Carwyn Roberts

Been so impressed with the time of ordering, to the time of delivery. Kept well informed throughou

Been so impressed with the time of ordering, to the time of delivery. Kept well informed throughout. What makes the difference with this company is the after sales support. Sent numerous messages...

Ciarán W.

Great Advice, Support & Customer Service

Hannah was fantastic in advising us over the phone about the hot tubs and couldn't have been more helpful. Another company offering similar priced tubs said that someone 6ft tall would need a longer a...

Asatire

Good communication before and after…

Good communication before and after Sale. Had an issue that was resolved within three minutes over WhatsApp.

Donald Adams

Excellence of Product and Support

Having made a decision to invest in a hot tub we shopped around and Direct Hot Tubs were by far the best value for money. They are a great company with excellent support both during and after order....

Dave

Great help from Hannah very…

Great help from Hannah very knowledgeable and got all the answers I asked for Will definitely be calling again

Leanne Myers

Hannah from Direct hot tubs has been…

Hannah from Direct hot tubs has been excellent since our first interest in purchasing a hot tub. She met us and gave us all the infortmation we needed- even after delivery messaging offering assistanc...

Hank Hancock

My experience in dealing with this company, especially a certain member of staff called Elizabeth,

My experience in dealing with this company, especially a certain member of staff called Elizabeth, was a pleasant surprise. A speedy repair and constant communication updates also added to my experie...

Scott Winship

I am one of those people who does their research. And in reviewing inflatable and soft-sided hot tu

I am one of those people who does their research. And in reviewing inflatable and soft-sided hot tubs, I kept coming back to Wave Spas. So... I decided to pull the trigger on buying one of the infla...

Kelly

Honestly if I begrudge giving this company 1 star! I returned a spa which was faulty - took multiple

Honestly if I begrudge giving this company 1 star! I returned a spa which was faulty - took multiple goes at getting the courier they arranged to pick up but eventually that happened. They have had t...

Herbert Clark

Exceptional Support for My Hot Tub Issue

I encountered a minor problem with the heater of my 6-person hot tub, and the representative was fantastic in providing assistance. I’m now receiving a new replacement heater along with some complimen...

Joan Hughes

Skeptical at First, But Totally Impressed!

I was initially hesitant about this purchase since I hadn't encountered anything similar before. After extensive research, I decided to buy a small foam hot tub. I was pleasantly surprised by how econ...

Elon R.

Excellent service

Excellent service, I can't praise them enough, the way they treat customers is an example to every other company.

Chazz Baker

Great Interaction at the Show

At the Royal Cornwall show, we had the pleasure of meeting the team who took the time to clarify the distinctions between the tubs, allowing us to ponder our options. By Monday, our decision was made...

Cecil Howard

Hot Tub

I recently purchased a Hot Tub from Eden Hot Tubs, The service I received was Great, Dan was so helpful from start to finish, Hot tub arrived with no issues and installed. Me and my family are loving...

Kitty

Best place to buy your hot tub

Got our hot tub delivered a few mths ago Dan was great kept me informed they had a problem with our lid so couldn't be delivered on the day but from ordering it and installation it was less that 3wks...

Rich Reed

Happiness hot tub

I recently purchased the happiness hot tub from Eden hot tubs Dan the owner is a really nice fella, he's not pushy and kept me informed all the way through the ordering process.He even went out his wa...

PT37

Highly recommended

Eden Hot Tubs have been great from first to last.I left a message on their website and Dan called me the next day. There was no hard sell, or trying to persuade me to spend more than I wanted to, just...

Garrett Bell

Eden Hot Tubs are the BEST

We had our hot tub delivered yesterday and couldn't be more happier with it. Thank you Dan for your great customer care and your knowledge of the industry. I must have asked you a million questions an...

Vicary H.

User-friendly experience after years of use

This service is very user-friendly. After using it for several years, I decided to create an account and save my preferred filter, eliminating any confusion about my needs. Having an account is also a...

Nate Turner

Best place for spa parts and in my case…

Best place for spa parts and in my case spa cover parts

Axiane

Ozone generator

Ozone generator for my hot tub was an easy plug and play. Works great.

fraisilolo70

Got needed parts for older Spa

MORANDEAU49

Great experience

needed items were in stock, timely delivery

Israel Patterson

Customer service lack of follow through

Was thrilled that Master Spa Parts had the replacement heater I needed and shipped so quickly. I received the part in two days. I removed the old heater and replaced. The new heater leaked at on of...

Orville Adams

Great support for our holiday rental hot tubs

As a small holiday rental business, one of our main attractions is the private hot tubs we provide for each property. It's essential for us to quickly resolve any issues with these tubs through timely...

Vincent Morris

Promptness

Although I ordered on a bank holiday weekend it still came within 3 days

matiose76

Received another customer's order…

Received another customer's order complete with an invoice with all their information. Was advised to bring back or post items not in my order and collect missing items. Staff were apologetic and gave...

Misty Foster

Top product value for money and fast…

Top product value for money and fast delivery

Monica Gil

Great product excellent service

CT4

I have not received the tablets yet and…

I have not received the tablets yet and had to cancel going to lodge this weekend as no point without tablets.Tablets did not come but hottub superstore phone me and sent another lot out next day tha...

cricri1348

Positive Experience with Custom Cover

As a long-time user of the company’s chemicals, I recently decided to invest in a custom-made replacement cover for my hot tub. This cover cost me half of the original price. The support I received th...

Walker, Carole

Amazing Experience…..I have been with Happy Hot Tubs as a…

I have been with Happy Hot Tubs as a customer for over 2 years. It the best purchase I have ever made. I am looked after by the team quickly and efficiently, especially Rob in your Gosport store, woul...

Kate

We have had a fantastic experience…

We have had a fantastic experience buying our hot tub from Happy Hot Tubs. From the moment we visited the show tent, James was incredibly knowledgeable, patient and helpful - he really took the time t...

simon rodell

Happy hot tubs - amazing service

Amazing service from James and the team , from initial browsing in the showroom , asking loads of questions to delivery and set up of our tub , everything was seamless and everyone so helpful .Tub del...

Hannah Briggs

Fantastic service every time I have…

Fantastic service every time I have used Happy Hot Tubs, staff are friendly and knowledgeable, special shout out to Gary who was extra helpful when I was having trouble with my test machine. Highly re...

Karl

Replacement Hot Tub Cover

Just purchased a replacement custom made cover for my Hot Tub. As always, I received excellent advice from both Ed and Harry from the Online Order Team. Very pleased with the cover and the exemplary c...

sybernova

The hot tub we received was much…

The hot tub we received was much smaller than anticipated. I feel it was smaller than the dimensions stated and definitely cannot fit 5 people as stated on the specifications. It is 3 people, max! I w...

Ronnie

Great hot tub for the money

Great hot tub for the money, once you figure out how to keep your chemicals in order it will bring many days of joy. My only complaint was having to cut a hole in the side for the electrical, really s...

Mark Vance

Nice tub

Nice tub, just doesn't get hot enough.

Jana Scott

Great customer care provided

Great customer care provided. Our initial hot tub was lost due to freight carrier issues. I was quickly helped and received my spa shortly thereafter.

Gogodude984

Questions answered quickly

Questions answered quicklyThey sent a picture of the hot tub loaded on a pallet as I had requestedWe have it up and running with no problems

Reese Turner

Fantastic experience from beginning to end!!!…

I was apprehensive making such a large purchase online. However, after a ton of research, I felt comfortable dealing with Aqualife. When I was fist looking and had questions regarding the service, I...

Marian Coleman

Fast shipping

Fast shipping, received order as required.

Isabella C.

Easy and fast

Jaynie Bell

corner head cushion

Had to replace my corner head cushion due to normal wear , replacement was perfect fit and finish.

Scott Scott

Item arrived quickly

MP

Filter I ordered came quick as could…

Filter I ordered came quick as could be, like 2 or 3 days, great service.

Doug Wilson

On time and arrived as expected

On time and arrived as expected. Very prompt service.

Faith B.

Consistent Quality and Excellent Support

We have always owned similar hot tubs, and this is our second one, now six years old. We experienced an intermittent flow issue with the heater pump. Although the wait for a technician was lengthy, th...

Matthias Harris

The socks were blown off

Now into my fourth year of owning a coyote spa from artic spas, I love my tub its a great social event during summer day or night and is even fun in the winter when the snow falls on the tub edges and...

CJBgamerYT

“I'm finding it hard to believe what I'm reading”

After purchasing an arctic spa klondiker and reading some of these reviews I find it hard to believe these are written by genuine customers, I've had my spa for almost 1 year now with no real problems...

Ariel Adams

Great Tub, let down by poor quality of Spa Cover

If anyone is thinking about buying an official Arctic Spa cover you may want to think twice before you buy. Whist the tubs are fantastic, the new covers aren't really fit for purpose. I purchased a...

Vinny Turner

Excellent product

I struggle to believe some of the reviews I read, I have owned a coyote spa for 4 years before moving house and upgrading to an arctic frontier. There are an amazing hot tub and are really built well...

Clinton Patterson

Needs more QA before shipping

Spa looks great!Pros: 1) Hot tub looks really nice and appears to be built well.2) Salesman was great with questions and changes to my order while making the purchase. 3) Salesman was very prompt in h...

Jeff Green

Great price. Great product. Helpful staff in getting usual extras. Slight negative - cover lifting

Great price. Great product. Helpful staff in getting usual extras. Slight negative - cover lifting mechanism could have better instructions.

Caroline

Had a great experience with Premier Hot Tubs. I was helped numerous times during the process with an

Had a great experience with Premier Hot Tubs. I was helped numerous times during the process with any questions I had before I ordered. Ordering was simple and delivery was expertly managed by Rick an...

Job Wright

Premier hot tubs are a first rate co

Premier hot tubs are a first rate co. Customer service I received from Karen and Rick at thetford was superb

Dane Brooks

Exuma hot tub

We purchased an Exuma hot tub almost 2 years ago after lots of research and we were not disappointed. The quality of the tub is top notch and the after sales service is to match from Karen & Joe. I ha...

LPCB_Thanou_PvP86

I have a holiday lodge business and…

I have a holiday lodge business and have bought hottubs from Premier for the last 10yrs .Fantastic service , Karen and Rick do a brilliant service I would very recommend

Ts_Xarten

Fantastic service from Rick & Carolyn

Fantastic service from Rick & Carolyn. Very quick delivery and helpful advice.We now have a lovely hot tub to relax in!

Frankie Fisher

Bought our Jacuzzi from them 4 years…

Bought our Jacuzzi from them 4 years ago; the installation was brilliant, and after care good.We did have a few problems before Christmas which took a few visits for them to sort out, but after speaki...

Pikatchu124

Excellent service…

Excellent service and very knowledgeable about Jacuzzis.

Galton F.

Very professional no push service

From start to finish the service was and still is great. We met with Luke at the showroom and had a look at the various spas and the prices and were invited back to try out the one we had decided to b...

Clay Sanders

Best hot tub company

Great company to deal with, prompt, timely and good value. Always helpful, nothing is too much trouble. Staff are polite and efficient. Regards Julian

Xavier Rogers

Exceptional customer service combined…

Exceptional customer service combined with a first class installation team that keeps us coming back to All Weather Leisure, year after year. We invested in the Jacuzzi brand and bought a great produc...

Trent Adams

Chemical supplies and servicing.

We use All Weather Leisure for our chemicals and servicing our hot tub.Showroom staff are always friendly and knowledgeable and the service team do a first rate job. Highly recommend.

Katey Horlock

Company was very easy to deal with. Held our hot tub for us while our building work was being finish

Company was very easy to deal with. Held our hot tub for us while our building work was being finished. Delivered and installed by Tony and Simon who did a great job. Nothing was too much trouble.

Ida Brown

Great service

Great service, quick delivery and installed with no issues.the guys who delivered the tub talk through everything with you and were eager to answer any questions you may have .There were a Couple lit...

Lenna Long

FLO error on my hot tub.

I had just drained off about 1/3 of the water in my tub and then refilled it, cleaning the filters in the process. When I went to reactivate the tub I got. FLO error and didn’t know what to do. I phon...

Ben Johnson

H20 hot tubs been really great and…

H20 hot tubs been really great and helpful, really knowledgable and quick simple service at a good price - what more can you ask. Great for small parts or big and we’re now into our 4th year with the...

Jeanie Rogers

Great service and aftercare

The service by Stephen was done very professionally, he gave me some good advice and tips how to keep the hot tub in good condition, very pleased

Algernon Anderson

Hot tub swap out

First hot tub delivered with no problems great service though out .10 months on we had a slight problem full brand new hot tub delivered with a full warranty can't thank you enough Thanks Connor and J...

Arnie Howard

Shipping Charges and Missing Parts Issue

I ordered a tub from a seller and was charged $100 more for shipping than the rate listed on their website. When I inquired about it, they informed me that there was an error on the website. Despite t...

Jeff T.

If you TRULY care about customer service answer the phone.

Not impressed so far. I was told the sink I ordered for a client would ship in 2 days (which would have been yesterday). I tried chat with one of your customer service people, who tried to be helpful....

clemink84120

Not Impressed with Service and Dissed by Sales guy

I have been impressed with everything I have read about the product, but when I contacted the company with a simple technical clarification question I was not impressed at all. The sales representativ...

Ken Price

Tub Fit Great!

The particular tub we ordered was a special corner fit and worked great! It was shipped and delivered as scheduled and wife is happy.

supmagie

To begin

To begin, the Aquatica website is very well organized, and all the photos are very helpful to a customer trying to visualize how a particular tub might look like in their own home. Secondly, the few q...

Salma

I purchased a home that has a luna tub

I purchased a home that has a luna tub. The suction area was cracked on the euroclicker, so the tub would not hold water. It would slowly drain and never fully fill. I reached out to your customer ser...

Spurion92

Extremely disappointing spa experience

This has been the most disappointing spa experience we've ever had. Just a few months into ownership, the lights went out and it developed a leak. It's been since September and we're still without lig...

xCircleStrafe

Fast response and clear answer

Hitman74110

Did not spend enough time explaining…

Did not spend enough time explaining control panel…. Guy was in a hurry to get to next job… Other than that we love our new jacuzzi!

Hilary B.

Both Brian and Eric patiently answered…

Both Brian and Eric patiently answered all of our questions with knowledgeable experience. Very thorough without over speaking or being too technical. It was a very good experience for my wife and I...

ToE_ZeBlackCrow

Bridget

Bridget. She is phenomenal, and I honestly don’t believe I would have went forward without her. The installation was a breeze and flawlessly executed, and the hot tub is so amazing we can’t stay out o...

Gary Patterson

Love our new Refresh hot tub

We are loving our new tub just installed this week during the coldest week of the winter season. The tub is quiet and heats quickly. The Bluetooth stereo is very nice as well. Spa Warehouse did the in...

Edward

Wonderful Hot Tub Purchase Experience

I visited a local store to learn about my future hot tub and was very pleased with the service. The manager was knowledgeable and provided assistance in making a quick buying decision. Delivery was pr...

Steve

Fast response

Fast response, speedy collection, helpful and courteous

Chris Marshall

Great service

Great service, reliable and reasonable. Don't waste your time with sole traders who advertise on Facebook, they will overcharge and let you down. This company supply accurate reports and records and...

James P

Had an issue with the spa and Jacuzzie …

Had an issue with the spa and Jacuzzi Nottinghamshire sorted it straight away without any fuss and in really good time. Would definitely recommend based on value and great customer service.

vicky

Disappointed with the company

Did not arrive for our first appointment - disappointed as I had booked the time off work.Rebooked and offered free filters Can to service the hot tub eventually never bought the free filters- still h...

Mark J Cheshire

Excellent service and friendly…

Excellent service and friendly engineers as always.

Andrew Childerley

From enquiry to delivery Tony, Edit and Lee were exemplary. Providing expert advice and going above

From enquiry to delivery Tony, Edit and Lee were exemplary. Providing expert advice and going above and beyond to ensure we receive the best possible experience but importantly the right spa for the f...

Sammy Patterson

All very good so far

All very good so far, have not had it delivered and installed yet, once it has been installed, I will be happy to give more information, kind regards Mark Hedges.

Cindy Lewis

Brilliant service!

Brilliant service by the team and so pleased with our hot tub. Quick responses to any queries we had, efficient and extremely helpful! Would highly recommend.

Belzesans6229

Excellent service from start to finish

Excellent service from start to finish. David who we communicated with at Aqua Living was informative and very polite. We bought unseen during Covid lockdown and was not disappointed. The whole proces...

Carl

Very helpful from start to finish even…

Very helpful from start to finish even the guys who installed it were brilliant

Norman Clark

Great service from start to finish

Great service from start to finish. Can not help enough and a great product. Would highly recommend using this company.