philip ash

I have to say that this company & Nick particularly dug me out of a rather large hole. Having unfort

I have to say that this company & Nick particularly dug me out of a rather large hole. Having unfortunately broken my Peach 90s Twyfords Pedastal, I was ultimately fortunate to find this website...

Cwichelm

Disappointed

We used their ID My Seat service and the man told us which of their toilet seats would fit our loo, so we ordered it. The seat arrived the next day. It's impossible to tell before removing the packa...

SM

Steer clear!

This gentlemans business model seems to consist of selling discontinued bathroom components at vastly inflated prices, presumably taking advantage of the desperation of people who have damaged part of...

Lyle Sanders

Do not go near this company.

Do not go near this company.This is probably the worst experience I have had in 30 years of business.Selling non OEM products as branded goods at vastly over inflated prices.No customer service - owne...

Sam

What do you do when you break a cistern…

What do you do when you break a cistern lid? Not wanting a whole new toilet nor the plumbing involved, I asked Replacement Seats & Oddcolors to help, sent them a photo of the broken lid and they were...

Ella Morris

Not recommended to deal with this company.

Email received from Oddcolours, enough said I think:wish to acknowledge receipt of your letter with bemusement.Which parts of my previous correspondence is your mind ignoring?1) Whilst ther...

Adrian

We ordered replacement shower door wheels seemingly at a good price from My Toilet Spares on Monday.

We ordered replacement shower door wheels seemingly at a good price from My Toilet Spares on Monday. The order was confirmed by email, but then the next day out of the blue we got a refund email, eff...

Ernie Turner

Just for a bit of balance - very good experience

Just for a bit of balance, as I can see there have been some bad experiences, I found this company to be really good. It was the only place I could get a Roca Georgia soft-close seat in the UK and it...

Silverlinn

two seats delivered in three days

two seats delivered in three days - super efficient, great service. Thank you

AJ35

Ordered a Twyford Nocturne fixing assembly online.

ordered a Twyford Nocturne fixing assembly because it was in stock, despite it cost more and extra for Vat and carriage. When checked the components no cistern seal. Phoned sales to be told you ordere...

Rosamund Patterson

Great service from Adele

Had a bath tap problem. I rang MTS’s and spoke to a customer service person named Adele. All I can say is that I was provided with 10* service and this person could not do enough to help me. Her produ...

Vincent Smith

Don't Waste your time.

Ordered a part from MTS last Saturday morning at 08:30 am, Website said. Guaranteed Next Day Deliveryemailed them on Monday, response said in the postNow Wednesday 5 pm and no part and a leaky loo. Th...

Koran

Helpful, friendly and courteous staff. Everyone from sales staff to fitters arrived on time and wer

Helpful, friendly and courteous staff. Everyone from sales staff to fitters arrived on time and were adaptable and patient when dealing with last minute changes. Bogdan the fitter did an excellent jo...

Jeanette Manning

Peter was v hardworking and efficient

Peter was v hardworking and efficient. Would highly recommend him

Mrs Margaret Marshall

A good experience with Mobility Plus.

My ‘Richmond’ shower was installed in three days. Harry was my electrician and Andy carried out the installation and other specified work in my en-suite. Both men were efficient and professional, con...

Derek Wickens

Just don't employ this company

Just don't employ this company. I had a salesman come round and say sign up today as these special offers end today, so you end paying a deposit. So you get your new walk in bath and the bathroom done...

Nigel

Professional and friendly fitter

Our fitter Chris Binfield was excellent. Very friendly, upfront and honest. Gave us informative information throughout.Only downside was the optimistic completion time. This was not the fitter. It was...

Dawn Britton

Very good service and now have a wonderful walk in shower.

Every stage was explained clearly, with phone calls to check progress and that we we're happy with progress.Robert Pugh our installer was excellent. A very hard and tidy worker.Excellent work and expe...

Michael Holliday

Excellent company with high quality products and customer service. Had an issue with a shower waste

Excellent company with high quality products and customer service. Had an issue with a shower waste cover and Taylor in customer services was excellent….friendly, understanding, professional and very...

Robert Urnest

lusso have some amazing products. You will be sure to find somthing you like. Their customer service

lusso have some amazing products. You will be sure to find somthing you like. Their customer service is excellent. Any questions I had they answered promptly. I needed to return an item and they wer...

Lisa Hetherington

Jacob was wonderful when we needed help with our boiling water tap. Nothing was too much trouble, af

Jacob was wonderful when we needed help with our boiling water tap. Nothing was too much trouble, after numerous emails he got everything sorted and is the reason we will keep shopping at Lusso. Thank...

MB

We ordered a kitchen sink tap which…

We ordered a kitchen sink tap which arrived within a few days of ordering. We did not fit the tap for a few weeks when we came to fit there was a part missing which we could have mislaid. Spoke to Lau...

Franklin Anderson

I am beyond delighted Lusso

I am beyond delighted with the Lusso products .. extraordinary quality I have my spa feel bathroom that will last for years .. the standard of these products surpass everything else .. if you want lux...

Shahaf Butler

Great service from Samanatha and Lusso Stone

Great service from the Lusso Stone team.... responsive to emails, helpful to break orders down into manageable parts, accommodating with delivery options and took ownership of my orders rather than be...

Mr and Mrs Wright

It was a pleasure to have Dan

Lucinda Taylor

Excellent!!

I cannot fault the service from Premier Bathrooms from start to finish.Paul the fitter did a wonderful job and I happily left him to it while I went swimming.All the products installed are of excellen...

Priscilla Taylor

Excellent service from start to finish

Excellent service from start to finish. The planning was meticulous and we were given recommendations based on our own personal needs. Communication was good and we were kept informed at each stage of...

Valerie

Absolutely rubbish company I have been…

Absolutely rubbish company I have been unhappy with the installation since finished and now £120 charge for call out for faults plus chargeable for new parts etc diabolical I am really annoyed all the...

SP15

No shower for ten days - only two and half years old - what "lifetime warranty"?

Been without a shower for ten days after failure. They called back twice for details, hinted that it was out of warranty, in spite of quotation saying "lifetime warranty", then don't return calls. Aw...

Madge

After the initial interview everything…

After the initial interview everything and every one involved proved excellent in their roles. The disappointment was with the advisor Peter Bennett. He took it on himself to find a provider of finan...

Nicole P.

Exceptional Service from a Trusted Professional

I have relied on a representative from a home improvement service since a friend recommended him four years ago. He completed a comprehensive remodel of both our bathrooms and did an outstanding job....

Zouf34

Simplifying the Search for a Trustworthy Contractor

One of the biggest hurdles in hiring a contractor is finding one that provides quality work, keeps their commitments, and offers fair pricing. Over the past five years, I have used the services for re...

Derwin Scott

Bullied over the phone for their mistake

I generally don’t write negative reviews, but I’m so appalled by the call I got today that I need to let other shoppers know. I ordered a vanity 5-6 days ago. 3 days ago I got this email: ‘Unfortunate...

Phineas K.

10 for 10

We starting to advise our clients to stop ordering products for our projects at the onset of Covid due to the mis-understanding and refusal to accept the supply chain issues it is causing. In turn, we...

Ed Smith

POOR CUSTOMER SKILLS

I received a response to an online inquiry where i left my phone number. The representative called and got very defensive and told me I didnt have the proper information when i wanted to mention the p...

RT

Love my new vanity!

I had a great experience with Listvanities. I called customer service to verify availability and delivery times, and the rep was excellent. He was able to verify it was in stock and placed the order o...

Carlene

This was their customer service response

FYR, refund in full. Your info and number have been flagged and blocked. Do not ever contact our company again. EVER. Now, you will go find this model or something similar and pay twice as much and wa...

MB

Better Quality in person!!!

We called Listvanities.com to inquire about a model we liked on their site to see if it was in stock. It was out of stock at the moment and CS rep directed us to similar model that was a bit more expe...

Roberto

Esperienza pessima

Esperienza pessima per dei lavori in bagno

NonPagato71

Veramente ottima esperienza con…

Veramente ottima esperienza con Unicoverdocce, persone eccezionali e molto preparate.Il signor Sandro, consulente commerciale della ditta, presta molta fiducia fin da subito, ha saputo vendermi solo e...

Francesco G.

Esperienza eccezionale con…

Esperienza eccezionale con Unicoverdocce.Dovevo fare una sostituzione della mia inutile vasca e mettere una doccia nuova.Mi sono trovata bene. una ditta molto valida, i suoi addetti molto bravi e gra...

Giulia Rizzo

Esperienza positiva per la sostituzione…

Esperienza positiva per la sostituzione della nostra vasca da bagno con questa azienda.Ottimi i prodotti proposti.Ottimo il servizio del Signor Sandro Fettolini, consulente commerciale molto preparato...

Eleonora Caruso

Pessimi

Pessimi. Hanno sbagliato il montaggio del box doccia procurandomi un danno di otre 3000 euro. Da evitare assolutamente.

Giorgio P.

Ottima azienda. Super qualificata

Abbiamo riscontrato questa azienda dopo aver visto le tante note positive in rete; note positive più che confermate dall’operato del Signor Sandro e dei suoi collaboratori.Azienda seria e personale al...

Anthony Fay

Pallet arrived late due to courtiers, which Walls and Floors were onto it straight away. Thank you L

Pallet arrived late due to courtiers, which Walls and Floors were onto it straight away. Thank you Lucy and staff. Goods arrived well packed, very happy with the service. Excellent copper effect tiles...

Marie

Excellent online purchase from a sample tile to the full delivery. Maryam was very professional and

Excellent online purchase from a sample tile to the full delivery. Maryam was very professional and helpful throughout the process and the tiles received were of excellent quality and value, thank yo...

Hale Lewis

Positive experience with the service.

Had a positive experience with the service. The tiles are of high quality and were delivered promptly. Although a few were damaged during transit, the representative was very helpful and continuously...

Lacey Scott

Excellent service and product

Excellent service and product. Delivery was on time and I was updated at every step. Happy with my purchase and would recommend to my friends.

Rebecca Turner

Great quality wall panels

Fast delivery, great quality wall panels, easy to fit. Look expensive. well made and easy to cut

HellKey_

Delivery is expensive for the amount of…

Delivery is expensive for the amount of money you pay which of I’ll put me off future purchases sadly

Dustin Brown

Major Issues with Sink Cabinet Purchase

I bought a sink cabinet with a matching top from a local store about two years ago, which came with a 10-year guarantee and was installed according to their guidelines. The bathroom is well-ventilated...

Reginald Cooper

Poor Quality and Safety Concerns

We had a unit installed, including a glass sink, about two years ago. The sink recently shattered, scattering shards of glass. The manufacturer has refused to honor the warranty, claiming the sink was...

James Howard

Avoid Ordering from This Company

Do not order from this company! Terrible customer service; we needed to return a mirror (completely unused, just the wrong size for our room after the vanity units were installed). They wanted to char...

Margaret Morgan

Exceptional Customer Service

Top-notch customer service. Very detailed explanations about the products. I will definitely recommend this company to my friends. I am very satisfied.

Taylor Turner

Excellent Service and Quality Furniture

Outstanding service and high-quality bathroom furniture. We visited the local store multiple times. The staff is exceptionally kind and helpful, providing all the necessary information for making the...

Ghauut

Disappointing Post-Sale Service

I was under the impression that the company was reputable and produced quality furniture. I purchased a vanity unit and was satisfied with it in January 22. I bought with confidence due to their 10-ye...

Fernando González

Contentos con la compra

Contentos con la compra, los grifos en color dorado cepillado son de buena calidad y muy baratos.

Alberto

Llegó todo perfecto

Llegó todo perfecto, el fontanero daño una pieza instalándolo y tras comunicárselo nos facilitaron un link para comprar solo esa pieza.

LR67

Hoy hemos recibido el pedido realizado…

Hoy hemos recibido el pedido realizado el viernes, todo muy bien protegido y tanto la ducha como el grifo empotrado se ven de muy buena calidad

DL

Muy contento con la entrega y…

Muy contento con la entrega y asesoramiento previo, ya que al no estar muy seguro sobre qué modelo elegir, me asesoran muy atentamente y en verdad, acertaron de pleno en la decisión final. Volveré a c...

Víctor González

Todo perfecto

Todo perfecto, recibido muy bien embalado y sin problema alguno. La calidad de los materiales es mejor de lo que incluso esperaba. Envío dentro de plazo y buena atención al cliente ante un par de dud...

Lucía N.

Necesitaba este tipo de material pero…

Necesitaba este tipo de material pero con el problema del coronavirus no pude ir a mi ferretería de siempre. Encontré esta web en Google y no ha habido ningún problema, muy contento con la compra, muy...

Foghorn BA

The recent transformation of bath room to wet room, from initial phone call to completion of project

The recent transformation of bath room to wet room, from initial phone call to completion of project was inside a 2 week window. All work inside the house was carried out over 5 days, although some ex...

Leanne Turner

Number One in all aspects of bathroom design & installation

Full of creative ideas and excellent workmanship during installation. Everything as planned and finished on time as promised. Would definitely recommend to anyone who enquired.

Tronnix99

This company has changed my life

This company has changed my life, I can bathe in comfort, get in and out of the bath unaided. When I first contacted the office and agreed what was required, Colin came out to listen to what I need...

Jill Lewis

disabled wet room

Helpful advice for design, fittings and materials and good workmanship leading to an excellent result in a small available space. All staff were friendly throughout.

Ed Walker

This company eyes was on the ball all the time.

This company eyes was on the ball, at all times. From the planning, discussion re-configuration of my small bath room. Practically was not functioning right. Mr Collin Hogg. Took me through the journ...

Maynard Taylor

Dis-abled Bathroom

All the people involved with my requirements were very kind & helpful.The chap who did the work was excellent & tidied up every day, which kept dust etc to a minimum.(as I'm disabled this was very hel...

Emily Himmer

I alraeady had problems with in my first order but tried it a second time as the product eventually

I alraeady had problems with in my first order but tried it a second time as the product eventually was good. Same story again: Delivery time is by far not matching the indicated times. I´m waiting ag...

Javier Gómez

Rápido y en perfectas condiciones.

Rápido y en perfectas condiciones.Repetiremos

martinflor47

Excel·lents

xtaazz59

The item is too small and too low.

The item is too small and too low.But well made and attractive.But I will not use i

Absalom

Highly recommended

Everything organized on a top level!

Jet A.

The items arrived extremely well…

The items arrived extremely well packaged and on time. I am happy with the service.

KR

The delivery was way too slow and on …

The delivery was way too slow and on top of it, there is no communication of when the delivery will come.

Medea

The product was good the delivery …

The product was good the delivery company was horrible

Ace S.

The product was good value

The product was good value. Not quite as good as pictured (vanity mirror door opened too wide without having a stop and so the hinges strained) but all in all fit well and looked very good..

Maura

I was hesitant to order online

I was hesitant to order online, site unseen, nice vanity and one chipped sink but they sent a new one immediately.

Robbie Rogers

Gorgeous!!

It's a gorgeous piece. They quickly fixed a mix-up on MY part- and it arrived quickly. Thank you!!! Love the vanity! It's amazing and great quality.

Nevaeh Fisher

Great company to work with!

Prompt, easy to use. Everything arrived intact and on time

Florida Villas

Jason Forte was extremely helpful in resolving an issue we experienced with one of the products we o

Jason Forte was extremely helpful in resolving an issue we experienced with one of the products we ordered. He handled the matter promptly and professionally, and we really appreciated his support.

Mary C.

Excellent Support for Shower Concerns

We purchased a mixer shower tap from a local hardware store and installed it ourselves. While the shower works well, it does emit a squealing noise during use. We reached out to the support team onlin...

Peter Dewdney

Shower problem got the info needed to cure it in double quick time

We got exactly the information we needed in double quick time. The Grohe showers (5 in the house) we have had now for over 25 years have given super service and we now know we can get the spare parts...

Kasi

wall hung frame

I had no issues finding the answers to my questions. Well-informed and knowledgeable technical advice was given.

. Alyson Bartlett

Faultless service.

I really can’t fault the service I received from the Grohe team. My query was dealt with promptly, the problem identified quickly and a new part send the same day. It resolved the issue and we now h...

Chas Haitch

Unbelievable 10/10 Customer Service

Grohe telephone and email Customer Service was quick, direct and accurate. NO messing about being passed from pillar to post and taking ages to resolve a simple enquiry! CONGRATULATIONS I rate my expe...

Silver Fox

The communication was first class, fast and efficient, all questions answered. The order process wa

The communication was first class, fast and efficient, all questions answered. The order process was seamless from initial order to despatch, detailed delivery date. Gold plated service all others sh...

Martin

Really good and professional service. I really appreciated how Alex handled my query, he resolved it

Really good and professional service. I really appreciated how Alex handled my query, he resolved it promptly and in a very professional manner. Great customer support overall. Thank you.

Ian

The selected item arrived well packaged. After a lengthy installation we discovered that the toilet

The selected item arrived well packaged. After a lengthy installation we discovered that the toilet seat was warped and this made the installation difficult and the seat unusable. I will be contacting...

The Silver Tassie

Alex and David both brilliant, they picked up the phone, suggested I took photos and email the photo

Alex and David both brilliant, they picked up the phone, suggested I took photos and email the photos to them, they then responded within the hour and sourced 2 possible toilet seat replacements for m...

customer

Very good service

Very good service. I had one missing screw. I informed them and within 24 hours I had the replacement. Amazing. Thank you

Beverley

Excellent communication.

Very good communication and prompt delivery. Needed two toilet seats but ordered one to make sure it would fit as unusual make. Was easy to fit replacement and good match. Re-ordered the second seat n...

Jacob Smith

BEWARE! They have underhanded business practices. Here's what happened: they offered a free VIP ser

BEWARE! They have underhanded business practices. Here's what happened: they offered a free VIP service (something un-asked for upon purchasing) as a part of a bundle. They do not make it clear that...

Mikayla Hagai

I get balayage done every 10 weeks and it used to start looking brassy within 2 weeks my stylist tol

I get balayage done every 10 weeks and it used to start looking brassy within 2 weeks my stylist told me hard water and chlorine strip color fast and suggested a shower filter got one and my color hol...

Albert Juan

My boyfriend didn’t believe shower filters do anything. Then he used mine once and literally asked w

My boyfriend didn’t believe shower filters do anything. Then he used mine once and literally asked why the water felt creamier. Now he steals my shower every morning so I’ll probably need a second one...

Jim McDougall

Your shower heads are crap _ They are made of Cheap Plastic. We have two that were Christmas gifts _

Your shower heads are crap _ They are made of Cheap Plastic. We have two that were Christmas gifts _ Today one broke just trying to adjust the angle. There Support is Very Poor I can’t recommend the...

Reilly Wasa

I rent so i was worried about installation but it just screws right on 2 minutes Landlord would neve

I rent so i was worried about installation but it just screws right on 2 minutes Landlord would never know. Moved to Houston from Colorado last year and my skin broke out horrible Cystic acne on my ja...

Bonnie W hartt

Im 47 and for the last 3 years ive watched my hair thin out to where i could see my scalp through my

Im 47 and for the last 3 years ive watched my hair thin out to where i could see my scalp through my part i spent thousands trying to fix it . Nutrafol at $88/month salon treatments,Olaplex,k18 volumi...

Milen Minchev

Absolutely appalling service. Company took our money for an item that is out of stock, it is extreme

Absolutely appalling service. Company took our money for an item that is out of stock, it is extremely upsetting given they provided us with delivery date. We had to contact them day before just to co...

Anna Burnett

Shocking! Was given a delivery date of four weeks time, absolutely fine with that...logged on to my

Shocking! Was given a delivery date of four weeks time, absolutely fine with that...logged on to my account last week to see when exactly it would be delivered and it had delivery scheduled for Friday...

Amy McDowall

This is a rating based on buying a full bathroom suite which was installed just over 3 years ago. Th

This is a rating based on buying a full bathroom suite which was installed just over 3 years ago. The only item we've not had an issue with is the toilet! Shower: Very difficult to clean the tray and...

Paul

Worst retail experience of my life. Ordered a full ensuite, about 25 items from shower to towel rail

Worst retail experience of my life. Ordered a full ensuite, about 25 items from shower to towel rail, toilet etc etc. decent prices etc. 2 weeks later, 2 pallets arrive, wrong order completely. Then...

CJ

New to better bathrooms must say I am not disappointed. Selection and pricing are keen, so far quali

New to better bathrooms must say I am not disappointed. Selection and pricing are keen, so far quality seems on par with other retailers. Delivery was prompt , as it should be with a £49 delivery char...

Sarah Pezaro

I have used this company several times and have found their prices and delivery to be great. Items

I have used this company several times and have found their prices and delivery to be great. Items always arrive in perfect condition and in a timely manner. My only criticism is they allow you to c...

Graeme Felstead

Delays and issues with damaged items – limited resolution offered My experience with Victoria Plum

Delays and issues with damaged items – limited resolution offered My experience with Victoria Plum was impacted by ongoing delays and issues with damaged products, which affected the overall bathroom...

Vera Goddard

At first I did not get good service but as soon as I emailed for help I received excellent service f

At first I did not get good service but as soon as I emailed for help I received excellent service from Lacey Field. She kept me up to date with delivery and , for me, went far beyond the service I re...

Bawan Alan

Tyler was very polite, professional and caring person. He had curtesy to call me and smoothly solved

Tyler was very polite, professional and caring person. He had curtesy to call me and smoothly solved my issue. Many thanks for been great.

Ben Hewson

I had an issue with an item that disappeared in transit resulting in an empty tube being delivered t

I had an issue with an item that disappeared in transit resulting in an empty tube being delivered to me. After logging the missing item online I had a call from Gaynor Hamill who was incredibly helpf...

Alley Drew

Tiles delivered 5 boxes are the wrong size to what was advertised. This was after 2 failed delivery

Tiles delivered 5 boxes are the wrong size to what was advertised. This was after 2 failed delivery dates given and nobody showed. I was then told that the tile measurements are approximate. Utter r...

Victor Sharkov

The double vanity unit that I ordered for a customer came with the sink smashed. Dylan Breslin was g

The double vanity unit that I ordered for a customer came with the sink smashed. Dylan Breslin was great at resolving the issue. His response was quick, and he immediately rearranged the delivery of t...

Sylvoutch5910

Received incorrect item and lack of support

I ordered a tap with a long handle designed for disabled users but received one with a short handle instead. The model and product number are different from what I requested. The support team has not...

Simon Barber

Very nice product and fast delivery !

Isabella C.

prima website

prima website, correcte levering

Amy Butler

Very fast and supportive

Very fast and supportive. Thank you

Jpiie

Fast delivery and well packed

Quick shipment, fast delivery, packed well. Very happy with purchase. Thank you very much!

Max Clark

Had to return some items from the order…

Had to return some items from the order and the process was very easy

Frank

Grear customer service

Grear customer service, very friendly, helpful, reliable, and super responsive. Very fast delivery of goods ordered. This was my second experience of this kind.

Kim

Very responsive and helpful.

Larry Folnsbee

The best

Rapid delivery, excellent customer service and response, great product

Kmb

Quick delivery

Quick delivery. Shower kit is beautiful and has the high end look I was trying to achieve. My contractor was impressed by the quality of the pieces.

Harshjot Chatha

Ordered a shower set and it was exactly …

Ordered a shower set and it was exactly what I was expecting from the pictures online. It came in the 3-5 days and Hudson Reed has quality products. Will shop with them again.

stephen

Nice products. Attractive and well made

products bought were as described. Seem well made and have an attractive design. Only time will tell if they hold up like a quality product should. Purchasing was very easy and everything arrived o...

Leila Postner

Should have trusted the reviews Extortionate prices for low quality products Loooooong delivery ti

Should have trusted the reviews Extortionate prices for low quality products Loooooong delivery times Filters don't fit that I ordered and zero response from customer service Avoid!

Ferdinand Schmid

Absolutely shocking experience. I would strongly advise against purchasing from this company — you m

Absolutely shocking experience. I would strongly advise against purchasing from this company — you might as well order from Temu. The item I received was extremely poor quality and made no difference...

Bob C.

Great shower head

The shower head does just as it says we don't have a lot of water pressure but the difference is unbelievable we even took it on holiday with us excellent.

Teusner94

Very pleased with our shower head.

Paula N.

Very good product

TL

Great shower head

Great looking shower head and love the different settings. No longer having to descale. Definitely recommend this product.

Roger Bryan

I visited the Stratford upon Avon branch, Amanda was extremely helpful. She took the time to contact

I visited the Stratford upon Avon branch, Amanda was extremely helpful. She took the time to contact the manufacturer to find a solution to my leaking toilet and then offered advice on another issue w...

karen Drew

I came into the showroom today in Portishead and the showroom guy wasn’t in this afternoon Gary M wa

I came into the showroom today in Portishead and the showroom guy wasn’t in this afternoon Gary M was amazing, he stepped in like a super hero from the office upstairs, listened to me and came up with...

Blake Kelly

Response to the Service Team

This is a response to the service team. Thank you for addressing my review. You mentioned that you have communicated with the store and that the issues are resolved. However, you haven't contacted me...

Diane M.

Order delays

I placed a small order on December 23rd and received confirmation for same-day collection, but was told to wait for further communication. Unfortunately, I received no updates about the product's avai...

JERRY

Very helpful staff and efficient service

Very helpful staff and efficient service

Martin Hill

Very bad service.

I used click & collect, paying on line. Was told my item would be available for collection later that day & I would receive a text when it was ready. I had checked that is was in stock at my local br...

Helen Jordan

We’ve had our bathroom done just over a year ago now, and was lovely when first done, a few minor is

We’ve had our bathroom done just over a year ago now, and was lovely when first done, a few minor issues but the bathroom fitted worked very quickly, i could not fault him, unfortunately 6-12 months o...

Clive W.

Fantastic experience with the bathroom renovation

Absolutely fantastic! Just had a new bathroom installed this week, and they adhered to all timelines. There were a few minor issues due to the limited space, but they were handled promptly. The fitter...

Marlene Ross

Very pleased with our new bathroom

Refine Bathrooms provided an amazing experience from beginning to end. The price was fantastic, and the final bathroom finished look is outstanding. Our fitter, Marius, arrived on time every day, work...

Wilbur Scott

Super quick, easy and amazing bathroom renovation by Refine Bathrooms

Great job—quick, efficient, and great guys! The bathroom transformation was super easy and hassle-free. From the quote to the finished bathroom, it took around 3 weeks for whole process, which was per...

Corbin Cooper

Great Company. Highly recommended.

They finished our bathroom about 5 months ago, and it's been the best company we've ever chosen. We waited to review because sometimes things start great but then decline. However, we are still extrem...

Roscoe Johnson

Great quality for affordable bathroom renovation

Refine Bathrooms have just finished my en-suite and cloakroom. And have to say - amazing. Was a little worried on quality initially because price quoted was suprisingly low compared to quotes have got...

Mrs Paterson

Emily was an absolute pleasure to work with. She offered thoughtful guidance and many alternatives

Emily was an absolute pleasure to work with. She offered thoughtful guidance and many alternatives taking into account our space constraints, specific needs and preferences. She was exceptionally pat...

Chad Anderson

Family bathroom…

Ripples London in particular Jo Sangster has been extremely helpful, solved and created a beautiful family bathroom for us. Jo took on the challenge and came up with a design that no one else had. Thi...

Armistead

Jo at Ripples in London (Belsize Park)…

Jo at Ripples in London (Belsize Park) helped us design a fantastic bathroom for our new house in East London. Jo really listened to our ideas and provided great inspiration which reflected the style...

Merrilyn

Fantastic customer service received…

Fantastic customer service received from the Saffron Walden branch. I dealt with a lady called Paula who was extremely helpful and definitely went the extra mile for me!I would highly recommend !

Ciarán Long

We had an excellent experience with…

We had an excellent experience with Lisa at Ripples and the team at Barnes Installation. They refitted two wet rooms in our home. The team were helpful and worked well. Lisa planned and ordered everyt...

Jodie Fisher

Ripples Chichester - great service

Brilliant service from Ripples in Chichester. Helen was really helpful and gave excellent ideas in presentation for bathroom and ensuite. She worked well with our plumber and with the company that we...

Paddy

Fantastic renovation!

Fantastic renovation! My mother is now enjoying a beautiful new bathroom, and she couldn't be happier. I'm relieved that she no longer has to navigate a bathtub; she can now easily step into her styli...

Winifred Brown

transformed our tired old bathroom

transformed our tired old bathroom to a new and modern one company and workers well organised very pleased with the results thank you all

Jacob Smith

Bathroom Re-fit…

Rocky and Bill carried out the upgrade to my bathroom,They were very professional in every way.I was impressed by their attitude nothing was too much trouble.The finished job is of a very high standa...

KA90

Having looked at several companies who…

Having looked at several companies who fit baths with doors I chose Accessmobilitybathrooms because of favourable reviews and Lee did not try to persuade me to have other refinements, he quoted on jus...

Elisha Ross

Bathroom Refurbishment

My family and I couldn’t be happier with the job done by Lee and his team. Our bathroom refurbishment was completed exactly as quoted and within the timeframe advised of. The price of the work itself...

GobblesMiaz17

Professional from start to finish

After almost giving up on having my dream bathroom I discover lee and his company. Could not fault the professionalism of all the workman involved nothing was too much trouble Dave and rocky went abov...

Charlotte Brenton

I cannot rave about Eddie and his entire team enough. After having a negative experience with work d

I cannot rave about Eddie and his entire team enough. After having a negative experience with work done in our home previously we were apprehensive about our next project and we are so thankful to Edd...

Xander

Eden Bathwork… THANK YOU

Eden Bathwork… THANK YOU. Eddie and the team were absolutely fantastic in helping my elderly grandmother.Eden Bathrooms made light work in transforming what I can only describe as a once dull and drea...

Sheryl Brooks

Professional, friendly, and high quality

Eddie did an amazing job on our bathroom, making us the most beautiful bespoke arch. The finish of the bathroom is impeccable and we are beyond thrilled with it. Eddie was friendly, professional, and...

Spring

Two Bathroom Renovations by Eddie.

We had our en-suite bathroom renovated last year in September '24. The room is very small and yet he found it no trouble to gut it and completely install a totally new toilet, sink and shower with a l...

Doreen

Eddie and his team done a fantastic job…

Eddie and his team done a fantastic job fitting our new bathroom, Eddie was a joy to deal with, always on time, kept me up to date with the job and completed it to the highest standard with his tiling...

JH62

Stunning ensuite!

We recently had our ensuite renovated, and honestly, working with Eddie was great from start to finish. His work is high quality — every detail was spot on, and the end result totally changed the feel...

Andy Greenwell

My 'AQUALISA' shower is usually excellent and very reliable, but a few weeks ago it failed. I delay

My 'AQUALISA' shower is usually excellent and very reliable, but a few weeks ago it failed. I delayed getting it fixed, as I feared the whole shower would have to be replaced (possibly expensive), as...

Lynne Becci

Well the problem got fixed but I was made aware that at the installation it should have been mention

Well the problem got fixed but I was made aware that at the installation it should have been mentioned that the pipe work needed some changes in order that the system didn’t keep getting an airlock....

Gary Cross

Rick attended , can not praise him enough a genuine guy who was extremely helpful, and resolved the

Rick attended , can not praise him enough a genuine guy who was extremely helpful, and resolved the problem with the least amount of trouble,

Allan P

Awful after sales warranty customer service system… When you call you are put on hold and given a wa

Awful after sales warranty customer service system… When you call you are put on hold and given a wait time, say 5 minutes. After about three/four minutes the computer generated voice tells you that y...

Gaye Buffey

To me customer service means a great deal, Liam was the young man who answered my call, as being a p

To me customer service means a great deal, Liam was the young man who answered my call, as being a pensioner I don’t always get to the point straight away, I do tend to rabbit on. Liam actually listen...

Greg Smyth

We have an Aquastream Power Shower on which a small part has failed for the second time. It is the w

We have an Aquastream Power Shower on which a small part has failed for the second time. It is the water valve that attaches externally to the shower hose. Internally there is a very thin plastic fitt...