Arthur

It's an awesome smart toilet with great…

It's an awesome smart toilet with great performance and all the features you'd hope for! Just a heads-up, double-check your water line before installing - it uses a 1/2" connection, and adapting a 3/8...

Perry Wilson

Better Than Name Brands

I took chance on this instead of a big brand because of the features and price, and I'm so pleased! It's got a sleek design and has all the functions I was looking for, like the heated seat and bidet...

Julie Smith

Reliable and Hygienic

We've had this for over six months now, and it's been spot on with no issues. The nozzle cleaning feature is great for peace of mind, and the foam shield does a good job keeping the bowl cleaner.

Ron Taylor

New to bidets

New to bidets, so it was a bit odd at first, but I'm fully on board now! The clean is much better than paper alone, and the warm seat is a surprisingly comforting touch - though I do wish the remote h...

MW

So Glad I upgraded

Wow, I didn't expect a toilet to make such a difference! The heated seat is fantastic, especially in winter, and the warm water wash is much more comfortable than I imagined. Everyone in the house is...

Imelda T.

The toilet itself works well with good…

The toilet itself works well with good overall functionality. Customer support was super helpful with the installation, which was a bit tricky - the design for setting up could be better.

Customer

I ordered a RAK Cube Stainless Steel Mirror Cabinet in November 2025, but it was out of stock at RAK

I ordered a RAK Cube Stainless Steel Mirror Cabinet in November 2025, but it was out of stock at RAK so QS couldn't fulfil the order. QS offered a refund, or to wait until January 2026, when further...

GS99

Exceptional Service and Quick Resolution

In 2022, we acquired a floor standing mixer tap that unexpectedly started leaking water from the diverter when switching from shower to bath. Given that it came with a 15-year guarantee, I reached out...

Amadeus Brown

Delivery issues during a critical time

I received a delivery, but one item required a change. This is for a customer during the busy Christmas season, making it urgent. Although a collection was scheduled, the courier failed to arrive, lea...

Shepherd Baker

Very happy with the service and the…

Very happy with the service and the delivery of my order was quick.

Lanna C.

Broken piece in box when…

Broken piece in box when opened,,,explained had to wait for plumber to start so had not realised it was broken straight away...apparently you only get 14 days to send back !!! Wouldnt accept it back o...

NB25

Everything was good

Mejia Velez

⭐⭐⭐⭐⭐ Outstanding Customer Service & Excellent Product — Highly Recommend! I rarely write reviews,

⭐⭐⭐⭐⭐ Outstanding Customer Service & Excellent Product — Highly Recommend! I rarely write reviews, but this experience truly deserves it. After going through a few challenges during the inst...

John White

Steer clear of Horow as a company. I purchased this toilet six months ago, and it has NEVER flushed

Steer clear of Horow as a company. I purchased this toilet six months ago, and it has NEVER flushed correctly, from day one. I've reached out to the company numerous times, and they have been nonres...

李aliah

Good customer service.

Ali Rashidi

customer service very responsive and…

customer service very responsive and excellent service

Steven Johnson

Wholesale Pricing

Wholesale Pricing, As a general contractor i was very pleased with the special pricing i recieved. It was a big difference and therefore was able to win a big project! Thanks Horow Pro

Natalee

Love our HOROW toilet

Love our HOROW toilet! The design is modern and it works just like advertised. Setup was simple, and the features make everyday use super convenient. Customer service has also been fantastic—quick rep...

Ellie

An impressive bath accessory with a distinctive style.

An impressive bath accessory with a distinctive style. I'm really fond of how it appears 😁 One thing to consider is the thickness and slope of the bathtub rim. Even though my bathtub meets the specif...

Anderson Reed

Great customer service

Great customer service, never experienced before.Very helpfull to detail. Phoned me personally to confirm. Thank you very much .

Arkael73

Bailey Luxury Bath Tray

Excellent bath tray, very easy to install, good quality and looks great on the bath. Very fast delivery.

TeiYami95

Good quality shower tray and basin

Good quality shower tray and basin. I love the waste fitting. It has a little basket which gathers all the hair and is sooo easy to clean. I got the Lawry shower tray. Good communication and prompt de...

GodJesus

Professional Service

Professional Service. Recommended.

Noella Coleman

Difficult to review when I am still…

Difficult to review when I am still waiting for my order to be delivered.

Debbie O'Sullivan

Great company to deal with. Had excellent customer service after I’d inadvertently ordered the wrong

Great company to deal with. Had excellent customer service after I’d inadvertently ordered the wrong item and only discovered my error when it was delivered. Charlie and the team at Bristol were so he...

Sam Foster

Ordered wall panels

Ordered wall panels, delivery and the quality of the panels is first class, had been to local DIY stores and nothing was as good as the ones from the panel company everywhere else was more expensive,...

Ebenezer

Bad service

What can I say but the service is horrendous 😕, ordered white over a month later after repeated emails to say sorry we haven't got it in stock? Then I accepted a discount for different colour they ca...

Raleigh Lewis

Ordered my panels

Ordered my panels, the cheapest I could find. Easy to order kept up to date regarding delivery, received a text the day before given Me a time slot. To my surprise and delight, 35 mins early the van p...

Isabella Harris

Great looking panels and even better service!

Saw these wall slats online and decided to take a punt rather than go with B&Q. The panels look fab!But what really impressed us was the excellent service we received. Whether it was on the phone, by...

flogarou60

Beautiful product quick delivery, great after sale service…

The panel company produce beautiful products excellent quality and reasonably priced. We ordered bathroom panelling lovely product.They have a great after sales service too. One of our panels had a sl...

Coral A.

Product manual.

I like the product but manual needs work. More info.

Bram Kelly

Nice product

Nice product. Item was packed very good. Fast shipping. Will order again.

Jpiie

Exceptional product and amazing…

Exceptional product and amazing price…and great customer service!

Demi Scott

The toilet was very well packaged for…

The toilet was very well packaged for the long journey.

Edward Anderson

you need to proprovide one more Ratcheting Wrenchvide one more Ratcheting

you need to provide one more RatchetingWrench tool for a better installaton experience or you need to provide a right installation manual

Karly Coleman

We are very satisfied with the bidet

We are very satisfied with the bidet. When we receive the battery on a separate shipment, we originally thought we had been scammed. It would’ve been good to be communicated with to let us know that t...

Gheorghe Stefan

Recently, I ordered a bath panel, but unfortunately it arrived damaged during delivery. I sent photo

Recently, I ordered a bath panel, but unfortunately it arrived damaged during delivery. I sent photos showing how it was received broken. I would like to thank you for sending a replacement bath panel...

drlu7437

Arrived much sooner than anticipated. Excellent!

Arrived much sooner than I thought it would. Excellent! The tray fit perfectly into the space left by the old one, and the previous shower screen even aligned with the existing screw holes. It looks f...

Anna-Maria Scott

Good product bad delivery routine

Good product . Delivery not so good as instructions said someone had to be hone to assist to unload , and that there will be a phone call 30 minutes before arrival. Theŕ for I had to do arrangements a...

Jacqueline

I returned the unwanted mirror

I returned the unwanted mirror, After week and weeks still did receive a refund, I will have to keep phoning the department, you had the returned item on the 14th September 2025, it is now the 13th Oc...

Jon and Joan

Service

Quick delivery and quality product

Florentina Piloncea

If I could give 0 stars I would

If I could give 0 stars I would. Ordered a bathroom unit paid over 500 pounds and got it delivered damaged, I have send pictures the same day just with the scratches and glue stains sides and not the...

Ramsey Brown

Bath vanity

Very nice product. For me, the website was hard to navigate and place an order.

Alec Adams

Cost us way more than it should have.

We ordered 2 pretty expensive vanities that showed as in stock. Their website also mentioned they ship all orders within 3 business days. Awesome - it'll get here in time for our contractor who's remo...

Valarie Lewis

Ontime & Professional

I ordered Ripley modern bathroom vanity for my guest bathroom, and ordered alya double vanity for my master bathroom. They delivered it with their own delivery team and they opened the boxes, and help...

Elliot Anderson

Very helpful customer service and best price

The people at Home Design Outlet Center could not have been more helpful! I always got a live person on the phone when I called and their customer service is priceless! Speaking of price, their prices...

Christine Butler

Great place, great products, GREAT PRICES!

My Wife and I made the drive from New York, NY to Secaucus to see the quality of the vanities and although the website was nice the vanities were more beautiful in person the craftsmenship is impress...

DeskuGames66

it was great. Highly recommend!

Incredible! Beautiful marble tile mosaics. I would highly recommend this Company for their products. Excellent quality at a very good price. Quality was above my expectations. Fast shipping!

Jayne Bonfield

Stacey at Waterworks has been really great. We bought vanity unit, towel rail, loo etc and delighte

Stacey at Waterworks has been really great. We bought vanity unit, towel rail, loo etc and delighted with her excellent advice and continued support for after care assistance. Also should mention Lor...

HF95

Absolutely amazing and efficient…

Absolutely amazing and efficient customer service. Wonderful experience. Will definitely shop again!

Kurt Walker

Island bathroom Bournemouth

Island bathroom Bournemouth Very rude. I asked a gentleman working there about the price of one of there toilets, he asked a lady working there as he didn’t know the price. The lady replied “ too much...

Harriet Cook

New shower room

We needed to restyle our tired bathroom to an accessible shower room as I am partially disabled. We were recommended Island Bathrooms by our plumber/heating engineer and were not disappointed. we deal...

Greg A.

Excellent service

We were directed to Island through our fitter and Paul Sutton was so helpful and always coming up with ideas to help us. All of the products are lovely quality and we are thrilled with the results. Lo...

Ember Foster

GREAT CUSTOMER SERVICE - SALISBURY

We have just bought and had our bathroom completely re-fitted and are very happy from start to finish. Jamie Lingham in the showroom was very polite, professional and helpful. He was patient through...

Charly Barnes

Extremely disappointing product, not worth the price

This flapper is the worst I've ever encountered. It's overpriced and fails to function properly. Even after adding 10 Oz weights, it remains open and won't close. I've discarded my tank lid because I...

Gladys Bell

An outstanding product!

After purchasing numerous replacement toilet handles over my 71 years, I've never been as satisfied as I am with this one. The heavy-duty handle and lever is exceptionally well-designed. I'll never ch...

Ravendu29

Exceptional customer service and quality

The customer service is incredibly kind, and the products are of the highest quality. I highly recommend this service—simply the best!

Alma Ross

Disappointing toilet tank lever experience

In mid-January 2024, I purchased a heavy-duty handle and lever to replace my old tank lever, which had deteriorated. A professional plumber installed it for $50. After just a few days, the lever began...

Rafe A.

Frequent replacements needed…

I find myself replacing these every three months. I'm particularly disappointed since they are advertised as "made in the USA." The product quality is terrible, and the selection at major retailers is...

Emo Long

Terrible flapper, avoid at all costs…

This flapper is the worst I've ever encountered—overpriced and ineffective. I've added weights, but it won't close and just stays open. I've discarded my tank lid as I don't want to keep replacing it...

R L

We bought quite a few things from this company, and all were very beautiful and we are very impresse

We bought quite a few things from this company, and all were very beautiful and we are very impressed. There was a shower that seemed to have a missing part, something very small, and Kim was ever so...

Emmett Cooper

Disappointing Experience with Refund Process

I previously shared my experience with this company, and they assured me that my refund would be processed right away. While I did receive the refund, they deducted £7 for shipping. As a result, I eff...

Sofia Perez

Not used yet but delivered quick and…

Not used yet but delivered quick and looks good

Andy Coleman

I had to request the company to pick up…

I had to request the company to pick up my order and return it. The items a sink turned out to be to small for my requirements, my fault not theirs. I await a date for the return pickup.

Alma B.

Excellent product and service

Really quick delivery. Well packaged.The sink I ordered is excellent quality as are the fittings and tap.Would highly recommend.

KH

Very quick to deliver and when I needed…

Very quick to deliver and when I needed help I received it straight away. And they were very friendly

Shaun Brown

I need to caveat by saying that the showroom and staff in Stockton are amazing. But the customer ser

I need to caveat by saying that the showroom and staff in Stockton are amazing. But the customer service after sales was absolutely abysmal and left us out of pocket over £1200. We needed extra tiles...

Paula Fawcett

This is my second review about trying to return the toilet I bought from the York branch. Unfortunat

This is my second review about trying to return the toilet I bought from the York branch. Unfortunately I bought the wrong toilet so asked if I could return it, but one part isn’t in the original pack...

Gordon Fraser

I submitted a five star review on 30th January based on my visit to Romford showroom & promised to s

I submitted a five star review on 30th January based on my visit to Romford showroom & promised to send another review when my order was delivered and installed. The installation was completed 25t...

Connor Davis

I visited the Birstall branch and worked with James Clark, who was incredibly knowledgeable. He desi

I visited the Birstall branch and worked with James Clark, who was incredibly knowledgeable. He designed both our bathroom and en-suite, truly listening to our needs to create a design that perfectly...

Gordon Fraser

Together with my two Daughters & my bathroom fitter, we visited Easy Bathrooms showroom in Romford 2

Together with my two Daughters & my bathroom fitter, we visited Easy Bathrooms showroom in Romford 29th December 2025.. First impression was how well laid out it was, bright & clean. We were...

Ray Henley

My wife and I visited our local Easy Bathrooms store in Truro, Cornwall and it really is a one-stop-

My wife and I visited our local Easy Bathrooms store in Truro, Cornwall and it really is a one-stop-shop for bathroom renovations. Imaginative and well designed displays cover all tastes and styles an...

Michael Harte

I struggled to find the shower tray that I needed but Envy Bathrooms were able to provide it at a go

I struggled to find the shower tray that I needed but Envy Bathrooms were able to provide it at a good price. No problems with delivery and easy to track with ETA updated regularly.

Alastair Moffat

Very satisfied with the experience

Very satisfied with the experience. Helpful staff, good showroom and prompt delivery at the time promised. Delivery driver was also extremely helpful when the items were delivered.

MICHAEL

Great range of basins at reasonable…

Great range of basins at reasonable prices . Professional delivery.

Adrain Ball

website is great and lots of choice

website is great and lots of choice. delivery was quite expensive for this item. then it was just dumped on my drive. no attempt to let us know it had been delivered.

Steve

The replacement seat was perfect and…

The replacement seat was perfect and our relative fitted it with ease. (he iis in the trade).

Kev Green

Great service and good price

Great service and good price

Elle Mackenzie

Unfortunately I just cannot recommend this company. I’m really disappointed to have to write this re

Unfortunately I just cannot recommend this company. I’m really disappointed to have to write this review but I have no choice since they tried to convince me their policy is not to refund damaged item...

Richard Humphreys

Zara N provided me with fantastic customer service after I received a damaged toilet cistern. This h

Zara N provided me with fantastic customer service after I received a damaged toilet cistern. This has been replaced swiftly and I can now continue with my installation seamlessly.

Gisele

I ordered my whole bathroom from Bathroom Mountain. I can not praise enough the quality of the whole

I ordered my whole bathroom from Bathroom Mountain. I can not praise enough the quality of the whole bathroom. My bathroom looks like something out of a posh hotel… everything was perfect from the wal...

Sara Phillips

I called the customer service line as i had forgotten an item in my order. I spoke with Haseeb Waqar

I called the customer service line as i had forgotten an item in my order. I spoke with Haseeb Waqar who was super helpful and definitely an asset to your business! He fixed my problem straight away a...

Yusuf Ali

Excellent Customer Service - In my time of support, Haseeb Waqar was extremely helpful. I did not n

Excellent Customer Service - In my time of support, Haseeb Waqar was extremely helpful. I did not need to wait long, and when he was on the call, he was attentive to my issue, and helped me resolved...

Lee Heague

I had a missing item from my delivery at Tile Mountain after much confusion from the couriers Clinto

I had a missing item from my delivery at Tile Mountain after much confusion from the couriers Clinton at Tile Mountain resolved the issue with no fuss and in all time scales he had informed, even ring...

Jilly Dennell

I needed a replacement part today and wanted to be sure that the one I found on Trading Depot would

I needed a replacement part today and wanted to be sure that the one I found on Trading Depot would be suitable. I used the online chat and Adam promptly answered my question (yes the part was suitabl...

S. Cole

Exactly what I wanted

Exactly what I wanted. Arrived within 48 hours.

Terence Joseph

All GOOD EXPERIENCE 👍

Correct parts delivered on TIME PERFECT

ste

Quick and reliable

Time between order and receipt was shortCommunication was helpful and accurateItems were well packaged and worked

RS

Absolute con

Absolute con. They made ONE delivery attempt outside business hours on a Friday, then demanded £7.95 just to try again. Completely unacceptable. Under UK consumer law (Consumer Rights Act 2015), selle...

Bob Monk*

Such great service

Such a great service from every part of this company. The website is clear and easy to find the exact part you need. I did have a query about one of the products and the customer service team were ext...

mx_5786

Exceptional support and easy address update

The customer support is outstanding, and updating my address was straightforward. The delivery team contacts you if there are any issues. Overall, a wonderful experience, and the showerhead provided i...

Cora R.

Already feel the difference after one…

Already feel the difference after one shower!

Elizabeth Morgan

very obsessed with my new showerhead

very obsessed with my new showerhead - so much more pressure than my last filtered one and it feels like I'm at a luxury hotel - my boyfriend is also super happy with the purchase.

Dallas Cook

Really good and trustworthy

Really good, the website shown details well, easy to install and everything was accurate. Had no issues from purchase to using. The pressure is good on the shower and feels better than a standard show...

Isaac Kaiser

Virkelig god

Hurtig levering og god kvalitet, dog dyrt, at man hyppigt skal skifte filter.

IF

Fantastisk brusehoved

Fantastisk brusehoved, som både er let at montere og hurtig levering.

Linda Lichtman

The site was informative

The site was informative, the videos were helpful. The price was great, lots of reminders with the packaging and site. Can't wait to install it!!

TERRY JOHNSON

great product and company

Prompt delivery in perfect condition with quality construction and easy instillation

Lisa Weaver

Wonderful to work with!

Maria DiGiovanni

Customer service

Bathroom Butler answers the phone when you call. The customer service is excellent. They also ship their products very well packaged. I am very pleased with my purchase.

Rick

Good product

Good product, packaged well, quick shipping

jayne steele

The product was shipped as stated and I…

The product was shipped as stated and I was notified immediately when my ordered was received. Received my order on the date stated.

Janine Forshaw

Reasonable prices. My only gripe is the poor communication. I picked my delivery date which was grea

Reasonable prices. My only gripe is the poor communication. I picked my delivery date which was great but no email to confirm or contact. I had to chase them to confirm. If they nail this down they’d...

Michelle Bradbury

I have never dealt with a company like this before and have only given 1 star because I couldn't giv

I have never dealt with a company like this before and have only given 1 star because I couldn't give a 0! The measurements they gave didn't include one of the ends correctly so it was the wrong size....

Lindor L.

AVOID THIS SERVICE AT ALL COSTS!

AVOID THIS SERVICE AT ALL COSTS! The wrong items were delivered, and despite numerous attempts to reach out, the customer support is nearly non-existent. Emails were overlooked, phone calls went unans...

jam

Avoid this bathroom company at all costs. Absolutely appalling customer service.

We originally ordered a right-hand facing sink for a vanity unit. Due to unforeseen issues during our bathroom build, we needed to relocate the toilet waste, which meant we required a left-hand facing...

Sharon Smith

Not a good experience! Beware of returns process

Not a good experience, terrible returns process and tried to charge me for their inadequate service. After three weeks, I had only received part of my order and phoned them to cancel as I had to sourc...

Alexander Francis

Absolutely terrible service – avoid at all costs

I am extremely disappointed with this company. I paid specifically for fast delivery, and they failed at every possible step.The first delivery failed because the driver went to the wrong location, de...

Joanna Walker

Terrible experience with delivery

We ordered a bathroom suite on Wednesday, December 7th, and were informed it would arrive on the 12th or 13th. However, we received nothing. We had scheduled someone to complete the installation, keep...

Cleve S.

Brushed brass bathroom fittings

Fabulous quality, good prices and excellent communication and advice .

Tyler

Excellent Customer Service

The speed of response by both phone and email was very fast when i reported a missing tap delivery. Without fuss they offered a Full Refund or Full replacement. Turns out the missing tap was down to m...

Charlyne Smith

website stock is not a real thing

website stock is not a real thing Item showed as 20 in stock Ordered item to find out it is out of stock and I need to wait a month, cancelled and placed else where if your website is going to show th...

Robin Sanders

Excellent customer service!

Excellent customer service!We bought via B&Q and any installation hiccups were soon rectified with replacement parts sent out right away free of charge. Great company and very responsive. Thankyou!

DB

Very fast delivery at good price

Very fast delivery at a very good price . One star of as didn't have any delivery details to know when item was arriving , otherwise all good.

Christine Kenahan

From an initial enquiry I made on Monday AM regarding a replacement leg for a shower stool, the resp

From an initial enquiry I made on Monday AM regarding a replacement leg for a shower stool, the response has been fantastic. Sarah was very good and very professional throughout. HIB don't do replacem...

Joshua

Phenomenal customer service.

Phenomenal customer service.A cabinet that was out of warranty with LED and bluetooth problems replaced without question.Best customer service we've had from any company in a very long time. Well done...

Chance Howard

Excellent customer service

Excellent customer service. I exchanged a number of emails with Sarah who responded quickly and has an excellent knowledge of the product. Many thanks Sarah.

Clint Kelly

Fantastic customer service

1 year after I bought my bathroom mirror, one element broke and I contacted customer service for help. Sarah was very professional and empathetic. Most customer service donc do much once you pass the...

Brilliana C.

Brilliant customer service

They say it is not until you need help that you can judge a company.I had to get in touch with HIB concerning a product issue which they dealt with diligently and expeditiously.The person that helped...

Logan Johnson

Great service

Unfortunately i had an extractor fan fail early, these things happen but the response I had was very prompt and Sarah was very helpful and polite.Great service

Mackenzie Jex

Would give 0 stars if possible. Ordered a shower stall kit from Bath Depot and it sat unopened in th

Would give 0 stars if possible. Ordered a shower stall kit from Bath Depot and it sat unopened in the box for a couple weeks as I was waiting for help with installation. The same shower was reduced in...

Summer Johnson

Excellent Experience at the Local Bath Store

The local bath store is fantastic. The staff is courteous, the showroom is impressive, and the products are available with a quick turnaround. We were very pleased with the assistance we received from...

Evan

Extremely disappointing experience. Avoid at all costs!

This has been an incredibly frustrating experience. Avoid this service! 1. The promised delivery date was not honored. 2. Received incorrect units and had to wait weeks for the correct ones, as they w...

Reba Bell

Extremely Frustrating Customer Service Experience

This has been one of the most frustrating customer service experiences I've had in quite some time. I placed an order with a company in September, trusting the process. A week later, my order was canc...

Lydia Taylor

Very disappointed with the products

Very disappointed with the products. Within 6 months my black kitchen sink and white bathroom vanity top are damaged and there's nothing they can do.

Alanna Butler

Faulty Bathroom Drain

I purchased a bathroom tap and drain from The Bath Depot. Within 6 months, the paint on the drain chipped. After numerous phone calls and emails, and the wrong replacement, The Bath Deport finally rep...

Jim McGahey

SUPER FAST, high quality and especially like the MULTIPLE holes so you can hit studs if desired. Ver

SUPER FAST, high quality and especially like the MULTIPLE holes so you can hit studs if desired. Very cost competitive. I wished I'd known about this company before!

Mario Morgan

Stylish and Sturdy Brass Grab Bars

The brass grab bars are robust and aesthetically pleasing, avoiding an institutional look. The ones I purchased feature an art deco back plate. They arrived promptly and were simple to install. Plus,...

Elijah Walker

Excellent product, far more durable than local options

This is an excellent product that appears significantly more durable than the alternatives at nearby hardware stores, and the prices are unmatched. It offers the same or even better quality compared t...

Jonas B.

Easy online ordering

Easy online ordering. Fast delivery . Quality product

EL

The grab bar make me safe.

Elton Lewis

Great product and service

Great product and service

Frank

We just got the keys to our new home, and with so much to do between electrics, gas heating, kitchen

We just got the keys to our new home, and with so much to do between electrics, gas heating, kitchen revamp, etc. Bathroom Outlet really went the extra mile for us on our bathroom project. Absolutely...

Reginald P.

Exceptional Support for a Shower Issue

I encountered a problem with a shower I purchased due to a supplier issue. The representative quickly addressed it and had a replacement shower sent to me within 24 hours. Dealing with him was a fanta...

Montgomery Barnes

Products arrived but delivery was slow…

Products arrived but delivery was slow so something to improve.

Claudia

Nice good sounds

Nice. Good sounds

BM48

Great experience

Staff helpful, delivery man was a gentleman and extremely helpful. Got goods while discounted good quality and good price. Would but from again.

MlleKidMorbide

Great service and fast delivery

Great service and fast delivery. Bought shower tray and screen a hassle free ordering and delivery. Both were great value and quality was as expected. Would definitely recommend Bathroom Outlet

Haley

Bad quality for the kitchen faucet

Bad quality for the kitchen faucet, never order anything again!

IAtomiik_

We love this sink

We love this sink. It provides exact temperature of the water and has many accessories to make working with it very easy. The different faucet configuration is great and the pull down sprayer has a hi...

CB

Great kitchen sink

Great kitchen sink. Bought it after watching an advertisement on Instagram. Pretty risky but turned out to be great. Works well. All who have seen it like it. Had a spare part issue which was very qu...

Valerie Sanders

Excellent Customer service

Excellent Customer service. Really happy with my sink

Moe B.

What a great experience!

I purchased the luxury kitchen sink and what can I say... The product is Amazing, every little detail has clearly been made to offer elegance as well as functionality. The technical support is beyond...

Vernon Long

Excellent Quality and Customer Service

We purchased the sink system and we are really happy with it, it exceeds our expectations. the sink bottom has a little dent, probably happened during shipping. Just a quick email explaining the situa...

Calypso Winna

When the package showed up at my door, I was already happy with how carefully everything was packed—

When the package showed up at my door, I was already happy with how carefully everything was packed—no damage, nice safety, and even a little thank-you note tucked inside. But honestly, that was nothi...

Mark Romeo

I got the 24-in teak bench earlier 2025 had my bathroom remodeled fall of 2025. It was the last thin

I got the 24-in teak bench earlier 2025 had my bathroom remodeled fall of 2025. It was the last thing to be installed and it's my favorite feature in the shower really compliments the new glass doors...

Patrick and Virginia O'Banion

Service was great!

Prompt service after I placed my order.

Anne Smith

Strong stable and good feel underfoot

Robert

Amazing Quality and Workmanship!

I am truly amazed and totally pleased with the quality and superb workmanship in the teak bench I purchased; truly amazing!The teak is “select,” only the very finest without any defects, knots, splits...

Gordon Rantze

Nice piece and fits our Lexor bath…

Nice piece and fits our Lexor bath floor perfectly

Barbara Lovelass

Ordered panels from this company.. arrived very quickly.. unfortunately 2 of the 4 panels arrived wi

Ordered panels from this company.. arrived very quickly.. unfortunately 2 of the 4 panels arrived with deep scratches so were unusable. Sent email with photos explaining I couldn’t use elsewhere eithe...

gareth

Excellent product & service

Excellent product & service, delivered in time slot, helpful driver, highly recommend.

Sue Stanion

Thank you

All I can say is wow .received these panels in just 4 days my husband phoned to double check sizes etc .he was well impressed with conversation .

Mr Bell

10 out of 10 Driver rang to say he was on his way.

Driver rang to say he was on his way.Great chapDid what it said on the tin

Mrs Bethan Timmington

Excellent product and delivery….

Excellent product and delivery….

Caroline rudd

Delivered as promised with timescale…

Delivered as promised with timescale from txt. Great panels good material. Delivery driver great service. Definitely recommend this company.

RahrMT43

A concerning experience with a fraudulent operation.

This operation appears to be fraudulent, having taken over £1 million in orders without delivering any products. The company seems to have only fictitious directors registered, with funds possibly sip...

Carol Ann H.

**AVOID THIS SERVICE**

**AVOID THIS SERVICE** I placed my order, but all I received was an order confirmation with no delivery details. I attempted to call, but the lines were down. I also tried to chat online, but the wait...

Rafe Smith

Suspicious practices observed.

Suspicious practices have been noted. They even created a fake live chat that consistently shows a misleading number of people ahead of you, which never changes—always 4-6 in the queue. Even after wai...

JC72

Great service

Product was easy to find on the website and the price the best we found.Basin arrived on time and damage freeLooks lovely now it's been fitted

Alicia Gore

Order not arrived and can't contact them

My order is supposed to be here today - was supposed to be in stock. I still have no shipping information and it's impossible to contact them on the phone. Update to say I finally got someone on the p...

Annabel Venner

poor customer service

Placed an order that was showing as in stock with a delivery of 4 days. Not arrived and tried and failed to get any response from company by phone (either dont work or left messages), chat bot (never...

Richard Thwaite

Despite advertising the product (Roca Ona e-bidet) as in stock, it turns out it wasn't and took arou

Despite advertising the product (Roca Ona e-bidet) as in stock, it turns out it wasn't and took around 3 weeks to be delivered as it came from Spain. Then 4 weeks after fitting, the product developed...

Dobie

Good Price & High quality product.

Good Price, great product. (NB import duty needs paying as it's from Europe - you will get text from courier to pay before delivery.) The loo is very high quality, easy to use, hygienic and simple to...

Naila Fisher

7 weeks to deliver an item quoted as '3 days'

Item ordered 12th May. Site quotes 'Delivery in 3 days'Finally received - after much chasing and pestering - on 27th June, exactly 7 weeks after placing the order.Had to cancel and rearrange my bathro...

Jess F.

I recently encountered problems with…

I recently encountered problems with the inwash toilet which I understand were caused by the refurbishment of my bathroom. Tooaleta we’re so helpful in directing me to the appropriate Roca department...

Charlie Brown

Couldn’t do without it now.

This is the second bidet seat I have purchased. This latest one appears to be an improvement over the first one. It was extremely easy to install and the seat itself is well made and a quality item. N...

Dana Brown

Refund issued

The order was accepted but then could not be fulfilled in a timely way so a refund was issued.

Olive Gilmour

First time buying from this company must say I’m extremely satisfied ,I had made a mistake with my

First time buying from this company must say I’m extremely satisfied ,I had made a mistake with my order emailed them and they dealt with it straight away away ,will definitely deal with again

Nathan

Poor communication and problem resolution

I bought a Crosswater limit 500 drawer to fit a limit 500 vanity. Both quite expensive items. The drawer front is 446mm and the internal of the vanity is 444mm..... so basically it doesn't fit. I was...

Zara Brewer

Excellent quality hooks.

Kitty C.

Easy to order and quick delivery

Good prices in the bathroom sale. Placed the order easily and delivery was made quickly. All packaged really well so very impressed with Sanctuary Bathrooms and would use again

Morgan B.

Friendly staff and friendly delivery…

Friendly staff and friendly delivery driver

Logan Harris

Great service

Bought a shower mixer part for our booking.com apartment, arrived outside the showroom at 8.30am they don't open till 9 but sorted things out immediately and on my way unfortunately if the wrong part...

Eswar Prakash

Right after entering the showroom, Stephen and Daryll, spent about 2 hours walking with us through t

Right after entering the showroom, Stephen and Daryll, spent about 2 hours walking with us through the showroom and answering any queries we had. We felt comfortable with them and we felt heard which...

Wendy Bridle

Friendly, helpful staff who know their stuff and can plan and design exactly what you want from thei

Friendly, helpful staff who know their stuff and can plan and design exactly what you want from their wide range of products and price ranges. Lucy, Kim and the staff at Aintree branch were super help...

Darwin Reed

Aaron was great at helping us find the…

Aaron was great at helping us find the right bathroom from coming out and measuring to tailoring the products to match our budget

Austen

I am sick to death of being harassed by…

I am sick to death of being harassed by Clifton BathroomsText message after text messageConstant harassment

Marilyn R.

Great service, fantastic value for money

Visited willerby served by aimee, nothing too much trouble, really friendly, helpful & knowledgeable. Got loads of samples to show me and combine with other products, floor, wall, wet wall, toilets, s...

Eric Cooper

I have to say that the service from the…

I have to say that the service from the Chester store was excellent and particularly Mathew. From obtaining a quote to delivering the goods was faultless. The staff are very knowledgeable and helpful...