Liam Long

Frustration Over Ongoing Issues

My sister rarely complains unless something is deeply affecting her life. I have my reasons for not speaking with her, but she is still family, and it infuriates me that you are causing distress to bo...

Jacinta Scott

Salford Area

Salford Area Another one star to add to the collection. Wow as an organisation you must be so proud. This is really just for starters as I will be bailing and shaming across all social media platforms...

Mortimer

Useless

Useless. Housing officer Lisa Walker from Ellesmere Port is a good example of the incompetence ripe in this housing association. Their mission statement is very impressive it's just a pity they don't...

Amadeus Clark

Stockbridge village, 8 people without communal lights

24 hours after reporting total darkness, as all of the communal area lights are out not even the green emergency light on. This isn't classed as an emergency even after someone falling in the stir we...

Elon

Radiator pipe leak

Radiator pipe leak under floor boards damaging ceiling /first heating engineer came out said it’s not his dept did a temporary repair which left us with no heating then a plumber came out said it was...

Emily Taylor

Protecting a supergrass.

well, where do I start? I have been with ForHousing for 4 years, and in those 4 years, I have been bullied and attacked by two neighbours on the block of flats where I live. I was physically attacked...

Jonathan Dawes

Recently moved over to Nottingham Building Society after being with High Street banks for many years

Recently moved over to Nottingham Building Society after being with High Street banks for many years. I have found all the staff at Eastwood very helpful, we had to sort some savings accounts and the...

charlie harris

I called into my local branch this morning to open a new isa, I saw a young lady called Hayley who h

I called into my local branch this morning to open a new isa, I saw a young lady called Hayley who helped me with the whole process of opening the account and also to transfer funds from a previous is...

luisxd2005

Great Experience at the Local Branch

I went to the local branch to set up an account for my grandson. The representative assisted me and provided clear explanations throughout the process. She was very welcoming, as were all the staff I...

ST60

Exceptional Support During a Critical Time

I encountered a delay with my solicitor, which meant my funds weren’t available just three days before our house purchase. I reached out to customer service and spoke with a representative who was out...

Elaine

Quick efficient and friendly service

Allen Bamford

Great friendly staff

Great friendly staff

Rhiannon Morris

Frustrating service experience.

My experience with this service has been incredibly frustrating. While some staff members seem decent, numerous issues persist, including unresolved anti-social behavior, a malfunctioning fire alarm,...

Millie T.

Moved in 2012 and wish I never

Moved in 2012 and wish I never. I'm disabled with poor health ,the housing officer at the time was a bully and prayed on I'll people , I was advised by tenants to avoid this person and I did and becau...

Wilmon Lewis

Absolutely disgusting no repair work…

Absolutely disgusting no repair work carried out I've waisted more money trying to sort and replace flooring and furniture due to flood from toilets and poor plumbing and skips etc I've been now again...

FB49

they been round and cut bush with baby…

they been round and cut bush with baby birds in nest ,my mother crying to see chick's dumped on ground a disgrace to wild life 25th May 2022

Dulcie Price

Would have given th a zero but the lea…

Would have given th a zero but the lea and would advise anybody to consider actually using st is 1 star which is an insult but here we go have been on the phone for over 9 hours trying to pay garage r...

Hale Cook

Absolutely terrible company with rude…

Absolutely terrible company with rude staff who are incapable of dealing with any issues.

Kudusan Kehase

This is a review for Shubh at MTVH. Shubh assisted me today, giving the right information with great

This is a review for Shubh at MTVH. Shubh assisted me today, giving the right information with great respect, patience and humility very professional. He went above and beyond to resolve the issue wit...

Dr Tee

Damp and Mould in the kids bedroom. Reported it 2 years ago and all we have had are random abrupt 't

Damp and Mould in the kids bedroom. Reported it 2 years ago and all we have had are random abrupt 'tradesmen' who come around and take numerous photos. These rogue's have little to zero intention in s...

Yossel Swaggin

MTVH has not provided a satisfactory resolution to my problem. I reached out to confirm follow-up ac

MTVH has not provided a satisfactory resolution to my problem. I reached out to confirm follow-up actions regarding the roof repairs. Water is penetrating the tiles and getting trapped in the felt, le...

Dr Tee

Words cannot express the misery this housing association has caused one's family and i. Anyone who

Words cannot express the misery this housing association has caused one's family and i. Anyone who complains will be targeted with a campaign of malicious harrassment untill they stop requesting repa...

Mandy Scrafield

When calling mtvh, I was put through to the wrong department, to which Chris A answered, I must say

When calling mtvh, I was put through to the wrong department, to which Chris A answered, I must say he was extremely helpful, and sorted my issue, I must say what a pleasure it was to talk to you, you...

Valerie Adams

A Transformative Experience with Outstanding Support

I’ve been dealing with an ongoing issue since December 28 that remains unresolved. I’ve reached out multiple times, and honestly, most interactions were frustrating, with unfulfilled promises of callb...

Janet Jumper

Sanctuary operates with a heavily layered line‑management structure that significantly shapes the da

Sanctuary operates with a heavily layered line‑management structure that significantly shapes the day‑to‑day experience of frontline staff. Communication is expected to flow strictly through the hiera...

Sol Harris

I am not accusing the security staff at The Haven of anything...

This is re: my temporary stay at The Haven homeless hostel in Bridlington and after leaving not accusing any security staff recently when I phoned up to resolve a query.I was very polite to Michael th...

Nolan

~I would like to add a bit more detail to my experience in this homeless hostel.~

The longer the time goes by since I was in this place the more I can see clearly that I was not treated totally fairly by all staff working there. The staff at these places are supposed to treat every...

Sky J.

Toxic landlord, zero support

Sanctuary claim that they support people with complex health problems to regain confidence and gain independent living skills. This is pure fantasy. What they actually do is run dilapidated out-of-con...

Audrey H.

the staff lie cheat and steal ,they spy…

the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a me...

David

Sanctuary Housing for vulnerable tenents/Hillyard House SW9 0NH

I would have to agree with some of these bad reviews about Sanctuary Housing Care. My brother lives in Hillyard House SW9 0NH. They have an infestation of mice in a lot of the flats including my broth...

sandra

Customer service excellent as always. Within a few moments I was given a date and time for our repa

Customer service excellent as always. Within a few moments I was given a date and time for our repair. Two days time for blocked drain. Very pleased with that.vrry pleased that Guinness have started...

Derayt Omer

I spoke to ADDY today and i told him about the problem I have in my current home he was very nice we

I spoke to ADDY today and i told him about the problem I have in my current home he was very nice well understood my need I can't thank him enough he is a top block person

kelly baker

Abdy was very polite and friendly on the phone and did all he could to rectify the problem but unfor

Abdy was very polite and friendly on the phone and did all he could to rectify the problem but unfortunately Guinness Partnership are horrendous to rent from and do incompetent work which is why I'm h...

sam jones

Even though Abdi was very polite and friendly the information he gave me was wrong . I was informed

Even though Abdi was very polite and friendly the information he gave me was wrong . I was informed contractors would be attending my property. But previously I was told by another agent the repair wa...

Pierpaola

I'm a new homeowner, and ever since I stepped into Veselina's office, I've felt so welcome and genui

I'm a new homeowner, and ever since I stepped into Veselina's office, I've felt so welcome and genuinely cared for. She made sure I had all the info I needed, set up multiple viewings, gave me advice...

Claire Wilson

Thank you. I called to report two repairs, and the customer service was excellent. It was handled pr

Thank you. I called to report two repairs, and the customer service was excellent. It was handled professionally, efficiently, and the person I spoke with was very friendly, which made the experience...

Dev

Once again I’m asleep in my bed and awoken to loud excessive stomping at 2:32AM. Southern Hiusing cl

Once again I’m asleep in my bed and awoken to loud excessive stomping at 2:32AM. Southern Hiusing claim they spoke to the family and the family said they’d manage it however the family denies ever spe...

Michelle Georgia Hendrikse

Alisha was a super helpful young lady whom dealt with each of my home maintenance reoccurring proble

Alisha was a super helpful young lady whom dealt with each of my home maintenance reoccurring problems patiently and respectfully and was super kind and supportive. It felt as if she knows how bad thi...

Dev

Living with southern housing and optivo is life ruining. If another tenants decides to be loud and d

Living with southern housing and optivo is life ruining. If another tenants decides to be loud and disruptive, quiet tenants are told to just deal with it. Since moving here I haven’t actually went to...

Czoko Czoko

Even after issuing a negative review, Southern Housing ignores it and continues to disregard and ign

Even after issuing a negative review, Southern Housing ignores it and continues to disregard and ignore tenant complaints.Can someone tell me where I can file a complaint against Southern Housing?

Czoko Czoko

A company Southern Housing that doesn't care about its tenants and has received hundreds of complain

A company Southern Housing that doesn't care about its tenants and has received hundreds of complaints about other tenants in the building doesn't care about the hallway posing a life-threatening situ...

Czoko Czoko

In the building owned by Southern Housing, I report at least once a month that the tenant of flat nu

In the building owned by Southern Housing, I report at least once a month that the tenant of flat number 5 leaves rubbish in the communal corridor. It smells and poses a threat to life. And for the ow...

farah rajamunir

The person who came to repair did a great job, he was also very kind and easy to communicate with. O

The person who came to repair did a great job, he was also very kind and easy to communicate with. Overall the experience was wonderful.

Jack Neergaard

Extremely disappointing experience with Great Places Housing Group. For several months we have been

Extremely disappointing experience with Great Places Housing Group. For several months we have been trying to resolve a serious ongoing issue affecting a vulnerable tenant. Despite repeated reports,...

Lisa Mackenzie

Jess and ollie job number 1058199. Im really impressed with Jess Gacey, everytime he comes hes alway

Jess and ollie job number 1058199. Im really impressed with Jess Gacey, everytime he comes hes always so nice, not moody or impatient, always helps if he can. I have very very bad anxiety especially a...

JL54

An outstanding housing association with efficient service.

This housing association truly excels. Repairs are handled promptly within 24 hours of reporting, and the staff is friendly and considerate, ensuring our home remains tidy. My housing officer is excep...

Danny Wright

Outstanding service from the team

The team came in to handle flagging on the gates and completed the task seamlessly. They worked efficiently, maintained cleanliness, and demonstrated great respect and dedication. I would definitely r...

James Walker

Both devon clark and jordan sykes were…

Both devon clark and jordan sykes were brilliant they were clear with what needed doing very fast and helpful

Bonnie Williams

Continuously having issues with Abri. I’ve spent the best part of 2 months trying to set up a dire

Continuously having issues with Abri. I’ve spent the best part of 2 months trying to set up a direct debit with them, just to cancel it and blame me for cancelling it. Called up again last month, a...

Gia Adams

Frustration with the Service and Ongoing Issues

The service can flag my reviews repeatedly, and despite attempts to erase them, I will keep posting. I'm currently facing issues with access to my property for over three months. Additionally, the com...

Natalie

Polite, efficient and friendly

Ryan came to replace smoke detectors recently and was polite, efficient and friendly. To be honest every repair person we've had from Abri has been like this. Very pleased with the service

kylie barnes

Perfect service amazingly nice guys

Perfect service amazingly nice guys! Don’t feel awkward at all. 100 given

David

Another Abri fail

I am extremely disappointed with Abri and the way they handle service charge information. Once again, the actual service charge statement has been delayed, and now we’re being told it won’t arrive unt...

Ruth Wat

Repairs

Sam came out to fix my cupboard and measure up my kitchen floor. He was polite, friendly, cheerful and got the job done.

Sheila McCay

The complaints team did respond and raise a ticket for an inspection. However after five weeks there

The complaints team did respond and raise a ticket for an inspection. However after five weeks there has been no inspection completed and no timeline for the inspection.

steven matthews

L&Q do NOT care about disabled people or people with hidden disabilities and the managers are very r

L&Q do NOT care about disabled people or people with hidden disabilities and the managers are very rude and sarcastic each time we speak to them and completely ignore the tenancy agreement and it’...

Royalty Ferguson

I have reported about this carpentry repair 10 years ago. 10 years of completely being and living in

I have reported about this carpentry repair 10 years ago. 10 years of completely being and living in fear clothes affected, furniture and cutlery and most importantly my overwall wellbeing. L&Q sh...

Mariana

L&Q has made significant improvements in their services to residents. I have recently reported sever

L&Q has made significant improvements in their services to residents. I have recently reported several repairs and was impressed by how L&Q has resolved these. All have been booked in and the...

S

Recently needed a plumber due to toilet bowl continuously filling after flushing and continuously ma

Recently needed a plumber due to toilet bowl continuously filling after flushing and continuously making a terrible loud noise. Can not say anything bad about the plumber he completed the job quickly,...

Angela Moore

The person who fitted the door came very early. Without much noise or fuss the old door was off and

The person who fitted the door came very early. Without much noise or fuss the old door was off and the new one was on. I was happy about being given a choice of door design and colour and my family w...

Xavier

having read all the negative reviews…

having read all the negative reviews for the last 12 months i can only find one that has been resolved it seems you tend to pass the buck back to the resident asking them to write to the complaints te...

Gerard

High praise & standards

I am an external physiotherapist that is employed by one of the residents at Willowfields Bilston. I have witnessed the change from midland heart to housing 21 over the past four years. I can honestly...

deathwalker40443

Unhelpful staff

My dad lived here. After he died, I found staff unhelpful and abrupt in the management of his tenancy. They seemed to care about making things easy for themselves more than the wellbeing of residents....

Barbara Rowley

Improvements

At the moment we are having new bathrooms and kitchens done to improve the flats ( although neither of mine are done yet ) but what I have seen they are looking very nice so it’s great that they are...

Joy Hall

Listening

Good manager very helpful

Hugo Barnes

Manager always ready to help and sort…

Manager always ready to help and sort problems out Makes things clear

Tarank_X

Living in Unsafe Conditions for Over a Year

My son and I were relocated in September 2025, and we are still stuck in unsuitable living conditions. There are cracks everywhere, subsidence issues, and many windows let in drafts. Some windows won’...

Archibald S.

New Neighbor Disrupts Peace After Many Years

After spending over a decade in my apartment, a new neighbor moved in across the hall, completely disrupting our lives. He engaged in questionable activities, receiving visitors at strange hours and c...

Courtney

Living Conditions Are Unacceptable

I currently reside in a flat on Lushington Road SE6, which has been deemed uninhabitable by the company. I have not received any schedule of works or updates; in fact, the housing provider has gone si...

Alison Reed

Incompetence Leading to Unsafe Living Conditions

After living in my flat for over a decade, a new tenant moved in across the hall who engaged in illegal activities, causing disturbances at all hours. This individual also neglected his dog, allowing...

Liza P.

Outstanding Service from the Repair Team

I had an excellent experience with the repair team. They were fantastic, addressing my concerns and repairing two ceilings in my home with outstanding results. The team was friendly, kept me informed...

Mac_Fyler

Frustrating Experience with the Company

The company changed their web address from .co.uk to .org.uk, which has made previous reviews difficult to find as they are marked as "unclaimed profile." My experience has been one of constant waitin...