Liam Coleman

Truly a terrible airport.

This airport is genuinely the worst. There’s no public transport available, making access a nightmare. Although there’s a coach station nearby, the only destinations are limited to a few major cities,...

Rob Frisby

Dreadful airport to start a holiday

Dreadful airport for parking. The facilities are really poor. Inexperienced staff "This is my first day" that do not know what they are doing but put on front desk. Dreadful bar and restaurant with ex...

TimScott

Very disappointing experience at…

Very disappointing experience at Bournemouth Airport. Facilities are nowhere near good enough for the number of passengers coming through. The queues for coffee and food are absolutely ridiculous – yo...

joseph hinlayagan

Bournemouth airport needs improvement

I have used Bourenmouth airport a few times since it is very convenient to fly from here but with more than 20 years of flying from this air port for holidays , sadly , I am not satisfied or convince...

Geordie Dixon

Everything about bmth airport is…

Everything about bmth airport is dreadfull. Expensive substandard food. Long waits.long queues . Poor parking. Bad taxi access.rubbish baggage collection area . Signs and screens with wrong info. Late...

Watts

Airport car parking rip off

Great Airport, Cheap Flights, Car Parking a total RIP OFF......

DF48

Disappointing Experience at Passport Control

Our time at Passport Control on 23/12/2025 at Gate C in Dusseldorf was extremely frustrating. We were herded into a line like animals and had to wait for more than 2 hours. This was specifically for N...

Vicky

Disappointing Experience

Where do I even start? Unfortunately, I can't rate this experience zero, so I have to give it one star. We arrived today, December 20th, around 4:30 AM. Despite multiple attempts to check in quickly t...

Wilf H.

Rude overstaffed and incompetent…

Rude overstaffed and incompetent security. Confusing and winding paths to some of the gates.

Murray Barnes

The security staff very UNFRENDLY

The security staff very UNFRENDLY, nothing changed. I do travel a lot but Ddorf is top in "No Customer Service"No smiles, no please, no sorry ,no thank you.Self check in ok as long as you don't have...

Avis Howard

Avoid this airport by all means

Avoid this airport by all means! Just use another airport in Germany.Terrible airport! (If they let this guy work here and treat people like this)The security guy that takes the bag to put it in the m...

Jacinta

Security and border control is…

Security and border control is seriously useless!

Bill Leheny

We went on a trip from LAX to Sydney, Australia with a connection in Fiji on both legs of the journe

We went on a trip from LAX to Sydney, Australia with a connection in Fiji on both legs of the journey. All 4 airports had Priority Pass lounges listed on the app. Only the Plaza Premium Lounge in the...

Tom California

I need to say this because it’s been really frustrating. About a month ago at San Francisco Interna

I need to say this because it’s been really frustrating. About a month ago at San Francisco International Airport, I tried getting into 3–4 different lounges using my Priority Pass. I walked across t...

Dennis Purchall

Priority pass in England are a waste of money, most of time you can’t get in a lounge, because there

Priority pass in England are a waste of money, most of time you can’t get in a lounge, because there always booked up, so ever with your priority pass your not always guaranteed waste of money, so you...

Davis Wallace

I used the priority pass twice this year. Once in Boston and once in Cancun. The lounge in Boston fe

I used the priority pass twice this year. Once in Boston and once in Cancun. The lounge in Boston felt very old and the Cancun lounge was crowded and not very clean. Both had crappy food and certainl...

Mike Baker

I made a booking but had to cancel it. Contacted them by phone and after a very long conversation w

I made a booking but had to cancel it. Contacted them by phone and after a very long conversation was informed it was cancelled. 2 weeks later no email confirming this so called them again. Informe...

Tyler Narsingh

The wait times are outrageous as of late and they are filled to the brim with people. It is more com

The wait times are outrageous as of late and they are filled to the brim with people. It is more comfortable waiting in a busy terminal than sitting in these sweat box lounges.

Killworld82

Initial Flight Delay but Great Service Overall

Our initial flight faced a delay due to an incident with a passenger on a prior flight. To assist those needing to make connections, the airline established a special check-in gate. We spent only abou...

Mortimer T.

Worst airline in the entire world.with…

Worst airline in the entire world.with delayed and cancelling flights. The staffs are so rude with old aircraft.please dont be a fool to travel in this airline.

Kaden

Unreliable Airways

Unreliable Airways, surprise extra cost at airport check-in, non-speaking english staff, carry-on fit by staff mood.Online check-in not always available, neither pre-flight extra services.

DF

Very negative experience.

Very negative experience.Azerbaijan Airlines canceled my flight ticket, never gave me a refund, and completely stopped responding.They basically stole $600 from me.

Kelvin Wilson

Frustrating Customer Support Experience

I’ve had a terrible experience with customer service. I urgently needed to add extra baggage before my flight, but despite numerous attempts to contact their support, I received no response. Additiona...

Crystal Clark

Refund didn't recieved

Booked with Azerbaijan Airlines, flight cancelled, refund promised within 33 days – now 40+ days and still nothing. Please respond and process my refund.

Cedric

An unforgettable anniversary experience in NYC!

This guide provided my wife and me with an incredible experience for our first anniversary in NYC! It was insightful and easy to follow. If you often think, “I can’t afford to travel,” this is the sol...

Karolyn Kelly

Incredible Support

The author is fantastic! Very relatable and genuinely wants to help; it's not just about the money. He was incredibly nice and responsive whenever I faced any issues. The guide is well thought out and...

Trevor Scott

New to Points but Thriving

I'm new to this, but I've really benefited this year with multiple trips home. We just returned from a Thanksgiving trip, and our tickets for three were just the cost of flight insurance, which isn't...

Belzesans6219

Fantastic Travel Resource

This is an incredible resource! A must-have for travel enthusiasts. The author has done an excellent job creating a guide to travel hacking. I highly suggest this for anyone who loves vacations and sa...

Rob Long

Round Trip Success

This guide helped me secure round trip flights from the west coast to Australia at a fraction of the price. I used 160k points to cover our flights. Highly recommend this resource!

Giles Cooper

Almost Free Trip to Italy

This guide enabled my partner and me to enjoy a nearly free trip to Italy and back! The value here is well over $3000. Incredible! I'm so grateful for the effort put into this!

RodneyGlobeTrotter

Total confusion even before parking , just trying to use their website. Says pre-book short stay c

Total confusion even before parking , just trying to use their website. Says pre-book short stay car park for cheaper prices. Yet despite every effort it would only let me have the whole day and cha...

david clegg

Simple, straight forward and great value. Everything is done online, drive in on day of arrival & an

Simple, straight forward and great value. Everything is done online, drive in on day of arrival & and drive out on day of departure. Regular shuttle busses too and from terminals. Exactly as adver...

Sue Marian

Have used Purple VIP Parking at Gatwick for years. Always a great experience and 5 min covered walk

Have used Purple VIP Parking at Gatwick for years. Always a great experience and 5 min covered walk to departures - no more parking miles away and waiting for the shuttle bus in the early hours of th...

Phil G

We use the long term North terminal car parking, simple road access and when on site quick and easy

We use the long term North terminal car parking, simple road access and when on site quick and easy to park up. Service buses are frequent and they take extremely good care when you are travelling wi...

Cherry Scott

Helpful assistance at the barrier

While leaving, the barrier wouldn't lift and indicated an outstanding payment. However, after discussing the issue with the assistant, I learned that I had mistakenly entered 00:00 for the exit date,...

Neykzah39

Great booking experience, but clarity needed on parking options

The booking process, value for money, and flexibility are all commendable. However, it was not clearly communicated at the airport that the Mid Stay is a new parking facility. It seemed more like an e...

Naomi Green

Total shambles. Waited one hour at drop off after making call and 1.5 hours at pick up. This is not

Total shambles. Waited one hour at drop off after making call and 1.5 hours at pick up. This is not a proper parking company just a couple of cowboys trying to make money parking cars at their house a...

Niz

Never ever use them again.

This is the first time I am using meet and greet and I never use them again.Collection was fine without any issues, however delivery experience was awful.As my flight was cancelled, I had to come on t...

customer

We waited for an hour after calling to…

We waited for an hour after calling to say we had arrived and had our luggage. When the driver finally arrived he was extremely rude and no apology for taking so long. He threw my keys and the ticket...

PB

Best avoided

Awful. Waited nearly 1 hour for car return. Covered in muck. Company promised £10 compensation but have never paid. I now use other LHR meet and greet - no issues

Amol Pandit

Excellent service

Excellent servicePrompt & punctualWill highly recommend them

Andre Dmitrieff

They scratched my car and very late car delivery

I just got back from my two-week vacation yesterday. I called the company immediately after receiving my luggage and it took them more than 50 mins to get me the car (although they claim that the car...

ES8

What a shock; you followed the trend of others

What a shock; you decided to join the ranks of others in exploiting customers. Now, even on the high street, people are forced to pay just to bring in their own clientele for your benefit!

Kenny Patterson

Assistance passenger

I need assistance as walking distances are too far. The assistance team are fantastic as are facilities at the Airport and passing through Security and Immigration was a good experience. What I would...

Rafe Rogers

No smoking area after check in

No smoking area after check inNo place to sit before check in

Stetson

Thank you Tina Elaine (security at London City Airport)

Thank you Tina Elaine for all your help! I was sick and vomiting (the joy of pregnancy). She kindly took care of me as if I was her child, sat me on a chair, put a bin out, gave me coke to have some s...

Kaden Long

Small airport where from landing to the…

Small airport where from landing to the tube can takes 10 min (my experience)

Mindi Carter

I would like to compliment and commend Tina of security staff

I would like to compliment and commend Tina, at security.My husband, has a brain tumour, which requires medical equipment (including lithium batteries ) to be carried with him at all times.Tina, gave...

Yasho Wolf

I want to acknowledge both a failure and an outstanding recovery by the Hoi team, because what ultim

I want to acknowledge both a failure and an outstanding recovery by the Hoi team, because what ultimately matters is how a service responds when things go wrong. The Hoi app was unfortunately not work...

Joy Roberson

Great service.

Phineas Kelly

I felt HOI App completely taken care of…

I felt HOI App completely taken care of food, comfort everything you need at Airport. Thanks team Definitely a must-have for anyone who travels frequently.

Flafla59

The must-have airport app

Frankly speaking, the airport is a mighty experience in itself. And I'm from a family that never 'travels light'! So last time we went on a vacation, with my parents, my wife and I decided to opt for...

Cherin Kanwar

Excellent Service, Highly Recommend!

I've been using the Hoi App for a while now, and I must say, it has truly transformed my travel experience. The Meet & Greet services at the airport are seamless, and I love how easy it is to book thr...

Jollee Vanchhawng

My Amazing experienced in Delhi Airport.

This is my first experienced of Meet and Greet Service in India. Travelling with my infant for the first time is truely stressful and tiredful. But with the help of amazing staff we had easy and comfo...

Serdar Can Çimenser

My recent experience at Salzburg Airport was highly unsatisfactory due to a lack of procedural consi

My recent experience at Salzburg Airport was highly unsatisfactory due to a lack of procedural consistency. I was prevented from taking a salt lamp through security, despite having cleared the same ch...

Sienna B.

WARNING to all knitters!

WARNING ALL KNITTERS!You can travel around the world with your knitting needles in hand luggage… I have traveled around Europe, USA and Australia carrying my knitting needles in the hand luggage BUT t...

Joseph

Truly terrible

Truly terrible. Worst airport experience I've ever had. Too hot (despite being Austrian winter at night), no where enough seats for all the passengers, and the only seats are the same variety you'd fi...

Leah

Business lounge was a big disappointment

Incredibly many people. It turned out that people who did not fly business class had taken office. Even though there were only two flights during this time. Too crowded and very poor selection. Too ba...

Elias

The worst airport experience in Europe

The worst airport experience in Europe. The airport is too small. Thete are not enough staff to deal with the volume of passengers. You will have to queue fior literally hours to check in, go through...

Yuna

Never go for this airport

Tonja Foster

Disastrous experience at the airport

We arrived at the airport with more than two hours to catch our flight, yet the passport control was a complete mess. The area was severely understaffed, and the lines hardly moved. Despite the urgenc...

Margie Turner

What a huge disappointment

What a huge disappointment! Architecture is big and brutal and obviously designed many years ago. After having waited for 10 years we get a crammed airport, security was a mess. Then obligatory entran...

CL

This is the worst airport

This is the worst airport I have ever been to. The structure is old and unconfortable the services for travelers are very bad.

Kalla Brown

Huge queues at security

Badly organised. Huge queues at security even in the early morning. For a modern airport, a disaster. Wake up Berlin ! Resdesign what does not work.

Jarrod M.

Horrid Easyjet staff at gate.

Very poor experience (quite nasty) with Easyjet staff at gate. Flight 21.35 on wednesday 2/3/2022. A Berlin to Gatwick flight. Easyjet needs to make some staff changes or is it a Berlin airport staff...

Percival

This is maybe one of the worst airports…

This is maybe one of the worst airports I've been to. It is badly organised for a modern airport.. They really need to make some staffing changes

J Bo

Returned back from a weekend away to damage to the car. Someone has stolen the badge off the rear of

Returned back from a weekend away to damage to the car. Someone has stolen the badge off the rear of the car. The car was only in the car park for 48 hours. Standard response claiming nothing took pl...

EB

Rip off parking prices

Arrived to pick my daughter up who flew in from Dublin. I parked in the pick up car park that charges you £10 for up to 20 mins stay. Unfortunately she was 20 minutes getting off her plane so by the t...

Cecilia L.

Consistent excellent service at LJLA Aspire Lounge

I always find the staff in the LJLA Aspire Lounge welcoming and helpful. This morning on Christmas Eve was no different, there were 3 members of staff Jackie, Jan & Elaine delivering excellent custom...

Joan Rogers

John Lennon airport Parking scam

John Lennon airport Parking scam: Don’t stop outside airport for even a few seconds or a roving video parking enforcement vehicle will lead to a £100 (reduced to £60 if paid quickly). Airport uses dou...

Gertrude A.

Ripping off people with there parking…

Ripping off people with there parking charges it’s a disgrace but what do they care it’s all about money grabbing,the service isn’t any better only mismanaged by the incompetent so called chiefs,I hat...

Gertrude

Borderforce are a bunch of clowns

Silly guy from Borderforce refused me entry when he thought my passport had expired in January (bare in mind I had just flown from Turkey and was let through without any issues). I tried to explain to...