Ka Chun Law

My unpleasant experience began when I contacted EDF Energy back on 6 March 2026 to request for copy

My unpleasant experience began when I contacted EDF Energy back on 6 March 2026 to request for copy of old energy bills for the period from September 2021 to December 2022 of my house. Notwithstandin...

Linda Clark

Exceeding Customer Service Expectations

Energy companies may not be favored right now, and I expect this to continue. My review centers on my experience with customer service, not on pricing or other issues. I needed to verify some details...

Bruna Silva

Charged 400£ in a month!

The worst Energy company out there! On top of already overcharging us for electricity each month, when we switched to another company, they charged us almost 400£ in what they claimed to be a “debt” t...

Djazzy5675

I wouldn't join EDF again if they paid…

I wouldn't join EDF again if they paid me. They don't even seem to have a complaints dept now so you just go round in a circle. Their ineptitude and unwillingness and Customer service line is ineffic...

Christine Jarvis

Billed for a house I do not own. Can't get any sense out of them

I sold my mother's house on 3rd October 2024, notified EDF and sent meter readings. (I have the email I sent with the attachments). They settled the final account with me as her executor (she was i...

Andrew Grant

Absolutely awful customer service.

Absolutely awful customer service.Try and call them about the unnecssary letters they send you and they keep you waiting and waiting and waiting to talk to a person. The automated service is not much...

Robert

20-Feb Install (McHugh)

I mean they just got installed so I can’t really comment on the savings but the guys were super nice and professional. The sales guy, Tommy, is really nice too. He always made sure we understood wha...

LS

So far so good

Professional planning and installation by well trained responsible workers. Will increase to five star as soon as we go online as planned.

Sky P.

Lexi Hamilton was very professional

Lexi Hamilton was very professional, knowledgeable and well spoken. We look forward to the installation of our solar panels.

Marie Taylor

I cant say enough good things about the…

I cant say enough good things about the team of folks who came out to do the installation..Not only were they kind and professional but they were also very informative. Our sales Rep Bryce stopped by...

DH45

My system isn't running yetyet!

My system isn't running yet. It was installed a couple of days ago. Waiting for the city to inspect and install a ground-rod!I talked to the "Vivint Solar Referral" Tech. Randy, J.. He was very helpfu...

Jason5791554

Jack is a good salesman was honest told…

Jack is a good salesman was honest told me what to expect kept me informed and continued to check on the progress of the job from start to finish. Think he gave me the best deal helped me set up my ph...

Lee S.

I contracted them and that is how they treat you after you pay...

Green energy Group has installed a solar panel system at my home. The following things happened after it was installed:1. Circuit breaker had to be replaced as it was not specified correctly2. Inverte...

Nayer Mansour

Octopus stands out because they’ve managed to ditch the stiff, corporate persona typical of big util

Octopus stands out because they’ve managed to ditch the stiff, corporate persona typical of big utilities in favor of a tech-first, human-centric approach. Between their intuitive app, transparent bil...

Anne

Aneesa was extremely good at listening to my problem. She carefully checked all the information from

Aneesa was extremely good at listening to my problem. She carefully checked all the information from her end and after confirming with me that we both understood the issue, immediately sorted everythi...

Harriet Lloyd

I am with Octopus already for my electric. When we were due to purchase an electric car i had no ide

I am with Octopus already for my electric. When we were due to purchase an electric car i had no idea about the charger options. I went on to there website and there were lots of options to choose fro...

James

I been with Octopus Energy for a number of years and found them to be excellent in the way they comm

I been with Octopus Energy for a number of years and found them to be excellent in the way they communicate with myself. I am in the process of moving house and been in contact with Sindiswa from Octo...

Phil Davis

Just had my smart gas meter replaced by an excellent Ambassador for Octopus Energy, Ryan. He called

Just had my smart gas meter replaced by an excellent Ambassador for Octopus Energy, Ryan. He called to advise of arrival time, parked properly in an Octopus sign written van, introduced himself, expla...

Asif Ali Dar

Outstanding service from Octopus Energy. Molly was exceptional—professional, responsive, and genuine

Outstanding service from Octopus Energy. Molly was exceptional—professional, responsive, and genuinely supportive. She handled everything efficiently and made the whole experience smooth and stress-fr...

Andy Tweedale

A really seamless experience. Infinity handled our installation after applying through our Wiltshire

A really seamless experience. Infinity handled our installation after applying through our Wiltshire Council Solar Together scheme. I was very impressed with the communication and speed it all took pl...

Harvey Brooks

Outstanding Installation Team and Service

The installation team provided exceptional service, demonstrating politeness, helpfulness, and efficiency, along with clear explanations. They worked diligently throughout the day with a high level of...

Logan Baker

Installation was mostly smooth, with a minor connection issue.

The installation process was generally straightforward, but there was a small challenge with connecting the system. Since it is relatively new, it took a few attempts to resolve. The support team hand...

Davis Carter

Scaffolding gone at last

At last Scaffolding has now gone , so we can now enjoy our Solar experience, which we have been pleasantly surprised how well it performs even on dull wet days. And we feel we are doing our bit in a s...

Erin R.

Solar panel installation …

Very friendly and efficient service from Drew and Dave. They coped admirably with the unexpected wasps and they worked very hard. I would definitely recommend. Very pleased with the results.

CS51

Neat and professional job

Jordan and Noah came to do the electrical installation for our solar panels. It wasn't an easy job as the wires needed bringing across the house to the cupboard under the stairs. However Jordan took h...

Maitri Patel

CovaU a wizard! ⚡️ Team member worked hard magic and helped slash my electricity bill - super impres

CovaU a wizard! ⚡️ Team member worked hard magic and helped slash my electricity bill - super impressed with their expertise and tips! Highly recommend getting their help to cut costs and go green 🌿...

Rabiha Shirzad

The experience was great and Grace was really helpful and understanding she, helped me find better o

The experience was great and Grace was really helpful and understanding she, helped me find better offer and sort out my account. Really happy with her, thank you Grace ☺️

Dr Jose T Jacob

Today I had a really great experience with the CovaU chat support team. I hade inadvertently made an

Today I had a really great experience with the CovaU chat support team. I hade inadvertently made an error in my application for a new connection. I contacted the live chat support and the response wa...

Steve B

After having my bill analysed I found my existing plan should have been cheaper. I rang the support

After having my bill analysed I found my existing plan should have been cheaper. I rang the support line and the operator was very helpful in finding me a discounted rate. I look forward to seeing the...

Sam Devadason

Grace was extremely helpful - She went over the plan details and resolved questions I had cheerfully

Grace was extremely helpful - She went over the plan details and resolved questions I had cheerfully. She gave me the confidence to go ahead and sign up for the plan. Grace was knowledgeable and check...

Britt Lamb

Grace was extremely helpful and happy…

Grace was extremely helpful and happy with her service

LT6

Good service & good value for money

I have been a customer of Budget Thuis for 4+ years and I get my electricity, gas, mobile phones, land line 7 internet from them. They provide smooth and simple online service at a reasonable cost.

Miles

The electricity is sustainable

Bella Wilson

Solved. Unrightfully claiming early termination fee when no termination was requested

Contacted customer service because they claimed unrightfully an early termination fee on a contract that started 2 days ago. First customer service agent did not help and just dropped the chat. Second...

Marta Cook

My issue was addressed in no time.

My issue was addressed in no time.

Brilliana Ross

easy to use

easy to use, and have auto translate

ikersg

Nermien was very helpfull

Nermien was very helpfull, my issue was resolved in on time.

Francie Harris

Disappointed with the service and response

I rated this company one star due to their misleading practices. I reached out to customer support three times as instructed by a representative, but received no reply. After posting a negative review...

DA60

Lack of communication and lying about it

No notice of shut off claim that I should know because I know when the due date is, however Texas Law states I’m supposed to get a notice and they claim to send it to my email which I never got even t...

Mara Parker

I was referred and wish that I never…

I was referred and wish that I never switched over to this horrendous company. Can’t wait for my contract to end so I can leave! Terrible customer service, never a supervisor on shift. Every single mo...

GP67

they let someone open service under my…

they let someone open service under my account. now my bills are 800 a month and they were 200 or less. small claims here i come. imma ruin yall in court. no help from them. edit: Corporate called and...

Karin B.

Extremely high rate when the service is…

Extremely high rate when the service is hardly used

Merrilyn Howard

My electricity bill has doubled without explanation

I have never had a electricity bill over $600.00 Just be warned on this company . My home is 2100 sq ft and the average electricity bill $340 . I asked for review and no one ever gotten back to me as...

DC

Beyond pleased with the work

Overall the team at USACEA and Revolution Solar were amazing. They never hesitated to answer any of the myriad of questions I had and were never more than a phone call or text message away during the...

Curtley Ross

Very easy to work with

Very easy to work with. Kept me informed and handled all work. Just let them know what I wanted and they set it up. The installers where very good and considerate.

Priscilla Lewis

Never ending nightmare

Really wish I would have shopped around and read more of their reviews. They where very quick to get my signature on all paper work needed. Showed up and installed panels knowing that power company ne...

Talitha Scott

Good people to work with until panels are functioning

From the initial contact until the install, we had informative contact with several people. All questions were answered but some times we didn’t get call backs. The install was quick and timely. Frien...

Brilliana K.

Excellent company

Excellent company. Their installation team completed the work in a clean and safe way. It took them roughly 7 hours to complete the installation but did not interrupt our daily routines at all. Our 1...

Bartholomew

process was easy

process was easy, great company to work with highly recommended

Enrique Pinilla

Atención al cliente pésima

Mi experiencia con Saltoki no puede ser de lo más negativa.Encargue una reforma integral a una empresa y tanto el suelo radiante como el diseño de la aerotermia lo diseño Saltoki.Hasta ahí bien, salvo...

JORDI FONT MARISTANY

Hace muchos meses que espero que el…

Hace muchos meses que espero que el comercial asignado (sr. Núñez) responda a una preguntas técnicas vía mail. El silencio es su respuesta. Siempre está ocupado. He comprado por valor de 18.000 euros...

Teo Galán

Simplemente no te dan informacion de…

Simplemente no te dan informacion de sus servicios si no estas dado de alta con ellos. Concretamente la sucursal de Barberà del Valles (Barcelona) atención telefonica Muy Lamentable. Se merecen persia...

Eric Almeida Dávila

MUEBLES HINCHADOS, Saltoki se lava las manos

Compramos el piso e incluía la cocina de Saltoki. Aumentamos la calidad de materiales y prestaciones porque al final la cocina se usa todos los días. Ni que decir que pagamos mucho dinero por dichas m...

Idoia Gardeazabal

Tengo mala experiencia con saltoki…

Tengo mala experiencia con saltoki erandio. Hace tres semanas que compre y pague los materiales y muebles de un baño y hoy me han llegao los azulejos equivocaos. Llamas a saltoki y los vendedores no s...

Inés

Pésima atención, desagradable...

Nunca he sido tan mal atendida en una tienda, en años...Tengo un nuevo piso que tengo que amueblar entero, nueva experiencia, mil dudas...Cuál es mi desagradable sensación cuando la decoradora (o ases...

Cuthbert R.

Improvement Needed for Better Usability

It would be more helpful if it displayed electricity bills along with daily unit readings, allowing for better electricity consumption management. Additionally, the app lacks an option to change the l...

Alec Bell

Trying to get help in English is like…

UPDATE:(Question) Can electricity flow over a burnt off wire??? Apparently, YES! Utilities bills keep coming for unfurnished services WOW!Doesn't repair damaged equipment but, sends bill after bill...

Jenna

Very bad support and problem to contact…

Very bad support and problem to contact the company per telephone or chat. Nobody in the concern speaks English...I am paying for the electricity 0.6€ / kWh, which is crazy. They are laying in their a...

Massimo Greco

Cortesia e disponibilità e efficienza…

Cortesia e disponibilità e efficienza nel risolvere le problematiche.

WaKiNo45

OPERATRICE GENTILE DISPNIBILE E…

OPERATRICE GENTILE DISPNIBILE E PREPARATA

Sufia_Gaming36

Personale competente

Personale educato, disponibile e competente. Problematica risolta in maniera efficiente.

Pvbt21

Stay away from this service.

Stay away from this service. They withdrew money from my daughter's bank account without any contract in place. This happened through a tenant checking service they supposedly took over—no idea how th...

_Sills_

Customer Service

I had Josh Little on the other end of the live chat, and he's provided excellent service and gave me all the resources necessary to solve my issue.

MT92

Dealt with TSEG since they first started

Dealt with TSEG since they first started. The service they provide is first class, friendly, helpful and knowledgeable. We have our own account manager who we can deal with directly and one monthly in...

Waldo F.

TopLets Student Accommodation

We have now been with TSEG for two years and have just signed to enter into our third year with them. The dedicated account management has allowed us to release the reigns in-house and further develop...

clara31077

I had Josh Little help me with my…

I had Josh Little help me with my problem. Josh provided quick and excellent service and helped with all my issues in a professional and friendly manner. Many thanks, Josh :)

IH

Trying to leave TSEG for 2 months

I Have been trying to transfer to a new supplier since I moved into a flat that was with the student energy group. This was 2 months ago and they still have not removed the objections to allow me to s...

Sarah Newton

After much deliberation, we finally decided to invest in solar panels and battery storage to make ou

After much deliberation, we finally decided to invest in solar panels and battery storage to make our house more self sufficient, in uncertain times with energy prices going up and up. We spent severa...

Cameron H.

Professional and personable approach…

Professional and personable approach with good knowledge of the field. Helpful recommendations across various energy saving options without the pressure of a hard sell.

Jason57915

11 ot of 10 to Brimstone Energy

Matt's detailed review of our room by room heat loss was so thorough that I have absolute confidence now in making sure we have the correct radiator size for a low temperature and therefore much more...

Swordac39

Heat Loss Survey

Clear introduction to how heat is lost and the importance of draught proofing. Sensitive consideration of my age and circumstances and the age and condition of my house. No pressure. I felt able to...

LH

Recommended installers for GivEnergy

Good price, great communications, professional throughout.

Alexander Price

Professional, helpful and knowledgeable.

Brimstone Energy came and updated our existing GivEnergy system with a second battery and an EV charger. Brilliant communication, professional and knowledgeable throughout. Very helpful when we had a...

_QuEneT_

Customer Service …

I have been a customer for over a year at my primary residence. Now planning to sell and move into my second home full time. I called Customer Service to initiate a transfer of service to the other re...

Tod Howard

Excellent customer service experience

Excellent customer service experience. Took the time to explain the process and what to expect.

Otis Reed

Saving Money

I was sent a link from a friend to join and get a free Gift card. Im looking forward to the savings on my Electric and also my gift card.

Annabelle

Doable!

I was able to complete pre-requirements. Uncertainty is not my friend.

Digby Anderson

Long drawn out affair

After calling almost for a year every month because you had a problem with my charge card there was nothing wrong with the charge card. I could pay using the charge card manually, but your auto system...

Bibabo

So far so good

So far so good. Still waiting for the connection to the solar farm, though. You did send me the $75 gift card, which was much appreciated!

Kaylee Reed

Outstanding Service and Quick Installation

From beginning to end, the consultations were exceptional, and the installation process was incredibly fast and straightforward. I'm eager to experience the advantages of solar energy. Great job by th...

Lana Scott

Such a straightforward process from…

Such a straightforward process from with Ohk from start to finish.

SEAN COUGHLAN

Service Call feedback

I sent feedback to OHK Energy via an e-mail last Wednesday to a recent service call I had. Let’s see how their customer service respond to this - if they respond at all. It’s Saturday now and silence...

James

Quality products

Quality products, great sales team, Service team are also very good, things take time we just want everything straight away including myself, they are very busy, this is a good thing. Over all very ha...

Priscilla McLaughlin

Finally got sorted Friday …

Finally got sorted Friday after nearly 6 weeks. Communication from OHK was poor. If Ye knew, it was something Ye haven't dealt with then you should have communicated ,leaving us on hold and the phone...

Olivia Dunne

We had an exceptional experience …

We had an exceptional experience from start to finish, from Michaél in sales , to installation of panels and electrical work carried out. Nothing was a problem. Whole process was complete in two and...