Wade Fisher

Caution with the latest model: Freezing issues and noise complaints

Caution with the latest model. The control pad frequently freezes and emits a high-pitched noise. Customer service is lacking; the support team seems knowledgeable but only replaces units. I’m still w...

Mr Potter

Brilliant after sales support from Rointe

I already knew Rointe heaters were excellent in every respect and l have five in two seperate properties . One has just failed to work after a power cut caused a surge. In reporting it to Rointe , a T...

Dawn Hudson

I needed help with resetting my Rointe…

I needed help with resetting my Rointe radiators, which are briliant, so I called the support line 5 times.They were magnificent, patient, understanding, clear in instructions. Got all the help I nee...

Terry Martin Hollman

Exceptional customer service

Exceptional customer service No problem was too small Responding very quickly to email and solving problems with minimal fuss

JOHN MC DOUGALL

Tec support called me with a what's app…

Tec support called me with a what's app video call. They put a lot of effort into resolving my problem and succeeded. They were very patient and knowledgeable about fixing my WiFi connection to my hea...

Mark

Quick and useful support service

I had a technical issue but the support team were very good – quick – easy instructions and resolved my issues rapidly. Thank you for such a positive and friendly customer service experience – it does...

Sharleen Wilson

Frustrating Experience with Installation

I ordered the heater and reached out to my landlord for installation. Unfortunately, they won't allow me to proceed. I contacted the company, and they simply stated it was too late for a return due to...

MC

New heat

Just got heater yesterday. The beginning smell was pretty bad, and set off smoke alarms. Alarms stopped after an hourish. Heater is slowly getting mudroom up to temp. -5° to start! Room is up to 52°....

Celinda Clark

It doesn’t give enough heat

It doesn’t give enough heat, only takes the edge off but never gets any better

Bob Harris

We have owned 7 of these heaters and…

We have owned 7 of these heaters and have helped my parents and in-laws purchase and set up 4 more ( 2 each ) through the past several years. All of us have loved the smooth, safe, silent even heat th...

Bryan Anderson

very smooth process for purchase and…

very smooth process for purchase and for return of one of the heaters (we decided we did not need it). the one we kept works great

Anne Scott

I had ordered 4 heaters and they…

I had ordered 4 heaters and they arrived in one large box and all the heaters were in perfect condition.Thanks Shipping Dept.

Chuck C

Great overall experience

Great price…. Easy ordering…. Quick and accurate delivery. Highly recommended !

Greg D

Great shipping

Shipping was free, the order arrived very quickly (4 days - order to door) and the shipment was exactly what I had ordered. Tracking information provided so I knew exactly what day it would arrive.

That Steve Guy

Only 4 stars

Only 4 stars, I'm away from home for work. I needed a part for my heat pump, but I'm not home to test or to visually verify that the board is similar before ordering. However shipping was quick, order...

Nina Marie

Fan motor worked great

Fan motor worked great, Free shipping. Ordered Monday evening and it was here Wednesday. Thank you!!

David J Burns

D.J.

Cost, efficient shipping time

Terry Long

Ordered 3 copper to copper flexible…

Ordered 3 copper to copper flexible couplings. They arrived on time and in new condition. I had ordered 3 from Amazon and the rubber inserts were missing. I had to send those back. Thanks Pro Supp...

Karon Peters

From the time of contacting Vaillant through to the visit by the technician we have felt confident i

From the time of contacting Vaillant through to the visit by the technician we have felt confident in using this company. The technician turned up at the designated time and was friendly, efficient a...

Annett

Good

Good service, punctual

Eric

On time

On time, polite and efficient.

Neil Macdonald

Poor service and poor customer service.

JOSE MIGUEL MATA CABEZON

Clear

Claro en sus explicationes

PAULINE BETTY HARMAN

turned up on time,

turned up on time,

Stuart Wilcox

Booked and payed for my first service 5th December 2025 still waiting after countless no shows, seem

Booked and payed for my first service 5th December 2025 still waiting after countless no shows, seems to be free cash and no service I'm going to have to cancel my service and give up my none existing...

Paul Robinson

I’ve taken some time before writing this because I genuinely don’t set out to cause professional har

I’ve taken some time before writing this because I genuinely don’t set out to cause professional harm to any business. However, after three years of ongoing issues, including two separate carbon monox...

constructeur_soa95

Mixed Experience with Installation and Follow-Up

It's been 2.5 months since installation, and I'm still waiting for my Building Regulations Compliance Certificate and the correct warranty. The engineers provided excellent service and high-quality wo...

SC

Installation was fine, but support is lacking.

The installation went well, but customer support is seriously lacking. You're locked into a warranty for servicing, yet every year there are problems with the technician's arrival. Even after confirmi...

Mindi W.

Actual installation was fine but it…

Actual installation was fine but it wasn't registered with Building Control and my pleas were ignored until I wrote my review on Trustpilot and I'm still waiting for some of the paperwork from May 202...

Rob

Efficient boiler service

The technician was polite, efficient, and bled all the radiators as requested.

Aleksandra Kosheleva

Mbtek having the best on the market heat pumps so far. Compare the level of technology and price I w

Mbtek having the best on the market heat pumps so far. Compare the level of technology and price I will say it is a best so far. I had multiple purchases from them and it help me to reduce energy cost...

Dennis

Company is a scam! Lack of staff and support!

Company is a scam!! Lack of staff and support! – Purchased the Apollo 72k BTU/ 6 ton system with the Heat Pump Station the MB Tek in 2023. Suppose to have a 5 year warranty. Spent $9000 and it h...

Byron Torres

Former employee sharing concerns about MBTEK

I’ve stayed silent long enough, but I can’t watch more families lose their life savings. What’s happening at MBTEK isn’t just bad management—it’s a systemic collapse built on lies. I am a former emplo...

Philippe Seguin

MBTEK a people company

MBTEK has always been there to answer my questions and provide support throughout the installation process and when sourcing parts. Their technician is extremely knowledgeable, and the whole team is p...

InMbTek Hell

Lack of support and blatant lies about…

Lack of support and blatant lies about the boilers they sell. I purchase an Eko Duo 55 three years ago and it has been nothing but a headache. After the first year of constant issues, I installed a w...

Aleksandra Kosheleva

Best Efficiency for lower price

Mbtek having the best on the market heat pumps so far. Compare the level of technology and price I will say it is a best so far. I had multiple purchases from them and it help me to reduce energy cost...

Osbert Kelly

Issues with System Performance

I resonate with the experiences shared by others. The system malfunctioned after just a few months and fails to deliver as advertised. The Smart+ mode heats to excessively high temperatures, disregard...

Joel W.

Limited Control with This Option

The equipment itself is adequate, but it only operates a single zone. However, the customer app offers very limited control, while the installer app appears to have more features. The control does not...

Marianne Parker

Think Twice Before Purchasing This Controller

I had this controller installed recently, and the installation was challenging, taking about two days to complete. It is currently set on 'Standard,' which does not seem to efficiently operate the hea...

LH87

Disappointing Experience from the Beginning

The experience has been disappointing from the start. The app is functional (though basic) when everything works, but the node frequently disconnects, and the reconnection instructions are inadequate,...

TommyInGame61

Poor System Performance

In short, the customer lacks control over the system via the app. In Smart mode, the system decides how to heat your home, ignoring the provided schedule and tariff information. The company claims tha...

SR

Is This Thermostat a Scam?

I share the frustration of others who have commented here. The system has malfunctioned after a few months and does not perform as promised. The Smart+ mode heats constantly to high temperatures, igno...

Leona Howard

Exceptional Support Experience

Paul has consistently provided excellent assistance regarding product issues. As an engineer, I prioritize reliable products and easy access to support when issues arise. Paul has always been availabl...

Karolyn Baker

Reliable service

Mr Pavi calls me at 1130 and reconfirm the arrival time at 1230. He arrives on time and checks the boiler very carefully. After knowing the upper valve broken, replace a new one in couple minutes. Eve...

Waverly P.

Disappointing to find that the Joule…

Disappointing to find that the Joule Cyclone 250L cylinder has only lasted 7 years. Water leaking out of the top so I assume a crack or pinhole most likely in a poor weld. It seems there is no use i...

Carlene Harris

Very helpful

Very helpful. Spoke to Ellie and whilst she was not the right person for me to deal with, she very helpfully provide me with a link that would resolve my issue.

CircleOfHapiness

Recently I have installed 2 Samsung air…

Recently I have installed 2 Samsung air source heat pumps with Joule Kodiak cylinders. Firstly they are by far one of the most straight forward ASHP installs I have done and seem to be performing bett...

Trisha Parker

I recently had a problem with an out…

I recently had a problem with an out door until. I reported this to Joule and they dealt with it very proffesionally and responsively.Very good service,l can highly recommend Joule.

Frédéric Berthomé

J avais une chaudière frisquet…

J avais une chaudière frisquet hydroconfort de 1995 à 2014 extra rien à dire,depuis j ai une chaudière hydroconfort à condensation depuis 9 ans...et déjà 1000 euros de pièces....Platine électronique.....

AVIS CLIENT

Gestion informatique de la chaudière qui consomme inutilement du Gaz

J'ai acheté une chaudière à gaz 45 Kw en 2022 si le système de chauffe est performant, je déplore la gestion informatique de la chaudière qui en dessous de 5 degrés en extérieur devient complètement a...

Julien Bofill

En un mot Castrophique

En un mot Castrophique ! Fiabilité nulle, panne sans arrêt au point que mon plombier ne veut plus se déplacer. Ils ont accusé GRDF, on les a fait venir 2 fois, changer le compteur, mesurer la pression...

Franck Grimaud

FRISQUET MAUVAISE CHAUDIERE

Chaudiere à 5000 euros soit le double d une chaudière normale. Et c'est de la daube

Mr Mieszala

Une catastrophe

Une catastrophe! La chaudière est en panne tous les 6 ou 9 mois. Au delà du coût de réparation, il est pénible de manquer de chauffage et d’eau chaude pendant plusieurs mois. C’est décidé, je passe à...

Sylvie SOURIAC

Box Frisquet connect à fuir !

Thermostat complètement obsolète vs la concurrence. Application d un autre temps, très pauvre en options. Le thermostat doit obligatoirement être branché sur une prise de courant, fonctionnement sur p...

Michael

Great product fast delivery

Great product fast delivery

paul hunt

Great service and communication

Great service and communication

Khaled Butt

Alsways good products and quick deleivery

Have ordered several times from this store and no problems at all with the products. Didn’t order the primer kit on this occasion as assumed it was part of the order so contacted UHS and they send me...

Mr James Miller

Thank you to The Underfloor Heating Store

I am not a trader and therefore did not have as much experience as I suspect most of The Underfloor Heating Store customers. On every occasion I have spoken to the Jaime and Dave (I think that's his...

Timothy Markham

Fine thanx !

Smart EV

Stuff arrives next day and they always…

Stuff arrives next day and they always have stock.

Louise Helcoop

Malcolm Rose Courier delivered for Nu-Heat and was absolutely brilliant. Friendly, punctual, and ver

Malcolm Rose Courier delivered for Nu-Heat and was absolutely brilliant. Friendly, punctual, and very professional throughout. He kept me informed, arrived when he said he would, and made the whole de...

Shopper

Helpful advice from tech support

Helpful advice from tech support, parts supplied promptly.

Robert

Valve works well

Valve works well, fast delivery, great.

Laurence Walker

Quick turnaround

Quick turnaround

David Cron

Answer from tech team was quick and…

Answer from tech team was quick and they were able to quickly identify the parts I required.Fast delivery.

nigel

Good service nice and fast

Good service nice and fast

Kyan Long

Exceptional support from the representative!

I highly recommend this representative! They displayed a wonderful attitude, kindness, and went above and beyond. When there was uncertainty about which pipes to keep exposed, they promptly joined a v...

_MoreBR_

Feeling well cared for by the service.

From beginning to end, we felt well cared for; all our questions were answered quickly, and I would certainly recommend the service to friends and family.

Becky Poulter

I am incredibly happy with our heat…

I am incredibly happy with our heat pump! A huge thank you to Clayton who was so helpful and professional. The entire process was seamless and efficient. The installation team was professional, tidy,...

Randall Walker

Great communication throughout the process.

Communication was excellent from start to finish. The survey was thorough, and while the installation took two weeks due to its scope, the house is now warm. I look forward to assessing its efficiency...

Paul

Fast, efficient, tidy and expert fit

From the arrival of the technical survey to the upgrade of our (60's) electrical supply and the EPC inspection to the delivery and installation of the system all was amazingly efficient right down to...

andrew furber

Had a problem with the heat pump .a…

Had a problem with the heat pump .a fault with the system . I contacted them and they booked an appointment for the next morning bearing in mind I rang in the evening. Very impressed with their afterc...

Adele Wilkin

So after a recommendation from a friend I ordered 3 of the smart heaters. They were with me the very

So after a recommendation from a friend I ordered 3 of the smart heaters. They were with me the very next day all in working order and after working through the instructions I cannot stress enough how...

Mr T Slattery

Delighted to receive the two heaters for our cold conservatory. My wife and installed them without t

Delighted to receive the two heaters for our cold conservatory. My wife and installed them without too much difficulty. Stylish and Well designed heaters, complete with all the necessary parts/fittin...

Patrick P.

Quick delivery and excellent packaging

Once again, I experienced a speedy delivery, with everything well packed and in perfect condition. My next step is to familiarize myself with the controls. This purchase is definitely worth the invest...

Bruno Adams

Stylish air curtain with efficient heating

The air curtain has an attractive design and heats the room quickly. I needed to fix a small dent in the mesh cover, and while a remote control was listed as a feature, it turned out to be manual only...

Maggie

Quick delivery

Quick delivery, well packaged, Heater looks nice compact size, we struggled with the instructions especially for the manual mode.

Mr Vincent

Really happy with slick design

Really happy with slick design. Works perfectly.

Stephanie Meeks

Warning to people considering this product: Poor customer service after sale. They were very helpful

Warning to people considering this product: Poor customer service after sale. They were very helpful before sale. After a year of use it started developing stains. Had a couple back and forths. Then w...

Jeff Pearce

Fast shipping and panel provides heat…

Fast shipping and panel provides heat as advertised

ira paulin

Installed heater it works but can’t set…

Installed heater it works but can’t set thermostat. Instructions are terrible. I need help!! Also thermostat is Celsius and in USA we use Fahrenheit. I’m

Bill Kittle

Highly recommend

The company responds quickly and professionally to any issues or problems and stands solidly being their products

jessica

Unfortunately not worth the large cost…

We chose Herschel expected a superior product for our hot yoga studio. Delivery was efficient and as expected. Product seems high end, however The control panel is not CSA rated as they told me it wou...

Ryan Sager

The first heater came in damaged

The first heater came in damaged. And they replaced it no questions asked. Also the heater looks awesome I’m out bathroom.

Waiizen52

Initial Promise, But Disappointing Follow-Through

The service started off strong, but has faltered at the end. After a change in my order in October, I was left with a significant credit balance. The order, finalized in September, had a credit exceed...

Peggy Johnson

Excellent pre and post sale support

Competitively priced product. that is always important but most important of all is the sales and technical support from one single person throughout the process. Was impressed by the call the day aft...

loeopoldtardy2680

Expensive

Expensive and we required to work a lot of it out ourselves. They did give us extra adhesive when requested

Ricky Turner

Well living in the island so every…

Well living in the island so every think comes from uk and Continal was the best price and great to deal with wouldn't go any where else for my under floor heating needs.

Damian Taylor

Easy to deal with and helpful in terms…

Easy to deal with and helpful in terms of identifying a specific part needed.

Jaden Cooper

We have used Continal for over 5 years

We have used Continal for over 5 years. They provide a fast, efficient service for planning out and supplying the UFH systems we need which are used in holiday accommodation (varies between barn conv...

Merilyn W.

Received damaged items and no response from support

I received a damaged panel and a faulty heater panel. The instructions mentioned a dust cover that was not included. I reached out to the support team but got no reply. I followed up, asking them to c...

Karen Adams

Great value for money

I purchased the 3 person traditional outdoor Sauna, it came well wrapped and on a double pallet, I just wished I had bought one sooner. Great value for money. Easy to use control board. Company easy t...

Giles

CEMO Fuel Dispenser

CEMO Fuel Dispenser - Easy ordering - no issues - arrived promptly in good condition

DR

Great company to deal with

Great company to deal with. You get to speak to actual people who know what they are talking about. Prompt delivery and excellent products. Just bought my third sauna so I am speaking from experience.

Gage C.

Great price and very quick delivery

Great price and very quick delivery. Very happy.

joelza_1

Great item, some problems resolved.

Fantastic sauna, looks great and very good value for money. Had quite a lot of problems with this order but Olly and Pro Line made maximum effort to get the situation resolved. Took a while but we got...

Sarah Thompson

After a false start of having discontinued items listed as available (Haverland) I was able to quick

After a false start of having discontinued items listed as available (Haverland) I was able to quickly find good replacements which were very similar and at an excellent price. Extremely good UK cust...

matthewborgert66

Disappointing Support Experience

Initially, I was satisfied with the service; the radiator arrived promptly, and they provided good support via email. However, after a year, it stopped working. When I contacted support about an error...

Sazza

Good value and efficient service

Found the product I was looking for at a reasonable price and was bery happy with the efficiency of the service. Free next day delivery was an unexpected bonus.

*J *

Required set up support for radiator

Required set up support for radiator. Spoke to Jonny who was exceptionally patient and helpful. Also required support at a later date, managed in a timely manner with knowledge and understanding that...

Polly

radiators

excellent customer service

T Lomax

I posted here last year about the…

I posted here last year about the shocking quality of the IQ ceramic radiators. That review seems to have been removed? The failure of the last of our IQ ceramic radiators prompted me to write again a...

MH

Flawless Experience from Start to Finish

Everything went flawlessly from start to finish. The product arrived on time, delivery was straightforward, and there were no issues with the materials provided. The installation guidelines and accomp...

Jonas Baker

Great Product Great Service

Product looks fantastic and works really well even in large room. Great service and prompt deliveries right through my project.

Karli C.

Innovative product which delivers !

I have had two Thermaskirts (H20, BM3 profile) installed in two rooms and I am very satisfied with the product. They heat up very quickly and spread the heat uniformly in the room. They really do prov...

Aidan Morgan

Our Team attended Training on Friday at…

Our Team attended Training on Friday at Discrete Heat to learn how to Design and Install Thermaskirt.. We are looking for a neat solution that removes the need for Radiators and avoids the relatively...

Donna B.

Fantastic product!

Fantastic product!After completing their comprehensive training, we are excited to get out and fit the product.

Petunia Sanders

Super helpful and great product 😊

We bought a new home with discrete heat skirting in the lounge and we love it. It looks amazing and keeps the room warm! We needed a missing piece as our toddler had been fiddling, and Martin replied...

Gabriel Andrus

We have been thrilled with Recoheats costumer service. They were professional and worked hard to sor

We have been thrilled with Recoheats costumer service. They were professional and worked hard to sort out some shipping trouble we had which was not fault of reccoheat. The product itself has transfor...

The Lobb Famalam

Awesome kit and awesome helpful guys.

Awesome kit and awesome helpful guys.. Solid 10 out of 10 from me.Get one,you will not be disappointed!

Mr Richard Lawrence

Knowledgable and an interest in the environment.

Understanding, sympathetic, helpful, knowledgable and above all, an interest in the environment.What's not to like.

Dominique DELIOT

Accurate and fast

Georgene A.

Fresh warm air flowing out is refreshing as well as warming.

Will at Recoheat was very helpful and kind, bringing the unit to the house while we were having our woodburner fitted. He was also great at helping us decide where to place the pump and we put it outs...

BAS International

reco heat system…

Hi I have had my reco heat system fitted by usk stoves last week, I have run different tests etc to see how much better my bungalow is, The stove is positioned in the center room of 3 rooms in a row....

Mrs P A Cordner-Webster

I debated with myself for sometime about purchasing a Stoov. My main concern was how heavy would it

I debated with myself for sometime about purchasing a Stoov. My main concern was how heavy would it be! For me,this was important,as I am used to wearing shawls/large scarves when I sit watching tv,l...

Janey Brown

Perfect Christmas gift for my wife

I bought this for my wife for Christmas due to her health needs, and she absolutely loves it! It’s generously filled and has a wonderfully soft cover. It also came with a non-USB charger.

Andrew

Doesn’t get very warm and battery…

Doesn’t get very warm and battery doesn’t last long 33w

Rose W

Quite simply not hot enough

Quite simply not hot enough. It’s lukewarm at best. If used under a blanket you can feel the warmth but it’s completely useless just on your lap. You can feel that it’s on but it’s not hot enough to m...

victoria bell;

Brilliant

Brilliant ! Very good quality and I like the tips

NEIL Smith

Barely gets warm

Barely gets warm. Expected a lot more for the price.

eliogriff17

Exceptional support throughout

The representative was very helpful during our email exchanges as I determined which panels would best fit my needs. I ultimately chose two panels that were easy to install and set up, although coordi...

Chuck C.

Very quick delivery

Very quick delivery, and a good price for the product.

IB39

Excellent

Excellent, arrived next day with full instructions.

Maude Johnson

Lovely company and helpful staff - see my other reviews about them

I love this company. Have bought a few items off them and they never let me down. The products are delivered when they say they will be and the staff are marvellous. I shall be buying more in the nea...

Noah B.

Heaters work very well

Heaters work very well - bit didappointed with delivery

Vivian B.

Delivery took 5 days

Delivery took 5 days, no explanation or apology