Ka Chun Law

My unpleasant experience began when I contacted EDF Energy back on 6 March 2026 to request for copy

My unpleasant experience began when I contacted EDF Energy back on 6 March 2026 to request for copy of old energy bills for the period from September 2021 to December 2022 of my house. Notwithstandin...

Linda Clark

Exceeding Customer Service Expectations

Energy companies may not be favored right now, and I expect this to continue. My review centers on my experience with customer service, not on pricing or other issues. I needed to verify some details...

Bruna Silva

Charged 400£ in a month!

The worst Energy company out there! On top of already overcharging us for electricity each month, when we switched to another company, they charged us almost 400£ in what they claimed to be a “debt” t...

Djazzy5675

I wouldn't join EDF again if they paid…

I wouldn't join EDF again if they paid me. They don't even seem to have a complaints dept now so you just go round in a circle. Their ineptitude and unwillingness and Customer service line is ineffic...

Christine Jarvis

Billed for a house I do not own. Can't get any sense out of them

I sold my mother's house on 3rd October 2024, notified EDF and sent meter readings. (I have the email I sent with the attachments). They settled the final account with me as her executor (she was i...

Andrew Grant

Absolutely awful customer service.

Absolutely awful customer service.Try and call them about the unnecssary letters they send you and they keep you waiting and waiting and waiting to talk to a person. The automated service is not much...

Nayer Mansour

Octopus stands out because they’ve managed to ditch the stiff, corporate persona typical of big util

Octopus stands out because they’ve managed to ditch the stiff, corporate persona typical of big utilities in favor of a tech-first, human-centric approach. Between their intuitive app, transparent bil...

Anne

Aneesa was extremely good at listening to my problem. She carefully checked all the information from

Aneesa was extremely good at listening to my problem. She carefully checked all the information from her end and after confirming with me that we both understood the issue, immediately sorted everythi...

Harriet Lloyd

I am with Octopus already for my electric. When we were due to purchase an electric car i had no ide

I am with Octopus already for my electric. When we were due to purchase an electric car i had no idea about the charger options. I went on to there website and there were lots of options to choose fro...

James

I been with Octopus Energy for a number of years and found them to be excellent in the way they comm

I been with Octopus Energy for a number of years and found them to be excellent in the way they communicate with myself. I am in the process of moving house and been in contact with Sindiswa from Octo...

Phil Davis

Just had my smart gas meter replaced by an excellent Ambassador for Octopus Energy, Ryan. He called

Just had my smart gas meter replaced by an excellent Ambassador for Octopus Energy, Ryan. He called to advise of arrival time, parked properly in an Octopus sign written van, introduced himself, expla...

Asif Ali Dar

Outstanding service from Octopus Energy. Molly was exceptional—professional, responsive, and genuine

Outstanding service from Octopus Energy. Molly was exceptional—professional, responsive, and genuinely supportive. She handled everything efficiently and made the whole experience smooth and stress-fr...

LT6

Good service & good value for money

I have been a customer of Budget Thuis for 4+ years and I get my electricity, gas, mobile phones, land line 7 internet from them. They provide smooth and simple online service at a reasonable cost.

Miles

The electricity is sustainable

Bella Wilson

Solved. Unrightfully claiming early termination fee when no termination was requested

Contacted customer service because they claimed unrightfully an early termination fee on a contract that started 2 days ago. First customer service agent did not help and just dropped the chat. Second...

Marta Cook

My issue was addressed in no time.

My issue was addressed in no time.

Brilliana Ross

easy to use

easy to use, and have auto translate

ikersg

Nermien was very helpfull

Nermien was very helpfull, my issue was resolved in on time.

Gerald Needs

I needed a photo image of my gas meter reading uploaded to our business online Enfiniti portal accou

I needed a photo image of my gas meter reading uploaded to our business online Enfiniti portal account as I was unable to upload it myself - the agent I spoke to on the phone, Willy Coutinho, was able...

Dan Goodall

What a useless company! Staff are very polite but do not listen to their customers or act on their

What a useless company! Staff are very polite but do not listen to their customers or act on their requests. They insist that queries are directed through their portal. You then receive a response a...

Moshe Laufer

My experience with Pozitive Energy keeps getting worse. After a long dispute, they finally admitted

My experience with Pozitive Energy keeps getting worse. After a long dispute, they finally admitted that their billing was incorrect and reduced my usage from 7,460.9 kWh to 5,066 kWh, issuing a cred...

Fransel Sera

Great experience on the phone today, Sailesh was really professional and sorted my query very quickl

Great experience on the phone today, Sailesh was really professional and sorted my query very quickly on the phone today. Great company to have as my business supplier and would highly recommend.

The Box Grill

Shailesh was very helpful with my first encounter dealing with positive energy. He went above and be

Shailesh was very helpful with my first encounter dealing with positive energy. He went above and beyond to sort out my query I hope this continues with positive energy customer service. Saif

Nilesh Amlani

I had a great pleasure speaking to Mr Willy Coutinho, who was I must say very proffesional and extre

I had a great pleasure speaking to Mr Willy Coutinho, who was I must say very proffesional and extremly kind assisting person. He managed to deal with my issue's and made my life much easier. He aslo...

Virophage

Honest

They try to give customers a break

Brooks Brown

The representative Angela Lew we dealt…

The representative Angela Lew we dealt with was very informative and helpful.

DG12

Communication

MC

Regret

Started off excellent and now a disaster of loss and paying too much.

Tucker Powell

Great to work with

Great to work with. Katie patiently explained everything to me and worked to give us the best utility price possible for our company.

Philip

Antoinette Herrin was very professional…

Antoinette Herrin was very professional and helpful, and she was very persistent. However, her persistence was due to my failing to return her calls, so it worked out great for both of us. Would highl...

Charlotte Powell

Disappointed with the service and billing issues

I share the sentiment of other customers who switched to save on costs. The service has been unsatisfactory; I've had to constantly monitor our bills to make sure we aren't overcharged. There's been n...

Avff38

Very happy with what Jewel Energy offered

So far so good, very smooth process. Offered me A fixed contract for my Gas & Electricity with some great rates and excellent customer service.

Skysaros_Rayze20

Highly recommend

Highly recommendBefore going with Jewel i was a bit confused as to what it is they actually do. I have 5 meters at my property and I used to get bills for each meter at different times of the month. M...

Nuzeri93

Excellent Service!

Every Interaction so far I’ve had has been friendly, professional, and helpful. I have even seen significant savings on my monthly bills for my Energy accounts with Jewel. So far an excellent service...

Callum Powell

Excellent service and reduced my…

Excellent service and reduced my current rates by 8% untill the end of our current deal so very pleased!!

Demetria Wright

Pleasantly surprised!

I have to say I was a little dubious when I decided to use Jewel, as my experience with anything to do with energy consultants previously has not been Good. I can not recommend the guys at Jewel enoug...

Dennis Zwaferink

Almost waiting for a month to get reaction on my email requests. Also when calling the customer serv

Almost waiting for a month to get reaction on my email requests. Also when calling the customer service they mention they will internally pick it up, but no follow up at all. Probably the poor guy on...

Herbert Bell

Gulf Gas & Power has been a stabile and trustworthy energy provider.

Gulf Gas & Power has been transparent, stabile, and reliable in providing us with our gas and electricity and clear invoices and yearly reports. We have been completely satisfied with their service!

Domenic Foster

Never get involved with them

Never get involved with them, the worst company that can exsist!!!!!

Jeannie Walker

Awful service. I m waiting already two months for refund

I m waiting already for two months for my refund, cause I paid too much monthly. I sent several emails, everytime they say there will be paid soon. By telephone they don't even answer. You can't get a...

Gavin Harris

POSSIBLY A SCAM! DON'T GO FOR THAT

They called me a time ago offering electricity and gas to my company that is located in my home. I heard that this was not allowed once but they said it was completely ok. Signed the contract, and sud...

Reynold Cooper

scam

Got contacted by their sales agent, and somehow I mistakenly assumed it was my current gas and electricity provider. A lot of things seemed off during that call, but somehow I managed to sign contract...

Teddy Johnston

worst company ever had our meters changed july 2025 as old ones would work with ihd day they were

worst company ever had our meters changed july 2025 as old ones would work with ihd day they were fitted the installer walked away without the ihd not working ( need the ihd due to not being able t...

Nigel Fretwell

I’m leaving a daily negative review of this lot UNTIL they call off a debt collector they admitted w

I’m leaving a daily negative review of this lot UNTIL they call off a debt collector they admitted wrongly setting on me, (for an account I held with them 4 years ago !!!) and that’s only part of thei...

R F

My customer service rep Lerato Myeza was very friendly and helpful, kept me well informed throughout

My customer service rep Lerato Myeza was very friendly and helpful, kept me well informed throughout the process and set up the new account for me. One of the most pleasant call center interactions I...

Nigel Lingley

Having taken over my Cousin’s Account as an Attorney of a LPA dealing with his OVO Energy Account wa

Having taken over my Cousin’s Account as an Attorney of a LPA dealing with his OVO Energy Account was one of the responsibilities. From start to finish your Representative Jodi could not have been mor...

David Molina Miró

Took 7 attempts for OVO to send someone. However after few phonecalls, someone fix it for me and man

Took 7 attempts for OVO to send someone. However after few phonecalls, someone fix it for me and managed to send a technician. The guy who came to check the boiler did a great job! Polite, knowledgea...

Ms Thi tuyet Nguyen

Is awful cheating money electric, anyone reads my reviews please don’t go this company I top up 1 w

Is awful cheating money electric, anyone reads my reviews please don’t go this company I top up 1 week £100 but small not used much electricity all robbers My husband call talk rubbish 9a Bedwin st...

Bernie Mckeown

Despite numerous requests for a refund that is due to me since 19 09 2025 they still have not refund

Despite numerous requests for a refund that is due to me since 19 09 2025 they still have not refunded me. I've been kept waiting on the phone on average 1hour and even though they've agree that this...

lisa reilly

I’ve had a very frustrating experience with Flogas. I was left waiting over three months for a payme

I’ve had a very frustrating experience with Flogas. I was left waiting over three months for a payment issue to be followed up on, with no meaningful progress or resolution during that time. Their we...

Margaret Wall (Addie)

I spent 50 mins on a call this morning, as my bill wasn't issues on the 19th as usual. I am a vulner

I spent 50 mins on a call this morning, as my bill wasn't issues on the 19th as usual. I am a vulnerable customer and was being fobbed off and told that if I cancel my DD in case of overcharging l, th...

Patrick Whelan

Have been a customer for well over 5 years and the customer service is shocking. For some reason th

Have been a customer for well over 5 years and the customer service is shocking. For some reason the payment plan was taken off my account after I renewed. A complaint has been open 2 months without...

Richie Brady

I recently joined as a Dual Customer. I received details as to my Electricity account quite quickly,

I recently joined as a Dual Customer. I received details as to my Electricity account quite quickly, but nothing so far regarding my Gas account. I've been mailing and ringing but no response. I've be...

Kevin Mcguire

I CANCELLED DURING MY COOLING OFF PERIOD, Flogas kept my supply with them for 3 weeks telling me it

I CANCELLED DURING MY COOLING OFF PERIOD, Flogas kept my supply with them for 3 weeks telling me it had been requested to be cancelled on the 24.02.26 i got a email confirming cancellation 11.02.26 ab...

AH

Efficient and Cost-Effective Heating Oil Solution

The service allows customers to buy affordable heating oil directly from suppliers. Customers can easily place their orders, and the platform helps locate the best prices from a selection of reliable...

Eva F.

Recommended

Running out of oil and having not received my oil order despite constant promises, in despair ~I turned to WOPEC with whom I have been a member for many years. Within a very short time WOPEC found me...

Candy

I cannot recommend WOPEC highly enough

I cannot recommend WOPEC highly enough. My mother has been using their service for many years now to get discount on her heating oil. There is power in numbers and the more members WOPEC has, the bett...

Natalie

Very happy with WOPEC

Very happy with WOPECConsistently get a cheaper oil price than if ordering direct with supplier and WOPEC always happy to help with queries. And if you recommend others you get a £20 bonus!! I have do...

MB

Testimonial for WOPEC

We have been members of WOPEC for about 7 years and the group has consistently and significantly undercut distributors' oil prices so, with the volume we use (at least 5,000l per annum - we run a boil...

yarning1479

Great Service

First rate service with reliable deliveries and competitive prices. The Wopec platform is well devised and easy to use.

Norman Lewis

Extremely frustrating experience with this energy provider.

This energy provider has been incredibly disappointing, showing ignorance and a confrontational attitude. They consistently fail to deliver the contracted services. The only solution seems to be escal...

Troy Ross

So many charging mistakes

So many charging mistakes. Sent multiple incorrect and un authorised direct debits just before Christmas. Don't reply to emails, don't answer the phone. Questionable charges. Very dodgy company.

Karli Kelly

Honestly the worst company

Honestly the worst company I’ve ever dealt with. Is the meter number the same as that provided on the the bill - no, cause that’s not the case for any customer. No confidence at all or trust. Totally...

MP

I would give no stars if I could

I would give no stars if I could. Where to start with ELE? The heating system that seems to churn out volcanic temperatures all year round and that residents have to pay for. The fact that you can hav...

Noah Peterson

insanely expensive

Randolph Patterson

Totally Unfair

Surely there is laws being broke by these gangsters who are totally ripping us off in the East Village. Where is the competition!!!! We have no voice. Maybe group action is the way forward?

Betsy

Delivery was fine but the ordering process and lack of communication after placing my order was not.

Delivery was fine but the ordering process and lack of communication after placing my order was not. Delivery date passed with no word from them. Once they had been co reacted I was reassured I would...

Gary Nicholls

Ordered online on 2 week delivery, no updates. Missed the delivery, website is down, phone lines jam

Ordered online on 2 week delivery, no updates. Missed the delivery, website is down, phone lines jammed. Selected the call back option, they called back said nothing and hung up and didn't try again....

Canada Goose

I ordered oil, a good price, it was delivered, the driver shut the gate. Should be 5 stars but loses

I ordered oil, a good price, it was delivered, the driver shut the gate. Should be 5 stars but loses 2 as it was not delivered on the date and I had to go to my account to find it was delayed, althoug...

B Mase

Purchased oil back In August via boiler juice who in turn used H W Humphreys & Son and unfortunately

Purchased oil back In August via boiler juice who in turn used H W Humphreys & Son and unfortunately on the day of delivery a spill occured. The spill mean we lost around 200L of oil into our gard...

Mark Peters

Ordered oil. On website order showing as processing (or words to that effect) until the promised del

Ordered oil. On website order showing as processing (or words to that effect) until the promised delivery date. Had to chase with email to get a delivery date at all, which was then a number of days l...

norton dhliwayo

Placing an order went well. The nightmare started when a delivery date was scheduled. It was a serie

Placing an order went well. The nightmare started when a delivery date was scheduled. It was a series of lies for failure to deliver. Delivery changed from 12th, 16th and was finally delivered on Febr...

glynne

One of their salespeople came to my property while I was at work, and lied to my partner to secure a

One of their salespeople came to my property while I was at work, and lied to my partner to secure a sale. They told her they knew what rate we were on, and the rate they gave was nowhere near correct...

Regina

Excellent transition experience

Our transition to a new provider was extremely positive. The representative was very professional and easy to communicate with over the phone, clearly explaining each step of the process and what was...

WOAH Dude

Laura was very helpful & was quick to…

Laura was very helpful & was quick to sort my issue out. The whole process was managed in a professional & timely manner.

Diarmaid Lindsay

Smooth and painless

Laura was lovely to speak with and very pleasant, helped me set up my billing and ran me through the different payment methods, if only all customer services were this good.

Danielle

Quick follow up call from filling in…

Quick follow up call from filling in enquiry online josh very helpful full of knowledge and not pushy

Eve

Josh the customer advisor was great

Josh the customer advisor was great. He phoned back when he said he would. He knew what he was talking about as he was so well I informed . He answered all my questions with knowledge and skill.And if...

Claire B.

Simple and straightforward

Simple and straightforward. Took less than 10 min to switch

Anil C

Best savings tool

I was able so save so much for my utility bill, all thanks to this site!!

nadiv hirani

Easy to work with and brought my bill…

Easy to work with and brought my bill down!!

Bailey

Easy to use and helpful tools

Helped me easily choose a new electric plan that costs less than what I was paying before

Asad Bachoo-Ali

Super fast and easy to find a provider…

Super fast and easy to find a provider that works with our usage and budget

Drew T

I am happy

I am happy, couldn’t be more satisfied