Jaylon Johnson

When looking for a quote online it…

When looking for a quote online it would only provide me with one fuel vs dual. Hannah, twitter helper, looked into it and rectified the issue within minutes, thank you.

Zachary Turner

Quick Response to query on Facebook Messenger

Very quick response and resolved issue with missing home address on their database. Much quicker than waiting on the phone.

BT30

Really helpful twitter agent

Attaik was really helpful with setting up a new account for my non computer literate parent. I've been trying for a week unsuccessfully but he sorted out the problem in no time with a few twitter mes...

Patsy Harris

Helpful and Quick to reply

Messaged a couple of times via Facebook messenger as could only see one fuel on my account. Dealt with Hannah the first time who confirmed my switch was going ahead and then Jayne the second to reconf...

Cwichelm Baker

Most helpful person I have ever had from an energy company

I couldn’t get an account set up online because i have an economy 7 meter and it wasn’t accepting my readings. I messaged the facebook page and Naeem replied within 5 minutes and answered all the ques...

Jordan

Great customer service via Facebook Messenger, thank you Jayne!

This is a review of the great customer service via Facebook Messenger, thank you Jayne!For some reason I could not sign up via web. I messaged their Facebook Messenger page at 10PM and received a resp...

paul makin

My rating of Amber is four stars on the basis of ease of set up and the cordial nature of discussion

My rating of Amber is four stars on the basis of ease of set up and the cordial nature of discussions with their personnel. Because of the newness of my joining, I am still assessing the value of my m...

Sonal Bhimani

I am very unhappy with Amber’s service. After signing up, my solar system has still not been connect

I am very unhappy with Amber’s service. After signing up, my solar system has still not been connected in their system. I have called them 2–3 times and raised a complaint. Each time, I was told it wo...

Bruce Stronge

Been with Amber over a year now and am impressed with the intelligence of the Smarshift product, hen

Been with Amber over a year now and am impressed with the intelligence of the Smarshift product, hence my savings whilst moving to greener energy usage. Also have had issues after swapping inverters r...

L Shiesty

If you have solar and a batteries installed in your property then Amber is the best for you. Since I

If you have solar and a batteries installed in your property then Amber is the best for you. Since I habe been with Amber I have had the lowest electricity bills ever. No one else can compare. They a...

A B

Easy and quick online connection to Amber with minimal hassle. Comprehensive app with learning curve

Easy and quick online connection to Amber with minimal hassle. Comprehensive app with learning curve to fully appreciate all features. Still waiting to see how much money I save over a period of time...

Jeff Hughes

I have had a smart meter on my solar for 6yrs and routinely exported. Recently upgraded to a home ba

I have had a smart meter on my solar for 6yrs and routinely exported. Recently upgraded to a home battery and I am able to export now at different times. Joined amber. Amber say I don't have a smart m...

Rachel Leavesley

Jamie Lee was incredibly patient and helpful as I had set up issues with SmartestEnergy's online por

Jamie Lee was incredibly patient and helpful as I had set up issues with SmartestEnergy's online portal sign-up. It is worth noting that this is not the first time that I have had issues with the Sma...

Gavin

Appalling and faceless Business. Had a business Energy account for 2 years, last invoice end on cont

Appalling and faceless Business. Had a business Energy account for 2 years, last invoice end on contract they whacked on a £680.00 charge for 'Outage Charge' for the last month, never applied on invoi...

Amy Beckensall

I have worked with Laurence Coffey for a couple of years now and he is always efficient in both his

I have worked with Laurence Coffey for a couple of years now and he is always efficient in both his response time, detailing and claim handling.

Hudson LOW

Poor service, incorrect billing, no accountability I signed a contract renewal with Smartest Energy

Poor service, incorrect billing, no accountability I signed a contract renewal with Smartest Energy in October 2025, which was supposed to take effect from January 2026. However, the agreed tariff w...

K Brown

Having an horrendous time left a property in January gave all details including photograph meter r

Having an horrendous time left a property in January gave all details including photograph meter reading date stamped which the acknowledge leaving me in credit on my account (which I have not recei...

Robbie Ewing

I couldn’t receive the account name information needed to set up my Smartweb account. I had to call

I couldn’t receive the account name information needed to set up my Smartweb account. I had to call and manually get it, which took ages. The person I spoke to explained there was an issue with sendi...

Aida

I switched from Dojo to Clear Business Company believing their service would be superior. I was cata

I switched from Dojo to Clear Business Company believing their service would be superior. I was catastrophically wrong. 1. Payment delays: Dojo deposits money the next day, no matter weekends or bank...

Denise Harris

I am extremely disappointed with the service provided by Clear Business during what has already been

I am extremely disappointed with the service provided by Clear Business during what has already been a very difficult time for my family. A close family member passed away, and I have been responsibl...

Yasmin Mercato

Horrendous company got coaxed into contract which was £10 cheaper than what I'm being charged each m

Horrendous company got coaxed into contract which was £10 cheaper than what I'm being charged each month. The seller waa very clever had hiding extra costs and just interested in a signature cold sell...

johnstones peachey

David Hanrahan was super helpful on the call today. talked me through the next steps, helped me with

David Hanrahan was super helpful on the call today. talked me through the next steps, helped me with a few issues and was really pleasant to talk to! I felt he went above and beyond to give me the bes...

Lou Honeywell-watkins

Dylan was very helpful. He listened well to my request and sorted out a new contract for me. I reco

Dylan was very helpful. He listened well to my request and sorted out a new contract for me. I recommend Dylan and with be asking for him personally in the future.

Peter Wrobel

Rachel Hollywood - What a breath of fresh air! Efficient, Polite, Professional and carrying. If only

Rachel Hollywood - What a breath of fresh air! Efficient, Polite, Professional and carrying. If only every business conversation was so pleasant. 10* Stars for Rachel!

Lisa Twamley

Thank you to all the Bord Gais team who worked in our house the last 2 days . From Naoise and his c

Thank you to all the Bord Gais team who worked in our house the last 2 days . From Naoise and his colleague who did the initial survey on my boiler and talked us through the work that needed to be do...

Bridget cadogan

Everytime there is a little wind. The electricity goes out. This time it went out all night!!! Wha

Everytime there is a little wind. The electricity goes out. This time it went out all night!!! What century are we in?? Get it together!!!

Dervilla Barry

Bord Gáis Energy has disconnected my home without following the legal minimum of 4 contact attempts

Bord Gáis Energy has disconnected my home without following the legal minimum of 4 contact attempts to notify the customer required by the CRU. Only after the abrupt disconnection, I had to search to...

Janet Alisa “Lisa” Rochford

Bill issue

Bart was very nice and understanding and quickly solved my issue.

Ellarose Power

I spoke to the lovely Maressa on…

I spoke to the lovely Maressa on Friday. She couldn’t have been any more helpful with my query and tried everything she could to help and found me a solution to my problem. She deserves a raise! Great...

Ronald

Solar Panels: a worthwhile addition!

All processes went smoothly and the system is working well.

Alexsandra leaser

If I could, I would give negative review! I have been a customer of them for more than 10 years, the

If I could, I would give negative review! I have been a customer of them for more than 10 years, they cancelled my plan, and offers me more expensive one with less discount. I talked to them, they ref...

Suzanne Ross

Generally Straightforward

The process was quite simple, though I have some concerns about ambiguous clauses in the terms and conditions.

janet

Easy to understand the instructions.

Bella H.

easy to change plan

Conor Turner

I had already changed to Flexi Plan but…

I had already changed to Flexi Plan but somehow that is not showing up on my account

ERIC D

If I didn't change plans you would…

If I didn't change plans you would decide which plan was for me. It was the most expensive plan of the group of plans. NOT customer focus at all.

Cameron Stewart

Terribly run company. They email me out of the blue four years after I was unfortunate enough to be

Terribly run company. They email me out of the blue four years after I was unfortunate enough to be forced to use them as an energy supplier asking for money. They had not sent any communication prior...

Eric

Energy invoicing

The invoicing company has won a bid from a building management company and act as an intermediate for money collection. The need for this intermediate company was claimed as justified since some resid...

Julianne J.

Shocking company seems to be fleecing…

Shocking company seems to be fleecing our entire development every month. The actual energy charge is 30% of the actual bill. Correction charges cost more than the energy itself and the factor they us...

Lila Patterson

Scam company - slam any property management company using them

This company should not be trusted nor should the property management companies such as First Port giving them the work. The company structure as you'll see from further (and only) 1* reviews below is...

Rudolph Cooper

Suspect company

Infrequently sends customers a bill, half of which accounts for a 'bill management fee'. Getting in touch with them is overly difficult (they don't even seem to have a registered office anymore) and e...

EW

Lackadaisical

I would agree with my fellow commenters, that this company is quite awful. There is a surcharge simply for managing to send paper invoices, and they were not sent out regularly. I speak from experienc...

gareth pritchard

I cannot recommend The Energy Company highly enough. I first contacted them during an extremely stre

I cannot recommend The Energy Company highly enough. I first contacted them during an extremely stressful time while dealing with British Gas and was completely at my wits’ end. Finding Colin was an a...

Carmelite Sisters

Best results

A dedicated and competent team of friendly advisers, committed to obtaining the best results for thier clients.

JILL LEWIS

The Energy Company experience.

We have dealt with The Energy Company for nearly 20 years and seen them grow but still provide the high level of service.We have experienced a number of problems whilst developing with Scottish Power...

Carys Williams

Excellent service.

Having been advised by EGIN to seek the service of an energy broker to get a better rate for the gas & electric supply to our chapel, we were recommended The Energy Company by one of our chapel member...

Natalie

Excellent customer service by Lucy

Excellent customer service by Lucy. Extremely helpful and went above and beyond

customer

Professional service…

Colin has always been very professional in dealing with all our energy contracts and provided an excellent service. I can throughly recommend him and his company.

Fran Grattan

Molly was very helpful with my WiFi problem and very polite and is helping to resolve the problem an

Molly was very helpful with my WiFi problem and very polite and is helping to resolve the problem and is getting someone to call out to help fix it...very good customer service from molly

Nizamire

​I had a great experience speaking with Abhishek today regarding my Prepay Power account. He was inc

​I had a great experience speaking with Abhishek today regarding my Prepay Power account. He was incredibly professional, patient, and helped resolve all my queries quickly and efficiently. It’s rare...

Paddy Fitzpatrick

What made experience 'so great': My power went off yesterday at 4pm. The electric company were unabl

What made experience 'so great': My power went off yesterday at 4pm. The electric company were unable to turn the power on; they advised me not to call Prepay Power, telling me that PPP could not help...

Vincent Clowry

I would like to thank Arniv very much for his support and hearing me speak and most of all his empat

I would like to thank Arniv very much for his support and hearing me speak and most of all his empathy. What a great people person prepay power are so lucky to have a employee like that. God bless bro...

Paul Gaffney

Spoke with Nivya today re technical difficulties with using the App. Call was answered straight away

Spoke with Nivya today re technical difficulties with using the App. Call was answered straight away - no longs queues of calls. Nivya was polite anf very helful and issue was rectified immediately. G...

Rachel Ward

I would like to thank your colleague"stephen" from the "loyalty" department for all his help over my

I would like to thank your colleague"stephen" from the "loyalty" department for all his help over my last 2 calls in regards to helping me out on my rates I had been charged that I was unaware I was o...

McKenna

Extremely dissatisfied with the support experience.

I am extremely dissatisfied with the support experience. I ordered a cashmere sweater and was unhappy with the fit, wanting to return it. The product itself was fine. However, they asked for a picture...

Lawton H.

Lack of communication and support...

The company fails to respond to phone calls, messages, or emails. Staff are often unavailable. Claiming expenses is filled with obstacles to deter submissions. There seems to be little interest in per...

Adam C.

A frustrating experience with the agency...

The agency is a terrible place to work. They employ many people beyond 12 weeks on the same contract without proper conditions, violating regulations. They attempt to force new contracts on workers to...

Benjamin Bell

Frustrated with the company's practices...

I received a pay rise, which was immediately negated by a holiday pay deduction. I will never work for this company again.

Nicole

Unimpressed by the interview experience...

I had an interview a few years back at a location where the interviewer spent 20 minutes staring at the table. He didn’t look up or make eye contact. Instead, he made it clear that this was not the ri...

Tobi_3

Extremely disappointed with the support...

I am extremely disappointed with the support team. I ordered a cashmere sweater and was unhappy with the fit, wanting to return it. There was nothing wrong with the item. They asked for a picture of t...

Guest

I didnt like the service i received after i ordered a fridge freezer i payed to take the old one awa

I didnt like the service i received after i ordered a fridge freezer i payed to take the old one away to be recycled as it was for a disabled person who had no way of unpacking or disposing of the old...

Carissa Powell

Thank You Argos - Great Service!!

Having ordered a laptop from Currys PC World which didn't arrive, I needed to order another one for my daughter for homeschooling. So I ordered a laptop from Argos online - even though lots were out...

LC

Do not buy from Argos

Purchased Reebok GSB Electronic Aerobic Bike on 21 March. Delivered on 1 April. After using it only 17 times the buttons on the control panel stopped working. I now have a £500 aerobic bike that I can...

Woody Adams

BAD CUSTOMER EXPERIENCE

BAD CUSTOMER EXPERIENCE BAD SERVICE BAD CHOICE OF MINE. Tv unit ordered, they gave me 5 days to be delivered..great ...NOT ! Came 5 weeks later . Contacted them numerous times .. basically they wasn’t...

HC

Bought a dishwasher of Argos order…

Bought a dishwasher of Argos order number 241281555 it broke down have called these guys constantly can never get through the texting service on the website is a waste of time even messaged them on FB...

Drew Wilson

Appalling customer service

Appalling customer service, appalling practice. They take your money within seconds, but take weeks to return your money when they screw up your order. Will not be spending 1 more penny at argos, spen...

Morgan Diggle

Absolutely disgusting company. Lost six standing orders totalling over £1000. Repeatedly telling the

Absolutely disgusting company. Lost six standing orders totalling over £1000. Repeatedly telling the customer they will be contacted but never do. What's more disgusting is the customer is a disabled...

P scott

Wouldn't waste your time signing up to these idiots,, can't get anything correct..my lasted bill sho

Wouldn't waste your time signing up to these idiots,, can't get anything correct..my lasted bill showing 25%vat. When did they take over hmrc ... Will be going to the ombudsman with bills. Also they w...

Steph Corless

My daughter is a student sharing a house with two others. The Landlord changed the tenancy agreement

My daughter is a student sharing a house with two others. The Landlord changed the tenancy agreement to exclude bills. The three set up an account with a broker to manage all utilities. The landlord i...

birol kemal

Worste service ever! Avoid at all costs! No one to talk to over the phone and sort simple issues. Ha

Worste service ever! Avoid at all costs! No one to talk to over the phone and sort simple issues. Have been on web chat to reactivate my account several times having to send utility bills and lease ov...

Marcus Hill

I'm in a contract with BGL, and I was offered a cheaper deal by Love Energy today, a deal with Bri

I'm in a contract with BGL, and I was offered a cheaper deal by Love Energy today, a deal with British gas lite and its cheaper. I've contacted them to ask why I'm on such a high tariff, and would...

Mrs Judi Graham

Signed up with this company for our village hall. Six months plus without a bill and fed up sending

Signed up with this company for our village hall. Six months plus without a bill and fed up sending pictures of meter as requested only to be told they are waiting for an end reading from our old comp...

Tiago Costa

The BS King

Prices go up with no warning.Change of address forgotten in system, being charged extra for their own mistake in the billing system, and an average of 20min wait on the phone.To fix their billing mist...

Sheila

Dishonest and devious

Fjordkraft weree my supplier at a huse i lived in. When I moved house I made a contract with a new supplier. Without my written or spoken consent and without telling them my new address or the meter n...

Lachlan Mackay

Worst electrical company ever

Worst electrical company ever. signed me up randomly to buy power from them and removed me from my old company. Then charged me a high price. Told me that I requested this. Would not accept my dispute...

Hanuman Chia

Great air conditioner

I always buy only technics from proved companies. I found this one because i knew that it's based somewhere in Scandinavia, however, the main I wanted to know whether they offer shipping to other coun...

Tarig Osman

Terrible service

Terrible service. i kept getting stipulated amount for 8 months and at the end i got an invoice for 14800at once. i was not warned about this and when i contacted them they offered to postpone the pay...

Pankaj Kumar

Disheartened Fjordkraft- 5 years of trust breaking

Disheartened with the support. Spent hours and hours on call and in chat waiting and when they come- it’s useless support. This months bill has broken my record in last five years of association with...

Norman Adams

Discrimination Encountered During Job Application

I attempted to apply for a position with a certain organization but faced discrimination based on my race. When I disclosed my mixed-race background, they informed me that I was ineligible. This organ...

DF

Ofgen part of british gas

Whilst british gas are constantly ripping people off, cancelling appointments, failing to answer phones, failing to do repairs, creating other faults, fail to give people the money government has prom...

CL

this regulator is absolutely worthless

this regulator is absolutely worthless, i cannot think of one good or constructive thing it has achieved since its creation i can only remeber how many times they have defended the energy firms even t...

Meushway

Corrupt

Absolute joke of an organisation. With energy companies posting record profits these faceless clowns still try and justify lifting the price caps. As corrupt as the Tory party and no doubt in bed with...

Gerard Coleman

Wholesale Gas Prices are lower than…

Wholesale Gas Prices are lower than they were this time last year! And yet Ofgem still allow the energy companies to make loads of money. They are clearly a organization that need replacing and the pr...

Gwendolyn Turner

Nothing connected yet 970Kw shown as used over 16 months

I have had a problem with British Gas over "ghost usage" of energy on the economy 7 side of my meter. I have no appliances wired into economy 7. After British Gas gave me the run around and showed no...

LuKevin

Frustrating Utility Contract Transfer Experience

I contacted the company to start my utility contract transfer. I was told I would receive the required documents the next day since “the person in charge” finishes at 2 p.m.—seemingly there’s only one...

Primrose Morgan

The operater was patient and gave good…

The operater was patient and gave good kngormation

Alexis Palmer

Verry nice

Verry nice Goog staf

Lauryn Powell

This experience was great because the kindness and competence of Operator

This experience was great because the operator was kindly and had a great competence to propouse the IREN Offerts.

luna0102040946

My interface (Elena) was very clear and helpful to satisfy my requests

Sofia C.

Good

Good good good

Thomasina Morris

The new rate I chose a few months is…

The new rate I chose a few months is actually saving me some cash. Very easy process, I would definitely recommend anyone to do this, easy and free savings.

Cole Cooper

Didn't trust this was legit but it is…

Didn't trust this was legit but it is and received it in 5 days

LP

Saved me a bunch of money

Saved me a bunch of money - thanks

Madeleine R.

Absolutely fantastic customer service

Absolutely fantastic customer service! Couldn’t recommend them enough! Saved me hundreds on my gas bill too...

Sophia Ellis

Stopped after email and then select rate.

Would not open up page after I put that I wanted it to go from lowest to highest rate?

Lily R.

Giveaway

I wone 125,000 in the giveaway and omg I wone 50,000 and winloot sweepstakes has all my numbers I have account number for you

Jana Patterson

Exceptional Customer Service Experience

The customer service I received was outstanding; all my questions were thoroughly answered and the representative was friendly. By the end of the call, I felt very assured about my issue and learned h...

Madison H.

Truly fast and efficient assistance

I experienced truly fast and efficient assistance today. I informed the representative about my hidden disability, which often makes the payment breakdown confusing for me. Immediately, she offered he...

Paris

Avoid at all costs.

This company is one of the most unprofessional companies I have dealt with, from The outset they broke GDPR by sending my details to all residents in the block via email. Set ridiculous pricing and st...

Emma

Lisa gregory was fantastic

Lisa gregory was fantastic, responses always prompt and clear and every query dealt with. would highly recommend Ginger Energy

Alfred Kelly

Request for Water & Electricity Usage Report

I recently requested my electricity and water usage from GingerEnergy. Within 2 working days, they sent me a few descriptions and graph regarding my water & electricity usage. I was incredibly happy w...

Josiah Walker

Ginger energy have taken over my…

Ginger energy have taken over my billing for tenants, and sorted a great supplier rate, extremely knowledgeable and friendly staff, wish I had been recommended to them years ago.

Cole Howard

Constantly steal high amounts of money…

Constantly steal high amounts of money from our account. Apartment shut down for 2 years due to Covid, yet they've been stealing up to EUR400 per month from us. Fighting with them now to get money b...

Mira

Avoid at all costs

Avoid at all costs. My father passed away and I have since been trying constantly to contact them to pay the oustanding bills. I call and get passed about as soon as I ask for an English speaking pers...

Cristian

Same cowboys (Endesa)

Same cowboys (Endesa) , different horse.Mismos vaqueros (Endesa), diferentes caballos.Been waiting for a refund for two years.Llevo dos años esperando un reembolso.

Infatigable

These people are ruining me

I have been waiting for a resolution for almost three years now. Not one bill is correct - they send me bills for my neighbour’s meter and refuse to change it — and they have drained my bank account....

Holbrook Kelly

Tried to cancel by email and telephone…

Tried to cancel by email and telephone but does not work since no english support. Got referred to the customer portal but impossible to reset password since no reset email is getting sent out.They ar...

Dorian Butler

Corruption at its finest

They have sent me another notice that they are going to cut off my electricity, yet they have been billing me for my neighbour’s bills for the last four years. I have made hundreds of complaints. I ev...