Kurt Hughes

Awesome company

I can't understand why does this company have so many negative reviews... My experience with this company was cool, because I required a good energy supplie and finally I got it due to this company, i...

Misty Smith

I HAVE JUST RECEIVED A BILL WITH A…

I HAVE JUST RECEIVED A BILL WITH A CHARGE FROM JUST ENERGY FOR OVER 1100.00 DOLLARS ! IVE TRIED CALL THE 833 NUMBER GIVEN TO ME BY DELMARVA POWER AND IVE BEEN HUNG UP ON 3 TIMES. HOW DO I HAVE A ALMOS...

Margo Barnes

Please someone save me from this…

Please someone save me from this company.My bills will make me go bankrupt soon.

Selma P.

Best rates in Houston!

BEST RATES IN ALL HOUSTON! If you’re looking for a cheaper rate definitely sign up at Sam’s Club for the free nights promotion, there is a lot of benefits for signing up in store! My last bill was at...

Gary

Saving me some money!!

I signed up with them at Sam’s Club, I was a little skeptical because I had been with reliant for almost 8 years, but recently my rate and bill went up with reliant so I was open to save money. The re...

Corbin Ross

HORRIBLE!!!!!

HORRIBLE!!!!!Do not conduct business with these individuals. I had cancelled my service due to the outlandish fees and they continued to bill me for three months, stating the account had to “run its c...

Celeste McNicholas

Battery shut down in the middle of the night 47 days ago. I made contact with Australian support on

Battery shut down in the middle of the night 47 days ago. I made contact with Australian support on day 2. After no help for 4 weeks they finally remotely diagnosed module failure and agreed to replac...

TheEloiseTv

This is the 2nd time I have had…

This is the 2nd time I have had problems with the Sonnen battery not working.1st time took 3 weeks to be repaired.2nd time, I contacted Sonnen twice last Tuesday 14/11 and had to leave messages for a...

Karlie Scott

Faulty inverter it’s meant to be a…

Faulty inverter it’s meant to be a premium product! So less than 10 months into operation, my premium product developed a glitch the inverter would drop and not provide power. Sonnen via the installer...

Frederic Harris

Sonnen repeatedly fails at critical moments

I've had my Sonnen backup system for two years and in that time I've had to power failures. The system failed to work on either occasion. My installer will be replacing the system again which will n...

Marissa Brooks

If I could give it a zero I would

If I could give it a zero I would. We had it installed 5 years ago and have had nothing but problems. They keep replacing parts only to have the replaced parts fail. Rinse and repeat. It has probably...

Corina P.

down 6 times in 18 months.

I paid a lot for the Sonnen battery. It's expensive. I've had it for maybe 18 months and it has gone down maybe 6 times. It's currently been down for a month, and Sonnen is in no hurry to fix it. They...

Juno

Poor service all they want is more…

Poor service all they want is more money a joke!!!!

Willy S.

Continues to waste my time

Continues to waste my time. Pathetic company that clearly doesn't care about their customers.

Humphrey Barnes

Customer service is poor

The customer service is poor. After waiting on hold for 20 minutes, I was sent to the incorrect department, then to the "right" department, and before I spoke with anyone, the call abruptly disconnect...

Chas Foster

Horrible Service

For a company that keeps jacking up their prices, they have the crappiest customer service and response time ever.Not that they care about their customers, only their profit margins. 🙄

Jonnie Howard

Waste of Time

Phone Robot voice is very annoying. Doesn't understand questions. When will they hire a knowledgeable person?

Valda

Worst customer support ever

Worst customer support ever. Not only are their rates incredibly high but no one seems to know what's going on. I have a credit for $371 that is being added to the amount owed, instead of subtractin...

J C

Saturday, 7 February 2026 Active Utilities Compensation from Active Utilities who illegally took my

Saturday, 7 February 2026 Active Utilities Compensation from Active Utilities who illegally took my money overcharged In cases where utility companies have illegally overcharged customers, compensati...

Frederick Baker

Fastest Broadband Internet Speeds

We moved into a new apartment complex and were able to get our Active Utilities NBN connected up and going on the same day. Even got a follow up call. Brilliant service!

Leon

Highly Recommend

I highly recommend Active Utilities. Our NBN was up and working so quickly, and they offered great support service to us through the whole process.

guithila61

Active utilities wrongly disconnected…

Active utilities wrongly disconnected the power in my apartment. At this moment, it has been 10hrs and after 7 phone calls, still no result. Its extremely unacceptable and inefficient! We're as occup...

Sophia

Worst customer service ever.

Jaime B.

Unfortunately had to use this company…

Unfortunately had to use this company for electricity as it was the only choice for the apartment I was renting. Bills were extremely high, sometimes up to $196 per month, even though I lived alone an...

Donald Wesberry

Finally a company that doesn’t treat…

Finally a company that doesn’t treat their customers like they’re stupid. I was treated like my patronage mattered and the energy, that my Solar Panels produce, is worth every penny.

Jane Ohanta

Naim was amazing!

Naim was amazing, he was kind and patient and worked with me in order to get the best affordable plan for what I was looking for.

Sebastian Hernandez

Ambit Energy Customer

Marcos the man! He made it fast ,and simple to switch my electricity over to Ambit energy solar buy back plan. Excited to see the savings thanks to Marco

Raymond

Friendly and professional, answered all my questions.

Patrick Jeffery

Wonderful work people

It was great

William Simpson

Easy

Clear and prompt explanation that has saved us money

Karen Idzi

I made a complaint about bad and disrespectful service and instead of making a new appointment fast,

I made a complaint about bad and disrespectful service and instead of making a new appointment fast, they scheduled a new appointment with technician for the end of the week, after hours (16 - 18:30)...

Simon Gross

Resonto interlocutore telefonico: CHIARA

Interlocutrice professionale e informata, sempre pronta con le risposte alle mie domande.

DP8

professionale e disponibile

Valentina Rinaldi

Un applauso all'operatrice

Mi riferisco alla operatrice che mi ha risposto oggi sig Monica di Ivrea, garbata, competente, deliziosa.

Luca Testa

Sessione telefonica con Virginia

Sessione telefonica con Virginia: risultato immediato. Virginia è gentile, disponibile e competente. Ottima collaboratrice.Ester Lotto

JusteDrole20

Obscure bill that hides the real gas price

I was client of this company for three years. Last year, they changed something in my contract and started to charge me way over 1.2 euros per smc of gas. This year's bill in winter the gas more than...

PS

Third time using Kinex

Third time using Kinex, this time to add broadband and VOIP, they make it very easy to change, prices are very competitive, staff are very knowlegable, helpful and friendly. And compared to other pote...

Patrice Parker

Do not sign up to this company!!Worst company I have ever dealt with in…

Worst company I have ever dealt with in 40 years of being in business.The staff tell lies to get you to sign up with them, then you cannot get out of your contract when you try to give notice to leave...

Shania

Contact from Mark Jones re changing…

Contact from Mark Jones re changing phone contract. Very helpful and easy to deal with - all sorted!

LW

Dishonesty of Termination fee's

The company try to keep their client's by charging an extortionate termination fee, I called for a termination fee charge but when I actually got the offical charge through from Kinnex it had increas...

ET

UPDATED - Appalling service & bullies

I just thought I would give an update to these guys, guess what …. Nothing has happened!!! They continue to ask for money …. no communications just more bills …. the only way to deal with these guys i...

Joelle Parker

Very helpful gentleman and was not…

Very helpful gentleman and was not forceful in anyway

Shayne B.

AVOID THIS COMPANY, Terrible Experience

THIS COMPANY IS FAR FROM RELIABLE. Their customer service is hidden behind a chat interface, making it difficult to reach out. They mishandled my billing, failing to send invoices or direct debit for...

Robin Horder

Great company that delivers clear

Great company that delivers clear, fair tariffs and puts customers first.

Steph Rae

Mortified!!!

Went from another provider . Logged the usage after 2 days and it was nearly double. Couldnt wait to cancel.

Angeesha Sanjaya

Great customer service

Great customer service. Swift response and service.

Ash Hazel

My broadband was out for 2days

My broadband was out for 2days. I went on a live chat with a worker named *Anisa* she stayed on the phone with me for almost 2hours to resolve the issue with our broadband connection she was so patien...

Morne Van

Easy set up on pc or phone.

Sidney Smith

Disappointed by Lack of Communication and Service

Once again, I am let down by the service. There was no call to inform me of the delivery. Due to my disability, the driver left the gas bottle at the entrance of my property, claiming that the support...

Mary Patterson

If I could give 0 stars I would.

If I could give 0 stars I would.The worst customer service I’ve received from a service provider - ever.Finally gave up today and changed providers after being with them for a month. Would not recomme...

Charlie L.

Very disappointing service

So disappointing service especially during winter when gas is needed the most. I run out gas in first cylinder about 3 weeks ago. Struggled to place an order last week as I have to hold on for about a...

NC40

Absolutely disappointing dont use

Absolutely disappointing have been with elgas as they took over ongas nothing but drama. Ordered a gas bottle got a automated message saying they will deliver on Sunday (never showed up) try to call t...

Terence Wilson

Elgas negligent & inhumane

I am writing to make a formal complaint regarding the unacceptable service I have received since placing an order for two gas bottles on 17 July.I was told my delivery would arrive on Tuesday, but ins...

Patrice Fisher

Disgraceful service

Our experience with Elgas has been nothing short of frustrating. Every time I’ve called, the customer service has been appalling – the staff are consistently rude and unhelpful. On one occasion, a del...

Sean O'Sullivan

Absolute cow boys, High pressure selling techniques, we’re currently seeking legal advice off our le

Absolute cow boys, High pressure selling techniques, we’re currently seeking legal advice off our legal team on where to go with this next, lying, misleading staff who’ve pressurised a pregnant woman...

Vivienne Hall

very polite and sincere caller who respected my lack of time to talk but got the information he need

very polite and sincere caller who respected my lack of time to talk but got the information he needed and answered my question about communication. However the line was not very clear (which was obv...

Mini AB

Firstly, I am being charged significantly higher amounts, and when I requested a reasonable instalme

Firstly, I am being charged significantly higher amounts, and when I requested a reasonable instalment plan to manage the payments, I was met with threats of electricity disconnection rather than supp...

A Barnwell

I despise having to contact Ruby Customer Services usually. It’s a tedious process and the agents ar

I despise having to contact Ruby Customer Services usually. It’s a tedious process and the agents are usually rude and unhelpful, however Fatima today was outstanding - went above and beyond and resol...

Rita Morris

Appreciative of quick and effective setup help

I'm truly thankful for the rapid and efficient setup assistance I received. I highly recommend this representative for account setup help.

Peter

My concern was handled by Ntombekhaya…

My concern was handled by Ntombekhaya Skaarmek who was both polite and prepared to listen.

Jayce Coleman

Avoid as failed repeatedly to deliver.

No good quoting cheap prices when they then fail to deliver TWICE! Further frustration due to very poor communications only available by email or via their website and no telephone number to contact....

Tom Coleman

Awful company

Awful company, I wish I had read the reviews before placing an order which has not arrived yet, no communications at all, no answer to email and the phone number I tried has left me on hold for an hou...

tehdrex90

Never again

Never againOrdered oil, it arrived 4 days after the agreed timescales, at which point I had ran out of oil. I have been lied to continuously by the customer service team, about the date of delivery.T...

Zorrglub61

DO NOT USE DIRECT OIL!

DO NOT USE DIRECT OIL!This is the second time we’ve used Direct Oil and the second time they haven’t delivered. I managed to find a phone number but was on hold for over an hour and a half before they...

Miles

Do not order from here

Do not order from here, I have waited for 3 weeks and have been told that the driver called and couldn’t find us, no missed calls so that definitely didn’t happen and we are so easy to find. No way t...

Micah Wright

If i could give a minus score i…

If i could give a minus score i would.Do not touch or trust this company to deliver when they say they will. They dont even contact you to tell you. Dont expect to be able to contact them via phone af...

Hunter

Unpleasant Experience with the Service

I recently moved into a property with the company, and they are now stating that I am out of contract. When I inquired about pricing, it was unreasonably high compared to the market. After switching,...

Gabija

Big Shout Out To Charlotte

Charlotte at Crown Gas COT department is just brilliant, nothing is ever a pain. So efficient and quick with her responses, also very informative. It is always a pleasure to work with her!1

Ben

Fantastic and helpful

I dealt with a very helpful executive called Natasha, she accommodated every request I made, gave comparisons for multiple years and what would suit my current situations. She went above and beyond to...

Lorraine Chatterton

I have dealt with Crown for several…

Shanice was extremely helpful over the phone. She was polite, professional, and resolved my query quickly while making the process clear and stress-free. Excellent customer service, an asset to your c...

Aberlour Child Care Trust

Great Customer Service

Mohammed Sajid was extremely helpful over the phone. He was courteous, very patient and professional. He resolved my issue, helped set up my portal and explained everything very clearly to me. I no...

William Sanderson

Mohamed was very helpful sorting out…

Mohamed was very helpful sorting out the missed payment.howevr on contacting the bank as to why the DD had not been paid after 3 submissions they had had no request for payment it would seem we have r...

Adam Quigley

Worst service possible

Worst service possible, constantly breaking down and how do they respond.... They raise the price. This is an unfair monopoly and Cranbrook should be ashamed.

Eugene

Always a scam with their Tariffs

Always a scam with their Tariffs. In my area, whenever you move in they put you in Tariff 3 on default settings which is ridiculously expensive. Make sure you double check your usage and go for the be...

Karen stark

Customer service is diabolical

Customer service is diabolical. My heating unit hasn't been serviced for 2 years

Rafael Murilo Silveira

This company is a joke

This company is a joke. Their tariffs are very, very high, compared to other hot water and heating systems, such as gas. But then you think it might be worth, if they provide absolutely hassle free an...

Miss Stone

Joke of a company

Joke of a company. Charge rates through the roof for a service which is off more than mcdonalds mcflurry machines.

Muhamud ali

Very bad

The worst heating supplier, worst part I can’t even change it because it’s not a standard combo boiler. Its Eons own boiler and other eon customers receive hot water at the loss of mine for hours. I h...

Yolanda Jackson

Our PGE bill for a 3br 2bath home and were only using electricity is upward $750 a month. If it was

Our PGE bill for a 3br 2bath home and were only using electricity is upward $750 a month. If it was not for Care we'd be paying that in full. The deduction changes every month. The due date for their...

alrpkt

recently moved to California, and this is my first direct experience as a customer of PG&E. Unfortun

recently moved to California, and this is my first direct experience as a customer of PG&E. Unfortunately, it confirms much of what I had previously heard from professionals who have worked with t...

David Osmundson

PG&E had one of their 'usual' outages…

PG&E had one of their 'usual' outages in my area yesterday that lasted from noon until 3AM so our house was hot, we could not perform the usual chores and we had no internet. I have lived here in Sono...

Eliot

They can’t send paper documents for…

They can’t send paper documents for proof of address?! Seriously?

Janice H.

If I could, I would give them a -5

If I could I would give them a -5. They are one of the very worst websites that I've ever encountered and I have been on a lot of them. And talk about service! Have you ever tried to get to a real liv...

J Z

Price increase too quickly

How to get away from PGE. It is the reason why I get paid higher yearly however spending power goes down. If they keep raising prices times higher than inflation, It is not difficult to for them to ta...

Malary Palisano

This company is beyond horrible!! Having to pay a 250 as a deposit to have service I can understand

This company is beyond horrible!! Having to pay a 250 as a deposit to have service I can understand but doesn't have to be high, and if you move you have to pay another deposit and can't have your fir...

Donna Boston

FPL says they'll restore power within 4 hours payment was received; however, they sure do receive pa

FPL says they'll restore power within 4 hours payment was received; however, they sure do receive payment a lot slower than it leaves my bank account. It apparently takes FPL 20 hours to receive payme...

HumanLynK77

Incompetence.......

I had a bitchy employee knock on my door after I went online and reported a partial power outage in my apartment. He is telling me I need an electrician when he removes my meter in front of me and put...

Mortimer Morgan

FPL has a monopoly! Please give us other options

Your company has a monopoly over the counties in Florida. It may be legal b/c it's county vs state but it is still a monopoly. My wife has our account under her name. However, I pay the bills and wo...

Bella Carter

Shi*ty

I attempted to call FPL but getting past the automated guard dog is Fuc*ing insane!!! I called because after moving my bill doubled (last month) This month has gone even higher... After finally talk...

Bayard

I spoke to four different persons who…

I spoke to four different persons who could not explain my billing. My last billing said that the Florida Public ServiceCommission had approved a new fuel reduction effective July1, 2023. My billing i...

Percy

Switched me back to them without permission

Signed up with AEP the beginning of the year for my electric provider. A month after signing up, their rates went down significantly so I called to see if they could adjust it. The rep on the phone sa...

Patty

Really awkward online and automated…

Really awkward online and automated service, with a surcharge added. It always takes me longer to pay this bill than any other.

yerlymarmy40

Low quality service provider

Power has went out 3 days in a row

Rhonda Clark

AEP customer service stinks

AEP customer service stinks! They added another person's balance onto my account several months ago. They put my auto pay on hold for that month to prevent the large amount being drawn from my check...

Antony

I HAVE NEVER SEE A COMPANY WITH SUCH…

I HAVE NEVER SEE A COMPANY WITH SUCH POOR CUSTOMER SERVICE. I HAVE BEEN ON HOLD JUST TO BE PUT ON HOLD TO ANOTHER DEPT. THIS HAS GONE ON FOR APP ONE HOUR. THE WANT YOU TO REPORT A SAFTEY ISSUE IMMEDIA...

Butch J.

my bill went from approx $193 last…

my bill went from approx $193 last month to over $380 this month and used approx the same kwh. Most of the problem is the PUCO (who is getting kick backs from AEP) gives them any and all increases tha...

Randolph Baker

Outstanding support experience

The representative who assisted me addressed my questions clearly and demonstrated remarkable customer service skills. I had the pleasure of speaking with the same individual recently, and he was wond...

Eva Cooper

Customer Service

Short wait time great knowledge polite very happy

CyeezyFPS

Staff were very friendly and helpful

Staff were very friendly and helpful. They saved me more money during the call and even offered ways to save even more money!!

Cedric Wilson

Charlie was extremely helpful

Charlie was extremely

filoulemagicien

Daniel was very helpful and sorted out…

Daniel was very helpful and sorted out my problem with a great outcome.

Jay Johnson

3 times in one day

3 times in one day, not to mention all the prior days they call. I will now not ever use Sumo again. They just seem to be harrasing me now

Fiji Minaz

Price gouging and unethical company

While there is deregulation with gas companies, this particular one should be regulated.Im shocked they don’t have bad reviews on here as they do on google and other sites. They remind me of TXU with...

Brady B

We have been trying to get gas turned…

We have been trying to get gas turned on at our house for over a week and they keep driving by without doing the work (just scheduled 3rd visit). My wife has been outside both times the technician has...

Anon

I live in a city where it’s between…

I live in a city where it’s between them and another vendor. They’ve cornered the market, so they know they can treat you like sh** and nothing will happen to them.

Asheley Denise

I moved out of my rental house 3 months…

I moved out of my rental house 3 months ago and they sent me a bill saying I need to pay it, when i explained that I do not live their any more they told me im still responsible. That was all. No help...

alex diaz

THEY CLAIMED MY METER WAS NOT WORKING

THEY CLAIMED MY METER WAS NOT WORKING. SO THEY REPLACED WHILE I WAS AT WORK. I HAD TO WAIT 3 DAYS TO GET MY GAS TURNED ON. SO I HAD HOT WATER AND NO HEAT IN THE HOUSE IN THE MIDDLE OF WINTER. THEN THE...

M L

Consumption goes down, bill goes up

Weather is warm, we are gone part of the month. And yet, we have an all-time high on our gas bill. This is not the first time. We can even turn off the pilot light for several weeks and use no gas, bu...

TC

Mixed feelings about the recent call

Today, I received a call from a friendly young man attempting to bring me back to the service. I used to be a satisfied customer, but after my three-year fixed tariff contract expired early last year,...

Elmo Walker

Scam! They just start a transfer without accepting anything

They send an email for you to check an offer for contract and say you just need to click in the green button to check details. In the end this just starts an automatic process for a contract. Without...

Galton Harris

External agency for customer recruitment

Good customer service. Unfortunately Greenchoice, as many other energy suppliers, hires external companies to sell contracts. These sellers sometimes use illegal methods to talk you into signing a con...

LL5

One star

One star because I can't do less! I had to pay for something I never paid for before. 3 years and everything was fine until they appeared with a lower offer, which had no visible contract, after that...

Doreen R.

I called 15 times to get my contract…

I called 15 times to get my contract renewed at a lower rate as they were overcharging me based on prior years no longer valid. Their employees were not only incompetent but rude. Terrible company...

Vilma

Don't trust the information they give you

We have been signed up with GreenChoice since April 2023 for gas and electricity. With our smart meter, we could track exactly how much we used each month. In November, we realized we were using a lot...