Saul

Cheaters

I don't even remember meeting anyone from Spark Energy, but I received a notice of early termination fee and they are asking me to pay $100. I remember meeting some who claimed to be from my provider...

Stella Adams

Shady practices to get you locked into a contract

I used EnergyRates.com to sign up with Spark Energy. The EFL that was on the website stated a rate of 10.9 cents/kWH. After signing up the rate changed to 15.4. I contacted them immediately and tol...

Sherry Powell

BEWARD OF SPARK ENERGY!!!

This company is pathetic and they are liars. Didn't even get a bill last month and was charged a late fee. Now this month I got it today 1/3 and it's due 1/5 and they blame the usps. Funny, I get a...

Davy Sanders

I signed up with Spark Energy and then…

I signed up with Spark Energy and then 6 months later my bill tripled the gas. For my 6 years here I never had a bill over $65. So I get a bill for 15?.?? And I called Spark right away and told them t...

Shelley Harris

I have been with spark energy for 10…

I have been with spark energy for 10 years. They are a great company and I would definitely recommend them for your energy needs!

Bronwyn Patterson

Great Service

The rates are competitive with other energy companies. Customer service is quick and easy to speak to a representative. I appreciate the patience they have with each phone call.

KARL KINCAID

it was good to know , as soon as we had no electricity ( a power cut ) from bad weather and bad sto

it was good to know , as soon as we had no electricity ( a power cut ) from bad weather and bad storms , thay are straight on it with sorting your electric power back on in know time . im very gratef...

Rhiannon Ross

Almost as soon as the power outage…

Almost as soon as the power outage started I received a text message saying they knew about it and indicating the duration and what was being done. Power was rerouted prompt and our power restored wit...

NR28

Excellent communication with regards to…

Excellent communication with regards to problems very happy with service

Finn Butler

Good Information and the right tone

Following a power outage I turned to UK Power Networks. They provided regular updates, good information and they managed to reinstate the power within a very short time. I liked the apparent transpare...

Raife A.

Great service after a power cut …

Great information and regular updates when a power cut hit , most inportantly tje matter was resolved in a few hours and before estimate

Marissa Butler

Well informed.

Informed why the power cut occurred and the time it was expected to return. Also asked if any medical issues. When I mentioned that I had to walk up the road to obtain a telephone signal as we’re on W...

Aleana Bell

This is not customer service

Point blank. Better service needs to be provided to your customers. We deserve better than the dropped call, inaccurate information given by customer service reps, and follow up for customer service i...

KH

Terrible customer service!

Terrible customer service!! I would rate it a negative if I could! When you call all you get is the run around!! They tell you to go to website and it's no help either. Terrible Terrible Terrible!!!!

Paulina Bell

Today is 2-6-2024

Today is 2-6-2024. Nine days ago, I looked online at my bill, and my usage was at 63 kWh. We felt comfortable with the information that we saw given that we are out most of the time during the week wi...

Hale Baker

New Construction

New Construction, Dominion admitted the have made exceptions outside of their procedures in the manual on placing meters on other homes, but they would not make an exception because the meter could no...

Slick_12

A simple transfer of services turned…

A simple transfer of services turned into a nightmare & very time consuming. First, they transferred service to show a commercial account, after spending hours on the phone, walking around the condo b...

Roman

Horrible costumer service

Horrible costumer service. Absolutely no interest and/or ability to resolve issues or concerns - even something that should be completely trivial.

James Bond

The company I work for rents out flats to students. We always get our gas boilers serviced in spring

The company I work for rents out flats to students. We always get our gas boilers serviced in spring because if you get the servicing done in spring or summer you greatly reduce the risk of a breakdow...

Phil Banks

New BG Homecare contract taken out and I can't access it online. Chat ref. Reference Number: ac941fa

New BG Homecare contract taken out and I can't access it online. Chat ref. Reference Number: ac941faf-290c-4165-b1e6-0a6157dc1c48 Reference Number - CCR1097964. I've tried several times via chat an...

Kulture Rose

I would even put 1 star, the staff are rude, I have asked for my £150 cheque to be sent out from Nov

I would even put 1 star, the staff are rude, I have asked for my £150 cheque to be sent out from November 2025 and they have refused to give it me when I switched over to e.on. The winter payment is s...

Catherine Hatch

Booked my appointment online very easily. Received a text informing me of the appointment time perio

Booked my appointment online very easily. Received a text informing me of the appointment time period . Received a call from the engineer just before his arrival. Engineer was very thorough checked th...

jabz sarz

The Engineer was very friendly and explained everything with minimal disturbance and advance warning

The Engineer was very friendly and explained everything with minimal disturbance and advance warning of short power cut.

Janet Blackman

Very good service. Engineer new his job was clean and efficient. Boiler installed in less than a d

Very good service. Engineer new his job was clean and efficient. Boiler installed in less than a day fully explained controls. Arranged for electricians to come same day to set up new Hive and the...

Imelda Price

The people I'm dealing with are easy to deal with

The people I'm dealing with know their stuff, and they seem very interested in helping me. Whether the product works well remains to be seen, but these guys sure believe in their product.

Caden Wright

Isabel is a great communicator

Isabel is a great communicator, patient and professional.

Mason Stevens

Juan Manuel

Juan Manuel! Excelent!

Patricia Gómez

Experience with information about solar panel to help with luma electric bill.

Mr. Myro was very helpful in answering my questions . Gracias por tu ayuda y tu cooperacion.

Cristian

Thomas servicion agil y claro!

Thomas servicion agil y claro!

Wyatt

Samuel knows exactly the information…

Samuel knows exactly the information his clients need n follow up with them he does an excellent job this is wat PR needs more people already prepared with the exact knowledge n ready to answer any qu...

EC

Disappointing charging station visit

I went to a station to recharge my electric vehicle but found one charging point occupied by a car that was done charging, with the driver absent. At another slot, a driver was resting in their vehicl...

Donna Brown

One star just because there isn't an…

One star just because there isn't an option for 0. Payment system is disgusting they don't take payments then come back a year later threatening debt collection. When you email to sort out they take w...

Niall S.

This is without any doubt the worst…

This is without any doubt the worst chafing network out there !! They take your £25 then the charger doesn’t work so you try again it takes another £25 . You ring customer service and are on hold for...

Emerald Anderson

Machines are always broken.

Machines are always broken.I resent putting cash on the app and being unable to use it. FIX YOUR HARDWARE

Danny Harris

Very poor service

Very poor service. Follow up is poor, communication via email is neither friendly friendliness nor very solution oriented. I got the impression that every question I asked was perceived as a complaint...

Bobby Harris

Ridiculous service

After buying my first hybrid I thought I’d try using a shell ev charger at a supermarket, I had to authorise the payment with my card which has never been an issue at other fuel stations, once I’d aut...

Isaiah Anderson

I'm very with the functionality of the…

I'm very with the functionality of the software and also the quick response from the team.

BW17

I had an immediate answer on a…

I had an immediate answer on a registration problem. Even I bought the product some years ago. Thank you a lot.

Sofia

very usful program easy to use

lolilator

Good Product

Good Product, Good Service.

Skriff_Arnvald

NO PRODUCT SUPPORT.

NO PRODUCT SUPPORT.AVOID. IF THE SOFTWARE STOPS WORKING YOU WILL NEVER RECEIVE A REPLY FROM ADMIN / SUPPORT.

Douglas Reed

The free version used to be pretty good

Their free software was pretty good before. I used to use their products, but you should wait up to a min with the recent version. It was around 10-20 sec before. It's getting worse. The paid version...

Gorden Clark

Broker switched me back to Power Wizard…

Broker switched me back to Power Wizard without notifying me.Also tried to bill me today for Norton.Stay away from them.

FEFELAPANIK

Good savings!!!

TT81

I am very happy with their choice so…

I am very happy with their choice so far.

Alexidre

Having Power Wizard be on top of things…

Having Power Wizard be on top of things to find the best rates for me I appreciate as I don't have the time to be constantly be looking for new rates every 6 to 12 months.

Roman Sanders

Power Wizard is saving me time and…

Power Wizard is saving me time and money.

Josephine Parker

Power wizard is efficient

Power wizard is efficient , hassle free and a great deal. Thankyou!

Antonio Gilmore

Ease of setup

Ease of setup. Low cost and no hidden fees

Shayan Shahriar

Great Experience (2 Months so far)

Using it for two months! Got a really good deal compared to my previous provider. No problem so far.

Bryan Clegg

Appreciate the military discount and…

Appreciate the military discount and the showing the true cost of electricity.

EFO

Great company

The price meets my needs. Their plans are simple and easy to understand. The rewards are easy to use. I am so happy I switched to BKV.

LEONARDO SILVA

Excellent customer service

Excellent customer service

MICHAEL

I Made The Switch and I'm Glad I Did

I switched from 4-Change energy. The rates at BKV were much better, and the enthusiasm I sense in BKV management makes spending money on energy almost fun. I like the fact that I can check in periodi...

cindy Storage

We had a tree fall on the property I work at, After the electrician got things fixed I called to hav

We had a tree fall on the property I work at, After the electrician got things fixed I called to have Duke put power back to the pole this eneded up being 8 calls, everytime I called the very rude lad...

Brooklyn Coleman

Unjust Charges and Poor Service

This month, we faced a bill of about $350, while our usual monthly charge is around $165. This increase is due to additional fees that are meant to support those receiving financial aid for their bill...

Brooklyn C.

There customer service cares

Their customer service cares, each time I have had a question, their staff listened and found a solution, more companies need employees like those at Duke. There lineman some of the best trained har...

Duane Kelly

I've never had a bad experience with…

I've never had a bad experience with Duke Energy until we decided to put the electricity in my husband's name. My husband doesn't have much credit so we expected his deposit to be a bit high, but not...

Liza Johnson

Incredibly incompetent AND unhelpful!

The staggering level of incompetence at this company astounds.Twice now in one year they have disconnected power to the wrong apartment. After the last incident we were assured that the problem had be...

Solomon Cooper

What a joke

What a joke. Power is always out because they refuse to upgrade the line. Wait…didn’t they get a bunch of government money a couple of years ago to do just that? Oh yeah, must have went into managemen...

no name

SMART METER INSTALL NIGHTMARE

NYSEG pays Grid One Solutions to do work for them. Over 2 months ago, I was supposed to get a new smart electric meter. After weeks of trying to get an appt. and seeing no one, finally someone shows u...

Kellie Scott

Had 171.47 dollar bill when switched…

Had 171.47 dollar bill when switched account to my boyfriends name then got a bill for 1,048.00 after 5 months of my boyfriend not being billed called to fix it told me we were responsible for bill an...

Sam Eichblatt

The worst power company

The worst power company, with the worst customer service I've ever encountered. Totally inconsistent and unpredictable billing, a website that barely functions (for some reason, you also can't access...

Michael Alexander

This is the worst company to ever exist…

This is the worst company to ever exist I don’t even see how they’ve managed to accumulate 2 stars. I thought national greed was the worst but these people take the cake. There in the process of being...

Rich Gervasi

I'm a disabled senior ,on the heap…

I'm a disabled senior ,on the heap program .Nyseg over charged my account with there estimate usuage.I gave a meter reading to there rep ,a credit was supposed to to issued to my account .This is a we...

MARY SLATTERY

Thanks NYSEG

We lost power at 7 p.m. due to a pole breaking during yesterday's storm. There were 8 people on our road that were out in our entire area. I reported the outage and NYSEG texted a few times to keep us...

Paul Lord

Totally unreasonable and unsympathetic hide behind it’s our policy which is set to protect there sig

Totally unreasonable and unsympathetic hide behind it’s our policy which is set to protect there significant funds Profit margin we had a outage to our property of 420 volts (potential of death) this...

Randall B.

Absolute Farce

Absolute Farce. Great people with curtesy and manners but shocking procedures. When confronted about debacle of trying to get work carried out, the response was "yes, that's what people usually compla...

Nancy Turner

First class service.

First class service.We had to call the emergency help line last nigh. Our first point of contact was a very helpful advisor who answered our call quickly and delt with very efficiently. She told us so...

Herman S.

EVC install

I was trying to get an EV charger fitted at my property and I was getting lots of mixed messages from different charge suppliers but the outcome was I condo have an EV charger until Norther Grid has u...

Iona B.

What a shambles

On both 25 May 2023 and today 19 June 2023 we were told our power would be off from 09:00 until 16:00 for planned maintenance, but this both were subsequently cancelled.On both occasions we received a...

Riley H.

Superb Customer Service and Communication

Unexpected power cut yesterday... Easily logged outage online. Promptly received email telling me an engineer would attend shortly. Before that happened, the power came back on. Telephoned Northern Po...

Andrew Phillips

7 months of absolute hell with this company. I have re-christened them "So Useless Energy". Anyone c

7 months of absolute hell with this company. I have re-christened them "So Useless Energy". Anyone considering joining them think twice. To the person who responds from this company asking me to conta...

L Harris

If I could give zero stars I would. To say this company have been useless and annoying is an underst

If I could give zero stars I would. To say this company have been useless and annoying is an understatement. The amount of time I have wasted for them to do nothing I should get compensation it’s been...

Matteo Naccari

I bought a flat at the end of April 2025 which was supplied by SO energy. Because I wanted to switch

I bought a flat at the end of April 2025 which was supplied by SO energy. Because I wanted to switch to Fuse Energy, I registered my account, provided the meter readings and asked to switch. They refu...

Elliott Holmes

Account number 01401966….. took me at least six emails to get that information. Still stand by my ot

Account number 01401966….. took me at least six emails to get that information. Still stand by my other reviews a disgusting company who lie. Denied taking £417.22 when it should have been £26.00 took...

Oluwadamilare Akinola

This brand #SOEnergy has continually demonstrated how much they care and respect their customers and

This brand #SOEnergy has continually demonstrated how much they care and respect their customers and that is very interesting and captivating too. I sincerely appreciate the effort to reach out to cu...

THE END OF TIMES

You must be joking… Firstly - I hate direct debit as I have been massively stung in the past. I pre

You must be joking… Firstly - I hate direct debit as I have been massively stung in the past. I prefer to pay on receipt of bill. I’ve been doing that since I’ve been with So energy. Unfortunately, I...

Roman Cook

Stay away from this company at all…

Stay away from this company at all costs, I changed to pepeenergy because I was happy with popefone. Biggest mistake ever! My bills have been totally messed up, I have been charged almost 4000 euro...

Diego

No es fiable

Con tres contratos de energía me reclaman uno domiciliado en banco y me obligan a dar información confidencial para poder pagar. No es empresa fiable

Kate

Happy to be an SCE customer!

Thank you for providing electricity to my area. Admittedly, your website has some serious bugs but hey...at least you never illegally diverted taxpayer money for infrastructure upgrades to executive b...

Pissed off

So I guess now customer service just…

So I guess now customer service just hangs up once they answer after being on hold 20mins. Great job your one step better then Spectrum. In other words your customer service is nonexistent.

Paul Pak

Worst automated system

Worst automated system. Takes me about 5 minutes to pay my electric bill.

Brandon Tracey

Terrible customer service

Terrible customer service, price gouging, difficult to get a hold of. Just a horrific, unavoidable monopoly.

anthony nguyen

I wish there another Electric company beside Edison

I’m going to be very honest. I don’t know why only Edison is the only electric company in Southern California? Is like they don’t give a care what you say or try to give theirs customer a chance to f...

Chris H.

The worst service in this state

The worst service in this state. And when dealing with headaches you will never get polite service. You will always reach the rudest person you've had the displeasure of speaking to.