Luke Fisher

We dealt with Scott O'Hare from Solar Fast during our solar comparison process and he was excellent

We dealt with Scott O'Hare from Solar Fast during our solar comparison process and he was excellent throughout. He was knowledgeable, responsive, and took the time to explain the options clearly with...

Armistead Hughes

Unmatched Prices and Exceptional Service

We discovered the best prices, high-quality products, and exceptional customer support here. The entire experience was managed seamlessly from start to finish. Every team member we interacted with was...

customer

Solar Fast excellent

From design consultation at Wickes in Chippenham through to and installation a very positive experience. Customer service team were excellent and the installation team fantastic. Can not fault the tea...

Stephen

Everything from start to finish…

Everything from start to finish excellent installation went great the fitters were brilliant would highly recommend

Richard Long

Unusable car charger following installation

Happy with the solar system they installed and was told to inform my car charger installer as they may need to do an update. I did this after the install and found out that it wasn't just an update t...

Alex Beech

Although we didn’t follow through with…

Although we didn’t follow through with a purchase, Andrew Kelly was very helpful and gave us some great advice, explained things in a lot of detail, and provided multiple options.

Percy

Switched me back to them without permission

Signed up with AEP the beginning of the year for my electric provider. A month after signing up, their rates went down significantly so I called to see if they could adjust it. The rep on the phone sa...

Patty

Really awkward online and automated…

Really awkward online and automated service, with a surcharge added. It always takes me longer to pay this bill than any other.

yerlymarmy40

Low quality service provider

Power has went out 3 days in a row

Rhonda Clark

AEP customer service stinks

AEP customer service stinks! They added another person's balance onto my account several months ago. They put my auto pay on hold for that month to prevent the large amount being drawn from my check...

Antony

I HAVE NEVER SEE A COMPANY WITH SUCH…

I HAVE NEVER SEE A COMPANY WITH SUCH POOR CUSTOMER SERVICE. I HAVE BEEN ON HOLD JUST TO BE PUT ON HOLD TO ANOTHER DEPT. THIS HAS GONE ON FOR APP ONE HOUR. THE WANT YOU TO REPORT A SAFTEY ISSUE IMMEDIA...

Butch J.

my bill went from approx $193 last…

my bill went from approx $193 last month to over $380 this month and used approx the same kwh. Most of the problem is the PUCO (who is getting kick backs from AEP) gives them any and all increases tha...

Consumer

I needed assistance from them, so naturally, I got in contact with the helpdesk. After a few days, t

I needed assistance from them, so naturally, I got in contact with the helpdesk. After a few days, they got back to me asking for more information, which I had duly provided them with and after a week...

James-Paul Johnston

Excellent product and the support was…

Excellent product and the support was fantastic. They promptly answered all of my questions and dealt with the matter quickly and professionally recommended 100% a great display app and feature featur...

Customer. Neil.

Easy to order,arrived quickly

Easy to order,arrived quickly, set-up is a doddle, just follow the instructions,it’s so simple.

Tony

I couldn't access the app after 18…

I couldn't access the app after 18 months of successful usage. It wanted me to re-register. It wouldn't let me register as my email was already registered!. I contacted customer support and they sent...

Customer

None existent customer service..no…

None existent customer service..no responces to emails..when you do get a responce.you round and round in circles to get answers..

Frances White

Don't try to connect Bud to upgraded meters

Customer Service responsive and helpful. They thought it possible to re-connect my Ivie Bud to new meters in my house. This turned out to be much more complicated than they thought, and ultimately t...

Randolph Baker

Outstanding support experience

The representative who assisted me addressed my questions clearly and demonstrated remarkable customer service skills. I had the pleasure of speaking with the same individual recently, and he was wond...

Eva Cooper

Customer Service

Short wait time great knowledge polite very happy

CyeezyFPS

Staff were very friendly and helpful

Staff were very friendly and helpful. They saved me more money during the call and even offered ways to save even more money!!

Cedric Wilson

Charlie was extremely helpful

Charlie was extremely

filoulemagicien

Daniel was very helpful and sorted out…

Daniel was very helpful and sorted out my problem with a great outcome.

Jay Johnson

3 times in one day

3 times in one day, not to mention all the prior days they call. I will now not ever use Sumo again. They just seem to be harrasing me now

Marc Brunel-Walker

Overall this should be a five …. But for a few tiny niggles. The sales process was fantastic, suppo

Overall this should be a five …. But for a few tiny niggles. The sales process was fantastic, supportive, helpful and patient. Go what we wanted but also suggested a few options that made for a mu...

Claire Kirkley

Has a visit today from an Andrew Nichollis. Great experience, very helpful, and very polite. Answer

Has a visit today from an Andrew Nichollis. Great experience, very helpful, and very polite. Answered any questions I had and kept me informed on what he was doing and why.

George Miller

The whole team was excellent from sales through to install, the operations team kept me updated, Mic

The whole team was excellent from sales through to install, the operations team kept me updated, Michela, Amelia and Georgia through the whole process. The engineers onsite fitted the equipment with m...

Stewart

Exceptional Installation Team and Service

The installation team was outstanding, meeting our needs and delivering excellent service. The representative handled the paperwork efficiently, making it a smooth experience overall. Thank you!

Adam Johnson

Extremely satisfied with their service and guidance throughout the process.

I am very pleased with my experience; they provided excellent information about the procedure from the beginning. They were also very helpful during and after the installation. The system was set up a...

Maxine Lewis

Excellent service from the team

The team was fantastic. They were thoughtful and ensured everything remained as clean as possible (rubbish taken away by another crew a day or two later). It took just a few hours to install seven pan...

no name

SMART METER INSTALL NIGHTMARE

NYSEG pays Grid One Solutions to do work for them. Over 2 months ago, I was supposed to get a new smart electric meter. After weeks of trying to get an appt. and seeing no one, finally someone shows u...

Kellie Scott

Had 171.47 dollar bill when switched…

Had 171.47 dollar bill when switched account to my boyfriends name then got a bill for 1,048.00 after 5 months of my boyfriend not being billed called to fix it told me we were responsible for bill an...

Sam Eichblatt

The worst power company

The worst power company, with the worst customer service I've ever encountered. Totally inconsistent and unpredictable billing, a website that barely functions (for some reason, you also can't access...

Michael Alexander

This is the worst company to ever exist…

This is the worst company to ever exist I don’t even see how they’ve managed to accumulate 2 stars. I thought national greed was the worst but these people take the cake. There in the process of being...

Rich Gervasi

I'm a disabled senior ,on the heap…

I'm a disabled senior ,on the heap program .Nyseg over charged my account with there estimate usuage.I gave a meter reading to there rep ,a credit was supposed to to issued to my account .This is a we...

MARY SLATTERY

Thanks NYSEG

We lost power at 7 p.m. due to a pole breaking during yesterday's storm. There were 8 people on our road that were out in our entire area. I reported the outage and NYSEG texted a few times to keep us...

Fiji Minaz

Price gouging and unethical company

While there is deregulation with gas companies, this particular one should be regulated.Im shocked they don’t have bad reviews on here as they do on google and other sites. They remind me of TXU with...

Brady B

We have been trying to get gas turned…

We have been trying to get gas turned on at our house for over a week and they keep driving by without doing the work (just scheduled 3rd visit). My wife has been outside both times the technician has...

Anon

I live in a city where it’s between…

I live in a city where it’s between them and another vendor. They’ve cornered the market, so they know they can treat you like sh** and nothing will happen to them.

Asheley Denise

I moved out of my rental house 3 months…

I moved out of my rental house 3 months ago and they sent me a bill saying I need to pay it, when i explained that I do not live their any more they told me im still responsible. That was all. No help...

alex diaz

THEY CLAIMED MY METER WAS NOT WORKING

THEY CLAIMED MY METER WAS NOT WORKING. SO THEY REPLACED WHILE I WAS AT WORK. I HAD TO WAIT 3 DAYS TO GET MY GAS TURNED ON. SO I HAD HOT WATER AND NO HEAT IN THE HOUSE IN THE MIDDLE OF WINTER. THEN THE...

M L

Consumption goes down, bill goes up

Weather is warm, we are gone part of the month. And yet, we have an all-time high on our gas bill. This is not the first time. We can even turn off the pilot light for several weeks and use no gas, bu...

S Wood

On the plus side the solar panels and battery basically work, have generated lots of electricity and

On the plus side the solar panels and battery basically work, have generated lots of electricity and saved us money. On the negative side it has taken 8 months since installation to get it fully worki...

Duncan Carter

Frustrating experience with installation and communication

The service has consistently failed to complete my installation, communicated inadequately, and left me in a worse financial situation than before the work began. Initially, I was promised that my hea...

Walter Butler

Boxergy were great from start to completion…

Boxergy were great from start to finish. John took me through teh avialable design and we had to tweak due to installation of velux windows. The installation went well and consideration was made to th...

Dutton

Excellent Advice & Service

I asked Boxergy for advice on installing an electrical battery. I have a heat pump, but can't install solarPV, so wasn't sure I'd benefit. They spent time reviewing my electricity tariff and helped me...

Wally Scott

Boxing clever

Boxergy showed great attention to detail in designing us a solar and battery system, even updating the original design when an improved battery became available. The installers made a quick and profes...

CC7

Great professional service

Great professional service and easy to deal with. Customer service was excellent and any minor issues were quickly dealt with.

TC

Mixed feelings about the recent call

Today, I received a call from a friendly young man attempting to bring me back to the service. I used to be a satisfied customer, but after my three-year fixed tariff contract expired early last year,...

Elmo Walker

Scam! They just start a transfer without accepting anything

They send an email for you to check an offer for contract and say you just need to click in the green button to check details. In the end this just starts an automatic process for a contract. Without...

Galton Harris

External agency for customer recruitment

Good customer service. Unfortunately Greenchoice, as many other energy suppliers, hires external companies to sell contracts. These sellers sometimes use illegal methods to talk you into signing a con...

LL5

One star

One star because I can't do less! I had to pay for something I never paid for before. 3 years and everything was fine until they appeared with a lower offer, which had no visible contract, after that...

Doreen R.

I called 15 times to get my contract…

I called 15 times to get my contract renewed at a lower rate as they were overcharging me based on prior years no longer valid. Their employees were not only incompetent but rude. Terrible company...

Vilma

Don't trust the information they give you

We have been signed up with GreenChoice since April 2023 for gas and electricity. With our smart meter, we could track exactly how much we used each month. In November, we realized we were using a lot...

Jerome Patterson

Don't be fooled

They start off looking good, however as the months go on they start raising your rates so what you paid 2 months ago for 1000 kwh was $130. goes to $200+ and now for 1081 kwh is $265

clementp

False Advertising and BAD Comer Experience

I was sent an early renewal offer of 8.9c per kwh. When I called in to take the offer I was told that was incorrect it is 9.3c. I said it was valid when I called so what changed? They told me they...

Jordy Adams

No problem with service but watch out…

No problem with service but watch out for the termination fee. They offer great rates when you are in an upward market but no break in fees as time passes. Learned my lesson signing up for long term c...

Charlyne Coleman

Totally dissatisfied with GEXA

My whole process thru renewing my service provider was abysmal. Going thru the comparison process and being misled over the REAL RATES is so annoying. My experience as a new customer was not very cus...

NB74

They advertise a $125 credit when at…

They advertise a $125 credit when at 1000 KwH. They provde a weekly "snapshop" of your expected bill. Amazingly, it never varies from what Oncor provides (their words) at the beginning of the month, s...

Eddie Barnes

Great new customer pricing, but renewal plans are fairly deceptive

They are generally great when you sign up provided you pay attention to how varied the pricing can be. The service and responsiveness is very good, as is the information regarding usage on their webs...

Lylian Francis

I got a code from the government site and I could not find where to put it and I am not sure if I si

I got a code from the government site and I could not find where to put it and I am not sure if I signed up to the most suitable plan. Other than that, signing up to your services was very streamlin...

Kitty Kuuul

Salesforce need to check the fields used to populate addresses for unit blocks, because my address i

Salesforce need to check the fields used to populate addresses for unit blocks, because my address information was entered correctly by me but unfortunately populated incorrectly by the backbone, by t...

Tucker Ross

We're getting a 50 percent increase to…

We're getting a 50 percent increase to our business out of greed. Also, advertising rates in our suburb are 50 percent less than the actual rate for or residential. They do not deserve the business. C...

Fabian Sanders

Intro Offer Prices don't last long!

Signed up because previous provider put rates up by 25%. After 2 months with them, they reduced solar feed-in tariff by over 25%. Less than a month later I received another email telling me my usage c...

Darla Turner

Monthly charge around $200 shot upto $590 for 18 days when we moved supplier????

We were charged higher price than quoted. When we moved supplier we were charged $590 for 18 days while 30 days in July was only $218. We normally use less than $200/month. We don't use heater or have...

Wilbert B.

My electricity bill with Momentum…

My electricity bill with Momentum suddenly shot up to $650 for the June-Sep period. Compared to previous years, it was $200 more. They have increased my daily charge unit price from $1 to $1.44. I...

Calvin Howard

Very satisfied with the service!

I switched to a new provider last year and have been thoroughly pleased with their service. I've just renewed my contract for the upcoming year and feel very positive about it. It's puzzling to see so...

John Quigley

They switched on smart services on my…

They switched on smart services on my meter. I didnt ask them to they admitted that I didnt ask for it but then tell me the change is irreversible. Firstly they tried to convince me that I asked them...

Andy

Switch and Save

How is it that a semi-state owned organisation sells the most expensive energy in our country?I have left Electric Ireland today to save money because Electric Ireland only offer good rates to brand n...

Carmel Mannion

Awful customer service

W.Y.K.

They make it easy to make a payment is…

They make it easy to make a payment is the good part.Contacting someone on voice is nigh on impossible.However, their email support works commendably if you have a few days to handle an issue.We have...

saoirse

the customer service is literally ai

Lois C.

I placed my order in June and

I placed my order in June and, while there was a wait, the experience turned out great in the end. Initially scheduled for installation on September 2nd, the installer wasn't able to make it that day....

Desmond S.

Had a recent installation

Had a recent installation, and it went very well - my satisfaction and I am please I made the right choice.

Claire

annual system check

Dave's team arrived early and carried out the inspection professionally and efficiently

Faye T.

Tom went above and beyond to keep in…

Tom went above and beyond to keep in touch with all operations being carried out . He rang to arrange appointments and confirm they were carried out to my satisfaction. The professional persons who c...

Sidney Scott

Dave and Steff messaged and arrived…

Dave and Steff messaged and arrived when said Were friendly and happy with their work

Percival Morgan

They offer a price match scheme and I…

They offer a price match scheme and I saved loads off my installation. Thank you.

Alissa Marie

Never known any utility company as bad as E.ON no compassion, my bills make no sense, I pay a lot pe

Never known any utility company as bad as E.ON no compassion, my bills make no sense, I pay a lot per month and use hardly any gas or electricity yet they tell me I’m in debt, pushing me to pay up imm...

Corin Kilbride

Worst energy company to deal with. Illegally broke into my home to fit a meter which now charges ins

Worst energy company to deal with. Illegally broke into my home to fit a meter which now charges insane amounts compared to other energy providers. Cuts you off and still charges you if you run low on...

Chloe T.

Worst Supply company in the country

We recently bought a house. The old owners were with Eon. We already had set up with our previous utilities company that we were changing houses but staying with them and what date to start it.The old...

Ada

Eon are hands down the worst company…

Eon are hands down the worst company I've EVER dealt with in any industry in my 48yrs on Earth. The house I bought was supplied by Eon yet they had messed up the old meter readings amongst other thing...

Elmo Clark

3 attempts to convert my gas meter to…

3 attempts to convert my gas meter to smart unsuccessfull, leading to a lit of stress and loss of earnings due yo taking time off work, still not resolved having to wait at least 5 weeks before next a...

Stevie

Good & Regular Payer Hounded

Circa the 7th of the month, I receive by post my E-ON bill dated 29 of the pervious month. I always pay by bank transfer soon after.Example: 29 July 2024 bill received 7th August 2024 and paid by bank...

Brandon Ressler

Stay far, FAR away from this company! They increased my rate astronomically without any prior notice

Stay far, FAR away from this company! They increased my rate astronomically without any prior notice/heads up. My bill for January was 259 which is normal during the winter. My bill for February was 7...

Ælfweard Howard

Best switch I ever made

Best switch I ever made! The rep I spoke with was very professional and knowledgeable. When I got my first bill it was about 30% cheaper just like I was told, I waited for my second bill and again it...

Lukas Maier

Major scam vibes

Major scam vibes. Hung up on me.

Cathy Price

Never use this company again and you are acammers

Your company charged me 97.00 per month when I was only paying $30 with Com Ed. Scammers

Mary Rogers

Do not sign with this company

Do not sign with this company. My PPL bill was 120/m, for five months with Eco Plus averaged 600/m! In September this year my bill was 903/m! I’m retired and my spouse just died. Do not work with them

Harold Fisher

i was told i would get a reduction on…

i was told i would get a reduction on my bill and i did im very satisfied with my bill now since i joined i told all my family and friends and we all satisfied best move i made in a long time