Norman Clark

Exceptional Support from the Representative

I had the pleasure of working with a fantastic representative who truly went above and beyond to assist with a challenging delivery. Thank you for all your help.

Kristin S.

Exceptional customer service

I switched over to Compass (Northampton) a few years ago and can say the customer service experience is exceptional … from John who delivers the oil to the ladies Jess and Ruth in the office. Oil is c...

_xXari27PvPXx_

Disappointing service, prioritizing fees over customer relationships

I am extremely disappointed with my recent experience. Along with their cohorts at Boiler Juice, this company seems to prioritize a £40 failed delivery charge over building meaningful relationships wi...

Louis Clark

Top notch competitive prices and customer care…

Trev always gives a competitive price in comparison to other companies, as well as getting it delivered as quickly as possible. I have run out a few times over the years as I have a faulty gauge, and...

naito007

Jess at Compass Energy has been an…

Jess at Compass Energy has been an absolute saviour. When I ran out of oil she was incredibly helpful and professional. Even managed to get the delivery ahead of schedule. Great service and price.

Marcolos53

Fantastic service and I will definitely…

Fantastic service and I will definitely be recommending Compass to family and friends

Sue

I ordered heating oil from New Era Fuel via the Fuel Tool website. New Era kept us informed of prog

I ordered heating oil from New Era Fuel via the Fuel Tool website. New Era kept us informed of progress and payment etc. via email. I was a bit concerned as the 'pending' payment for the oil had dis...

Richard Morgan

Dishonest. Unreliable and can’t be trusted

Dishonest, unreliable, not trustworthy, Do not use this company, Two days I sat waiting for these people to turn up ,and surprise surprise they didn’t , they don’t inform you, they don’t tell you anyt...

Léa Vincent

HCPL Review

Excellent Service

superfreestyler94

Outstanding service

Cannot fault New Era; friendly staff, quick service and they always go above and beyond to get deliveries to us on time no matter the situation or location. We've dealt with them for several years now...

Woodruff Wright

Beware of fees for claimed missed delivery

Delivery doesn`t arrive on day specified. Give benefit of doubt they maybe busier than expected so just wait few more days, still nothing, not even a courtesy call. Phoned them a week later to be told...

AP6

Be aware these people do not telephone…

Be aware these people do not telephone or let you know they have arrived then after ringing several times they say someone will get back to you then surprise you get an email saying you owe them £20...

robinzoo200538

Always cheerful drivers, no matter the weather!

The drivers consistently bring joy and positivity, regardless of the conditions. They occasionally navigate obstacles blocking access to the tank, and during my two years of health challenges, they ev...

Clare

Friendly and Professional

Easy to order.Friendly and professional

Duncan

Order placed via telephone

Order placed via telephone, easily and with a knowledgeable staff member. Delivery arrived on the agreed date and at the expected time. Driver entered and left tank area professionally. I wi...

calum

Top up

Fuel delivery came without me worrying about when should order or what left in tank Toped up and all good Thank you

Fiona MacDonald

Fuel was delivered before the date…

Fuel was delivered before the date stated.

Doug Farrell

I ordered through the local number as I…

I ordered through the local number as I find the national one takes too long to get to the ordering point. The operator was friendly, polite and efficient and I placed my order without any difficulty....

Helen Miller

Called Stacey Cousins our account manager as we needed an emergency delivery ASAP, Stacey again was

Called Stacey Cousins our account manager as we needed an emergency delivery ASAP, Stacey again was able to deliver and get our order out the next day. A* service yet again :)

Amy Smith

Exceptional service all round

We have used Tate Oil for three years and have had exceptional service since the start. Ben King always answers email/phone calls in a timely fashion and always does his best to accommodate our needs....

Kingwell

Great experience with Tate Oil

Great experience with Tate Oil. They jumped straight onto an urgent delivery for us.

SARAH NOBLE

Fantastic service from this company…

Fantastic service from this company after being let down by my usual supplier.

Lucinda Marshall-Day

Stacey was incredible such a kind lady

Stacey was incredible such a kind ladyA star employee Went above and beyond when I ran out of oil

Cat Conroy

Appalled!!

This company has left my neighbour without heating or hot water for weeks. The driver reversed down the lane last Thursday then when another neighbour showed them where the tank was he just got back i...

Adam black

Have been a customer of WP for many years -(10?) and in the last years every order with them is now

Have been a customer of WP for many years -(10?) and in the last years every order with them is now delayed / cancelled by them at short notice. This latest order was booked for Thursday, then move...

Ollie Anderson

Good Service with honest pricing.

Good service, honest pricing. Coms could be improved. Very polite driver.

Cosmo Adams

We are a care home provider with an oil…

We are a care home provider with an oil supply contract with WP Group with telemetry yet again we have run out of oil. The companies website says they cab supply in an emergency but do not provide any...

Celia Cooper

Generally the service is fine but I do…

Generally the service is fine but I do have to ring to get a price, despite being a customer of over 30 years. I have a monitor to transmit the oil level but sometimes it gets a bit closer to need tha...

Lavender S.

Sales man Dave very professional the…

Sales man Dave very professional the drivers very professional i recommended WP Group

RK

WP Group have always offered a great…

WP Group have always offered a great reliable service to our business. Would highly recommend and have done in the past.The contacts we have are very helpful from start to finish.

_Pixelplayer_85

Recognizing the Challenges of Customer Satisfaction!

As a business owner, I know how challenging it can be to satisfy everyone! However, this service truly stands out in customer care! Absolutely amazing 👏 👌 I won't look at other options and highly re...

Fletcher Sanders

Excellent Company with Quick Service!

Excellent company, always providing a fast and hassle-free service.

Freddy Cooper

Five Stars All the Way. Amazing Service!

I can't recommend these incredible individuals enough. I was in a tough spot, and without hesitation, they went above and beyond to assist me and resolve my issues. Truly genuine, helpful, and kind pe...

Herschel Howard

Outstanding Customer Service and Delivery!

Outstanding customer service, the delivery driver was excellent and went the extra mile to deliver our fuel despite the overhanging plants.

Darvin M.

Sure

Sure, please provide the review you want me to rephrase, and I'll create a new version for you.

Nehemiah W.

Exceptional Service!

As a business owner myself, I recognize the challenges of pleasing everyone! However, this company truly excels in customer care! Absolutely fantastic 👏 👌 I won't go anywhere else and wholeheartedly...

Jean Cook

Extremely Disappointing Experience with the Service

I had a very disappointing experience with the service. They take a £100 pre-authorization for fuel or EV charging, even when the actual charge is significantly lower (like £40–£45). This amount is ta...

Kirk Scott

Disappointing Experience at the Fuel Station

I visited the fuel station this afternoon, and there was an issue with one of the pumps charging double, which caused a significant queue. The staff did not address this problem, and it continued to o...

Damon Morris

One star

One starAvoid this site – car wash scam & predatory parking finesI paid for a car wash at this BP/MFG Sutton site, only to find the car wash was broken. When I returned days later to use what I’d alre...

Felix W.

Milk sold on expiry date

I bought milk yesterday that I didn't realise would be out of date by today, and not tasting good. I took it back: the assistant made a great fuss of checking the receipt, and then said he couldn't re...

RL

This company are a joke

This company are a joke, their jet washes charge you but don’t work. They ‘investigated’ and would not give me a refund as they said the machine was not faulty (it was, it stopped working half way thr...

Georgene W.

The Motor Fuel Group are a disgrace !

The Motor Fuel Group run the BP Garage on St John's Hill, Sevenoaks. I took my car through the car wash. The wheel scrub brushes were not working properly and damaged the paintwork on both the driver...

Hale Cook

Close to the local depot, we faced significant delays

Living just a short distance from the local depot in the Scottish Highlands, we initially observed a large stock of firewood pallets. We ordered over the phone, anticipating delivery within 5 business...

TT

Avoid this coal provider

I ordered coal from this service on 13/09/18. Money was taken from my account the next day. A month later and after several calls, I still had not received my coal. The complaints department did not r...

KentFisto

Subpar service and long delivery times

Subpar service and excessively long delivery times; I would recommend avoiding this service.

Willow

Disappointing experience overall

We live a short distance from the local depot in the Scottish Highlands and saw bulk pallets of firewood available. We placed an order by phone with a promise of five working days for delivery; after...

Teddy Baker

Great experience with coal purchase

I purchased brazier coal and had a fantastic experience with the customer service team. They were very helpful.

Persis Johnson

More than half of my orders not delivered

So far, over 50% of my orders have not been delivered as promised. One delivery was expedited after I contacted the customer team, but the last representative I spoke to was completely uninterested an...

Cheeze Toasty

These chancers keep pestering my 14 yr old child as the homeowner and money off discounts to buy oil

These chancers keep pestering my 14 yr old child as the homeowner and money off discounts to buy oil from them! Never heard of this company in my life, they must be buying peoples information data whi...

Leah Scott-paul

Wouldnt bother ordering from this company, got a text with a delivery date, that came and went with

Wouldnt bother ordering from this company, got a text with a delivery date, that came and went with no delivery, then got a text a week later saying it was going to be delivered on the 9th of February...

Alisha Wright

Awful, failed to deliver by date given and spent the whole week calling and calling to find out when

Awful, failed to deliver by date given and spent the whole week calling and calling to find out when they were coming to deliver, ran out of heating oil so had no heating at all and it didn't make a d...

AT56

Delivery Issues and Poor Communication

I placed an order for oil on January 4th, expecting it to arrive today, but it still hasn't come. I received an email on the 15th saying it would be delivered the next day, but that didn't happen. The...

NightHawkHD

Issues with delivery communication

I received very little notice about the delivery date. The driver did not ring the doorbell to inform me of his arrival. The delivery note was carelessly placed on the floor in the porch—why not put i...

Kevin Wilson

Top service

Great prices and fast delivery. Will definitely use as my main provider now

Gary Smith

I sent review through then on trust pilot getting standard AI reply please email them back with acc

I sent review through then on trust pilot getting standard AI reply please email them back with account no etc which I did as yet still no reply did try to call them again 3/4 times as thought give N...

Gary Smith

Yet again terrible customer service nobody answers phones then when you eventually place order very

Yet again terrible customer service nobody answers phones then when you eventually place order very rarely arrives on arranged days just really would not recommend this company shame really as have be...

miriam112

Frustrating Experience with Delivery Promises

This is an update to my previous review. Unfortunately, despite two additional email and phone assurances for fuel delivery, the 13th (14th was completely ignored) and this morning, there was still no...

Bubby

Disappointing Experience - Poor Communication

My experience was disappointing due to a lack of communication. I was promised callbacks several times, but neither the company nor the service followed through. The oil delivery was delayed by SIX da...

Curtis Patterson

Disorganised sales office, poor customer service.

We have not bought heating oil from Bassett Fuels (now part of NWF Fuels Ltd.) for a few years, so thought we would give them another try. Big mistake. They were responsible for multiple failings all...

Ebenezer Long

Liars!

Evesons Fuels Kenilworth ( part of NWF) were due to supply 1500 litres heating fuel as supplier to Boiler Juice (also see shockingly bad review of their offering)....On delivery due date ( after a TWO...

BotsWallahJr62

Dreadful service

This company is either inept or untrustworthy – take your pick. Ordered 1000 Lt on December 16th for delivery on 24th. Never arrived and no communications until I chased on January 2nd. I then continu...

Marissa Ross

Avoid, unreliable and rude.

Unreliable and poor communicators. Ordered fuel was not delivered as promised, had to call and chase up. They could not advise when the delivery could be made and were unconcerned that I could run out...

Tommy Reed

Truly appalling lack of care

I ordered 1200 litres of fuel on Friday 29th January. I paid extra for 3-day delivery so my oil was due to arrive “on or before” Wednesday 3rd February.It didn’t arrive in time but I was given no call...

Murray B.

Applied for a job here and was asked to…

Applied for a job here and was asked to attend last Tuesday at 6pm the day before this was changed to Thursday again at 6pm. I travelled to the where the interview was to be conducted only to find out...

Cyrus Anderson

its a shame they dont deliver heating…

its a shame they dont deliver heating oil like they deliver excuses. avoid

Astrid

Shockingly unreliable

I ordered heating oil on 25 Sept 2021 to be delivered on or before 11 Oct 2021, needless to say it did not happen and there was no call to explain why. On 12 Oct 2021 I phoned them to be told it would...

Craig Leesley

Ordered a ton of the superheat coal, the price was the cheapest I could find online. I ordered on Th

Ordered a ton of the superheat coal, the price was the cheapest I could find online. I ordered on Thursday and was delivered the following Monday. The coal is fantastic, burns really well and has a sm...

Andy Procter

Exellent service as I,ve had before

Exellent service as I,ve had before, definitely recommend anyone wanting smokeless fuel, Great quality and good prices too 👍

Simon Hudson

Good service.

Received phone call day before from transport company. Montgomery turn up and driver couldn't be more helpful, dropped ton pallet of goal right inside garage.

Deirdre Byrne

Excellent service.arrived in 2 days

Angela Holmes

Good price and service

Good price and service

customer

The delivery of coal arrived 4 days…

The delivery of coal arrived 4 days early. Many thanks for the fast delivery.

Declan Geraghty

I spoke on the phone with a guy by the name of Toby. He had been persistently calling me on the phon

I spoke on the phone with a guy by the name of Toby. He had been persistently calling me on the phone and I kept getting him to call me back as I had been very busy. Fair play to him, he was so polite...

Chris Cowen

Please be wary when signing up with this company. I was given incorrect advice regarding a tracker.

Please be wary when signing up with this company. I was given incorrect advice regarding a tracker. If I had been given the correct advice I would never have signed up with them. Cancelling was a nigh...

Rebecca Jordan

Great & attentive support from the Account Manager Brandon - nothing is too much trouble & any issue

Great & attentive support from the Account Manager Brandon - nothing is too much trouble & any issues are problems are dealt with quickly & efficiently

Drake Scott

Frustrating cancellation experience

I inquired about canceling my subscription after 5 weeks since they intended to charge me £89.52. The dash camera wasn't installed, and when I called to cancel, they informed me I would need to pay £7...

Liliana M.

Craig Hitchin 5🌟

I have just had the pleasure of dealing with Craig Hitchin on the team a very pleasant and professional man to deal with. I have dealt with Radius before and it was not a nice experience, but after de...

Edmund Long

Very helpful from Nicolas as always.

Very helpful from Nicolas as always.Dealt with our query very efficiently

Devon

Consistently excellent service for my boiler

For many years, the technician has been maintaining my boiler, and it has consistently been a wonderful experience. His professionalism, polite attitude, and friendly approach make every interaction e...

Flayerklix

Fantastic value

Fantastic value. Reliable service. I wouldn't use anyone else.

Taloce117

Excellent service and price

Excellent service and price, would highly recommend!

JC

Efficient and timely

We always get a timely reminder from Craggs to check our tank before busy times. This time we were quoted a fairly good price, oil delivered on time as alerted by text, and the guy called at the door...

Edmund Reed

Fast delivery and went above and beyond

Came to the rescue with a next day delivery, when we moved into our house as it had been left nearly empty by the previous occupants.Also checked our tank for us and confirmed we have got a leak that...

Sophia B.

Amazing customer service again from AJ

Amazing customer service again from AJ. We ran out of oil unexpectedly due to a faulty gauge and AJ went above and beyond to organise a same day delivery for us despite it being the Christmas/NY holid...

patogames7_PvP

An outstanding partner for contractors nationwide

This service is an exceptional ally for contractors operating across the nation. They provide quick quotes and reliably guarantee on-time deliveries. In case of any delivery concerns, they notify us a...

Shirley Howard

Excellent Service

Nationwide are a great company to deal with and I place diesel orders with them on a regular basis.The team are always polite, friendly and really helpful on the phone and always do their best to orga...

TwinshiftM2

Jo Illingworth is fantastic to work…

Jo Illingworth is fantastic to work with. Always happy to help even with short notice and deliveries are second to none

Mort

Jennifer was a great help and got us…

Jennifer was a great help and got us exactly what we needed!

Reese Powell

Expedient company to use

Regularly use Nationwide Fuels to deliver to my depot and they are always helpful and deliver extremely quickly even when they get last minute requests. Joanne in accounts is a joy to deal with and i...

Rufus Walker

First class customer service

First class customer service! Deliveries are prompt and can be changed at a moments notice. This gives our business flexibility and reassurance that our fuel will be delivered on time, every time .

Kent Turner

Disappointing Experience with Recent Order

As a long-time customer, I must express my dissatisfaction with my latest order that has yet to arrive. I placed my order for oil ten days ago and inquired about next day delivery, as advertised on th...

Tristan D.

On time and what we ordered.

Hopp348

Oil delivered as arranged.

Oil delivered as arranged.Pleasant and helpful delivery man.

SC61

The oil was delivered on the day I was…

The oil was delivered on the day I was told

puerki_4163

Always a fair price and actually…

Always a fair price and actually delivered before the promised date. The drivers are always so helpful and friendly too

FrendZone

Arrived when they said they would…

Arrived when they said they would always polite

Madonna A.

Quick Response to My Oil Level Concern

This morning, I noticed that my oil level indicator was glowing red. I had placed an order for fuel with the company a week ago and was anxious about running out before the scheduled delivery, which w...

Denzel Carter

Reliable local fuel supplier

I have used this service for about 10 years. They are a local supplier of domestic fuel oil and are usually reliable for our deliveries in the area. Their spot price is comparable to other platforms....

EC

Frustrating experience with poor support

Unhelpful, unprofessional, and very touchy. They took my money, lost my order, and then decided to cancel my order because they didn't approve of a review I had posted elsewhere. They gave no reason t...

Lilla Adams

Fantastic service with quick delivery

I discovered this morning that my oil level reader was flashing red. I had ordered fuel from the company last week and had a delivery scheduled within ten working days but was worried I would run out...

WardGoD

Fuel order issue resolved

I had ordered some fuel through a platform, and the company took the order. Unfortunately, the fuel was delivered to the wrong tank, and I had run dry. My heating engineer came out to restart it but c...

VM

This morning's experience

This morning, I noticed my oil level indicator was glowing red. Having placed an order for fuel with the company a week ago, I was concerned about running out before the scheduled delivery, which was...

HayzE_Paran0

Beware!!! extremely POOR service

Stop by this station yesterday 01 Sept. 2020 located 3960 W Irving Park Rd Chicago, IL. 60618 phone number 773-463-4181 when I was parked in lot for a period of time waiting for tow truck. Huzair came...

Dane Rogers

Great company

Great company! The disallowed Black Lives Matter and rainbow flags from being flown on their flagpoles on company property. The gas is clean and a little cheaper than Chevron/Shell, Citgo and BP.

Kane Clark

Exorberant late fees

I use their credit card for gas fill up. I received my bill & saw a charge on there for Service fee of $29.00. I called the company & was told this was for a late fee. Bills due on 8th of the month, I...

Matt Carter

Nasty employee in Little Falls NJ store, and corporate does not care.

So a few weeks ago I stopped by the Tiger Mart in Little Falls by Montclair State. I used my credit card and asked the gas attendant for a specific amount and I saw him put the nozzle in. Didn't set i...

Mina

Talked to Arafat with Exxon Mobil…

Talked to Arafat with Exxon Mobil transfer agents. Very nice and he was able to help me with all my issues.

Rudolph Patterson

Anthony at 7450 Boynton Beach Blvd is Awesome!

I was here on 09/12/23 and I told the clerk named Anthony that my card had issues with the chip and strip and I wasn’t sure if it would work. No problem Anthony said, I can fix that. He put some type...

Alexandra Alexander

Ordered last week and still no delivery. Had to stop the heating with 3 children in the house. This

Ordered last week and still no delivery. Had to stop the heating with 3 children in the house. This wkend at home with no fuel!! 🫩 W'ont order from them again

Brian Churchill

Too long to deliver, advised the evening before, called to try and get a delivery date but it hadn't

Too long to deliver, advised the evening before, called to try and get a delivery date but it hadn't been scheduled more than a week before then Goff turned up, not CPS. Delivery driver had no equipme...

Paul

I choose CPS Fuels because they have a local office. I found it really easy to 1) Choose how much

I choose CPS Fuels because they have a local office. I found it really easy to 1) Choose how much oil etc 2) Pay online Nice text on day of delivery. Text to say delivered. Been ordering for a whil...

Ace Harris

Exceptional service with prompt response.

What exceptional service! They arrived bright and early around 7:50 AM. I mistakenly checked my fuel gauge, which indicated less than one bar, leading me to order 2000 L. However, the day before deliv...

Gary Stone

Always reliable

Always reliable

J BURGESS

Terrible service, unhelpful

Good prices, however, terrible customer services. On the booking form online it tells you to give delivery instructions. I did, which was to call before on the day with an ETA to ensure entry as prope...