Zack French

Fantastic cup of Coffee

Before Bruvi, I was ready to give up on home brewers. I was tired of the weak and watered-down coffee from my kurig and I was convinced that pods could never beat traditionally brewed coffee. But Bruv...

CHERI ALVAREZ

My daughter got us this coffee maker…

My daughter got us this coffee maker and we love it! It’s so convenient. I only drink Americanos and this makes a great Americano! It doesn’t even need creamer! We

aprille ross

I loooove my Bruvi

I loooove my Bruvi! It gets my morning going in the right direction. It’s easy to use and makes a fabulous cup of coffee. I find the chimes helpful to alert me when my cup of coffee has finished brewi...

Nancy B

Coffee shop brewing quality at home

I love the versatility of this machine in such a sleek design. I had a keurig but I didn't like how long it took for the coffee pod to brew. With the Bruvi as soon I hit the start button it starts br...

Danish D'Abreau

Pod delivery ..... urgh.

This is an update to my previous 5 star review for Bruvi. After really loving this machine and using it , I went to reorder pods. I assumed they delivered pods really quickly like Nespresso ( almost...

Jung Ii Wolf

This is a very unique coffee maker

This is a very unique coffee maker. Good engineering and options, as well as smartphone capabilities . The coffee pack has great variety and a clean smooth taste that wakes up my brain. And the sal...

CTLDragon1942

Remarkable Service with Great Support

The service here is outstanding, with remarkable support. I contacted them several times via email, and they consistently responded quickly, regardless of the time. I purchased a grinder at a great pr...

Kimberly Rogers

Very prompt delivery with great…

Very prompt delivery with great communication throughout. The portafilter, dosing ring and shower screen are of great quality. Very impressed.

Katrina Coleman

Items were delivered promptly and well…

Items were delivered promptly and well packaged. Follow up emails from company to reach out if any issues and a thank you card in the package were a nice touch.

Claire Clark

Great products for great prices

Picked up a brand new coffee grinder from Sigma Coffee for a good price and it arrived promptly right after Christmas.

Rudy

Excellent

Excellent customer service from David and prompt shipping.

Frankie Barnes

KinGrinder K6

Fast delivery and well packed. Very happy and will use Sigma Coffee again.

Autumn Parker

Extremely Disappointed with My Experience

I'm very disappointed with my experience. I usually don't write reviews, but I feel the need to warn others who might face similar issues when ordering items beyond a coffee maker. I placed an order f...

Shepherd Powell

Outstanding Support from the Team

The assistance I received from the team on the day they were wrapping up for the holidays was exceptional. I reached out via email regarding my coffee machine and was informed that, due to the holiday...

KB

Customer Service Reflects Company Values

A company's true nature is often revealed through its customer service, particularly during unexpected issues. The support team for the service has completely disregarded all requests for assistance a...

glunt39

Warning: This will seriously improve your game.

So I have had the ECM V Profi PID with flow control now for 2 weeks. This is a serious step up from the Gaggia Classic which I ran for 14 years. With impeccable build quality, the ECM is a statement p...

Dean Ross

Really special customer service and a…

Really special customer service and a great coffee machine setup. I bought a Profitec machine and grinder. Ciaran really took the time to answer any questions we had, and even followed up (unprompte...

kamalek61

Fantastic Supplier

I did my research, including service and price and then rang Ciaran in Home Coffee Machines. He was knowledgeable, helpful and simply allowed me to choose the machine I wanted, offering pros and cons...

Andrew

The website was easy to understand and find what I needed, and has a huge variety of products. My or

The website was easy to understand and find what I needed, and has a huge variety of products. My order arrived the next day with no issues at all, and packaged extremely well. Overall a very, very pl...

Andy Hardy

The green LED on my Rocket Mozzafiato stopped working, so I needed a new one. There seemed to be a c

The green LED on my Rocket Mozzafiato stopped working, so I needed a new one. There seemed to be a couple of versions with slightly different connectors. The one that looked like the one I needed was...

Bernard Jason

Great advice for the home barista.

The team at Bella Barista are lovely to deal with, and very knowledgeable about how to get a great coffee at home. They are happy to spend time with you at their place or on the phone and their servic...

Simon

I Love this company

I Love this company. Great coffee and customer service when needed

Abdalhadi AlAjmi

Best coffee supplier in the Uk!

Ordered my new Meraki coffee machine from here. The delivery was fast and the packaging was secure. I have got a free bean that is compatible with meraki as well, and it came with personal letter, whi...

Guest

Amazing place for all your coffee…

Amazing place for all your coffee supplies and parts super fast delivery and customer support is excellent very knowledgeable

Emma Mayhew

The first delivery back on 6th Jan was left outside our warehouse door - chasing this up as POD advi

The first delivery back on 6th Jan was left outside our warehouse door - chasing this up as POD advised driver had left at a 'sales counter and signed for by Watson' - on investigation we had no emplo...

ANC58

Customer Service team…

Lorraine from the Customer Service team dealt with our query in an exemplary manner.

Bev

QUICK RESPONSE TIME

QUICK RESPONSE TIME, VERY CLEAR EASY TO FOLLOW INSTRUCTIONS OF HOW TO TRY TO RESOLVE ISSUE WITHOUT ENGINEER VISIT

Radio Taxis

New Machine installed

Had our new coffee machine installed today, absolutely easy and straight forward install. The installer was very friendly and so passionate about his role and the company. A+ Thanky ou.

Sharon

Company was very easy to deal with

Company was very easy to deal with. Engineer was really friendly and very helpful and patient with me so I understood exactly how the machine worked as it was very different to the one being replaced...

Damien Callaly

Fast and efficient

Lanna Clark

Quick Response to My Service Inquiry

They promptly addressed my service inquiry regarding an intermittent starting issue with my grinder within hours. Provided a straightforward testing guide to help diagnose the issue. After I submitted...

Sylvia Parker

Excellent Experience with the Team

I've purchased ceramic burrs on two occasions, and each time, the staff at the company have been outstanding. The delivery was prompt, and the entire process from ordering to shipping operates seamles...

Albert

So easy to be helpful Basically…

So easy to be helpful Basically nice people to deal with…

AR

Great company

Aside from having to get through the AI to get an actual human...stellar service once humans got involved. :)

J.............

Very professional

Very professional, friendly support…5 stars!

Carla Nieto

Replaced my grinder asap after having a…

Replaced my grinder asap after having a phone conversation about the grinder not working after 6 months. Received replacement ASAP.

Alexa Brown

Exceptional Assistance from the Representative!

The representative provided outstanding support in a situation that was entirely my fault. If this is the standard of customer service, I can only expect the product to be equally impressive. I can't...

CP

Real Espresso, on a Budget

I picked up the Flair GO as a way to get into espresso without a huge investment, and I’m honestly blown away. For something this compact and affordable, it pulls really tasty espresso shots with legi...

MonsterGolden

Stands behind their product

An issue came up with my Flair 58+ and the local dealer in Canada was unresponsive. Mihir from Flair Espresso took care of my issue through a different dealer, covered under warranty. It's operating r...

Steve Lopez

By far the best customer service I have…

By far the best customer service I have experience ! Vergil is great

Remi Will

Outstanding customer service!

I had a small issue with my Flair Espresso and reached out to the company. They responded immediately and sent me the replacement part without hesitation. Truly outstanding after-sales service — fast,...

Brandon L

High Quality Products and Service

I own several products from the Flair line and they are built to last. Their espresso machines are made with high quality materials, and you can tell right away that a lot of care goes into the design...

tyler wieneke

I’m super impressed with my new Terra Kaffe Demi. Makes perfect espresso every time and super easy t

I’m super impressed with my new Terra Kaffe Demi. Makes perfect espresso every time and super easy to clean. When I had a question about a setting and emailed support, they responded very quickly to a...

John Nordstrom

I reached out when my Demi machine was not starting up. They responded by email immediately and my p

I reached out when my Demi machine was not starting up. They responded by email immediately and my problem was fixed in 5 minutes. I did not expect such prompt service. Amazing! Love my machine too. S...

Susan Ghorbani

We are obsessed with our new Terra Kaffe Demi. It's so fast, easy to use, and makes the best cup: Es

We are obsessed with our new Terra Kaffe Demi. It's so fast, easy to use, and makes the best cup: Espresso, Lungo, Americano, Drip. The smart functions make the process and cleanup feel effortless. It...

Ember H.

The Terra Kaffe Demi is a true masterpiece, but its charm pales in comparison to the

The Terra Kaffe Demi is a true masterpiece, but its charm pales in comparison to the incredible espresso it produces. Each shot is rich, smooth, and genuinely delightful. Operating the machine is surp...

Rosalie Scott

A fantastic espresso machine with a stylish design

I am truly impressed with this espresso machine. Its elegant design and minimalist aesthetic blend perfectly into my environment, and it’s wonderfully straightforward to operate. Beyond its looks, it...

Toddy Hughes

Quick resolution for my TK-02 issue

I encountered a message on my TK-02 that I couldn't clear. After reaching out via email, I received a prompt reply that resolved the issue. I appreciated not feeling foolish, and the support team genu...

Xvs

The employee effectively ran the operations department independently, supporting and developing all

The employee effectively ran the operations department independently, supporting and developing all operators using over 10 years of prior management experience gained in retail. Despite a proven and...

posigaming80

Responsive and Helpful

Vending Sense were responsive to all our queries and issues. When the engineer came to install our machine, the consumables had not arrived, but the engineer went and bought us coffee beans and milk t...

Neon_Strixezsz23

Vitro S1 Instant

Nice & simple to use with great tasting coffees.

Leroy Wilson

Brilliant Service from Brigland

Brilliant Service from Brigland! I had the pleasure of working with Matthew Brigland from Vending Sense while sourcing coffee machines and water taps for our office, and I highly recommend his service...

Hale Lewis

Unfortunately the delivery was very…

Unfortunately the delivery was very delayed and no one updated us, unless we chased them. Even when we did receive it, we was missing parts of the order. They did apologise about the delay, but it too...

Candy P.

Contract confusion and poor customer service

We have been a long term customer of Liquidline and initially received good customer service for our office contract. So much so that we took out a second contract for a retail location. Sadly the ret...

Laura Achilles

Over one month has passed and I am still awaiting a refund that I am legally entitled to receive. I

Over one month has passed and I am still awaiting a refund that I am legally entitled to receive. I was advised via email that my payment had been refunded; however, no funds were returned. The docum...

Casey

ONE STAR - CAUTION - Order Issues

ONE STAR - CAUTION - We ordered a wine/bar fridge, but it was never shipped. We were initially promised a refund, but then informed that the management and accounts team were unavailable, and now the...

Denis Anderson

Caution Advised for This Business

It is highly recommended to look up this business on Fair Trading, as they have warned consumers to avoid this unreliable service. There is a strong chance your order won't arrive, and obtaining a ref...

Ivy F.

Excellent products and fast delivery…

Excellent products and fast delivery times. Definitely my go-to for all things Coffee! Thanks Coffee Beanery :)

Natalie F.

I really disappointed

I really disappointed, I have paid for everything, now over two weeks with nothing of information about the shipping, or tracking number.

Wade

Always excellent service from the team…

Always excellent service from the team at Coffee Beanery. Great range of coffee beans and I particularly like the Superior and Creme brands.

Volker H

No spare part for a 3 year old grinder are available. Recommended alternative was something wrong an

No spare part for a 3 year old grinder are available. Recommended alternative was something wrong and correct pieces are not send even after customer service promised to do so. No response for questio...

GTRGamesYT

Quick processing of the order and quick…

Quick processing of the order and quick delivery. Very satisfied.

Rufus Parker

Missing cup, missing money

Their cups are great and incredible pretty, but their service is less than good. I’m still waiting for a missing cup and they don’t answer at all or send back my money.

Donna Foster

ATTENTION THEY ARE SCAMMERS AND…

ATTENTION THEY ARE SCAMMERS AND INCOMPETENT. they drove me crazy for months starting with the shipment which should have been free above €500, but which was still charged to me and for which I had to...

Xavier Turner

Excellent service and delivery time

Excellent service and delivery time. I’ve been updated regarding the restock of DF83 grinders and received it as planned.

Arthur Price

excellent product quality, good service

G-Iota / DF64 delivered in announced time. Received the latest model revision (V.5 at the time being with some enhancements compared to initial revision).Grinder works flawlessly out of the box. The b...

jfcouec53

Poor communication and lack of responsiveness.

I experienced poor communication and a lack of interest. I placed an order for 11 products on their website on November 28th, and by December 2nd, I called because I hadn't received any email updates....

AsFyer

Quality products

Good quality products.

Maria Sanders

My go-to for coffee supplies

A wide range of options available at fair prices. Orders are delivered very quickly. I've never encountered any issues.

Patenzo

Helpful customer support

Customer support was responsive and provided detailed explanations during my online purchase.

Charlotte Barnes

Strong recommendation

Competitive prices, affordable and quick international shipping, and products as described! They responded almost instantly to my inquiries on Messenger. However, the e-shop and checkout experience co...

Eileen Harris

Excellent service

Fantastic service! They are wonderful! I highly recommend them.

Reynold S.

Outstanding experience with my recent grinder purchase

I bought a single dose grinder from a seller, and my experience was fantastic from beginning to end. The order was shipped internationally from Italy to Armenia via a reliable courier, and everything...

Quentin

saudi arabia 🇸🇦 شرورة

I have bought the Eureka mill 75 very excellent white cereals and coffee crazy sincerely sweetest taste and shipping was purchased in my Kingdom of Saudi Arabia at night and the second day was sent a...

BS

Bad experience

Hello. I have a bad experience with this site, which is that I bought 8 Tampers at a value of € 160 on 06/24/2020. My order was delayed. I sent numerous emails to ship the tampers or refund my money....

MC68

Highly recommend

I have bought two very expensive items from them and I can highly recommend Espresso Coffee Shop- very quick delivery to Ireland, they reply to phone calls and are very helpful. Thank you

JB1

Great experience with the shop

Have a good experience with Espressocoffeeshop since 2015 once I have ordered Rancilio Silvia and paid with PayPal and the most recent time - Eureka Zenith E65 HS purchase a week ago. There wasn’t Pay...

Clementine

Ridiculously fast shipping from Italy…

Ridiculously fast shipping from Italy to the US, best prices by far, couldn't be happier. They are not the best about emailing back, but well worth doing business with!

Elizabeth Bruner

A great gift for a coffee roaster!

The bean cooler works great and has helped my husband with the roasting process and minimize the amount of time he spends on cooling the beans. He says it’s the best gift he has ever gotten!

Dan E

Rapid cooling without flying coffee chaff!

Bought the Sandbox Smart C1 Coffee Bean Cooling Tray to pair with my Ikawa Coffee Roaster. I'll admit it was a bit bigger than I anticipated but it works very well. Rapidly cools beans to room temp wi...

Luis McGowan

Communication is fine as well

Communication is fine as well. Over well good.

LILIYA CHORNA

Very good service!

Alex Ciumasu

Great communication

Great communication, fast delivery. Item delivered as expected. Very nice follow up.

Linda

Great service, pricing and products…

This is my first time doing business with Coffee roast Co and it won’t be my last! I needed some help getting my order processed and Justine responded promptly and kindly to my request and even went t...

stuart mclelland

Ordered a coffee machine on 2nd Jan as it was advertised in stock. On 9 th Jan got e mail saying out

Ordered a coffee machine on 2nd Jan as it was advertised in stock. On 9 th Jan got e mail saying out of stock so I asked for a refund which was promised. Today is 27 th Jan and still no refund after e...

ItsGamingYT10

Fantastic machine with great support experience

I received a beautiful machine for my 50th birthday and it was working perfectly for 2 months until it stopped pouring. After reaching out to the technical support team, exchanging emails, and sharing...

KB

Delays but great product

The order arrived yesterday and was well packaged. The coffee machine is fantastic and works better than our previous one, and I'm pleased with the price. However, the customer service was lacking. I...

Vicky thornton

All machines are fitted with European plugs with a UK adaptor

I bought a coffee machine from coffeefriend.co.uk and when it was delivered it had a European plug on it with a UK adaptor. I assumed this was a mistake and the machine was sent in error, but no, all...

Rebecca and Chris

Prompt communication from the sales…

Prompt communication from the sales team.

Ioulia

Great and super fast delivery

Great and super fast delivery! Fantastic! The only problem is the volume of the emails I have been receiving since I made the order. I bought an espresso machine . I think that the volume of the email...

Carlos Costa

After waiting several months for a good price discount, was happy to finally buy my new coffee machi

After waiting several months for a good price discount, was happy to finally buy my new coffee machine Delonghi Rivelia in the end of 2026. Add it for less than a month when started to not grind the c...

T C

I was a longtime De’Longhi customer and previously owned a Magnifica machine that provided excellent

I was a longtime De’Longhi customer and previously owned a Magnifica machine that provided excellent, trouble-free service for over eight years. Because of that positive experience, I chose the Magnif...

David Gaier

I bought a DeLonghi "Magnifica" espresso machine for $1,000 that was advertised as basically stronge

I bought a DeLonghi "Magnifica" espresso machine for $1,000 that was advertised as basically stronger than a fireplug and more reliable than a golden retriever. Quite the contrary--the machine has fai...

Chris Drewery

I bought a coffee machine from this company at the end of last year, and it was faulty so I called c

I bought a coffee machine from this company at the end of last year, and it was faulty so I called customer services and they agreed to refund and organised a Parcelforce collection, so far so good......

Steve

So far absolutely appalling. Website should work but it didn't accept payment in two different brows

So far absolutely appalling. Website should work but it didn't accept payment in two different browsers and even though there was a payment error it won't let me use my first purchase 10% off. That's...

Miriam Ripley

Terrible customer service. Wish that I had never purchased the delonghi rivelia Had a fault and i co

Terrible customer service. Wish that I had never purchased the delonghi rivelia Had a fault and i couldn't open the drawer. Sent it back, zero communication, now past the 10 days of turn around. No re...

Danielle Livingston

I receive a Vertuo pop machine for Christmas 2025. It is now not heating properly and they will not

I receive a Vertuo pop machine for Christmas 2025. It is now not heating properly and they will not go through warranty due to me not having proof of purchase because it was a GIFT. Would not recommen...

Eugene Honu

Disappointing customer service

I bought a Essenza Mini Black that, for some defect, it stopped working after a few months. It was still on warranty, but Nespresso used every excuse to refuse repairing it or covering for it. Their c...

Averil Turner

Don't Buy Gift Certificates

I had purchased a gift certificate in the US for my friend in Kuala Lumpur. I specifically chose Nespresso because I knew he was a member and I saw many stores in KL where he could redeem. After I pur...

Harlan W

Disappointing Customer Services - Loyalty

Nespresso has some really good coffee. However, they should for the commitment and money you'll spend. Particularly as a discerning coffee drinker my European wife is over several years! As an example...

YB

Terrible customer service and false…

Terrible customer service and false advertising. Their team speaks to customers in a condescending manner and provides no productive troubleshooting to problems such as delays with orders, missing ord...

Bing Oliver

No appreciation for loyal customers.

Delicious coffee. I've spent $850 on it.Got a flavor I did not like and asked if I could return, refund, get a credit. "Gustavo" kept saying he understood and was sorry but could do nothing.I'll be bu...

MF35

Disappointed with the durability and support

I purchased my nano lithium foamer less than two months ago and handle all my items with care. Unfortunately, the plastic component has broken, and despite my efforts to seek assistance via email, I h...

Carolina

Excellent product by an excellent…

Excellent product by an excellent brand. Not only is the product impressive but the way subminimal team handles customer care and provide prompt resolution in case of any defects/breakdown, it really...

Simone P.

Horrible customer service

I had to order a replacement part (a simple little $3 shaft that slides onto their frother). The replacement was defective and didn't slide on so I requested a replacement. In response, they required...

Matt

Excellent Product

Excellent Product. Far supperior to any other hand frother I have ever tried. Also worth mention I had shipping issue and the customer service was able to assist and resolve the situation with me.

Doug Morgan

Nanofoamer froths milk to a quality…

Nanofoamer froths milk to a quality silky finish. It compares to professional coffee machines. My preference is the super fine mesh.

Romilda

Mini Rolls Royce

Being very much used to my proper espresso machine, my coffee expectations are high. Getting a portable milk foamer which actually works and keeps the battery for quite some time, was a very positive...

Adora

Very pleased with my experience at a coffee supplier

I am very pleased with my experience at a coffee supplier. When I ordered a machine that was out of stock, a representative quickly reached out to me, unlike other sellers who might have just canceled...

Beatrix Hughes

Great service

Great service. Promptly send my Lelit coffee machine so I was able to take it back to Thailand with me. Great follow up service. A pleasure to deal with.

Shepherd Parker

Excellent service

Excellent service Very helpful

arkke83

I ordered a Rocket Cinquatotto R58…

I ordered a Rocket Cinquatotto R58 coffee machine. It arrived on time and as expected and is very impressive. As it is a considered purchase I reached out to Prime Coffee Suppliers beforehand - who sp...

Florence

Great service

Great service, price and machine. Thanks!

ToOonZ

Cannot recommend Adam enough.

Cannot recommend Adam enough at Prime Coffee Suppliers. Was a pleasure working with him and I look forward to our future dealings! 5 Stars! :)

Aristote

Issues with portafilters order

I ordered bottomless portafilters along with new gaskets. While the gaskets arrived promptly, the portafilters were never delivered. After a week of waiting, I reached out for an update and was told m...

Madison T.

Ordered the product three months ago

Ordered the product three months ago. Was sent an email about the delivery status saying it would arrive at the beginning of the month. Now it's the 22nd of that month and I still haven't received m...

Job Cook

I was promised delivery on March and I…

I was promised delivery on March and I got it a month earlier. Great service and I am happy with my coffee brewer. Thank you

Jeffery Turner

It’s nice delivery and a good experience.

I was frustrated after ordering a item for not receiving any shipping info for a while. But I got it soon after talking with custom support and It was delivered carefully as tracking info. Nice respon...

NicoPlaysThings11

Quick shipment

Quick shipment, delivered sooner than promised. The PF came picked in original paper and was in as expected new condition.

Naila Cooper

I ordered an Oscar II almost 2 weeks…

I ordered an Oscar II almost 2 weeks ago and it still has not even shipped. Voltage has been very hard for me contact. I am looking at mid April before my product ships. I guess I should have used Ama...

Kerri Evans

Not only does this company not care about consumer satisfaction or warranty agreements, they knowing

Not only does this company not care about consumer satisfaction or warranty agreements, they knowingly threaten, and expose their customers private information when they try to report faulty component...

Dan Johnson

No support when coffee machine arrived broken. Steam pipe broken off and water leaks everywhere. It

No support when coffee machine arrived broken. Steam pipe broken off and water leaks everywhere. It does not function at all. Only suggestion is to use the WeChat app (I tried however could not get ac...

Tim Tse

I find this misleading as the item was listed as being in stock in the website for UK users at the t

I find this misleading as the item was listed as being in stock in the website for UK users at the time of purchase. But this is actually a international shipment. It took 7 days to get the tracking c...

Cary

Great little company to deal with

Great little company to deal with. Staff super helpful and knowledgable. Bought a DF64V grinder last year as well as a circuit board and new burrs since and couldn’t be happier.I livening the Uk so am...

Jake

Great value and service.

Wasn’t sure what to expect given the mixed reviews but ordered anyway as they offered a much better price than anywhere else. I had a fantastic experience. Dispatched within a few days and took less t...

Ernie Barnes

Sadly failed to deliver

Sadly failed to deliver the DF54 I ordered. Messed me around for two months making excuses and passing me back to their courier Evri who had apparently lost my parcel, then eventually stopped respond...

Nicolaas Pereboom

Overall my first experience has been good. So why not 5 stars? The main issue was last-stretch de

Overall my first experience has been good. So why not 5 stars? The main issue was last-stretch delivery in France. According to the tracker, DB Schenker delivered the Lelit Bianca V3 I ordered to t...

matthewborgert

Happy with Coffefriend

Happy with Coffefriend, but not really with DPD.

Littl3tymcfly3226

I ordered twice on this website

I ordered twice on this website. Everything worked well. Material received in a good shape, well packaged.There was a small bug with the website for my 1rst order, I made an enquiry about it and the s...

Durza741

Great website

Great price Quick Delivery even if it was coming from Poland to France

Grant Zhang

good product well arrived

Igor Ross

Delivery service

Delivery service, product quality - top