jojoclodo98

Frustrating experience with my holiday order

I placed an order for a sweater for my son on December 9th, and it still hasn’t arrived. It’s been hard to contact customer support. I requested a refund but have not received any reply.

Clara Morel

Good product

Good product, excellent return service.

yulali123

Taille petit

Masterlexus

Tip top

Tip top. Merci beaucoup

Nigel Price

Great shirt

Great shirt. Good quality. Ordered a size M which might be a bit bigger than the usual M but still very happy with my purchase, as was the receiver!

Yara B.

Perfect

Perfect, maat kleur design en service

Kara Long

The fern that I paid almost $30 for is an absolute piece of GARBAGE. The shipping took 3 weeks. I gu

The fern that I paid almost $30 for is an absolute piece of GARBAGE. The shipping took 3 weeks. I guess I'm just going to eat the cost since I would have to pay for return shipping. The video and the...

SR

I ordered weeks ago and still have not…

I ordered weeks ago and still have not received my order. Emails them are worthless. A very bad company to order from. BEWARE!!!!!

HC

Zero if possible!!

Zero if possible!!! Still waiting nearly a month!!! Request to refund and cancel the.order no response!! Losers!!!

Hilary Cooper

I never have recieved my order

I never have recieved my order. All I get is a "sorry for the inconveniece".

MB50

Scam

Scam! Fraud! Name is similar to one that advertises flowers on The Knot! Do not use Metropolitak.com. Ordered 4 beautiful full hanging Boston ferns. Shipping from US in 1-3 days. From China! Overcha...

Gilbert

Poor quality product

Ordered Boston Ferns that looked thick and pretty. 2+ months later I finally received the scrawniest, poorest looking things for $19.99 each. I could have bought higher quality silk ferns at a Dollar...

Brenda Beath

Wrong product sent, the Color I ordered was not what I got. Huge upcharge since the same product is

Wrong product sent, the Color I ordered was not what I got. Huge upcharge since the same product is available from sites like temu for a fraction of the price. Return policy is customer paid to their...

Melvyn

Amazing quality shirts well worth the…

Amazing quality shirts well worth the money definitely buying more

Danny P.

Quality t shirts

Quality t shirts, quality designs and quality breathable material100% be ordering more

Dane Scott

Amazing quality clothing

Amazing quality clothing by equally amazing people/company 100% buying more

CH62

Great quality

Great quality, fast shipping and looking forward to the release of the new range!!

Sapphire Howard

Fast delivery & amazing quality

Ordered the navy vertex tee yesterday and it arrived this morning. Quality T-shirt at a very good price with super fast delivery. Photos don’t do the vertex tee justice!

Basil Clark

Disappointing Experience with This Jacket

As someone who dabbles in leatherworking, I feel I can provide an informed opinion. This jacket is far from what was advertised. It seems like they may have used a stolen image, as the cuts are comple...

Armistead Butler

Awesome

I took a chance as I wasn’t familiar with the company. I ordered on a Friday and i was provided a tracking number and it was with me on the Tuesday. So a quick delivery to The U.K. from Pakistan. Hand...

Ida T.

Smaller than US sizes

This company doesn't have a US size chart. 😕Their sizes run 2 sizes too small.

Ambrose

Real Leather

I just happened to put into the computer Real Leather and Hawk and Bull came up. I was impressed with the excellent workmanship and quality of the material. I saw a similar Longmire Coat at many, many...

Carrie Anne R.

Great experience

Great experience. True to size. The images on the website are true as well. The constant feedback from H&B was great as well. Few vendors will try to make sure they have met their clients needs af...

TW

Ordered a leather jacket

Ordered a leather jacket. Love it and fits perfectly

jon wells

how can these people still be in business. these are $10 sweatshirts costing $150 I made the mista

how can these people still be in business. these are $10 sweatshirts costing $150 I made the mistake of wearing my new one on an airplane and by the time we landed me and everyone around me were cov...

Ramona Rogers

Loyalty Fading

I’ve been a loyal customer for years, but this latest experience will likely be my last. I spent a significant amount over three weeks ago, and despite being told my order was 'in transit,' I never re...

_Darklight_

Worst customer service

Worst customer service - very dismissive! If you are in Canada, you will need to pay duties and if you need to return best of luck!

Andrea Patterson

Sadly a waste of time and money.

I found out this company was made in USA so I really tried to love this brand. My first sweatshirt was so soft, I was hooked. But it was the equivalent of choosing the wrong sports team as a child. I...

Hayley

HORRIBLE CUSTOMER SERVICE

I absolutely LOVED this company for the first view items that I’ve ordered. However, since my initial couple of purchases, the quality and customer service are terrible. Last Christmas I ordered a h...

barbar260690

Refuse to help with exchanges

I used to love Aviator Nation. However, they don't care about their customers. I bought 2 sweatshirts that arrived and were too big. I bought them on sale and due to that fact, could only exchange...

JL15

Disappointing product and return process

The product was unsatisfactory. The return process is unrealistic as you have to pay for both shipping and customs fees to return it to the original location. The quality of the item is disappointing....

Charley

Timely delivery and great quality

The handbag arrived on time, and the quality exceeded my expectations. It's very well made—I love it!

Jeannie Anderson

Fraudulent practices

They don't deserve any stars; it's a scam. Don't buy anything here—updates on shipping are very slow, and they will eventually inform you about a lost order. Then they expect you to purchase something...

Bruno Fisher

Low-quality product and slow delivery

It took an excessively long time from order to delivery—two weeks. I ordered on December 7th for my daughter's birthday on December 20th, but it didn’t arrive until December 22nd. Once the item reache...

ET

Extremely disappointing experience

TM

This company is a fraud

This is a fraud. I purchased a sensory swing for a toddler, and it doesn't resemble the advertisement or image at all. Responses are delayed or nonexistent. They request photos and detailed explanatio...

Victoria Kenyon

Paid for next day delivery and it took three working days to arrive. Appreciate this is the courier

Paid for next day delivery and it took three working days to arrive. Appreciate this is the courier's fault but I paid River Island for next day delivery in the hope they use a reputable company. The...

Isabella Bičarjova

I am extremely disappointed with my experience with River Island. I ordered a bag that arrived damag

I am extremely disappointed with my experience with River Island. I ordered a bag that arrived damaged due to poor packaging. Initially, River Island customer service informed me that if I provided pr...

RW3

Kudos to the sales assistant for outstanding support!

I want to express my appreciation for the sales assistant who provided exceptional support during my visit to the branch. She was incredibly helpful and had a wonderfully cheerful demeanor. Not only d...

ChezpasQuoi

Disappointing Pricing Policy

I bought a pair of shoes at a discounted price, but the price dropped even further shortly after. When I contacted the support team for a refund of the difference, they said no and insisted I return a...

Jp

Don't bother with petite in store…

This store used to be fashionable and also catered petite jeans & clothing .Sadly last few years it clothing has gone off kilter. No more petite clothing as no space ,in a huge store they stayed.It's...

Jelle Van duuren

Terrible customer service

Terrible customer service. I’ve emailed a hundred times, and they keep asking for the same information over and over. Returns are made unnecessarily difficult. Horrible company.

VS99

Complete scam!

This is a complete scam! The service claims to sell window treatments, but the billing site is suspicious. It appears to be a fraudulent operation.

JR

If I could choose 0 or a negative number i would!

I am a long time Internet shopper and I have never experienced a service THAT BAD. About a month and half i ordered some stuff from this shop. The first alarm came when all of a sudden my card wasn't...

Ramonlycombos

Frustrating and terrible!

If I could give them a zero or negative number, I would! I ordered four bridesmaid dresses from here and they seemed really kind at first. When the dresses came, they were hideous and nothing like the...

Randi Price

Its fraud company

Totally FRAUD FRAUD.....

Julian Král

i am a very very helpful and peacefull

AB78

total scam

total scam , bought a posture corrective belt and they send something different and got broke in first try, don't waste money , total scam

David Doll

Ordered 2 RC Porsche cars but they sent the wrong ones for a Christmas gift. Now I find out they'v

Ordered 2 RC Porsche cars but they sent the wrong ones for a Christmas gift. Now I find out they've been charging me $49.99/month for some bullshit membership I wasn't even aware of nor signed up fo...

Evan Colbeck

Bought it about a week from Christmas, figured it wouldn’t come in on time and I was right however i

Bought it about a week from Christmas, figured it wouldn’t come in on time and I was right however it ended up coming in closer to February. When I did get it quality was absolutely horrible… after on...

Ernest Rogers

Prioritizes Profit Over Customer Care

The service seems to prioritize profit over customer satisfaction, attempting to extract as much money as possible. They automatically enroll you in a subscription even if you deselect the option, and...

_Gigacube_69

Beware of this fraudulent site.

This site is fraudulent. They continue to charge my credit card, and I have yet to receive my items. I was forced to cancel my credit card and have also notified my local authorities to alert others....

Rain Wilson

No updates on order placed weeks ago

I ordered on December 15 and have only received a confirmation of my order. My payment has already been processed, yet I've sent an email inquiring about the shipping date and have received no reply....

Evan Kelly

Order placed but no updates received

I placed an order and received a confirmation, but the payment was deducted from my account and I haven't received any shipping information. Despite multiple attempts to reach out through various chan...

Avery Woods Weber

Memery goes above and beyond in providing customers with quality re-creations of vintage styles that

Memery goes above and beyond in providing customers with quality re-creations of vintage styles that are nearly impossible to find elsewhere. Not only is Memery craftsmanship excellent, but they off...

the_sniper_0328

Finally back in heels after years!

After 5 years of not being able to wear heels due to foot issues, I discovered some styles and widths on a certain platform. I decided to give them a try and I'm thrilled with the results. I will defi...

Palmer

Comfortable and beautiful

The boots are beautiful and very comfortable, an exceptional combination. I bought the wide version, and from the first moment they felt like slippers. I changed the shoe strings and threading to crea...

VM16

Very high-quality customer service

I ordered the gorgeous pair of "20s/30s Art Deco inspired evening sandals - Gold - Helen" heels. Unfortunately, they hurt my feet because they're a little too tight on the sides for me. And on closer...

Fairfox9513

Great fan of Memery

Thanks to their recent sales, I got my latest pair, Ellen, lace-up shoes. Easy for me to write a positive comment, as this is not my first pair of shoes from Memery. As a 38 EU size, their 38 is fine...

Trudy R.

Wonderful shoes

Wonderful shoes every time.Perfect fit and very comfortable Great style which make my feet look smaller

TheEight22

Non comprate ! Don’t buy

I placed an order and of course the amount was immediately tsken from my credit card but i never received the items i orderedNon comprate… e’ una fregatura! Ho fatto un ordine, l’ammontare prelevato s...

MS

Good quality and got them for a great…

Good quality and got them for a great price. They are pretty and extremely comfortable, like walking on a pillow. Good support.

Moira Johnson

I gave this product to a child going to…

I gave this product to a child going to school.

MT

These boots are really cute

These boots are really cute! I bought them for pretty much just one outfit and they look adorable together! The price was perfect considering that i’m only wearing them maybe once a week. They fit per...

Thor B.

Bought these for my granddaughter

Bought these for my granddaughter. She loves them and lives the ability to switch the straps. She’s four and thinks she looks like a princess.

Medea Reed

Bought them for school and it looks as…

Bought them for school and it looks as described. My daughter likes them and she is comfortable in them. We’ll see how they do on the school playground.

Aleksandra L

Agree with previous comments- the return process is horrible and you cannot return items on sale. A

Agree with previous comments- the return process is horrible and you cannot return items on sale. Also items on Sale page will be even more reduced in mid March, so I would not recommend buying anyth...

Clover Morgan

AVOID ONLINE PURCHASES FROM THIS BRAND.

AVOID ONLINE PURCHASES FROM THIS BRAND. I have been a loyal customer for many years, buying through a major retailer without any issues. However, my recent experience buying online will be my first an...

Mike Reed

DO NOT BUY FROM HERE!!!!!

DO NOT BUY FROM HERE!!!!!! It would cost me $325 to return a $380 dress from the US (Florida). I was advised not to use USPS as apparently the tracking number will stop working when the package leaves...

Paula Morgan

Return is a pain cheap chinese dress

Return is a pain, and no recognition at all. 400 USD fedex, 400 USD UPS and 61 USD in USPS with tracking no insurance and dresses are between 200-2000 USD. So not at all fair and at risk if you return...

Juniper Coleman

I paid for an item that I never…

I paid for an item that I never received my order. They blame the carrier who is absolutely not cooperative.Result, I paid 150 dollars for an item that I never received and no help was given to me.I'm...

Dougie Bell

Do NOT order from Shona Joy

Do NOT order from Shona Joy! Not only was the quality terrible, but they do not provide return shipping options. You need to arrange this yourself. I paid $180 to return one item via FedEx. This was t...

Shayden Tengu

Great shoes and great collection but being outside of america it was annoying waiting for v3 to rest

Great shoes and great collection but being outside of america it was annoying waiting for v3 to restock over in Australia but since getting my high tops it help me score 5th total and 1st in juniors s...

Adrian W.

Very light weight and comfortable

Sharlene

Grippy shoes and international delivery!

Got the shoes from the US to Europe in less than two weeks and I didn't have to deal with the hassle of customs. However, it would be nice to have more affordable shipping if possible as shipping+taxe...

Anna Lund

Amazing shoes

Bradley L.

Best Shoe for Powerlifting

Received order quickly. The shoes were as described. Provides great traction and stability for all 3 main lifts.

Bart Brown

Terrible suggestion and experience

Terrible shoe. Doesn’t fit to size despite the sites recommendation. Customer support was not helpful, and when the shoe doesn’t fit, because of the recommendations given, you are expected to pay for...

Leamon Morris

Received incorrect item and poor quality

I ordered a dark brown wool blend coat with sleeve buttons and a back vent. Instead, I received a light camel coat made of polyester, missing sleeve buttons and a vent. The quality was extremely poor...

Merve Mihmat

Impressed with the quality for the…

Impressed with the quality for the price.

Cihad Sözsav

First time buying from Lavencio and…

First time buying from Lavencio and impressed with the quality for the price. Fantastic products and price to performance. Won’t be the last purchase that’s for sure.

Markus King

Poor turn around time still haven’t received my order

I placed my order on Nov. 7 and received a notification that it was “on its way” on Nov. 8 since then I haven’t received any updates and it’s been over 3 weeks since. I won’t ever order from them agai...

Agatha

No support for my order

I ordered a sweater over two weeks ago. The tracking says it’s on its way, but I can't find anyone to contact for updates. The help site is just a blank page.

Obadiah Long

Outstanding customer service

I’ll be honest. I placed my order on November 19th and just received it tonight. Initially, I didn't get a response until I posted a negative review, which I've since removed. Upon reaching out again,...

Moda Fizique

They have poor business practice and customer service hygiene. I bought $300 worth of clothes that h

They have poor business practice and customer service hygiene. I bought $300 worth of clothes that had delayed shipping (fine, this happens) however the updates on it were inconsistent, they gave no t...

Lorraine

I ordered over 2 weeks ago

I ordered over 2 weeks ago, and have received no update on my order. Reached out twice through email as well as on fb & ig, but have had no response. Definitely will not be ordering again.

SW22

I was very excited to try this company…BUT

I was very excited to try this company as from the outside they provide everything I am looking for; Organic, Transparent, and Cute. I ordered on Jan 9th and finally received HALF of my order on Feb 7...

Marigold W.

Terrible Customer Service

The quality of the clothes I ordered was really, really awful. I ended up returning a pair of shorts because my boyfriend pointed how poorly they were made and he could tell when I tried them on. I li...

BR

If I could rate this company a -10 I…

If I could rate this company a -10 I would. The ordering process was a nightmare. I read horrible reviews once I placed an order so I immediately requested a cancellation of my order. They never respo...

Cody

Horrible experience

Horrible experience Still no one is responding to me after 10 emailsI have not received my merchandise and no from the company will let me know what is happening.I love the mission of this company and...

Cindy B

Bought a purse from Nordstrom, the edges of the leather was worn out within 3 months of occasional u

Bought a purse from Nordstrom, the edges of the leather was worn out within 3 months of occasional use. Reached out to Kurt Geiger and they told me to reach out to Nordstrom and closed my ticket. No a...

Shay Benjamin Sanchez

I order online all the time and never experience something like this. I was sent two different shoe

I order online all the time and never experience something like this. I was sent two different shoe sizes and I didn't realize until I wore the item. I ordered my boots in October but didn't wear them...

Cherry Kelly

Delivery Issues and Poor Support

My order never arrived. I reached out to the support team multiple times but only received generic responses telling me to wait. I purchased the item over three weeks ago, and the expected delivery da...

Minna Harris

Disappointing Experience with the Service

My wife ordered a pin as a gift for a colleague for Christmas. We received the package the day before Christmas Eve, but it only contained the order receipt, a return sticker, and an empty bag—no pin...

GansterHD30

Disappointing first experience, won't return.

My first order from this platform will also be my last. I had a terrible experience with a brand that aims to compete with top fashion retailers. I placed my order over two weeks ago and it still hasn...

Conway Reed

❗️Terrible shopping experience – frustrated and stuck with uncomfortable shoes. Never again❗️

❗️Terrible shopping experience – frustrated and stuck with uncomfortable shoes. Never again❗️ I had high hopes for these shoes. Spent a significant amount on a pair that looked appealing in the stor...

C. A. Alfie

My shirt had the wrong artwork. They didn’t provide customer service or a solution. They basically b

My shirt had the wrong artwork. They didn’t provide customer service or a solution. They basically blamed the seller. I’m out the money for a Temu quality shirt. No refund and no replacement. I do not...

Animalance RVA LLC

From the very beginning, Breezy has been so warm and inviting. She’s incredibly patient, quick to re

From the very beginning, Breezy has been so warm and inviting. She’s incredibly patient, quick to respond, and truly on top of everything. The whole process felt easy and supported from start to finis...

Lone Star Bulldog Club Rescue

We’ve had a wonderful experience using Bonfire for our apparel fundraisers. The platform gives our n

We’ve had a wonderful experience using Bonfire for our apparel fundraisers. The platform gives our non-profit an easy, streamlined way to raise funds and connect with supporters not just locally, but...

Frankie R.

The team is absolutely fantastic!

The team is absolutely fantastic! Their customer service team is truly exceptional! The representatives who assisted me with my size exchanges and ensured the correct style and size was shipped prompt...

Leo

The shirt looked great!

VW

Easy straightforward ordering process

Easy straightforward ordering process. Shipping with accurate tracking.

Otto Clark

My Daily Go-To Tights!

I wear these tights every day and have no interest in trying anything else. Ever since I found this brand in 2018, the only tights I purchase and wear are from them. They fit flawlessly and are incred...

MT18

Excellent customer service

Excellent customer service. I had a problem with my tights and they were replaced immediately.

Irene

Beautiful fabric and sturdy…

Beautiful fabric and sturdy construction. The tops just did not fit or I would have kept them. I’m returning a bit of my order. The cost to return from US is very high. Probably a wash sadly.

Owen

Brilliant customer service

I’ve always loved Heist tights- they fit well and are really comfortable. Unfortunately a couple of recent pairs of The Eighty laddered with the first wear. I contacted their help team just to make th...

Ghauut10

Great customer service

I accidentally ordered tights in the wrong size and the right size was out of stock. Customer services sorted it out swiftly and efficiently.

Marissa H.

Doesn’t feel as premium a brand as when they first started

Packaging not as good as it used to be. Had some concerns about the tights that arrived but 5 ⭐️ to customer services for a speedy response and sorting the issue promptly

Opal Clark

Order not received after two months

I placed an order for a shirt over two months ago and it never arrived. The tracking info indicated it was delivered to a different city entirely. When I reached out to the support team, they denied m...

Lexi Kelly

Love this boots for my baby

Love this boots for my baby, she leaves them on😄

Riley Hughes

These shoes are one of the few that fit…

These shoes are one of the few that fit my toddler comfortably. He has a very wide and fat foot and these fit nicely and really one of the only brands/styles he will wear consistently.

santidrgamer1361

Very comfortable

Very comfortable, with good arch support. Easy to clean and a nice simple style.

Loretta Brown

The shirt I ordered is not what I got

The shirt I ordered is not what I got. The material is not cotton it’s stretchy gross material. It’s supposed to be a xxl but that must be in child size. Don’t order on Facebook. They’re all scams!!

Clark Reed

The price of the sweatshirt was a…

The price of the sweatshirt was a fantastic deal considering its quality. The hoodie was a bit pricier but for its unique design, it was worth the extra cash. In all, I felt the purchases gave me grea...

Rashmi Jolly

Impossible customer service. Because of a shipping delay, I couldn't be at my address to receive an

Impossible customer service. Because of a shipping delay, I couldn't be at my address to receive an order -- after I already paid for express shipping to avoid this. The company offered no recourse, n...

guska

Disheartening experience with my first order

This was my first purchase from the company. I ordered a coat that soon saw a price drop. Normally, I would return the item and reorder at the new price, but due to my father's serious condition in th...

Susan Barnes

Quite apart from the beautifully made…

Quite apart from the beautifully made clothes which are cut and made from the best fabrics, customer service is also exemplary (Jessica) I cannot fault the products or the service from the Gerard Dar...

UhSnoss

Ordered online

Ordered online. It took over one week for the delivery to arrive. Requested refund. No one responding. Called the customer service for advice. No one picking up the line. Emailed. No one responding. N...

Hunter Smith

Gerard Darel shop in Chavannes de…

Gerard Darel shop in Chavannes de Bogis, Switzerland: Return and refund policy is unacceptable and completely not in line with the online shop and other stores. Only exchanges or voucher within 7 days...

Cwichelm Harris

Avoid them

I bought a coat from this company and wasn't happy with the quality considering it's worth almost £300. It felt more like a coatigan. I wanted to return it but they made it impossible. Firstly I tried...

Ethel N. Moore

The almond sneakers are exactly as…

The almond sneakers are exactly as advertised ! Comfortable, super stylish, quality shoes. I changed into them halfway through my wedding reception and everybody loved them.

Micky Maria

I’ve been gifting Galartsy pieces every…

I’ve been gifting Galartsy pieces every Christmas since 2021, and it’s become a family tradition. My son always adds a Galartsy item to his wishlist and looks forward to unwrapping it every year, they...

Mandy King

A scam

Photo of two cups. Description clearly say “cups” in plural. Only one received. When I complained they offered 20% off my next purchase but no explanation. This evidently is a scam. They come from Chi...

Goose

Nice product

Nice product

Davis Foster

Misleading and slow delivery

Misleading and slow delivery. Please be aware that they appear like amazon, but provide service worse than Temu/ Shien. Items not even shipped after 4 days of placing order. They provide tracking ID o...

Heidi Anderson

Pink renaissance bag

It arrive earlier than it said, and the bag I bought was intact, very well kept.

Joanna

Best baby wipes in town by a country mile. Having tried many wipes over the decades, I can say, with

Best baby wipes in town by a country mile. Having tried many wipes over the decades, I can say, without shadow of a doubt that these wipes are second-to-none. Excellent quality. Thick enough but not t...

Christabel

Moulded wipes and smell disgusting!!!!

Mould on each pack i brought... All the wipes have black mould on them and smell disgusting !! Shocking!!!!!

Azalea Kelly

Black spots

I received my order and all the packs of wet wipes have black marks and stains on them. I won’t be wasting my money on these again

Betty Morgan

Try you won’t regret

As good as the brand waterwipes if not better and half the price Great value for money and very good for sensitive skin highly recommend

LT76

They are good

They are good. Is doing the job. And worth the money

Oscar Morgan

Good quality wipes

Good quality wipes, very pleased

Pelayo Corominas

Very confortable 2 in 1 shorts. Still, a bit heavy and had some fabric defects… I opened the parcel

Very confortable 2 in 1 shorts. Still, a bit heavy and had some fabric defects… I opened the parcel and had some dark lines in the inside tight short, like it’s dirty. Washed them and still there… a b...

Miles Price

Great shop and products

Super good shop. Great product quality. I bought it 4x and had to change some items back and it went a all better than expected. Also needed to talk to them and they answered right away.

Kate Adams

Never received ordered items

Never received ordered items. Received a pair of sunglassed that I had not ordered (origin Putianshi CHINA) and had to pay 10€ border tax.

Giulia Maria Governa

Awful experience

I did not receive my package yet and you are not finding a solution yet.I paid in advance and not received anything because your courier lost the package and you are not sending another product to me....

Michela Di Fonzo

Great products, honest service

Great product , honest service

Sabine Most

Worse return process

Worse return process - since almost 2 weeks and after several emails I‘m still waiting for my return label.I really like their products, but this is the 2nd time having this issues for returning items...

Katya Yve

I got my order from Bota official. And I love it a lot. It’s good material and good quality. I wear

I got my order from Bota official. And I love it a lot. It’s good material and good quality. I wear my new set of pants and long sleeve top almost everyday now. Excited to order something else! Thank...

Alaina Turner

Excellent customer service and experience

I had a lovely recent experience with Bota, there was a small misunderstanding with my order, I got in touch with the team and they were extremely fast with their replies and getting to help me.Jesica...

Elaine P.

I ordered items that took a very long…

I ordered items that took a very long time to arrive, about 3 weeks which is longer than their projected 14 day period. I ordered a basic 2 ribbed crop tops, one scoop neck clack crop top and jumpsu...

Otis Wright

Low quality clothing

I ordered a black jumpsuit and received a brown one instead. The customer service was good in arranging a new shipment with the correct colour, however, the clothing is low quality. Cheap, thin materi...

Ebenezer Cooper

Great experience

Great experience! The customer service was really helpful and friendly. The fabric and overall quality of the clothes genuinely impressed me. I bought a jumpsuit, leggings, and a sports bra, they all...

Claire B.

I never got the product nor a refund

I never got the product nor a refund. The Bota customer service person had me going back and forward with the delivery service company to track my items. Delivery tracking info, still until this day,...

CH19

Great service, highly recommend Latex Magic!

I ordered a latex suit, it's fantastic, fits perfectly, and the craftsmanship is excellent. I am very satisfied with my order and the customer service, and I will definitely purchase again.

Robin Cook

Truly outstanding latex clothing.

I absolutely love my new Latex Magic latex outfits! I bought a metallic pink top and a metallic pink skirt. Both items have far exceeded my expectations, and I will definitely be a returning customer!...

Lawrence Cook

Very, very satisfied.

Gorgeous, exquisite pieces delivered promptly. They provided incredible assistance and responsiveness... I knew my requests would be challenging, but they took the time to help me get exactly what I w...

TF61

Great service and products, but poor logistics

Good products, reactivity of the staff, The production cycle is very long and the logistics are terrible.

Carrie Ann R.

The Finest Latex

Latex Magic creates the finest latex products... top-notch quality! Everything is as listed or as shown in the photos. Communication is incredibly smooth, always grasping my needs right away.

Shawn Powell

Bad company bad communication

Bad company bad communication Promise to give tracking code on monday Send email for trackingnumber Bad excuses no number available at dhl ? Finally after escalation to paypal friday they informed me...

Victoria Clark

Received the wrong item and poor support

I was sent the incorrect shoe and then informed that I would need to cover the return shipping to Germany (despite them coming from China), even though this mistake was theirs. When I requested the co...

Persis

DISGRACEFUL BEHAVIOUR

DISGRACEFUL BEHAVIOUR FROM THIS COMPANY WHO DESPITE SENDING DAMAGED GOODS CONSTANTLY OFFERED DISCOUNTS OF 10% 20% AND FINALLY 35% INSTEAD OF ACCEPTING A RETURN...FINALLY THEY INSISTED I SHOULD RETURN...

Clementine

Avoid

Very unhappy with the customer service, this company appears to be a UK based company, but it is based in China.I usually check the trustpilot reviews before I buy anything, but frustratingly for som...

Linus Cooper

Fab shoes !! Fab service !!

Fab shoes ! Bought them specifically for playing my drums in, I need to feel what my bass and hi hat pedals are doing. These are so good I've ordered a second pair !!

PR76

It's not even worth the one star there…

It's not even worth the one star there should be negative stars added. Do not use this company, another fake Chinese company pretending to be a UK company taking weeks to deliver. I bought some shoes...

Rosalind Morgan

Awful. Can't return, poor fit and quality.

Awful! Similar to other reviews here, company is based in China with a co.uk website. Won't honour return policy, despite their pledge on the website of "easy returns". Only offered me a return to Ger...

Bertha C.

Two items not returned and lack of communication

I ordered five items on November 22, and they were all just as I expected. Unfortunately, two items were too large, so I attempted to exchange them without issue. Now, on December 16, over three weeks...

Talia Ricci

Top collectie en super service!

Niles

Best sweaters i own

Like always, fast delivery and the quality is great!

Patience M.

Good quality!

Good quality, great style and fast delivery!

CP38

I love the fabric

I love the fabric, colours and prints.

cocosp7233

Nice company

Nice company, good quality products and quick delivery

Bronwyn S.

Difficulties with the Return Process

The return process was extremely challenging. There was no information about initiating a return in any of my confirmation, shipping, or delivery emails. After finally finding time to address it (due...

Cardew Cooper

Order Issues and Frustrations

After placing my original order, I soon realized that I had selected the wrong size jeans. The platform states that changes cannot be made after one hour, and when I reached out for assistance, the su...

Grace P.

Beware of refund policy!!!

I think the quality of the clothing is ok for the money. Why I didn’t know and was disappointed to find out is that returns are not refunded but you get a store credit instead. Beware

CF

Retour

So i bought 2 x comfortshoes at Vici after a long waiting time it was deliverd.What i saw was unbelieveble it are water shoes.....so i will return them.Toke contact and they told me its 40 euros to s...

CR

Terrible experience! bad quality and never get your money back

terrible quality of clothing. It came broken and the worst thing is when you want return you get store credit, but not your money.

Jill

Change your refund policy

Change your refund policy! Offering only a store credit for your poor quality clothes is awful. First and last time I will be buying from them due to their refund policy.

Darlene Wolinski

When my order was going to be later than expected there was clear communication. The products are su

When my order was going to be later than expected there was clear communication. The products are superior in quality. There is outstanding selection. I have ordered many times and will continue to do...

Cherye Paulson

I ordered a wrap as a gift for my friend in her family tartan, and wasn't expecting it until March a

I ordered a wrap as a gift for my friend in her family tartan, and wasn't expecting it until March as I'm in the US. Scotland Shop had it to me in record time (early February) and the gift packaging w...

Maverick Cook

Beautiful Item, Packaging Needs Improvement

The item is beautiful, but the gift packaging needs attention. Upon arrival, the gift box had a tear in one corner and was crumpled on the other side. Given the international shipping involved, it mig...

Lyn

Considering it had a long way to travel…

Considering it had a long way to travel the items arrived in good time

Elizabeth C.

Excellent customer service!

Excellent customer service!My boyfriend was thrilled with the beautiful tartan throw I ordered. There was a delay in shipping and the customer service team was on it. I couldn’t be happier.

Jenny Samuels

Pieces were generous and varied

Pieces were generous and varied

Reckziegel Estela

I am obsessed with Saye! Bough an M89 last year and have been wearing it on most days since then, it

I am obsessed with Saye! Bough an M89 last year and have been wearing it on most days since then, it's so pretty and comfy! Now I've also got the M70 so I can alternate - also super comfortable and go...

Posy R.

Cannot recommend this brand

After wearing the shoes a few days they started coming apart at the seams. I wrote to the customer service about this, they wrote back soon after asking for pictures of the shoes which I sent them and...

Lucia

Cool and ethically made

I bought a pair of tomato M99 City and they are just great! Comfortable, warm and cool. But most importantly, knowing that no animals have been hurt and the impact of my shoes on the planet is reduced...

Me myself and I

fit like a glove!

Carla Valledor

Return and exchange process was…

Return and exchange process was extremely easy.

Evy Bakker

Walking on clouds

Quick postage, beautiful packaging, and sustainably made sneakers that feel like I’m walking on clouds. What’s not to love?