Randy W. Horton

Ordered from Saudi Arabia and received the bicycle within a week. The bike was better than expected

Ordered from Saudi Arabia and received the bicycle within a week. The bike was better than expected and was packed nicely.

Nithin philip

Hopeless and useless service. They do not respond on time & it’s been weeks since I’m trying to purc

Hopeless and useless service. They do not respond on time & it’s been weeks since I’m trying to purchase a right MTB bike but their team is absolutely useless, no response on messages/calls. How c...

carlos galli

I received my delivery almost one week…

I received my delivery almost one week later, the excuse was they call me and I didn’t reply. That’s the reason, I was working on an other country and I planned the delivery in my house with my wife w...

Rebecca Flynn

Cycle Souq were great

Cycle Souq were great! I ordered a Spartan 700c in the Black Friday sale - I’d been looking at it for a while and they had a great discount. The bike arrived promptly, all wrapped up and ready for me...

Samuel MARTIREZ

Packaging issue

The bicycle was put in a box without any protection especially from being compressed on the sides (example a styrofoam that would pass on the frame of the bike to protect the bike from vibration and c...

AMR SERRY

Quality Service

Product Quality, Good price, fast delivery

M W

So far I am very pleased with the purchase. The bike arrived quickly and once it was set up, it is a

So far I am very pleased with the purchase. The bike arrived quickly and once it was set up, it is a great bike to ride. Contacting the company for advice on setting up the bike was dealt with very qu...

David Evans

Recently purchased an Ampere Hilux (a 700c ebike) intended mainly for a new longer road commute, as

Recently purchased an Ampere Hilux (a 700c ebike) intended mainly for a new longer road commute, as well as getting out on cycle paths recreationally. I was drawn to Ampere for the good spec component...

Simone Thomas

I wanted a folding bike for my motorhome to make getting into villages and towns easier. I have mobi

I wanted a folding bike for my motorhome to make getting into villages and towns easier. I have mobility issues so the easy step through was important to me and the Ampere Alter offered everything I n...

CK25

Ampere delux step through 2024

Great bike better than my previous bulky e-bike I owned. This one perfect for the smaller person (I’m 5’2”)I like the fact the battery can be taken inside for charging and the 5 battery speeds. Just w...

Mrsky66

Excellent ebike with a lot of features

Excellent ebike with a lot of features. I did not put 5 stars because they should have some setup video. and the light is a little bit basic.I had to use the customer service and it was pretty good. F...

Isaiah Price

Great bikes and excellent service from…

Great bikes and excellent service from local dealer Terry Wright.

James Camero

there were missing instructions in the manual about connecting the steer acceleration to the battery

there were missing instructions in the manual about connecting the steer acceleration to the battery. The accessories are amazingly bad quality. Just don’t include them if it’s gonna be garbage.

MA

Great Customer Service

I recently ordered a Onesport OT16-2 from Finland, and I am pleased to report that it arrived punctually. The bike offers an exhilarating riding experience, enhanced by an exceptionally comfortable ri...

ponabe99

Good shopping experience

I received a very beautiful electric bicycle. They provided me with the best shopping experience. I recommend everyone to choose them.

Jeffrey Morris

I am very satisfied with the bike

I am very satisfied with the bike, the price-quality ratio is very good. In the beginning, there were problems with the controller, but the customer service helped very quickly and efficiently. Right...

Jay Foster

OT16-2 folding electric bike

We recently order the OT16-2 folding bike, the bike is great my wife loves it.We had a very smooth buying experience. Including a 100€ discount!The bike arrived in less than week. It was very simple t...

MlleKidMorbide43

I recently purchased an electric…

I recently purchased an electric folding bike and I couldn't be happier with my experience! The bike was delivered on the specified date, and it was very well packaged. The assembly was incredibly eas...

Steve

This is my second review for wheelbase ..I need to highlight 2 things here..1 I needed a replacement

This is my second review for wheelbase ..I need to highlight 2 things here..1 I needed a replacement wheel as my car was smashed into by a hit and run clown..so I phoned the contact number for "paul"...

Mrs Wendy Hilling And Cp

From the moment we walked through the door the staff made us feel very welcome. Fabulous shop, it’s

From the moment we walked through the door the staff made us feel very welcome. Fabulous shop, it’s huge and such a variety of bikes. There’s something for everyone. We bought a Brompton folding bicy...

David Asling

What pleasure to have a company that really looks after you both when ordering and after, communicat

What pleasure to have a company that really looks after you both when ordering and after, communication was superb,excellent service nothing was to much trouble

AB

Great experience

Great experience - helped me customise the bike and everything was delivered perfectly on-time.

Julie Goodison-Kinder

I took my bike into Wheelbase Ilkley....

I took my bike into Wheelbase Ilkley, to have the gears looked at as they were not working properly. My issue was resolved really quickly, plus Liam did further tweaks, checks and alignment on my bike...

customer

Great personal customer support.

Ordered bike and accessories. Mostly phone calls and email follow-up. Thank Arawn and Toby (sales), and Carl in the shop for help and support during my purchase.

L Way

VeloClean transformed a beat up old bike into a beautiful retro beast. Andy picked up my bike, broug

VeloClean transformed a beat up old bike into a beautiful retro beast. Andy picked up my bike, brought parts back to life and assembled it to its former glory. I can’t recommend VeloClean enough. The...

Sutton

Cleaner than when new

I live in a flat- bike cleaning is a pain- VeloClean is what I was looking for. I received a great service all around:-Andy was able to fit my appointment right before a race-My bike was cleaner than...

LuLulamenace87

Fantastic service !

Fantastic service !My bikes came back absolutely immaculate after Andy cleaned them,He also recommends what needs doing ( if anything ) which I would never have picked up on.They rode so much better &...

Bruno Wright

Bike was ready same day

Bike was ready same day, completely spotless, perfect service.

OF

Fabulous

Quick, thorough, exactly what I wanted.

LP89

From very dirty to waxed set up in a flash

Andy sorted my turbo bike out and set it up with waxed chain. It was well dirty. Very good value for money. Would definitely use VeloClean again. Fully recommended.

Iam

I've bought components from BETD on and off for over 22 years and they've always been incredibly fri

I've bought components from BETD on and off for over 22 years and they've always been incredibly friendly and helpful. Everything from hubs, chainrings, hangars and most recently a dropout for my sons...

Cari Ross

Good company

Good company, helped me out and sent the items quickly. Thanks!

Gertrude H.

Great service

Great service. I couldn't identify my derailleur hanger so sent pics and Paul advised me which hanger to order. It arrived in 2 days and fitted perfectly. I have dealt with BETD previously and found t...

Trevor Foster

Fantastic service

I purchased a new orange p7 and when it arrived the rear hanger was damaged. Searched on line for one and this company had them in stock with next day delivery. It came the next day has promised and I...

Audra Baker

The absolute best service and products

The absolute best service and products. Paul is brilliant. Makes extra effort to ensure everything is right and what you need. Fast and efficient postage. Can't be beaten.

MH

Avoid these guys at all cost

Avoid these guys at all cost. They advertise they send out bearing kits, but they basically just repackage Enduro stock bearings. My upper linkage bearings require an extended inner race collar and t...

Ali

X1 Moto. The thing that appealed to me was the resistance to angle grinders - that's the game change

X1 Moto. The thing that appealed to me was the resistance to angle grinders - that's the game changer. The online videos helped demonstrate. On top of that, it's heavy but not too heavy, long enough t...

Jason Webb

No longer having secure parking and having to park my bike in the driveway, I was very apprehensive

No longer having secure parking and having to park my bike in the driveway, I was very apprehensive to say the least about moving home. I had the normal sold secure chains and locks but they were cumb...

Todd Baker

"A formidable deterrent for bike thieves!"

"This lock is sure to instill fear in bike thieves. Even the grinders from discount retailers don't pose much of a threat. P.S. Be sure to watch the video before attempting to fit the lock into the ca...

Brenda Patterson

There are many locks available to me…

There are many locks available to me here in the USA, that I can simply drive to the local bike store and purchase. Litelok needed shipping from the UK. I chose Litelok X1 based on the many excellent...

DB

I love these locks and I now have three…

I love these locks and I now have three of them. I don’t go anywhere without one. The X1 fits over the front wheel and tire of my fireblade. It adds peace of mind. They are a little pricey but they ar...

blueblid14

Great

Great, UK based company, with well thought out motorcycle locks - X1 is light but sturdy enough for trips, with the X3 more suited for home use. The white reflective strips can wear off quickly with u...

Lesley Murray

The parts and prices are great - a fantastic range of products, packaged and posted promptly and the

The parts and prices are great - a fantastic range of products, packaged and posted promptly and they arrived on time. I called for advice regarding mechanical brake pads (I asked for sizes and were...

Jake Hughes

Easy to navigate the website and select the right product for my bike brakes. All arrived swiftly en

Easy to navigate the website and select the right product for my bike brakes. All arrived swiftly enough in good packaging. Handy QR code for a video tutorial if you need one. Great service. Thank you...

Paul Vernall

Helpful website; I was able to select the part I needed, confident that it was the right one for the

Helpful website; I was able to select the part I needed, confident that it was the right one for the job. Reasonably priced kit and delivery within a few days. All good.

Chris Rumney

My order arrived timely, but damaged, I needed it that day and so I never complained, one of the zip

My order arrived timely, but damaged, I needed it that day and so I never complained, one of the zips was missing, I took one off the Camelbak that I was retiring and managed to add it to the new Hydr...

James Horton

Purchased some lights at a great price, which included shipping. Unsure as to what benefit of ther

Purchased some lights at a great price, which included shipping. Unsure as to what benefit of there membership scheme is actually providing, as it says item such as the lights I purchased should are...

Nick

Good price and speedy delivery

Good price and speedy delivery

Otto P.

Warning: Ongoing Charges!

My experience was awful. I ended my subscription and returned the bike as directed, yet I continued to receive invoices stating the contract was still in effect. Their platform is intentionally mislea...

VS81

They just wanna get money from you ..

They just wanna get money from you ... I can't preferred to anyone. I cancelled the subscription but still I need to pay bike rent.

Estelle Ross

My appointment was late but Refki…

My appointment was late but Refki helped me quickly. Great service and bike.

IW80

Worst company ever

Yuri

Good professional 👍

Charli Smith

Amsterdam store

Great bike, lovely service. Thnx guys and Refki

Mark Broad

I bought a bike from Fabregues Bicicletas, they informed me it would not be fully made up. They didn

I bought a bike from Fabregues Bicicletas, they informed me it would not be fully made up. They didn't tell me to what extent, as there was no bar tape or brake calibers fitted. The Di2 systems wasn't...

RA84

All good!

I ordered a Sram Groupset at a great price from this store. Delivered fast and no issues so all good.

DC79

Bad service

The website says that online orders take 3/5 days to deliver. I am now waiting almost one month. Feedback is poor and bad customer service.

KP2

On the website

On the website, the item was indicated in stock with 24h delivery. it took more than a week to arrive.

Algernon W.

Awful experience

I had two tyres fitted,within no time after leaving i got a puncture,due to an incorecctly fitted tube,also they firgot to tighten the back wheel.I am lucky to be alive.The manager was awful,telling m...

Felix Reed

Unos mentirosos

Unos mentirosos, compré un producto de su página rebajado a un 51%, y cuando les llamé me dijeron que no tenían en stock, pero sí tienen stock del mismo producto, pero más caro... En definitiva, unos...

Jennifer

Happy with the bike and service

We bought our DOLLY in Oct 2020. It is a really good bike (pity the old regentent is not good as it is too low and I can't just spend another 300 euros to get a newer model). We are very happy with th...

Darren Foster

The bike drives really well and great…

The bike drives really well and great service overall.

EF28

Great customer service and great bike!

PakateLikeCurry

Good company to buy your Dolly from:)…

Good company to buy your Dolly from:) So far so good after 4 years.

Victor Robin

super service

Ellie

Good service, communication and bike! :D

All of our experiences with Dolly are good. Response is always quick and adequate and any problems are resolved as quickly as possible with good communication. The bike itself is of good quality, stab...

Nigel Campbell

After ordering my two e-bikes

After ordering my two e-bikes, I received them quickly, which was great as I couldn’t wait to get out and use them. I had one little hiccup with a sensor. The customer service was very fast to respond...

Alan Von Fange

I purchased two ebikes CycVerve ebikes…

I purchased two ebikes CycVerve ebikes from Cycrown. The bikes were delivered to my front porch about 10 days after order (California to Central Kansas about 90% assembled. All the tools to complete...

Florence

My e-bike arrived with a defective…

My e-bike arrived with a defective part. When I contacted the support and service center, they were kind, helpful ,and thorough in helping with troubleshooting the problem. The part was replaced in a...

Otgondavaa Dashnyam

The first time experience with buying E bike from CYCROWN…

The first time I bought the e-bike from CYCrown. My experience was incredible due to their fantastic customer service. The communication of the customer service representatives were amazing. I kindly...

Xander Hibbard

CYCROWN is easily 5 stars

CYCROWN has proven to be an outstanding company that truly cares about its customers. Their CycHunter e-bike is powerful, stylish, and packed with value, but what really sets them apart is their fanta...

AL

Customer service

I had a problem with the charger that came with the bike and I contacted them so they sent me out a replacement one right away, so I thought that was good customer service.

Ben Probert

Custom paint job was absolutely top quality. Communication, including catering for my changes up to

Custom paint job was absolutely top quality. Communication, including catering for my changes up to the point of starting, was exceptional. The finished product, turnaround time, pricing - all excepti...

Carolyn Fisher

Brilliant local bike business

Matt at Revampbikes has not only provided me with an amazing and beautifuly sprayed bike, he's also been on hand to help with repairs thanks to the maintenance and servicing side of the business. Alwa...

Katie

Revampbikes is a local business that…

Revampbikes is a local business that puts the customer first. Fairly priced and excellent service. They know their bikes. From purchasing to servicing to electrifying my single speed, I'm a lucky man...

Jamie Turner

Bike repairs

Matt helped me with a few repairs on my “new” second hand hybrid bike this summer. As a novice to cycling, I found him hugely helpful, friendly and knowledgeable. I will definitely be back when my bik...

CB

Simply Brilliant

Simply Brilliant. Take an old chipped and an unloved frame. Came out being the talk of the Velodrome. Matt kept me in the loop at all times. This made me really engaged with the creative process. Can’...

Stetson Parker

Excellent service from very experienced cyclist himself

Excellent service from very experienced Matt.He knows it all about bikes and he is a really nice and kind gentleman.Always happy to check with him for advice and to agree to rates beforehand.Best of l...

howard rourke

So I reviewed these idiots last month complaining about the exorbitant fees they charge: $400 for a

So I reviewed these idiots last month complaining about the exorbitant fees they charge: $400 for a basic tune and a new tire. This guy Chad reaches out and offers me a partial refund of $69.99. Of co...

Theo Carter

Honest and reliable

HonestReliableFastValue for MoneyAND Fun dudes to be aroundWHAT more can you ask of your bike shop

Felicity Cook

Basic tune up is 89$ and that gets you a hambuger that you cant see the cook make

Basic tune up is 89$, with tax its 100.57$ no work was done aside from handlebar endcap installation.My bike still ghost shifts like mad, same as before. My handlebar was still offset. Was told my der...

Ivor Long

$478 later... and still 2 problematic bikes

My partner and I hired velofix to fix two bikes. One bike needed a shifter to be fixed, and the chain to be replaced The second bike needed a basic tune-up, but had no major issues. We paid $370 for w...

Sammy

Service like the 1950's (and that's good)

While I was walking my dog, I ran into Alex and his Velofix van 1 block from my house. He was working on one of my neighbour's bikes. I told him that one of the shifters on my bike would not click (...

Dana Parker

Velofix Nova Scotia will take your money

Called Velofix in early November to diagnose my Rad rover 6+ on the request of Rad Power Bikes Canada for warranty coverage. Rad just wanted me to have a professional opinion from any bike repair shop...

Chad Smith

Consistently Impressive Quality

I bought a bike nearly four years ago and have faced no issues. I passed it on to my son and recently upgraded to a new model. Each time, I have been genuinely impressed with the value offered.

SiiCsay72

My bike arrived in the new year

My bike arrived in the new year, tracking not shown, emailed Leon cycles, they responded within reasonable time, to let me know that they were having problems with tracking. Overall the service from t...

Ike Cooper

Bike Arrived - It's Great!

I'm unfortunately writing this review to try to prompt a response from Leon Cycle.I ordered a Venice Plus on the 29th Dec. Payment went out immediately and my item was marked as dispatched on the same...

Sharleen Scott

Wow!

Wow! Bike -the Milano plus - arrived after just two days of being ordered. Bike was easily set up, with brakes and gears perfectly pre-set. I’ve been on two trips out and it’s a cracking bike. Excelle...

Icy_Tv76

Our Fabulous e-Bikes

Our Fabulous e-BikesWe purchased 2 NCM e- bikes a Milano for me, and a Moscow for Mike, the bikes where delivered in excellent time (about 5 working days) they came of course via Leon Cycles UK distri...

Ethel

Avoid poor quality and no support

Bike initially seemed great , front light stopped working first week, around a month ago had to take stand off as crank was hitting ?, Now the bike only purchased in August is no good due to 8 spokes...

Loïc R.

Excellence

Excellent product lineup. Excellent pricing. Excellent customer service.

Lorinda M.

5 Star Experience

Every experience I have with TPC has been excellent.

Chad M.

When I needed to talk with a real human…

When I needed to talk with a real human I spoke with intelligent, knowledgable employees and had questions answered clearly.

JR

Knowledgeable staff

Knowledgeable staff, friendly, fast shipping and great products

SB50

Items were delivered on time.

Items were delivered on time.

Kimble Harris

The parts arrived very quickly and were…

The parts arrived very quickly and were exactly as described on your site. Very happy with the experience.

Mortimer Adams

A Remarkable Experience with This Company

Interacting with this company has been so impressive that I felt compelled to share my thoughts; this marks only the third review I've ever written in my life (I'm 56), which highlights how exceptiona...

OW

Exceptional customer service!

When searching for a new pair of Sidi cycling shoes, Bike Closet came up in my google search as having the lowest price for the model, color, and size I was looking for. I must admit, at first glance,...

Carl A.

Great Customer service, Great prices Great communication

Searching for a set of Tires I found this website Bikecloset.com I'm always like to double check every site before buy anything. I texted the number on the site and in less that 5 minutes I got a rep...

Chas Coleman

Needed to File a Credit Card Chargeback

Horrible experience. Purchased a pair of Sidi shoes that I was told were in stock only to find out weeks later that this was not the case. After several run arounds with their "text message" approac...

KentFisto

Seem super unorganized

Seem super unorganized. Placed an order, status was pending for 6 days before I texted the online support number. Order got put out the next day. However, when I received the order it was missing 50%...

Stefan Powell

Paid $17 for shipping and took over 2…

Paid $17 for shipping and took over 2 weeks to receive my order. I called and emailed and never got a reply. According to USPS, Bike Closet uses a 3rd party shipping company to save them money, or rat...

Raymond Taylor

I truly don't know how to express my disappointment...

I truly don't know how to express my disappointment. I found a stunning bike at a 48% discount for €6,000, which I thought was an unbeatable offer. I placed my order on December 29, 2025. Until Januar...

Sandy Price

Not a good example of an online shop

The subject was a bike I ordered. The order and delivery process were quick. However, the bike arrived with some issues (broken parts) and not in the requested configuration. Communication was slow in...

Zouf53

Quick delivery but poor refund process

I ordered a bike and received it quickly, but I returned it the same day. It was delivered back to them the next day, yet I still haven't received my refund and they are not responding to my emails. I...

Darwin

Poor customer service experience

We stayed at a rental property that was nice, but upon arrival, the oven was broken and couldn't be fixed during our stay. Not having an oven for a week is quite inconvenient when paying a lot for the...

tigersito28_PVP

Damaged upon arrival, no customer service response

I ordered a bike, and it arrived relatively quickly. However, the box was upside down, and the bike was packed improperly. While the bike itself was undamaged, the light was broken and the mount was d...

Kirsteen Patterson

Received a damaged product

I ordered a product but received a used item that was scratched and missing parts. I am very disappointed and have received no response from customer service.

Archie Edwards

Just a brilliant service by Alex all round. He came and collected my bike. Talked me through what he

Just a brilliant service by Alex all round. He came and collected my bike. Talked me through what he thought was needed, ran all the costs by me first and then delivered the bike back and honestly it’...

Mac Adams

Friendly and efficient service at very…

Friendly and efficient service at very competitive prices, I would recommend them.Adam, Stroud.

Dutton M.

Amazing service (bike pick up and comms…

Amazing service (bike pick up and comms were great), very reasonably priced and Alex is a very friendly guy who definitely knows his stuff!Will definitely use this service again.Thank you!

Duncan K.

Top job all round

Very good communication from Alex, from first contact, efficient service and convenient collection and drop off. Flexible service as per my requirements, couldn't be happier, CheersAndy (stroud area)

IFerreros

Amazing service from start to finish

Amazing service from start to finish, collected and returned bike from my place of work and communicated clearly in respect of repairs needed. Seamless hassle free service, thanks Alex.

zombiekiller5099

Excellent Service

First class service from Alex. Picked up my bike from my home, serviced, cleaned and returned the following day looking brand new! He also took the time to give me a few tips and was really helpful fr...

Svitlana Pashkova

We bought Pegasus e-bike in this shop and we are extremely satisfied with the service. From the very

We bought Pegasus e-bike in this shop and we are extremely satisfied with the service. From the very first moment, the salesperson helped us professionally with the selection process, explained what t...

John Pinto

I have no option to give a 0 star! Which I would give. I ordered my bike on 3feb26 and still waiting

I have no option to give a 0 star! Which I would give. I ordered my bike on 3feb26 and still waiting to receive it. When I call the shop they tell I will receive a call when it’s ready. And when I ma...

Noelle

I have a nice bike

Phineas C.

Very good bicycle shop

Very good bicycle shop. Fast and nice staff

EDO862

Everything is fine

Everything is fine! There was a hitch with the order, but thanks to the excellent work of the representative of the company, everything was resolved quickly. Thanks for the feedback and help!

Sonia Boone

Excellently

Andrew

I have had the bike for 6 months now and can say it is everything I was expecting. Raleigh Motus Hub

I have had the bike for 6 months now and can say it is everything I was expecting. Raleigh Motus Hub Low Step has been great and is a quality product perhaps it was because I brought it from a local...

GB44

Mostly very pleased

Mostly very pleased. Delivery took longer than it normally would (given the COVID-19 situation) but Raleigh honoured their time window and my bike arrived exactly 14 working days from ordering. It was...

Moses Patterson

Expected better

The aftercare from this company is awful, they send you a bike that is un useable, they then don’t reply to your emails.I’m guessing customers don’t matter once you have our money!Update, I have to ar...

xILxSlaYeRxILxYG64

Raleigh bike quality is poor & customer care is appalling.

Bought a faulty bike for £400. They sent me to a local repair shop but this did not fix the problem. Raleigh should be avoided at all costs - if you are unlucky enough to buy a faulty bike you will be...

Nicole Price

No warranty replacement after a year

Bought a gravel bike on the cycle to work scheme. Pleased with it.Until the frame broke at the rear drop-out.Sent it off for a warranty claim. One year of waiting, nothing has happened. I know there's...

Fletcher Parker

Customer support is non-existent

Customer support is non-existent. Raleigh no longer take calls and drive you towards there email messaging service. You never get a response and this from what used to be a trusted brand. If they're s...

dante alberto

They really have happy people in the warranty department, they are extremely friendly and genuinely

They really have happy people in the warranty department, they are extremely friendly and genuinely eager to help you. Its speed of response to emails is almost as if you were talking through WhatsAp...

Doreen B.

Amazing light

Amazing light, deserve its Money.Monteer is Lumen monster:）

Randy

Worst customer service

This review is not about product, but about customer service. They didn't sent items in time. When You ask them to cancel the order, they didn't answer at all. Instead, on the next day, they just mark...

Nigel W.

No customer service

Thanks for the replacement.I really like your products.After a lot of complaints to the company, finally i got one replacement. Thanks a lot anyway. No customer service for a tail bike light that i bo...

Leona Parker

The Magicshine EV 1700 is a great…

The Magicshine EV 1700 is a great light. My first ride with it, I was skeptical because I began the ride at dusk and felt the light was just okay. But as dark descended, I became more and more impre...

Tyler Long

Terrible Customer Service

The principle product in my order, a SEEMEE 300 tail light, was not included in the package I received. I sent several emails to the company and so far, 48 hours later, there has been no reply.