Dutton B.

Options for my pension were clearly explained.

We received information about our pension options that we hadn't known before. The representative made everything much clearer and helped us gain valuable knowledge. It was a very professional experie...

Juniper M.

No service

Made an appointment, had an email confirmation and never received a call. Disappointing will not bother

Kincadee88

Total waste of time

Total waste of time, tried the online questionnaire help guide and it failed after the 3rd question in the very 1st section

Cole H.

Waited in the queue on the phone

Waited in the queue on the phone, finally got to the next caller point and waited and waited for half an hour. Got fed up and left my details on the "1" option for a call back-guess what no call back....

macstyz

Booked a Pensionwise call on 16th July…

Update - I got a call from a manager at Pensionwise an hour after I lodged this same complaint directly with them. He apologised for what had happened and asked if I was free to take the call in anoth...

Berenice Harris

stated the obvious and not relevant

I get that its a tough gig to give information without advice. However it has to be more than what I could read or know. The first few minutes are spent telling you what they wont do....the next few m...

Delbert Morris

Frustrating experience with the service.

It seems clear that the support is lacking. The website is not functioning properly, and calls are going unanswered. I've waited for four hours with no response. Meanwhile, people are in dire need of...

Evelyn P.

Utterly Frustrating and Unacceptable!

If I could rate lower than one star, I would. This has been an absolutely shocking and terrible experience! Trying to deal with this group of unprofessional individuals has been one of the worst exper...

Mainard Rogers

A complete disappointment with this pension provider.

This pension provider is a total disappointment. Don’t be misled by the recent change in management; it’s just a name change, and the same ineffective staff remain in place. I've been waiting for my p...

Juniper

I wish I could give zero stars.

I wish I could give zero stars. The service is terrible, with no responses to emails and being on hold for two hours, only to find out there is no timeline for my final pension payment. Now, I can't g...

LM71

Incompetant

Trying to claim my pension for the first time has been full of delays. It was supposed to be paid on 22 December. When I callled I was told the 12 January. It's now the 13th. Nothing is moving. When y...

Lyle Taylor

Takes many months to get any response from MYCSP

Takes many months to get any response from MYCSP. Last time I had an email will get a response in 5 days. It took almost 4 months and then response incomplete - didn't answer all questions, just ignor...

Derik Wolz

This company cares more about its bottom line than you. They now charge your to send your own money

This company cares more about its bottom line than you. They now charge your to send your own money to you. Also, if you hope to bypass this, by removing access to tie your account EXCEPT by using Pl...

Patrick Reid

The customer help function has never resulted in resolution of any questions or issues for me. It p

The customer help function has never resulted in resolution of any questions or issues for me. It prompts you through AI assistant which has not once been useful or relevant, then goes to live agent...

Jeff Vermillion

I have been trying to shut down my HSA and transfer the funds to a different service based on brutal

I have been trying to shut down my HSA and transfer the funds to a different service based on brutally bad service for over six months. I'm still unsuccessful and the service continues to charge fees....

Philip Wright

Frustrating Delay in Claim Payment

I filed a dependent care claim for $4,999.92 on January 4, 2026, for the 2025 period. As of January 22, 2026, I have yet to receive the payment. They retain your funds throughout the year and then mak...

Demi Walker

Stay Away from This Service!

I wish I could rate this service with zero stars. Please avoid it! I have been trying to close my account for over a month, but it has been impossible. I call weekly for updates, only to receive confl...

Peter Nachtwey

Health Equity has no support when…

Health Equity has no support when overseas. I can't login when outside the US. I rarely have success using the app when using a VPN to spoof that I am in the US. They try to be helpful but will tr...

linda sanders

All I'm trying to do is transfer the small amount of money into my main pension. I first contacted t

All I'm trying to do is transfer the small amount of money into my main pension. I first contacted them a month ago it's a very painful process. I have been promised an email twice and still not recei...

The Smell

Utter rubbish, even the phone line doesn’t work and I’ve sent many requests via the Aptia site for h

Utter rubbish, even the phone line doesn’t work and I’ve sent many requests via the Aptia site for help on the money I have invested in them! I suspect something is seriously wrong with this company a...

Alison Judith

When the platform disappeared, I felt completely defeated. But I refused to let that be the end of m

When the platform disappeared, I felt completely defeated. But I refused to let that be the end of my story. I reached out to 𝐕𝐞𝐫𝐢 𝐭𝐫𝐚𝐢𝐥 𝐢𝐧𝐭𝐞𝐥, and their team immediately began tracing the path of my...

Neil M

Wow really poor transfer service I'm at an age where I'm transferring multiple pots to one, I had 6

Wow really poor transfer service I'm at an age where I'm transferring multiple pots to one, I had 6 pension pots. 4 of the transfers went super smoothly. Despite calling Aptia in advance, they bloc...

Mrsky6624

Frustrating Lack of Response Regarding Pension

My husband has reached out to the company via email multiple times. At 62, he is looking to access his pension to reduce his working hours due to arthritis in both knees. He initially contacted them i...

Aaron Baker

Frustrating communication and dead links

The communication is lacking, with automated emails containing non-functional links, making it impossible to obtain further information. The timelines are very inconsistent, initially stating 2 days,...

Lindsay Maxine James

I’ve been attempting to transfer my pension over to Moneybox for the past few months yet after numer

I’ve been attempting to transfer my pension over to Moneybox for the past few months yet after numerous calls, form filling and emails it still hasn’t been done! Moneybox have said the delay isn’t the...

Sharlene Anderson

Satisfied with prompt communication and payments

I appreciate how the staff responded to my questions and the quick disbursement of my pension savings. I look forward to continuing my savings soon.

Arliss Brown

Locked out of my online account

I cannot access my online account. After calling for assistance, I was told to wait, but I am still locked out.

Ealdwulf Taylor

No response to my inquiries

I've called and sent messages without receiving any replies. Very disappointing.

Ivor H.

Miscommunication with the representative

It seemed the representative did not fully grasp my request.

Holden Cooper

Incredibly simple thanks to the fantastic team

This process was made easy by the wonderful staff who explained everything clearly. Excellent service.

Terry

NEST is fine — I’ve worked at three different places. My first job used Now Pensions for about 10 ye

NEST is fine — I’ve worked at three different places. My first job used Now Pensions for about 10 years, and NEST transferred that pension pot over without any problems. However, I had another job in...

Joseph N

Although I have had my pension with this company for years and it has been OK, lately their website

Although I have had my pension with this company for years and it has been OK, lately their website has not been fully functional with "please try again later' appearing in the 'contributions' section...

Samantha Wainwright

I've had an absolute nightmare trying to access my late husband's pension with Nest. The automated t

I've had an absolute nightmare trying to access my late husband's pension with Nest. The automated telephone service is difficult to navigate and after minutes of explaining when you do finally get th...

Dudi_

We use this company as a long-term investment for our future retirement. When you see your surname m

We use this company as a long-term investment for our future retirement. When you see your surname misspelled for the first time, you may think it is simply a normal human mistake. However, a few year...

Yvonne Chadwick

The site is easy to navigate and I have never had a issue with Nest, i pay in a little extra but aga

The site is easy to navigate and I have never had a issue with Nest, i pay in a little extra but again maybe altered or stopped by myself in my account and I don't have to ring anyone.. perfect

Rain P.

So Simple and Convenient

What more can I say? It's incredibly straightforward—just locate your policy number and the name of the insurance provider for the pension you wish to transfer, then submit it through the user-friendl...

Paul Friel

I would like to express my sincere appreciation to two outstanding professionals at Retirement Line

I would like to express my sincere appreciation to two outstanding professionals at Retirement Line who supported me at an important stage in my life. Matthew Summers, Senior Annuity Specialist, prov...

Paul Lambert

Had a great experience with this company, especially as I had 8 different pensions to bring together

Had a great experience with this company, especially as I had 8 different pensions to bring together. Initially Will dealt with the pension side of it and dealt with what was a complicated and differi...

mael3326043

An exceptionally efficient service with incredibly supportive staff.

This is an exceptionally efficient service with incredibly supportive staff. A representative provided me with numerous requested quotes for different annuity product options. Another team member kept...

Andrew

A good experience

A professional service from beginning to end. Retirement Line were easy to deal with and all the information was clear and concise.

ROMNEY SMITH

No nonsense way to purchase an annuity

From start to finish both Tony Jarman and Louise Szombara handled to process with fast replies to emails and sorting out the paper with ease and getting the best annuity rate. I would recommend Retir...

Mr Thrower

So quick and efficient from start to…

So quick and efficient from start to finish

John Taylor

i spoke with raj yesterday to look into the progress of my pension, he is so helpful! he saw the iss

i spoke with raj yesterday to look into the progress of my pension, he is so helpful! he saw the issue and took steps to put it right for me, thankyou, you are a credit to the company

Emma O'Connor

Wish I could give 0 stars. The worst pension company . Ive been trying to transfer my pension since

Wish I could give 0 stars. The worst pension company . Ive been trying to transfer my pension since sept 25. Multiple barriers to this including erroneous paperwork under the guise of legal obligatio...

Logan Sanders

Avoid this service at all costs!

Steer clear of this service! It's extremely difficult to communicate with them, and they show no regard for your funds or needs. After waiting for a whole year to withdraw a lump sum, they continue to...

Carlene Howard

Exceptional Support for My Pension Inquiry

I reached out to the service to inquire about a pension I contributed to over two decades ago. The representative who took my call was incredibly helpful and attentive. Additionally, I received an upd...

Josie Bell

Exceptional assistance and support.

The representative was extremely helpful, polite, and patient. She addressed all my inquiries and quickly supplied the information I required.

denise nield

I'm very happy with the call to TPT Retirement Solutions. Spoke to Paula Williams who was very reass

I'm very happy with the call to TPT Retirement Solutions. Spoke to Paula Williams who was very reassuring about my concern. Paula put me at ease straight away, as I was upset about mentioning my Husba...

Adrian Sanders

Unstable platform with regular issues

The platform is inconsistent and often faces technical problems without any notifications. Users encounter error messages, and it does not function properly on the latest browsers with enhanced securi...

TopTrevin

Mercer Super ... run away now!

Mercer Super .. please don't consider investing with them .. if you know someone who has super with them .. advise them to go elsewhere.My wife's father passed away with $75k in super. There are 6 kid...

Shelley

Mercer/Aptia gave incorrect information…

Mercer/Aptia gave incorrect information when my pension pot was transferred. This resulted in the funds being returned to Mercer/Aptia. Now the funds have not been accessible to me for months. No res...

Fabian

Total lack of communication

Really poor service, total lack of communication with pensioner (very disappointed Bae chose and changed as administration of ex BAE employees pensioned staff in 2023, could not inform myself while pe...

Grant

Avoid Mercer

I left the company 3 months ago and still they are not sending my Pension options , contacted them several times but not getting anything. Please avoid Mercer at all cost.

Nicolas Powell

Incompetent business and service handling

If minus rating was possible I would rate them minus 10. Their service handling, loss of documents (which were uploaded by their provided app). Shows the incompetent manner of their business handling...

J T

My experience with Danica has been unacceptable, exhausting, and deeply frustrating. For nine months

My experience with Danica has been unacceptable, exhausting, and deeply frustrating. For nine months, I have done everything immediately and exactly as requested, yet the case has been delayed again a...

Bruno Turner

Good customer service

Good customer service and advisory service

Wesley Taylor

fast and intuitive

the online portal of Danica Pension has a good English translation, clear explanations and is very user friendly

mehdimejdoub1

Good experience every time I contacted them

Every time I called them, the person on the other side was very friendly and even though maybe they couldn’t give me an answer, they explained me what were the following steps to open a case or get an...

Maks

It’s very good

Ian Tran

Easy to enroll the pension scheme

mmcd23

When you join Pension Bee you are assigned a "Bee-Keeper". For me this was Chantelle Bailey who has

When you join Pension Bee you are assigned a "Bee-Keeper". For me this was Chantelle Bailey who has been excellent. Chantelle is behind the scenes working on my pension transfers and keeps me updated...

neal

From the day I transferred all my pensions to the day I’ve started to withdraw it’s been brilliant.

From the day I transferred all my pensions to the day I’ve started to withdraw it’s been brilliant. The transfer of all my pensions went through so smoothly and I was kept informed all the way. The ap...

Joy Parker

Frustrating Verification Process

I updated my bank details and it took them three weeks to verify. I had to repeatedly resend images, and they kept making excuses to delay the process and hold onto my funds. When I tried to communica...

Chris

My experience with Pensionbee has been great so far! Friendly and knowledgeable customer service tea

My experience with Pensionbee has been great so far! Friendly and knowledgeable customer service team. The transfer of my pension pots over to PensionBee 3 plus years ago was seamless and quick. I've...

Inetox31

Great start, easy setup and plan selection

So far, everything is going well. It's still early, but the setup process and plan selection were straightforward and well-explained. For someone new to pensions, it appears to be a solid option.

Edwin

The system is not as user-friendly as advertised.

The company claims to offer a very straightforward system, but that is unfortunately not true. You need to have the provider and account number for each pension scheme you want to consolidate. When se...

James Fletcher

We have been advised by Tom Walsley and he has been very professional throughout the process. He has

We have been advised by Tom Walsley and he has been very professional throughout the process. He has also been very supportive throughout with his help. His guidance and advice have been invaluable. T...

Roz Hamilton

I felt communication was excellent. I was able to talk to my consultant, or the supporting team. It

I felt communication was excellent. I was able to talk to my consultant, or the supporting team. It was a seamless 'event'. The team were also very knowledgeable and polite.

Marshall Harris

Remarkable Professional Experience

This gentleman demonstrated great understanding, although I occasionally sensed that my attempts at humor might not have been suitable for the serious context of updating family wills. Nevertheless, h...

Eva Shack

Going above just doing my job.

The experience was good because of having Joseph Withers as somebody looking after my interests, even when the going got tough. His patience and perseverance to bring the positive result is very much...

Kim

I would recommend Key to anybody they…

I would recommend Key to anybody they have dealt with my Equity Release ,my Will and my Power of Attorney . Anybody i have spoken to at Key have always been very professional explaining everything, an...

Sheila Beattie

Andrew Warby first class service

Andrew was helpful and professional throughout the ER process. He was always available for further advice and information. Can genuinely say a smooth journey from start to finish.

Janet Morris

Advisor listened to me and explained everything to me in easy terms for me to understand. He was ve

Advisor listened to me and explained everything to me in easy terms for me to understand. He was very helpful, helped me to understand how to use my pension pots,but also made it clear that there's n...

Fiona Dunning

Phoned as I had one question regarding finances. The person asked many questions then put me on hol

Phoned as I had one question regarding finances. The person asked many questions then put me on hold while they spoke then ended the call. Tried to call back twice but both times the call was ended a...

Hale M.

wait all afternoon for call

wait all afternoon for call, then ...nothing total waste of time and energy

PB

The representative was very skilled and supportive

The representative showed great expertise and helped me address my issue while suggesting additional ideas I hadn’t thought of. She efficiently checked relevant websites for information related to my...

Ned Cook

It's an absolute waste of time

It's an absolute waste of time, not sure what value this organisation brings. It needs a complete restructure and re-evaluation of what services and value it brings. They source information without be...

Bruno R.

Money no help whatsoever

As many have stated, this site/ company are no help whatsoever and I sincerely hope they don't get government money for their "service". Advice was useless and provided absolutely zero help. Their adv...

trish hodgson

Worst performing pension of the 5 I have - been in the scheme 10+ years, and it's lost money year on

Worst performing pension of the 5 I have - been in the scheme 10+ years, and it's lost money year on year. Now transferring it out - and it's a nightmare. No customer service, response time, help or...

Mike Ritchie

Had to call in with some queries on my account. The agent "Rosie" was fantastic she was polite, pat

Had to call in with some queries on my account. The agent "Rosie" was fantastic she was polite, patient and handled all my queries. Couldn't have been a nicer experience. Was far better than I expec...

Dot Bailey

Ref Carmel iqbal Carmel I would like to express my gratitude for the way you handled my pension tran

Ref Carmel iqbal Carmel I would like to express my gratitude for the way you handled my pension transfer. Prior to your help the lifesight experience was poor at best. When you came on board and spoke...

Beatrice Turner

Shocking Service

I have 2 pensions with WTW1. Drawdown Pension2 Workplace Pension.I can access my drawdown pension but not my work place pension. I rang the contact number provided and was told to reset my password.....

Myrtle Carter

Finally got sorted but after 4 months of hassle.

Further to my previous review. I did finally get sorted & my pension transferred but after 4 months of hassle. I think the only way anyone will get anywhere fighting against lifesight yourself is to g...

Alexis1235

I want out!

I'm in the process of consolidating a number of workplace pensions and found that one had been transferred to Lifesight at some stage unbeknownst to me. Every other provider has transferred promptly a...

Marcia Johnson

Terrible experience with the service

Terrible experience with the service; several months after they took over the management of my pension, I'm still trying to resolve issues. The website is frustrating, with crucial features non-functi...

Merlin Wilson

Still waiting after months

After waiting almost two months for my funds to be processed, I've had to reach out again for my money. They responded on December 7, stating my request was prioritized and would be sorted by the next...

Collin Cook

Avoid this company if you have a pension

If you hold a pension with this company, I recommend trying to cash out as soon as possible. My partner passed away in early November, and despite numerous phone calls, I keep being told someone will...

Faye L.

Awful experience with misleading information

I have a significant pension with this organization. After informing them about a new medical condition, they assured me in writing that I could retire due to ill health following major surgery. Now,...

LA

Extremely slow response time

They have been exceptionally slow in handling my request for an application pack to access my pension a year early. I made four phone calls over two months, starting in May, and was informed each time...

AngusDraw

Frustrating and bureaucratic

This organization is incredibly slow and bogged down by paperwork. They constantly provide excuses, using 'trust' as a justification for their delays. Unfortunately, I have no choice but to work with...

Barry McCool

Have been trying to close this Sipp after the brite debacle told I must sign a disclaimer but still

Have been trying to close this Sipp after the brite debacle told I must sign a disclaimer but still waiting for the forms as I do not want to leave gbp 5000 for any further payment from brite

Raks Patel

Worst company ever!

This company has got to be the worst I have ever dealt with. They have delayed closure of my SIPP for over 1.5 months with absolutely no contact from them whatsoever. After multiple emails (no reply)...

John Mullen

Check before doing anything

I was advised to appoint a financial advisor by these guys, now turns out there is no money in the SIPP and I now have a bill for £1400 for an advisor I never needed. Is it any wonder we have no trust...

Pete F

Missing pension money, and zero support

Alltrust have been a complete nightmare. Their communication is non existant, and as I write this, access to the portal I use to access my SIPP is down again. And they are refusing to provide any rec...

Mercedes Harris

Avoid Alltrust at all cost

Alltrust took over my SIPP from a previous company who liquidated overnight. I started drawing down my pension late last year, at a rate of 2000 net per month. In October last year, I found that Alltr...

pat

No complaints

No complaints. Made an ad hoc withdrawal from my SIPP, which initially was not urgent, but when it did become urgent it appears to me that Alltrust stepped up the gas.

Neringa Kravchenko

What a hard work they are. I just want to transfer my pension from Now to the Scottish widows. Takin

What a hard work they are. I just want to transfer my pension from Now to the Scottish widows. Taking a loan is easier than get my money transferred somewhere else. Didn't had problem from other compa...

George Lane

I was told that I need to fill in a form went into my account and there is no link to the form. So I

I was told that I need to fill in a form went into my account and there is no link to the form. So I tried to close my account down put in my account number and NI number and then got told I need to l...

Skyler Turner

This service has been incredibly disappointing.

This service has been incredibly disappointing. I have been attempting to arrange a pension payout after the passing of my sister, but four months later, I feel frustrated and disheartened, as we have...

Mariah Brown

Experiencing Delays in Withdrawal Process

I've been attempting to withdraw my earnings, but I'm still waiting. I've engaged in chats and submitted several complaints, yet all I receive are excuses. My calls and chats have even been cut off. I...

AF29

Delays and excuses

I have a proper pension (CIVIL SERVICE) & so a few years ago took advantage of the offer by my new employer to join a NOW pension to save a lump sum for a house deposit to help my son. At the beginni...

BW98

5 stars.

5 stars for Now Pension, zero for Randstad Education

Jason Bell

Great guidance, great service!

They helped me stay on task to get the paperwork in. This was the key to a timely award. When I sent an email request - the response to my inquiry was timely, usually within an hour or two. I reall...

Sheryl

I first learned of this benefit from A Place for Mom assistant.

I first learned of this benefit from A Place For Mom. Beginning with the first contact, service has been superb, timely, and responsive. Having the informational resources and case management assisti...

ES

They are very helpful and helped me get…

They are very helpful and helped me get all the information that was needed. I received monthly payments 2 months after submitting everything to VA.Very helpful.

Wilf Lewis

Good experience

Very easy to work with,and timing was good

Samantha

Service more than expected

I was extremely pleased with the service I received. I always tend to be skeptical with services such as this but after doing my research decided to give it a shot as I did not want to be dealing with...

Jodi Butler

Veterans aid for my Mom.

We had to gather a lot of information. They broke it down and walked us through all that was needed. They were kind and patient with me. When the package was submitted, we had it right the first ti...