Jaden Barnes

Great customer support resolved delivery issues swiftly

Unfortunately, our garden furniture was damaged during delivery. However, the representative quickly arranged for a replacement, which was also damaged. The support team member was exceptional; she co...

EW

Good company

Good company. The bad reviews here are from a scam company with the same name. This company doesnt have anything to do with the scammers.

Hugo Taylor

Bought a 600 pieces model of V8 engine

Bought a 600 pieces model of V8 engine. Something you have to built by yourselve. I received a very bad ceramic model of something that should look like the engine. Absolutely not what was promoted. T...

Benjamin Morgan

Scam

Scam. Was supposed to get a V8 model engine to build. Got a piece of junk that was nothing like what was promised. And the website now suddenly went offline. Should have known better.

Lina Patterson

Artelia is a joke and a scam do not buy…

Artelia is a joke and a scam do not buy form this site!

May

Ordered a set of replacement cushion…

Ordered a set of replacement cushion covers. Received no confirmation email despite having an order number produced at the time of ordering. UK call Centre has an answer phone message which says it is...

Chas W.

Layinsun offers a quality product at an…

Layinsun offers a quality product at an affordable price. Customer service is great. I placed my first order wrong and they quickly cancelled so that I could reorder. When the 10 piece set came in, it...

Walt Hughes

Furniture was exactly as advertised

Furniture was exactly as advertised. Delivery was prompt and I am quite happy with the quality of product.

Gabriel Smith

great product

great product - sturdy and comfortable!! would recommend this to anyone!

Leila Foster

Really good value for the price

Really good value for the price. Delivery was fast 6 days from purchase.

arkke14

Excellent!

Very good shipping time. Our sofas arrived within 2 weeks of order which I thought was great. The product is great. Clear installation instructions and great packaging. Overall, great set!

mignonne59

ease of ordering

ease of ordering, quality of product

JB

Smoking

Have had my 700e smoker for several years now and it has been fun to use and made outdoor cooking more enjoyable. My model had the old type controller and I recently ordered and received the new model...

Julia Morris

Order my 700 series Reward Crowdfunding…

Order my 700 series Reward Crowdfunding grill and heat blanket at the end of March. 1. The website says it is a 45 minute install but it takes 45 minutes to unpack the box carefully so you don’t dama...

Domenic Taylor

I had my first zgrill for 4 years and…

I had my first zgrill for 4 years and it worked wonderfully it was just a little small. I don't remember what model it was. I was ready to upgrade and found the buy 1 get 10 free deal. I ordered the 1...

Reynold Morris

Long time griller first time pellet buyer

I've been grilling/smoking for a couple of decades. I've had charcoal,propane,stick burner, and decided it's time to give a pellet a try. ZGrills was running the promotion of buying 1 get ten free ove...

Ace M.

700D4E Grill Experience

The grill has worked fine so far other than the app. The app worked OK first couple times, but for some reason now I have a hell of a time getting it connected, if I do at all. Also the app only seems...

Jay

Fantastic grill!

I have a 700 series grill. It’s amazing! It holds temperature within 10 degrees and is great for low and slow cooking. I’ve made pork, chicken, chuck roast, and even toasted flavored almonds! Got the...

Alisha Clark

Fantastic furniture service with timely delivery

Fantastic furniture service! We followed up on our order since it was near the holidays, but our sofa arrived ahead of schedule. Although there was only one delivery time offered, we were thrilled it...

Dorothy34

Excellent service

Excellent service, very helpful staff and items were delivered very quickly. We ordered outside dining furniture and came without the free cover, I emailed them and the cover was sent out by DPD.Furn...

tony kidby

Polite and hardworking

Polite and hardworking. No issues whatsoever. Would definitely recommend

Louise Considine

Furniture is beautiful

Furniture is beautiful , only down side is not enough washers & bolts, we had to get extra

AJ

AMC Sienna fire pit dining set.

Purchased the Sienna fire pit dining set with charcoal grey cushions. Delivered 4 days later (would have been 2 days but the delivery company forgot to load it onto the van, van arrived minus our furn...

Nigel Gollins

Just received our garden furniture…

Just received our garden furniture which we are very pleased with. Unfortunately our 1st delivery was damaged in transit but contacted their customer service and they soon organised a swap and also we...

Carlos

I was looking for a bespoke headboard/wallboard and came across chic concept. It is a loft room ther

I was looking for a bespoke headboard/wallboard and came across chic concept. It is a loft room therefore my wall slopes on both sides hence i needed the wallboard to be custom made. Spoke to chic con...

LA

Terrible customer service

First ordered in July Bed was delivered lateMissing parts - took weeks to get the full itemItem was faultyTook weeks to get the bed collectedAnd a further 3 weeks to get a refund after chasing every d...

Jay

Headboard

I ordered a headboard and it looks amazing, customer service excellent will definitely order furniture from them again. High recommend

ST

Gorgeous bed

Gorgeous bed, delivered & Assembled by a lovely friendly man, 100% happy

Jeanie Sanders

Amazing customer service

Amazing customer service, guys were on point to make sure we were satisfied. My daughter loves her new bed :)

zboubidouu

Chic concept is a good bespoke…

Chic concept is a good bespoke furniture company. Price is fair and the staff is responsive and helpful and most important is time waiting and installation just within 2 weeks time. I’ll recommend to...

Marlena Linne

UPDATE TO PREVIOUS REVIEW: I wrote a one-star review a few days ago but would like to add a suggest

UPDATE TO PREVIOUS REVIEW: I wrote a one-star review a few days ago but would like to add a suggestion that worked for me. PLEASE CONTACT THE CREDIT CARD YOU USED TO PLACE THE ORDER!!! I did and I...

Lyn Harris

Very poor quality. Silly me, I believed I was getting 4 little forest creatures that would look so

Very poor quality. Silly me, I believed I was getting 4 little forest creatures that would look so cute on my Christmas tree at the end of the year. What I got was 4 flat disks with a picture of a s...

Luke Burson

DO NOT ORDER FROM SHERUM! I ordered what looked to be a beautiful cup representing books and what I

DO NOT ORDER FROM SHERUM! I ordered what looked to be a beautiful cup representing books and what I got was pure junk. The picture on their website is beautiful, but what was sent is cheap plastic wi...

ManyArt6425

Total deception.

This is a total deception. They promoted 3D acorn ornaments under a different name and mimic legitimate advertisements on search engines, but what you receive are cheap printed cardboard imitations. T...

Elizabeth Powell

Extremely disappointing: not at all as advertised.

Extremely disappointing: not at all as advertised. The advertisement featured lovely furry animals in acorns, but what I got was a low-quality photo trapped in resin.

Elouche29

Disappointed with the quality of the Advent calendars

I purchased three different sets of the 2025 sea glass Advent calendars, which were advertised as being made of glass. However, they turned out to be nothing more than cheap plastic. I intended to gif...

Mrsky6644

Disappointing Experience with Missing Parts

Purchased a cabinet as a Christmas gift two months in advance. However, when the recipient tried to assemble it during the holidays, several components were missing. Upon reaching out to the manufactu...

Wesley Patterson

Extremely satisfied with the overall experience!

Extremely satisfied with the overall experience! I purchased a sleeper couch and loveseat online at an excellent price, including free white glove delivery. While there was a slight delay from the ori...

Danicu0178

Excellent options and pricing.

Fantastic value and variety. I appreciate that their products are readily available, so I don't have to endure long shipping delays like with other major retailers!

Kyle V.

Purchased, C.C. charged, Seller Cancelled, Seller Lied

On 10/21/2025, we purchased the Magnolia Manor Antique White Splatback Side Chair Set of 2 at their advertised sale price of $288.79. On 10/27/25, the seller cancelled our order and refunded our money...

Ellie W.

I have had 2 great experiences with…

I have had 2 great experiences with 1StopBedrooms so far. The prices that they offer on their furniture is unbeatable. I like to price compare before any major purchase in order to get the best deal p...

Wells A.

order process went really smoothly

order process went really smoothly; salesman was very knowledgeable.

Rebekah Evans

was out looking at buying a bed and mattress and went into Beds4U in lower hutt. I was assisted by G

was out looking at buying a bed and mattress and went into Beds4U in lower hutt. I was assisted by Ginny who was very helpful and knowledgeable. I felt that I got a good deal. It came with a mattress...

Lottie Wilson

Mixed feelings about delivery and support

I chose click and collect but was drawn in by the attractive delivery offer, so I opted for delivery. After a week without updates, I reached out and found out it was shipping from a far location, wit...

Sim Wikaira

Super helpful

Super helpful, when I wanted to add a base to my order, excellent bed for a great price. Fantastic delivery service

Helen Hay

Excellent service from beginning to…

Excellent service from beginning to end.The bed is fantastic, brilliant communication and delivery was super fast.

MelandSteve Brannigan

Great to deal with and great bed thanks

R Jones

Buying was made easy

Buying was made easy, communication with delivery was easy, and the young men who dropped off the bed was lovely and helpful. So over all the experience with beds 4 u was a delightful experience

Paul Gardner

The purchase and delivery was easy, the item turned up on the day and was kept up to date with timin

The purchase and delivery was easy, the item turned up on the day and was kept up to date with timing, the driver called just before they came and delivered the item straight into my living room, I u...

iTz_SharKoz

TV Stand

I’m very pleased with the TV stand. It looks fab. The customer service I received was courteous and efficient.

Ember Morris

Z bookcase looks very stylish

Damaged. Waiting to resolve the issueWe are happy to report that the issue has been resolved. The bookcase was scratched but after speaking to a member of staff they agreed a partial refund for us. Th...

Cary H.

Lovely cabinet exactly as described on…

Lovely cabinet exactly as described on website. Really good quality wood and a lovely colour. Glass shelves are a good thick glass. All drawers close well. Delivery 5-15 days and was delivered in 5.

Nathan Cook

Excellent product

Smooth experience

Charlene Sanders

Ordering was easy and straight forward

Ordering was easy and straight forward. Communication form the company about progress of the order and delivery was excellent. Very good quality product which arrived very well packed.

Marian

This sofa is absolutely gorgeous! I wasn't very familiar with this website when I bought it, and the

This sofa is absolutely gorgeous! I wasn't very familiar with this website when I bought it, and there was only one review for the product. I hesitated for a moment but still placed the order. I have...

Olga Howard

The furniture is meticulously crafted, easy to assemble, and they even included a few extra cushions

The furniture is meticulously crafted, easy to assemble, and they even included a few extra cushions, making it look especially nice. I put a potted plant in the ice bucket, and it complements the loo...

Rufus Brooks

Quick delivery and stunning bed at a great price!

I ordered a bed, and it arrived swiftly and looks fantastic! The price is very reasonable, and the customer support was excellent. I initially thought the footboard was missing, so I reached out, and...

Elisha Clark

Ordered a garden sofa set it arrived…

Ordered a garden sofa set it arrived within 3 days packaged well was easy to make took couple of hours and the cushions are lovely quality not them thin ones you find. Would 100% recommend

OB54

The ordered dining chairs arrived with…

The ordered dining chairs arrived with slight delay. They were easy to assemble and are looking very good, exactly as per my expectations.

Lee Clark

Great company and furniture very…

Great company and furniture very pleased with purchase great value very happy lovely roomy 9 seater corner sofa delivery team were also great .

Muhammad Khuram

Ordered 2 x small double art deco beds and a super king bed with mattresses,quality and service from

Ordered 2 x small double art deco beds and a super king bed with mattresses,quality and service from Barron beds from start to finish was awesome,thak you for top beds in very reasonable prices 😊

Madison Lewis

Great

I wasn't sure what colour to order. Over WhatsApp, someone helped me with various swatches, delivered quickly. Ordered two footstools and am really happy. Delivered by two helpful guys. Would recommen...

Venus Morgan

The best beds ever!

The best beds ever! Not only stunning but seriously comfy and luxurious. Rapid and fast service always purchase all the beds in my home from these guys they are the best in the business thanks again g...

Alison

Fantastic service from quote to…

Fantastic service from quote to installation. Found it very easy picking the right bed with expert recommendations from staff, took delivery within the week of confirming and assembly was done very qu...

WB

Amazing service

Amazing service, fast service and deliver what they promise!

CS31

Mr bazmi looked after me

Mr bazmi looked after me, I now can sleep in peace. I am very happy with my mattress. Or should I say sleeping on a cloud? Wink wink

Michelle Sherriff

My double bed mattress was easy to order and arrived pretty quickly, it was easy to set up once I m

My double bed mattress was easy to order and arrived pretty quickly, it was easy to set up once I moved and it is like sleeping on a cloud😶‍🌫️ alI love it! I have and will keep recommending Lifely,...

Laura Armstrong

Rating our experience of contacting customer service - really responsive and prompt message times fo

Rating our experience of contacting customer service - really responsive and prompt message times for replies - positive communication - we contacted the team as we were unsure about buying a little...

Katie Carter

I ordered a kids double bed from Lifely for my sons birthday. I needed it before a certain date, I h

I ordered a kids double bed from Lifely for my sons birthday. I needed it before a certain date, I had Craig assisting me the whole way with delivery updates. He was very professional and checked in e...

Hayley Faull

I had the couch delivered to our new Airbnb which is an hour away from our home. I had to plan the d

I had the couch delivered to our new Airbnb which is an hour away from our home. I had to plan the delivery as accurately as I could and had to make a few phone calls to the delivery company Lifely us...

Priya

⭐⭐⭐⭐⭐ I had a great experience with the Lifely support team. Marvin responded quickly to my inqui

⭐⭐⭐⭐⭐ I had a great experience with the Lifely support team. Marvin responded quickly to my inquiry and explained clearly how the welcome voucher works. Even though there was some confusion at...

Natalia Gallo

I had a wonderful experience with Lifely. The customer service is more than amazing — they are truly

I had a wonderful experience with Lifely. The customer service is more than amazing — they are truly everything. So kind, attentive, supportive, and genuinely caring from start to finish. The sofa is...

jayne w

Had a set delivered on Saturday. From ordering to delivery the process was great. Well informed with

Had a set delivered on Saturday. From ordering to delivery the process was great. Well informed with arrival information.. Given a time slot and closer the time this was updated regularly. The set I h...

Paul Johnson

I bought the Veronica sofa from Dako (online order). The only real positive is that it’s quick and e

I bought the Veronica sofa from Dako (online order). The only real positive is that it’s quick and easy to assemble. Unfortunately, the comfort is a huge disappointment. On the product page it says:...

Agatha Butler

Outstanding service and quality!

Outstanding service! I placed an order for a wardrobe for my son just two days before Christmas, and the delivery was promptly scheduled for January 6th. I received timely updates regarding the delive...

Violette Sanders

Disappointment with wardrobe purchase

I bought a wardrobe, but it arrived missing a rail. I'm still waiting for updates on its delivery. I've called multiple times, but there’s been no answer. The wardrobe looks nice, but the sliding door...

Robert Gowar

New wardrobe

Greg was friendly and polite and he did an excellent job assembling our new wardrobe and didn't leave any mess. He took his shoes off as soon as he entered and respected our property. The wardrobe...

Denise Caseley

Great service

Great service. Good quality furniture and good communication regarding delivery from beginning to end.

Óscar Uréndez

The product received exceed my expectations. The desk was is so good conditions and so well protect

The product received exceed my expectations. The desk was is so good conditions and so well protected with the packaging, easy to assemble and always counting with the online support from Rua Madeira...

Joanna

Amazing service and unique products

Amazing service and unique products! Highly recommended

Wilma Morris

Excellent quality!!

We ordered the “suspenso” armchair for te living room of our new flat and it exceeded the expectations.The quality and comfort of the armchair are beyond good. It fills the room! Very satisfied with t...

Chadwick P.

Excellent quality chairs

Excellent quality chairs, arrived by estimated date provided, can't complain really.

Renssalaer Foster

Ordered the armchair “Duna” for my new…

Ordered the armchair “Duna” for my new flat in London and couldn’t be more satisfied!The quality and level of details are beyond expectations, you can really say there’s a savvy work of handcraft behi...

KL

I ordered the Uultis armchair and it's…

I ordered the Uultis armchair and it's a beauty! Looking forward to get more of their products at home, the quality and design is amazing! The team is also great to answer all your questions very quic...

Nikhil Kulkarni

⭐⭐⭐⭐⭐ A Truly International Sleep Experience! I couldn’t be happier with my new setup from Get Laid

⭐⭐⭐⭐⭐ A Truly International Sleep Experience! I couldn’t be happier with my new setup from Get Laid Beds. The quality of the craftsmanship is immediately evident the moment you start putting it t...

L

This is a really great company. They have just the type of product I was looking for, a good website

This is a really great company. They have just the type of product I was looking for, a good website, a phone number and great sales people. Steven was very knowledgeable, helpful and polite. Exceeded...

gogo5913299

Thrilled to Have Found This Company!

I am truly pleased to have found this service! I spent quite some time searching for a specific size with storage options and a low headboard for my compact space, and their selections are just ideal....

CB92

Beautiful sturdy bed. Love it!

I love the bed! It was super easy to put together and if good quality. It’s beautiful and sturdy. The only reason I am giving four stars is because one board arrived broken and four screws and washers...

Gwen Howard

Love!!

The bed came earlier than expected and is beautiful! It was easy to put together; my husband did it mostly himself with a hand here and there from me. Fantastic price for a solid wood bed. It feels ve...

Hayden Taylor

Love this bed!

Love this bed! Made well, the real wood smells amazing! It’s super sturdy and well built! My husband and I have been sleeping super well and we would buy this bed again.

Anita

Fantastic experience at Feather and Black in Dreams Watford. Really happy with my bed and mattress.

Fantastic experience at Feather and Black in Dreams Watford. Really happy with my bed and mattress. Quality product, and look forward to the store reopening on Tottenham Court Road.

Fiona Rhodes

Great after sales customer service. A handle on my chest of drawers had broken, I received a return

Great after sales customer service. A handle on my chest of drawers had broken, I received a return call from manager Karen who organised for the warehouse to send out a replacement handle free of ch...

Tracey Wayte

Great king size bed very comfortable

Great king size bed very comfortable

Joel Ross

Quality beds

Quality beds, fast delivery.

Sunflower

Solid easy to construct bed

Solid easy to construct bed. Really pleased with design. This is the second bed in the same design I have had from F and B. The construction has been slightly modified from the original in that it is...

Tejal Mistry

Gorgeous bed and great customer service

Gorgeous bed and great customer service

Tilda Korppinen Säisä

I ordered a children’s bed at the end of February. On March 1, the order was canceled because Gabrie

I ordered a children’s bed at the end of February. On March 1, the order was canceled because Gabriela from customer service said the order had not been paid. However, I paid with Klarna and had to sp...

Reese C.

The worst quality ever in beds. Don’t buy from them!

The worst quality ever in beds. Some pieces are missing and others doesn’t match. I’ve contacted the seller but never had an answer. Don’t buy from them if you want to be happy with your product.

Gerard

Worst quality I even seen

Deeply disappointed with the children's bed purchase (model: HUGO).The safety concerns are significant - the wood has only one layer of lacquer, making it extremely easy to get splinters, which is abs...

Anastasia

I bought 2 bed for my children and they…

I bought 2 bed for my children and they really enjoyed their new bed 🛏️🛏️ and I also love it

Mohamed Salim

EXCELLENT AND STYLISH BUNK BED

I bought an 80×200 bunk bed from Interbeds for the kids approximately 3 weeks ago, and so far they sleep comfortably through the night EVERY NIGHT hence my recommendation.

tm

⸻No recommendation

⸻I recently purchased a youth bed, and unfortunately the quality was extremely disappointing. Several of the wooden boards were so warped that they could only be assembled under tension. In addition,...

DO

Absolutely worst experience purchasing something online. I received an order confirmation almost a m

Absolutely worst experience purchasing something online. I received an order confirmation almost a month ago. However, when I try to track my order there is no order found. The couch should be deliver...

Vernon Bell

We love our couch

We love our couch. The quality is really good and it was easy to put together. We have received many compliments from friends about it.Loosing 1 star as we were not notified when our couch was going t...

sdorian16

Very pretty sofa at a reasonable price

Very pretty sofa at a reasonable price. Small issue with the delivery, but communication and compensation helped us resolve the issue together.

Olivier2Carglass26

Good communication

Good communication. Great quality. No damages.

Mildred Barnes

Excellent

I ordered a sofa corner from the company furni, the sofa is amazing, very good quality and good work. The fabric is very good and soft. I highly recommend the company furni.

ER23

Amazing chouch

High quality and beautiful couch. Wish I had room for two

Paul

A really helpful company. Through work, we purchase many different types of feature pendant lights a

A really helpful company. Through work, we purchase many different types of feature pendant lights and as such we have purchased from many different independent companies. Typically there is a pattern...

Levi Sanders

Fantastic customer service

Fantastic customer service, would recommend highly!

EW22

A great experience

Had a great experience with Olson and Baker. Delivery was smooth, the product was exactly as described and the customer service representatives were top notch. Will absolutely be shopping with them ag...

Karin Turner

Dining table

I recently purchased the ethnicraft slice dining table and I was unsure to what dining chairs would go well, the guys found me loads of options and I ended up going for some eames dining chairs which...

Stefan T.

Exemplary customer service

Exemplary customer service, an absolute pleasure to do business with, would highly recommend!

Sacha_974

Outstanding

Purchased 2 x pendent lights and a floor standing lamp. The quality of their luminaires and their seamless purchasing experience was outstanding. I will be returning.

Myra Baker

Strongly recommend this service for their excellent mattresses available online

I strongly recommend this service for their excellent mattresses available on the online platform as well as their physical locations across various states. They offer a special discount of 10% for cu...

Corbin Scott

A Year of Searching Ends Successfully

My partner and I had been searching for a bed for nearly a year. After visiting this store and speaking with the knowledgeable representative, we learned about the science of sleep, which helped us ch...

Lindsay Scott

Fantastic Shopping Experience!

This store was the third one we visited, and I’m so glad we did! I couldn’t be happier with the mattress and adjustable base I bought, largely thanks to the fantastic representative! They greeted us w...

Stacy Wright

Outstanding Service Focused on Customer Satisfaction

The service provided was excellent, with a clear goal of customer satisfaction. The representative took the time to explain everything and worked hard to close the sale successfully. I was very impres...

Deanne Johnson

Don’t Make an Expensive Mistake - Choose This Place!

A friend recommended this outlet, and I’m grateful they did! I found a mattress and adjustable base that I had seen priced over $2800 in furniture stores for less than $1000 here. The representative w...

Charli H.

Avoid This Seller

We purchased a $3700 twin soft mattress, only to find out that the manufacturer had altered the formula, making it hard after use. My sciatica flared up, and the 30-day return policy feels like a scam...

John Drew

Having purchased a king size mattress we were kept informed of of how things were going right up to

Having purchased a king size mattress we were kept informed of of how things were going right up to delivery We were told of delivery times and even a ten minute alert of arrival The delivery guy’s...

Spud Murphy

Ordering was easy communication was great That good as I was happy with the bed I cancelled an order

Ordering was easy communication was great That good as I was happy with the bed I cancelled an order with another company live tracking was great and delivery team were great. Quality of the bed is lo...

Louie Reyes

We just ordered a mattress from Sutton High Street branch, what a brilliant service from James ! he

We just ordered a mattress from Sutton High Street branch, what a brilliant service from James ! he was so nice to show us which matress will suits for our best. He was so nice to talk with and very h...

Keith Catley

Visited the store in Ashford was helped by Jon who was very pleasant and helpful showed us all optio

Visited the store in Ashford was helped by Jon who was very pleasant and helpful showed us all options for an adjustable bed We were interested in purchasing store was well layed out easy to walk roun...

June Watson

Had a great experience with Bensons for Beds at the Huddersfield branch.Tony was very patient and kn

Had a great experience with Bensons for Beds at the Huddersfield branch.Tony was very patient and knowledgeable and the bed we purchased is super comfortable.The delivery was on time with Sean & A...

michael hockley

Top class service from start to finish. The in store help was brilliant and the delivery process was

Top class service from start to finish. The in store help was brilliant and the delivery process was very smooth. The delivery team could not have been more helpful. When I need another bed or mattres...

Liam Blake

good commods

NC16

They are good

They are good

Kira

DO NOT BUY FROM THIS COMPANY - NO RETURNS - OWNER WILL CURSE YOU OUT - WORST CUSTOMER SERVICE - DOES

This complaint has nothing to do with the bed but rather Slumber Source & its owner Todd Cook - DO NOT BUY FROM HIM!Our family purchased the UP BED ($5k) for my newly sick father diagnosed with Multip...

Alvin Patterson

I was looking for a mattress for my mom…

I was looking for a home-care bed for my mom and stumbled upon slumber source. Todd was incredibly helpful and made my shopping experience so much easier. He was knowledgeable about all the brands and...

SM

Highly recommend

Purchased a bed for my grandmother and had a great and smooth experience! Highly recommend.

BT60

Review

I recently purchased a bed and I couldn’t be happier with my decision! From start to finish, the process was seamless. The ordering was simple, the delivery was on time, and the setup was straightforw...

Rosendo Rangel

I've ordered multiple items from Thuma, and every single order has included at least one damaged pie

I've ordered multiple items from Thuma, and every single order has included at least one damaged piece. At this point, it's clearly a quality control problem, not bad luck. What's worse is how custome...

Melanie R.

Extremely bad delivery and cusotmer service

I have placed multiple orders with Thuma and had the exact same experience each time. The shipping times stated on the website are not accurate at all, and you're left waiting weeks longer than stated...

Butch H.

Broken when arrived

Broken when arrived. Customer service is email only. Said they’d send out a replacement. I had to reach out because they didn’t, said they’d send a replacement, they didn’t. Been trying to reach out f...

Audra Fisher

Expedited delivery

My previous review was 2 stars but they came through for us. Thuma expedited delivery of a replacement since one of the boxes never arrived. I appreciate their assistance in completing our order.

Lindy Wilson

Amazing + Proactive Customer Service

We purchased a bed frame and pillow headboard a few years ago. I recently wanted a change in color of the pillow headboard, and I remembered that they are interchangeable. I went online and ordered...

Yvonne Foster

TERRIBLE customer service/They made it right

TERRIBLE customer service. After purchasing 2 beds with pillow boards and nightstands, I mistakenly ordered 2 bolsters for the pillow board. I mistakenly ordered the wrong color. After emailing cus...

EJ77

Selected a stylish teapot and mugs

I chose a teapot along with two matching mugs. I appreciate the stylish design and how well my husband can fit his larger hand into the handles. It was fantastic and an instant favorite. I will defini...

customer

i received part order only ?

i received part order only ?? received the winter box, but nort rest of order

Natalie Pretty

Christmas decorations

Fantastic service very quick delivery and the little ceramic Christmas decorations are just to cute. Very happy

Jane Jones

Great items they are beautiful

Great items

Carole Davies

Great

As always really pleased with the quality, however the delivery was a bit longer than I thought it would be.

EC

Bought the salt and pepper mills and a…

Bought the salt and pepper mills and a coffee cup in the sale and delighted as usual

Demi Adams

Mixed feelings about the service and support

I've received some nice items, but the support team is lacking. They hardly provide a way to report damaged products. I've sent multiple emails and made a phone call that was abruptly cut off, leading...

Vicky Cook

Sick and tired of this...

Ordered two armchairs and two bed side tables beginning of august. Today it has been almost two months and no delivery. Many, many phone calls and e-mails to both MdM and their delivery company Tamdis...

Vol_fang99

I love Maison du Monde

I love Maison du Monde for the design of items, the variety and the experience has always been positive (also on returning items I didn't want). 4 stars as most items are overpriced and can be found f...

Lindy Fisher

Awful awful company

Awful awful company, customer services read from a script “sorry Mr/Mrs … for the inconvenience, your case has been escalated, you will be called back…” it is just repeated over and over again. Nobody...

HF42

TERRIBLE CUSTOMER SERIVCE SUDDENLY

TERRIBLE CUSTOMER SERIVCE SUDDENLYi have been a customer of maisons du monde both in person and online for some timethey have always been great UNTIL i recently purchased a bed for 1700 eurosparts of...

iMrRyan

A very bad experience

I bought a sofa on 4 March 2023. At 17 April 2023 the sofa has not been delivered yet and apparently lost by Maisons du Monde's courier (the company Agediss). The sofa should have been delivered betwe...

Danny Godard

They are flexible, I ordered the basic sleep bundle and wanted to upgraded it to the premium one. Th

They are flexible, I ordered the basic sleep bundle and wanted to upgraded it to the premium one. They simply told me to ship the bundle back, pay the difference and then they sent me the premium. The...

Cornelia Helena

Excited to buy a new headboard and mattress this week as they were on sale. There was a problem at

Excited to buy a new headboard and mattress this week as they were on sale. There was a problem at my end but bottom line is talked to customer service and they were excellent and resolved my issue p...

Alex Wang

Product was fine, though my wife didn't like the color. I'm writing this because I emailed them to

Product was fine, though my wife didn't like the color. I'm writing this because I emailed them to start a return and it's been six days and they haven't gotten back to me. Now on with their chat wi...

Carson Morris

Disappointing Delivery Experience

I ordered a couch from a company expecting the same professional service I received just two weeks prior, when their partners delivered a bed frame without issue. Unfortunately, I was mistaken. Today,...

Leopold Long

Eco-friendly luxury

Excellent quality products, especially the Egyptian sheets made in Portugal, with environmentally-conscious policies and ethics. Customer service was a delight to work with in getting to know their br...

Jackson Sanders

Run from this Company!!!

Run from this Company!!!Worst company ever. Silk & Snow has a very deceitful return policy. Their return policy allows for returns. However, one must first contact customer support for a return. C...

Sheila Gross

Every interaction I had with every person at Saatva was quick, efficient and helpful. I sent an ema

Every interaction I had with every person at Saatva was quick, efficient and helpful. I sent an email asking a question - within a half hour got a call back. Once in the store, there was no pressure...

Durza74178

Outstanding support experience!

Outstanding support experience! Earlier in the day, I was discussing with my wife how customer service has generally declined. Then, when I reached out to the company to exchange our mattress, I was a...

Camila Müller

Good customer communication

FT14

Buying a new mattress is not easy

Buying a mattress is not easy! So many choices and so many things to consider. And the construction of many mattresses has changed so much. For older people like myself, our bodies have often chang...

HL

Saatva Gets It Right

The initial point of sale at the Boston Showroom was outstanding. Great customer service. Ordering & Delivery were simple and organized The delivery personnel did a stellar job, quick, reliable. V...

Janey Ross

This bed was great for two years

This bed was great for two years. After that it just got worse every year until 4.5 years I dumped it. Company was willing to replace it with the same, but no 180 day try out. This mattress became...

Jonny

Disappointing Experience with My Mattress Order

I ordered a mattress on January 12th and it finally arrived today, January 22nd, after I reached out to the company yesterday for an update. Unfortunately, the mattress is much firmer than I anticipat...

Samuel Bell

Well-structured categories for easy navigation

The layout is thoughtfully categorized, allowing you to easily locate what you're looking for and check current promotions. Ordering is straightforward, and shipping information is provided clearly at...

Casey

Impressed by the Fast Delivery of My Bed Frame and Mattress

I am amazed at how quickly I received my bed frame and mattress, especially with less than two weeks to Christmas. Great job! The bed frame was simple to assemble, and the mattress is wonderful. I hig...

Josephine Bell

Item received does not match description.

The item received does not align with what was described. The website lacks sufficient details, and I was sent a different product than expected. The product name listed online differs from what was a...

Gavin Bell

Great Quality and Value During Black Friday

During the Black Friday period, I was able to find a high-quality bed base and mattress, as well as a single mattress for my son and his daughter. The price and quality were truly exceptional, making...

Drummond Sanders

Awesome experience.

Fast, reliable and fantastic service. Bird cage was exactly what we ordered and easy to put together. We'll keep buying from factory buys

Omar Navarro

I never received my product

Liam D.

I didn't receive my half order..

Lucas Rønning

I love our new fire pit.

Harvey Hughes

Excellent

Shannon W. helped us and was wonderful both by email and phone! She answered all of our questions quickly and with great detail. Just waiting for our unit to arrive. Hope the installation goes as...

Kailey Sanders

Inept

Ordered sample fireglass. Wrong sample was sent. I also determine that their pricing is much higher than others but no difference in products or product quality. I will be buying elsewhere.

Shania

Starfire

Ordered delivery came in a timely manner. The product was just what I wanted.