Richard Mole

Never actually got to book a hotel

Never actually got to book a hotel. The AP doesn't work, you just enter your details, and it freezer and on line doesn't work either. So called the customer service line and it's impossible to underst...

Jevgenij Maslobojev

Not clean at all,not worth 5*

RIU REPUBLICA,PUNTA CANA.Ants and some small coacroaches in the room,shower hardly working,sheets -oh my god ,under ultra violet,disaster,all dirty in blood and other stuff.Video and photo can attach...

Ali Whitby

Just spent a week at the riu buenevista…

Just spent a week at the riu buenevista in Tenerife reading some of the reviews on here I was worried well I need not have been. The hotel was spotless the staff were nothing short of fantastic from...

Robert S

Lousy, lousy, lousy customer service, I would never trust this company

Lousy, lousy, lousy customer service! I have written a Tripadvisor write up about the hotel, this is about the so called aftercare.On our final day at the hotel my daughter realised she’d left her Air...

Alison Eyo

RIU/TUI Disabled guests overlooked

I recently returned from Riu Negril Jamaica.I always email ahead and explain my disability needs (can't walk long distances ,need a ground floor room,can't do steps)Let me start by saying this hotel w...

Ronlad Burgoyne

I say what I see …

Went to riu jambu zanzebar from September 25th to Oct 6th had to wait 3.30 min to get into my room..Rooms are a good size but no alcohol in the room just soft drinks Most staff are fantastic except fo...

Fleur Foster

Failed to Honor Reservations and Poor Conditions

They completely disregarded the reservations that were made. The air conditioning had a terrible odor, almost like urine. Additionally, they imposed an extra charge and insisted that online reservatio...

MB52

NOT worth your time nor money

Sleep Inn Midway Airport 6650 S Cicero Ave Bedford Park, IL. 60638 773-594-0001. This location is POORLY managed. There was a truck parked outside my window all night running\idling. Notified staff an...

ZRKGames

nice hotel

i love his place it is a relly good hotel. the pool is nice the rooms are nice the cusumer suervise is very niceand the food is nice to. all i have to say is you need to go to this hotel

Susan C.

Avoid This Place

My experience in September 2021 was extremely negative. The assistant manager provided the worst customer service, worsening an already bad situation. She argued and made excuses instead of addressing...

n5omnia

Mixed Experience in Walterboro, SC

The evening clerk was friendly, but the room had issues. The pillows were unpleasant, and the bathroom lights went out, leaving us to shower in the dark. When I tried to address this at checkout, the...

Lanny F.

Misleading Advertising and Poor Quality

This hotel is in terrible condition. They use deceptive advertising to attract guests, showcasing images that misrepresent the cleanliness and quality of the rooms. The rooms are outdated and have unp...

KA

Unsatisfactory Stay at a Local Hotel

My wife and I stayed at a local hotel for a nearby appointment. The TV reception was very poor, and the front desk acknowledged that many guests had similar complaints. Additionally, the toilet seat w...

flighteur

We've stayed in 2 Hilton's while on our…

We've stayed in 2 Hilton's while on our stay 1st was Hampton Hilton Docklands London while this hotel we less impressive and the bar service was shocking, the rooms were larger than the Double Tree Lo...

TheGu_33

Thinking the Hampton Inn belongs to the…

Thinking the Hampton Inn belongs to the Hilton chain I was confident our stay was going to be pleasant. Far away I was from the nightmare I had to live on this hotel. Unclean, dated, no cleaning rooms...

Increase B.

Never an issue with Hilton

I stayed at the Hampton Inn in Sayre, Pa. The place was spotless. The staff amazing. They made sure I had everything I needed. The breakfast was great. The selection was great. They do different thing...

Annabeth Turner

Poor communication between Hotels.com and Hampton Inn

Bottom Line after all of this it appears that Hampton Inn may have a bias against 3rd party booking sitesI made a reservation using hotel. com for a hotel November 25 2019. Hampton Inn, Baton Rouge L...

Maya Fleming

Clean room ,but old stained furniture

Mason Pierce

Good site for finding hotels

Charlie Wright

The best booking platform I used ever

The best booking platform I used ever. Their new design looks so good and UX got much better.

Lacey B.

Great service!!

Great service, definitely recommend!!!👍🏻

freesbi

I use this site often and always…

I use this site often and always compare prices for hotels. It helped me save a lot of money on hotel bookings.

Rose

Great hotel finding service, great prices

I recently used Planet of Hotels to book a hotel room in London and I had a fantastic experience! The website is user-friendly, with a clean design and intuitive navigation that made finding the perfe...

KK

A booking platform built with care — and I use it myself

Full disclosure: I’m part of the team behind Planet of Hotels. That said, I regularly use the platform for my own travel plans — and I genuinely believe it offers a smooth and reliable booking experie...

Jcshy

Disappointing Experience at the Resort

We booked a stay at the resort through a holiday service for our second trip abroad with our 10-week-old daughter. Having traveled extensively in the Caribbean and previously visited the island, we ch...

Noam H.

A Slice of Paradise - Royalton Cayo Santa Maria is a Dream

I just returned from the most incredible vacation at **Royalton Cayo Santa Maria**, and all I can say is: WOW. From start to finish, this resort delivers true luxury, genuine hospitality, and unforge...

FreeGame50085

Stayed at Royalton St.Lucia

Stayed at Royalton St.Lucia. From June 24th -July 1, 2025. It was God AWFUL. Was not provided anything we paid for on the trip. Do not waste your time or money. The worse stay ever. No customer servic...

Kim S.

Missing watch

Me and my family recently had a 2 week holiday at this hotel which was great. We checked out Monday 23rd June.On the transfer bus I realised I had left my Rolex watch in the bathroom I reported this s...

Roberta

Ripoff if you decide to purchase a timeshare

Purchased a timeshare and they ripped us off big time. They did not do what they promised and the site that they gave us to book was not the sight they presented in the presentation. Do not purchase f...

Aurora Smith

Royalton Negril, Jamaica

We stayed at the all-inclusive Royalton Negril in Jamaica for 2 weeks in July 2025.As a UK family group of 13, the Royalton Negril was recommended to the family as the ideal hotel for our vacation, ha...

Christina Vennervald

We booked an apartment in Hanoi through Hotels.com. When we arrived at Spring Home Ha Noi the host i

We booked an apartment in Hanoi through Hotels.com. When we arrived at Spring Home Ha Noi the host informed us that they do not cooperate with Hotels.com and had no record of our reservation. We were...

Philippa

Don't use them in case of problem you will never get a refund

Complaint unsuccessful following one night spent in an hotel when I have paid 16nights This is a complete ripped off of customer.. You will never get refund. To avoid completely and more when it is...

TD

big spammer

to much spamming

Rhett M.

Poor!!! I regret booking my hotel in this site!!!

Dont trust hotel.com i booked my hotel in this stupid site and when i tried to check in to the hotel that i chose the front desk told me that i dont have a reservation i showed the copy of my booking...

Paul Fisher

False description of terms and conditions. RE: hidden fees

The site promised that there would be 'no hidden tax or fee', but when booked the confirmation email showed an additional fee for taxes. Surely this is just an outright lie?

Melvyn

Stay away - even one star is one too many!

Had a very bad experience. Looked for accommodation in a specific town. Got a list. No. 1 was sold out. Picked no. 2 and booked it. When I entered the address in my GPS I found the hotel is more than...

Ben M.

Best hotel ever

Amazing hotel - love it. I have tried lots of hotel and this is the best i have ever tried.

CK77

Good and bad...

Great facilities and food is amazing however poor service and the bell boys feel like they are begging for tips.

Chandos Powell

Not as good as I imagined but would…

Not as good as I imagined but would give it another chance

Mehitable Foster

Drinks in the moonlight 🌙🍸

Drinks in the moonlight 🌙🍸. Thanks for this time 😍🙏

Julian Reid

Pleasant hotel to stay at

VS80

Although they have renovation work…

Although they have renovation work going on at the moment it really wasn't a problem the hotel staff especially Nigel and Joseph on the concierge desk were brilliant so helpful and nothing was a probl...

Archie Adams

Mixed Experience at Rixos Abu Dhabi

I stayed at Rixos Abu Dhabi when it first opened 7 years ago, and it was truly exceptional back then, definitely a 5-star experience. Recently, we returned on November 17th to celebrate my 60th birthd...

Bridger Powell

Stayed at the Rixos bab Al bahr in Ras…

Stayed at the Rixos bab Al bahr in Ras Al khaimah Dubai and it was amazing! Food was the best we’ve ever seen in a buffet, even beating all the hotels we’ve stayed at in the Caribbean! In fact, we pre...

Christi Cook

Rixos the Palm Dubai

Would highly recommend Rixos the Palm had an amazing 7 night stay. John from Philippines (bar area) looked after us perfectly with faultless service, lovely hardworking man! Massive thanks also to Ell...

Ruth Turner

Didn't like the hotel

Didn't like the hotel. Lots of Russians who make noise and walk around drunk!

AM

Rixos is hosting celebrations for…

Rixos is hosting celebrations for russian celebtities that promote war in Ukraine. Eternal shame! Unprofessional and poor marketing management!

Leon Walker

Russians attack people

Russians attack people, steal and molest underage children. Hotel management, why are you supporting this?

David Mingay

I ordered a delivery from a local Thai restaurant. The delivery time kept getting pushed back furthe

I ordered a delivery from a local Thai restaurant. The delivery time kept getting pushed back further and further until I had no choice but to cancel and order from somewhere else. I left a negative r...

Claude Coleman

Frustrating experience with review submission

For reasons known only to the platform, my review was not published. I appealed their decision, but they maintained their stance. The issue lies in their lack of explanation regarding the grounds for...

Myron S.

Unscrupulous Trip Advisor Rentals

As my wife is disabled, we managed to find suitable holiday Caravan accommodation which provides an electric profile bed and hoist on the disabledholidays website. Not wanting to pay high prices, I di...

Elbert Kelly

DON'T TRUST REVIEWS FROM THIS SITE

Shocking this website which claims to be a consumer champion proves to be completely the opposite.I posted this review about a stay at Travelodge and they won't publish it; Approach to hotel through b...

Cathleen Brooks

Stopped using tripadvisor when it…

Stopped using tripadvisor when it became apparent that some companies are clearly paying them off , when they remove honest reviews of businesses then its time to start using google reviews instead ,...

Mandy Brooks

I love Tripadvisor and the reviews.I’ve…

I love the Tripadvisor site ,the detailed reviews on all areas .I’ve always used this site to book carefully my holidays and never fails to cover all question’s ,hotel information and surroundings, lo...

Angie Chace

We have just returned from a 3 night stay at The Mullion Cove Hotel and can honestly say that despit

We have just returned from a 3 night stay at The Mullion Cove Hotel and can honestly say that despite the appalling weather we both thoroughly enjoyed our stay there. The welcome we received from the...

Frederic H.

Travellers Beware!

We have stayed in Mullion Cove Hotel Apartments before. That being the case, I thought if I rang the hotel, having already looked online for the price and availability of one of the apartments, that t...

Travis

Don't bother if you have dietary requirements

Don't bother if you have dietary requirements.Rang 4 days in advance to book an afternoon tea for 2. When requested if we have any dietary needs, I explained 1 would be vegan. When asked, we were info...

Bridger Taylor

After staying at the Mullion regularly…

After staying at the Mullion regularly for 9 years we stopped some years ago after the customer service ethos changed and became much more impersonal and "generic hotel". We took a chance though and a...

Viola Long

The views at mullion cove hotel are…

The views at mullion cove hotel are superb.No problems with the room at all.The Staff are lovely can’t do enough for you.However the food in the (Atlantic Resturant is not good) The breakfast is ok.Ho...

Angie Chace

Amazing Experience

We have just returned from a 3 night stay at The Mullion Cove Hotel and can honestly say that despite the appalling weather we both thoroughly enjoyed our stay there. The welcome we received from the...

Elliot Clark

HOTEL EXPENSIVE & FRONT DESK RUDE PLUS OFFENSIVE

If you are a star, with millions of dollars, you may be treated with honor. If not, you will spend your more than US$ 1.000 a day to get stressed. The more you complain the more you will be mistreated...

Orion Howard

Poor Programming for Entertainment

This APP is a joke, when you move up in levels its programmed to reduce bonuses and pay screens. Even I increase bet its worst. If this is for entertainment why would you program it to just spend with...

EB

Caesar’s Palace is not the same…

Caesar’s Palace is not the same anymore. Pre-Pandemic we were always treated like valued customers. Post pandemic in April 2023, the hotel has gone down hill. The rooms are not the cleanest, ie: the v...

Cheryl Taylor

Caesars Entertainment just lost a customer

Caesars Entertainment doesn't even deserve 1 star. I made reservations, hotel & air, 3 weeks ahead of time. Three days before arriving, I had to cancel due to my mom being in hospice and her declining...

DP36

Total Lack of Communication or Customer Care

We tried to communicate with them regarding a reservation at The Paris Las Vegas but between March and July we got not response. I handed in a letter of complaint on arrival at the hotel. They did not...

Ryder Coleman

Never Again will I Stay/Play/Deal with…

Never Again will I Stay/Play/Deal with Caesars Entertainment. Ever since Eldorado bought out no one is happy with Promotions, Entertainment, Hotels, Experience. Three Diamond Levels? What separates Se...

Mikklineni Venkat

OYO rooms are a complete scam. The photos of the hotel room we booked online were entirely different

OYO rooms are a complete scam. The photos of the hotel room we booked online were entirely different from the actual room we were assigned upon arrival. They require you to make the payment online in...

Amy Frazier

I booked a hotel room with Oyo two and a half months before arrival, and Oyo canceled my hotel reser

I booked a hotel room with Oyo two and a half months before arrival, and Oyo canceled my hotel reservation today, saying they double booked it and gave it to the person who made a reservation after me...

Zoe Wilkes

If I could give OYO minus stars then I would. We booked a non refundable room with them as they said

If I could give OYO minus stars then I would. We booked a non refundable room with them as they said they could provide a cot for our 6months old. They emailed after the booking saying they can't prov...

Sara Jayne Pierrepont

My friend and I are currently unfortunately staying in their Bristol hotel. On arrival, we were gree

My friend and I are currently unfortunately staying in their Bristol hotel. On arrival, we were greeted by a police cordon at the end of end the road, which we shortly assumed was something to do with...

Neel Sinha

Oyo day by day it's very discuting service provide in the app shown another nice picture to attract

Oyo day by day it's very discuting service provide in the app shown another nice picture to attract people for book a room then hotel manager given like shit n in oyo stuff they don't know how to deal...

jayshree rout

We stayed in Nagpur Oyo super townhouse central bazar road ramdaspeth. The staff were very rude . Th

We stayed in Nagpur Oyo super townhouse central bazar road ramdaspeth. The staff were very rude . The room was pathetic. I would have given a negative rating if there is an option . First of all the o...

Marie S.

Exceptional Experience! Our week at the location was unforgettable.

Exceptional Experience! We thoroughly enjoyed our week at the location. The owners were incredibly responsive and attentive to all our needs, providing excellent beach recommendations. The room was su...

Karlie Butler

Excellent Accommodation to Recommend

Excellent accommodation that I would recommend to anyone.

Rei

Highly Recommended for a Great Stay

Ida Scott

Stunning Views from the Apartments

Stunning views from the apartments. An excellent choice for a romantic summer getaway.

Liza Butler

Fantastic Stay in Assos

Fantastic accommodation in Assos Kefalonia. I would highly recommend this place to anyone.

Priscilla Turner

Disappointing Dining Experience

The food was quite poor and not suitable for enjoyment. It felt overpriced and lacking in quality, seemingly focused on maximizing profit from tourists. We even lost a few kilograms during our five-da...

Tarank_X

As always excellent service

As always excellent service, fantastic, polite and knowledgeable staff, food to die for.Eaten at various times for breakfast, brunch, lunch, afternoon tea and evening meal and never had a complaint at...

Nathanael Brooks

Wedding Venue

My daughters wedding was held at this hotel on Saturday and we all had an amazing day. Everything run smoothly due to the help from their pleasant, friendly, efficient and attentive staff. Highly reco...

Chance

Wonderful Wedding

My daughter got married here yesterday. The room was stunning and the staff worked incredibly hard to make it such a special and memorable day. Every guest commented on the beautiful venue and the fab...

Chandos Smith

Christmas Day Disappointment

My family of five decided to dine at the Roslin on Christmas Day after several enjoyable events and meals previously.Sadly they were way off the mark this time. From a lukewarm 'welcome' from staff, t...

Chaz Lewis

Amazing weekend

Everything was wonderful. We had our dog with us and my husband is unwell but from booking until leaving we were looked after so kindly. Lovely room with an excellent view. Everything is very stylish...

Benjamin W.

50th birthday

Wonderful stay with my parents for a special birthday. Excellent customer service, superb spa experience, fantastic food, clean, great room facilities highly recommended for lunch, dinner, day out or...

Jesus Gomez

Very disappointed after reaching Titanium Elite. After a whole year staying only at Marriot hotels I

Very disappointed after reaching Titanium Elite. After a whole year staying only at Marriot hotels I have find out that I can barely stay a night in a hotel using points. Also, many hotels don’t even...

Zaya Khananu

To all reviewers and I honest to formally express my dissatisfaction regarding my recent stay at Cit

To all reviewers and I honest to formally express my dissatisfaction regarding my recent stay at CitizenM Miami from February 18 to February 20. Unfortunately, my experience fell significantly below...

Jacqui G

I just checked into the Marriott Toronto airport on Dixon road after a long four hour drive. Today i

I just checked into the Marriott Toronto airport on Dixon road after a long four hour drive. Today is Christmas Day and I was greeted at the front desk by a Christmas angel whose name is Anshul This y...

HumanLynK

Terrible experience with rewards customer support.

The customer service for the rewards program is dreadful. They made an error with my points and are unwilling to resolve it, resulting in the loss of 35,000 points, despite it being a simple correctio...

AT21

They are the absolute worst

They are the absolute worst. It is as if they took people off the street with no training to run a hotel and rewards and customer service. This is just one example:stayed at a spring hill suites 2 w...

Shawn

Fresh fruit disappointment

It's truly amazing to $125.00 a night only to not have available fresh fruit. Not sure if I will ever return.

Grace Gold

1h 30 TO CHANGE BEDDING Called days ahead of my booking to request allergy safe bedding. Also confi

1h 30 TO CHANGE BEDDING Called days ahead of my booking to request allergy safe bedding. Also confirmed this over email. However, after arriving around 10pm and ready to go to sleep, I noticed the b...

ML72

Best place to stay in London!

I'm happy to say I have stayed there twice. Excellent customer service, the rooms are very clean and the free breakfast is yum!

Myra

Fantastic place !!!!

Fantastic place !!!!The staff was så friendly, helpful and interested.I think the idea with the breakfast on the door is cool and suites me perfekt :-)The room (shoe box) has a nice bed and the bathro...

Lewis Anderson

Perfect

The Hoxton, Amsterdam was perfect! Beautiful presentation, a great location, friendly staff, good food and a great room.I will definitely stay there again.

Iona Barnes

enjoyed my stay

enjoyed my stay, very nice hotel, thank you, will be back soon

Kirsteen Foster

Terrible customer service

I had a reservation for April 2020. Due to COVID-19 the reservation was cancelled. Even though I could have chosen a full refund, I choose to accept a voucher in order to help an Industry in need. I w...

Pamela F.

Fantastic stay with exceptional service

I visited in January and was impressed by the spacious, spotless room. It was truly amazing! The staff were incredibly helpful, and the sea felt like swimming in an aquarium surrounded by beautiful fi...

Waldo

DO NOT BOOK ANY OF THESE HOTELS unless…

DO NOT BOOK ANY OF THESE HOTELS unless u want to be messed about ! Family of 5 being messed about ! We booked a family room been given two rooms one in one side of the hotel and other on other side o...

EC

I stayed at the Pick Albatross Aqua…

I stayed at the Pick Albatross Aqua Blue Hurgharda. We had a great holiday. Lots of pools and slides however the pools were quite cold and we went beginning of April. The food was ok but not much choi...

JB80

One of the Worst Hotel Experiences of My Life – Avoid at All Costs

I booked at Pickalbatros Aqua Blue Hurghada expecting a seamless stay from a supposedly reputable hotel. Instead, I was met with a string of unacceptable failures that reflect an institution entirely...

Dallas

A ruined holiday !!

I would like to share my recent experience at Albatros Makadi Resort, which, unfortunately, turned into a disappointing ordeal.At first glance, the hotel appears to have great potential. The layout, t...

Horace B.

WORST RESORT EVER

WORST RESORT EVER, TO AVOID!!!Food:A real disaster, we were sick & we went to the emergency for food poisoning.They tell you that got 11 restaurants but they serve the same thing at all restaurant ev...

Suzie Gouveia

I booked a hotel and wanted to speak to a person but was unable to. Spoke to someone online, which w

I booked a hotel and wanted to speak to a person but was unable to. Spoke to someone online, which was suppose to log my request, but never heard a thing. I will not be booking through this site again...

Bonnie C.

Consistently Excellent Experience with the Service

I’ve been utilizing this platform and its app for about three years, and my experience has been consistently positive. As a Gold member due to my accumulated stays, the rewards have truly made a diffe...

Ultan P.

I'd give zero stars if I could

I'd give zero stars if I could. This company took a booking and money for a hotel that was closed and they refused to give me a refund.

Franklin

Excellent refund during Covid

Not the service we wanted, but we have cancelled a hotel booking for September in Italy, that we made in February. It was a tough decision to cancel our travel plans (my 50th) but the refund came thr...

Bernie Walker

DISHONEST COMPANY AVOID AT ALL COSTS

DISHONEST COMPANY AVOID AT ALL COSTS WELL PAST THE STATED WEBSITE MAXIMUM 30 DAYS FOR VOUCHER REFUND AND AFTER HOURS TRYING TO GET THROUGH ON THE PHONE TOLD THAT IT IS NOW 30 WORKING DAYS …EVEN THAT D...

Lorna Baker

I have used hotels.com for a long time

I have used hotels.com for a long time. I've never had any problems with them. I recently had 6 hotels booked with them starting the beginning of May. I wouldn't of even been back from my holiday yet...

Lennon Hague

Had trouble getting into the room and when we had rang up for some help we was forced out by the own

Had trouble getting into the room and when we had rang up for some help we was forced out by the owner and the manager and as we had left then manager and her husband where kicking off at me and my fr...

shadowzz plays

Spa, was cold, dated, smelt of stagnant water, grubby. Water freezing. Hotel could do with some mon

Spa, was cold, dated, smelt of stagnant water, grubby. Water freezing. Hotel could do with some money spent on it, dated, cold. People were complaining it was cold, and were told its on a timer ! Bar...

Carlene

Disappointment

I stayed at the Appolo Museum hotel in Amsterdam. It is the an absolute disappointment.The rooms are small. the walls are thin. The price is absolutely crazy and the staff are overwhelmed and stressed...

roandiego

Apollo Basingstoke

Apollo Basingstoke Please avoid this hotel at all costs. Very disappointing. I arrived here late on a Monday 8th April eve for work purposes the next day. Arrived at 7pm and wanted to order room servi...

Alicia P.

Lumpy uncomfortable bed - Apollo Hotel Basingstoke

We stayed in room 309 on 4 July 19 last week. On getting settled at approximately 11.30 pm we noticed that the bed was not at all comfortable in fact like lying on a 'bag of potatoes'. I could not b...

CB49

Apollo Basingstoke event experience!

We attended the Apollo Basingstoke hotel on 1st April for a hosted music event and the hotel were responsible for providing a 3 course sit down meal! The food was not fresh ,inedible ,cold and underco...

Revs

Booked direct with the hotel 🏨, as they suggested on their website, you get 10% discount and complim

Booked direct with the hotel 🏨, as they suggested on their website, you get 10% discount and complimentary breakfast. Was very pleased with this when booked, however when turned up for breakfast had...

Laurence Johnson

Amazing greeting on arrival from Paul…

Amazing greeting on arrival from Paul couldn’t be more helpful. Bedrooms are huge, comfy bed, lovely bathroom and amenities. Indus restaurant just wow good and service incredible. Breakfast hot with a...

Overlords69

This was a truly awful experience.

This was a truly awful experience.The room was so cold and we couldn’t get it warm no matter how high we set the heating.The bed was tiny and my feet hung off the end by a considerable amount, at 6’2...

Heywood W.

Amazing hotel

Amazing hotel, lovely decor and ambience, great location, very friendly and helpful members of staff and to mention few are Alexandra at reception, Leonora check in staff, Angela and Yash restaurant a...

Karl Foster

I expected more.....

This stay was part of a work do I was attending, parking was a little 2 minute walk, from the main hotel. I arrived at reception on the 4th floor and yes I was impressed, by what I saw - my room was...

Trymebaby

1565 Bar & Terrace - Fantastic Service

I have been at this bar (and terrace) a few times now within the last month or so and can only describe it as amazing, tranquil and great service. The bar and seating is very large with a terrace so p...

Peter Lewis

1-Star Review – Good Location, Everything Else a Major Disappointment I rarely leave negative revie

1-Star Review – Good Location, Everything Else a Major Disappointment I rarely leave negative reviews, but I feel obligated to share this experience so others can make an informed decision. The only...

Tiffany

Uncaring service at Sure Hotel by Best Wester…

Not our choice to stay at the Sure Hotel by Best Western , Coquelles, France and would never go back. Stuck here due to car broken down. So waiting for transport which can’t be here until about an hou...

Perry Brown

stayed at B W Sure hotel Coquelle.

stayed at B W Sure hotel Coquelle.Not recommendedBathroom smelt musty, very unpleasantEverything in the room seemed to be battered or chippedMake up overdueHad itchy skin for days.There are better hot...

VJ

Stayed at the Best Western 7 fontaines…

Stayed at the Best Western 7 fontaines Tournus. Incredible hotel. Great staff and the renovation is to a very high standard.

Ember Howard

Outrageous security deposit arrangements - beware!

The poor rating is not a reflection on the hotel le Bois de la Marche in Poitiers, which we enjoyed, but more because of their thoroughly ridiculous security deposit arrangements. On checking in aske...

Thomas J. Richter

Horrible Customer service,room size a…

Horrible Customer service,room size a joke no window with daylight. If you enjoy a dungeon, this is your place. Good luck finding space for your luggage. Safety Box and Wifi didn't work on arrival but...

Alison C.

Disappointing dining experience this time

The food was quite disappointing, clearly not up to par this visit. The starters, parsnip soup, were served lukewarm with small portions and no bread accompanying them. For the mains, the steak and fr...

Blanche H.

Lovely Experience for Afternoon Tea…

Took my partner's mother for afternoon tea on mother's day. The food was terrific and I had stipulated in advance that there were 2 vegetarians, so they catered for that very well. We also had a fanta...

Effie Bell

Cream/Afternoon Tea, Brighton

Wasn’t over enthusiastic about the cream tea, Top level: Apple pastry was nice, chocolate pot was nice but would have been nicer if it had cream on the top instead of condensed Milk, crème brûle was a...

Lilibet Ross

The sad demise of hotel du vin.....

Ripped off by not being advised to book dinner 30mins earlier, therefore having to pay a la carte menu prices for the same dishes we chose on the prix fixe menu at around £40 more. Also, late check ou...

Arnie

Monday night stay over

Room, staff and service excellent. Fully recommend .Hotel Du Vin Harrogate … Restaurant quality much improved and a hearty breakfast well served .Full recommended Gergana Kishneva provides a fine exa...

MS

Fabulous afternoon tea

Had a fantastic afternoon tea in Brighton.It was plentiful and lovely and fresh.Thank you to Mo and his team who made it a lovely afternoon 😊

Dodsyy56

Great experience

Easily made my reservation via Prime Hotel Bookings. Once I got to the hotel there was a problem with the length of my stay (the hotel had it wrong) but Prime was able to resolve the problem quickly....

Wanda Carter

Worst company ever

Worst company ever, they are scammers pretending to be someone they’re not, trying to earn a pity profit by sending out an email that makes it seem as if they are affiliated with a show which is such...

Maks Ford

Easy to make the reservation

BL35

We have received fantastic service and…

We have received fantastic service and also want to point out that the staff went above and beyond when we had to cancel a trip due to forest fires. We will book again and recommend PrimeHotelBookings...

BR

Good overall experience

Easy to use. They suggested good hotels within walking distance of the convention I was attending. They also accommodated my special request.

Matt R.

Prime Hotel Bookings was able to…Coordinate a Full Refund on my behalf

Prime Hotel Bookings was able to coordinate a full refund with me, last minute, as I had caught COVID.Would recommend them to others!!Thanks again!

Angela White

I was booking a 1 night stay with Hotels.com & accidentally clicked the wrong date on their calendar

I was booking a 1 night stay with Hotels.com & accidentally clicked the wrong date on their calendar for check out. (This reservation was for a last minute stay in a couple of days). When I got my...

Jeremy Rosenthal

Their support stuffs and AI (automated idiot) in your face and if your request is out of the norm, i

Their support stuffs and AI (automated idiot) in your face and if your request is out of the norm, it prevents you from ever reaching a person with real intelligence.

Ken Jones

i contacted them in regards to a booking my wife made for the 17th of april. unfortunately my wife

i contacted them in regards to a booking my wife made for the 17th of april. unfortunately my wife and her mother passed away in a car accident on april 10th. they said they could not do it because i...

Audrey Crogh

I made a reservation for 3 rooms for 1 night. Immediately after hitting the reserve button, I realiz

I made a reservation for 3 rooms for 1 night. Immediately after hitting the reserve button, I realized my date was off by a day. I contacted them and they said they cannot help me and no refund. I ask...

Mr jeremy

Well I have tried to look up My booking and have tried to put in my itinerary number and email addr

Well I have tried to look up My booking and have tried to put in my itinerary number and email address and it will not recognise my booking, you can’t contact them by phone or emails , or live chat ,...

Achats Online

I am extremely disappointed with Hotels.com and their so-called Price Guarantee. My claim was approv

I am extremely disappointed with Hotels.com and their so-called Price Guarantee. My claim was approved, yet I have still not received my refund. I have been contacting customer service since December,...

Livio Rüesch

I cancelled my flight booking last minute, assuming I'd forfeit all costs. Without further action or

I cancelled my flight booking last minute, assuming I'd forfeit all costs. Without further action or additional effort on my part, I received a partial refund two weeks later. Was very happy to see th...

Zaur A.

Do not book with them. Their price match police is absolute a scam. I had the same offer elsewhere a

Do not book with them. Their price match police is absolute a scam. I had the same offer elsewhere and they did not match the offer stating that it “was not them same” even if a got a confirmation thr...

Jonni Howard

Today in the life we lead who do we…

Today in the life we lead who do we trust nobody . Everyone is out there to steal money from us money that we can just about survive on.Trust pilot booking.com and many others shame on you

Ulysses Harris

RENTAL CAR FRAUD THROUGH BOOKING.COM AND REFUSAL TO PROVIDE RESOLUTION

I rented and paid for a car rental in Miami, Florida through Booking.com on my Amex card, Despite all of that, when I got to GREENMOTION CAR RENTAL, I was told that they did NOT take Amex despite my h...

Jaylon Morgan

Booking.fraud

In April we booked a hotel stay for an out of town concert in September. We paid booking.com up front and received a receipt. On the date of our stay we were told by the hotel clerk that booking.com h...

Paris Foster

Booking.com is a fraud company

If there is 0 I would rate Booking.com as 0. I booked a taxi pick me up from the Airport, the driver never showed up and no response either although I followed the instructions and sent multiple messa...

Michele Neshiem

Don’t stay at the Hilton in lone tree Colorado. Staff are rude the place is always under constructio

Don’t stay at the Hilton in lone tree Colorado. Staff are rude the place is always under construction. They never once had hot coffee ready even at 7 am. When you ask about anything the women who work...

Geoff Langman

Tried to login to my honours account. Could not. Used chat line who could not resolve and they asked

Tried to login to my honours account. Could not. Used chat line who could not resolve and they asked me "...please give them a call at 888-446-6677. They’ll take great care of you." It came across as...

Jayne

RIP OFF MERCHANTS WHO DONT CARE

I booked a room for my daughter for a Xmas event, prior to booking I joined the Hilton Honors to get a better rate.I chose this rate and booked the room. After receiving my receipt I noticed they had...

Malika

I had the best experience today I love…

I had the best experience today I love and appreciate the staff.🥹🥹🥹

P J E

We were Diamond members for years

We were Diamond members for years. Today I learned local Hiltons in Minniapolis canceled reservations for HSI and refused to allow ICE to reserve rooms. So I called 800-446-6677 and canceled our mem...

TRASH LASERGUITARIST Formerly

Hilton deciding to refuse service to ICE

Hilton deciding to refuse service to Our Beloved ICE agents has broken our business deal. Never again will we do business with Hilton. The CEO and Stock Holders are now on notice, we will bankrupt y...

Lee Ach

During my stay in January at the IHG Crowne Plaza Newcastle – Stephenson Quarter, I occupied a Junio

During my stay in January at the IHG Crowne Plaza Newcastle – Stephenson Quarter, I occupied a Junior Suite. The lighting above the bathroom mirror was faulty upon my arrival, and the room telephone w...

Abdul

They are a bunch of thieves! After years of collecting thousands of points and stating points don't

They are a bunch of thieves! After years of collecting thousands of points and stating points don't expire they stole all my points after 1 year of no bookings! They rely only on an email to inform yo...

Enzo Cutulle

Dear IHG Customer Relations, I am writing to formally express my dissatisfaction with a recent stay

Dear IHG Customer Relations, I am writing to formally express my dissatisfaction with a recent stay booked through IHG. Holiday Inn expressNew Rochelle, New York. I made my reservation based on an o...

Poe Adams

Disappointing Experience with Rewards and Service

The rewards program has been frustrating, and the service I received was the worst I've encountered. After being a loyal member for several years, I was excited to use a suite upgrade for my wife's bi...

VF

The worst ever

We stayed in intercontinental malta hotel , we gave a deposit at the first day of the stay its been nearly 2 months now and still dont have any money back from them , i contacted them twice by phone o...

CB

While campaigning for BETO for Texas I…

While campaigning for BETO for Texas I was placed at this hotel due to its location and needing to be in the area for a campaign event. I am also a Platnium Elite IHG member and have stayed at this ho...