Eustace Patterson

A delightful experience with the service

It was a true pleasure interacting with the service; everyone I spoke with, from my first phone call to the representatives who visited my home, was incredibly efficient, friendly, and courteous. Such...

Rosaleen Morris

GREAT SERVICE a& EVEN BETTER REPAIR TEAM.

Reported to SW. that the water pressure in my cottage was very low. Within a few days a technician arrived to determine where the burst was. After locating the burst in the field next to the cottage t...

Levi Foster

Illegally entering property and causing damage

What went wrong was due to Scottish Water coming onto my property to install a stoptap when I was away. There was no urgency to do this. They needlessly destroyed a slow-growing shrub I planted 20 yea...

Branden Hughes

Burst water main.......what burst water main

On 2nd October 2024 Scottish water were attending a burst water main one mile from my property.They entered the one field that I own and use for my horse grazing.There was a puddle in my field which t...

Joel Howard

It is just terrible.

It is just terrible.No communication, poor standards, a typical gov. ran organisation. They don't care about customers or customer concerns

Courtney Morgan

Very poor communication

Very poor communication, diversion put in place for road closure but actually goes full circle, a diversion to the point you start at . Previous problems with Scottish water last year and our business...

TOM

On Thursday 26th February I received an Invoice and once again it was populated by crazy figures f

On Thursday 26th February I received an Invoice and once again it was populated by crazy figures for this GOD DAMN SUB METER !!!!!!!!!!! 31/10/ 2025 reading 5504 21/02/2026 reading 3954 Net Cons...

Sarah

Kevin was fantastic on our call today

Kevin was fantastic on our call today. We got disconnected yet he rang me back, which was great, as this was a complex billing issue over two accounts.Kevin is obviously an experienced member of the...

Stephen Mieszczak

Great customer service

Great customer service, the advisor was extremely helpful and very patient

customer

Excellent communication

Excellent communication, and query dealt with fast.

Artan

Excellent service

Excellent service

The Cafe Break

Bimo was very helpful in resolving my…

Bimo was very helpful in resolving my issue and even suggested a win win solution going forward.

Megan B.

Exceptional Support for Billing Issues

For any questions or challenges regarding Water & Waste bills, I highly recommend contacting the representative. From the start, they made a concerted effort to help me resolve my billing concerns. Un...

Lisa Price

Excellent Service

During my years with Commercial Water Solutions I received excellent service, help and support. I found them personable and friendly and would recommend them to other businesses. Thanks CWS.

EB

We have been dealing with this supplier…

We have been dealing with this supplier for many years and would highly recommend.

Dicky Scott

Excellent company to deal with!

Excellent company to deal with!Very helpful and friendly and best of all: no automated phone calls or emails. It is so nice to deal with a caring, knowledgeable person who goes the extra mile to help....

Jasmine

A water company that actually provides a service

Initially, we were somehow "allocated" a company to manage our water supply services, but when I investigated and found Commercial Water Solutions, I was delighted at the difference: clear explanation...

Louise Wilson

CHOOSE COMMERCIAL WATER SOLUTIONS FOR YOUR WATER SUPPLY AND YOU’LL NEVER REGRET IT

We have been customers of Commercial Water Solutions for many years and throughout, sometimes not being the easiest of situations when properties change between residential and business. The friendl...

Terence Clements

Yet again and multiple times, Yorkshire Water have been so very very helpful to me and helping me. I

Yet again and multiple times, Yorkshire Water have been so very very helpful to me and helping me. I thank you from the bottom of my heart great company.

Ross M

Worst sewage discharge in the country! We have reduced our annual water use by 1/5th - plus experi

Worst sewage discharge in the country! We have reduced our annual water use by 1/5th - plus experiencing a hosepipe ban for months in 2025. Today, I got a bill saying our costs are increasing by 8%...

Mirek Czajka

I am very impressed with how user-friendly and transparent the Yorkshire Water website is. Everythin

I am very impressed with how user-friendly and transparent the Yorkshire Water website is. Everything is easy to find and manage online. I particularly appreciate the sections dedicated to water-savin...

Marius Tabara

They ar try to charge me alloted money by phone they say to give them my bank details to charge me m

They ar try to charge me alloted money by phone they say to give them my bank details to charge me money i give them because they say wiill charge 90 , but when i check my card they try to charge me 1...

Jay rughani

I needed to query a bill payment and also set up a new account in my mothers name. On 2 occasions I

I needed to query a bill payment and also set up a new account in my mothers name. On 2 occasions I called Yorkshire Water, they were unbelievably helpful! Especially an assistant called Heidi. She w...

Hope Johnson

Incorrect Bill Sent After Moving

I previously resided at a certain address and settled all water bills there. On December 15, I relocated to my new address. However, I've received a new bill that is incorrect, as I have already paid...

gary dresser

This issue ran for over 15 months and was one of the most frustrating customer service experiences I

This issue ran for over 15 months and was one of the most frustrating customer service experiences I have ever dealt with. I had a long-running billing dispute involving incorrect meter readings, inc...

Peter Poy-slash

What a great wonderful experience customer service with Joanne she is very knowledgeable and profess

What a great wonderful experience customer service with Joanne she is very knowledgeable and professional sorted out all issues I have had. Thank you 🙏 so much once again 🙏🙏

BB26

Excellent Support Response

The representative was prompt in addressing my inquiry, providing clear and helpful assistance. My issue was resolved, and I received valuable advice on direct debit and bill management.

Steve Tubby

Good prompt and helpful support given.

Stephen Went

Handled the call well and efficiently

Handled the call well and efficiently

Deborah

Always very helpful staff

Always very helpful staff, efficient. Happy with the prices I have paid.

Kirsty Green

I have just had Severn Trent Water out to fix a drain blockage. The experience of their services fro

I have just had Severn Trent Water out to fix a drain blockage. The experience of their services from start to finish was amazing. Upon discovering the blockage on Thurs morning (26th), I had a call w...

Paula Hancock Loneragan

Job number 14232357. Jas and Courtney came to my home this morning and thoroughly checked the shared

Job number 14232357. Jas and Courtney came to my home this morning and thoroughly checked the shared drain with a camera. They could not find any blockages but made a few suggestions about what could...

Simon Lowde

Had your guy Ben Wilson to come make stop tap serviceable job ref no 14234817. Came in my property t

Had your guy Ben Wilson to come make stop tap serviceable job ref no 14234817. Came in my property to look at leaking stop tap and did a temp repair untill my plumber can get back to me. What a great...

Derick Harrison

Garry Dulon (14221047) came to examine the water meter as I have had a very large water bill! He wa

Garry Dulon (14221047) came to examine the water meter as I have had a very large water bill! He was friendly, courteous, caring, and considerate. He did his job efficiently and involved me, with ex...

Sarah Mason

Ref#14232034 Job attended by Patrick Saul and Karen Shepherd for blocked drains at my property and s

Ref#14232034 Job attended by Patrick Saul and Karen Shepherd for blocked drains at my property and several of my neighbours properties. Both were extremely helpful, professional and informative and th...

Queenie Leung

I am very thankful for the help today. Daniel Hill (Job No: 14232318) was very professional, helpful

I am very thankful for the help today. Daniel Hill (Job No: 14232318) was very professional, helpful, and efficient. He was very patient and used high-pressure jetting to ensure the pipes were complet...

P

Appalling company, I phoned them up to try and arrange a payment plan for £86.81, you get though

Appalling company, I phoned them up to try and arrange a payment plan for £86.81, you get though to a indian call centre, a woman who can just about speak English, you have to keep asking her to...

Harry

Pollute our sea, Christmas day water outage in Hastings. Billed me 25 pounds per month for a year an

Pollute our sea, Christmas day water outage in Hastings. Billed me 25 pounds per month for a year and a half before bothering to check our meter then all of a sudden hiked our monthly bill to £55. Com...

J C

Standards of service payments as per Ofwat

I suggest you check the Standards of Service Ofwat have published with new increased compensation payments from July 2025 that the water companies should be paying out.Appointments not made properly...

Mucka G

Shameless business

Disgusting company that sits back and laughs at its customers while continuing to a pollute our rivers & sea.Absolutely shocking that Southern Water is still allowed to operate as a private company,...

Mike Garrett

The good and the bad

THE GOOD PARTI rented a house and discovered after a year that I was being charged for waste water. The property has it's own septic tank so I shouldn't have been charged.I contacted them and after a...

Dean

Shower of a water company

So I received a bill which states "Why are water bills going up? To deliver the things you told us matter the most". Then it goes on to inform me about:1. Reducing the number of storm overflow release...

Adefunke Adesina

I am more than happy to write this piece to thank the leadership of Water Plus and to acknowledge th

I am more than happy to write this piece to thank the leadership of Water Plus and to acknowledge the effort of one of your staff, named Paula (@customer service), who happened to pick up my call toda...

WA37

Farran Ray is the most sensible person…

Farran Ray is the most sensible person and a true ambassador for your company. I would strongly suggest she is made manager of her department to help & train people in your compsny

Lilly Johnson

Over Charged! December 2024

December 2024 I was billed incorrectly and have been trying ever since to get the overcharge corrected. I keep being told someone will get back to me then they send me an email explaining something th...

iSwoze_dmcPVP

Very good always been with Water Plus

Very good always been with Water Plus Top service provided

Paddy H.

Historic Billing problem

Spoke with Kerry Hamnett - Fantastic service, prompt & efficient!

Kozend_Sama_FF726

Clarity on charges was helpful

I found the explanation of the various charges very clear and helpful. I had previously had quotes from other suppliers that I struggled to understand clearly.

Cherrye Cherry

Hello I actually give this company a 0 rating. I hate this water company. For one they bill you wi

Hello I actually give this company a 0 rating. I hate this water company. For one they bill you with the rent. I moved into an apartment called Del Mar in Rancho Cucamonga and the sad part is the Le...

PH

Conservice: A Billing Scheme, Not a Utility Provider

Conservice operates as a billing entity rather than a true utility company, focusing on extracting funds from tenants without options for recourse. The approach is straightforward: Install defective m...

Justine Powell

I was forced to leave a one-star review…

I was forced to leave a one-star review when I would not have even rated them that, more like, a negative 5 stars! Completely disgusted with this service and it is through the apartment complex that I...

Cristhian0482

Awful company with what appears to be a well-intentioned scam

Awful company providing a “service” which isn’t a service at all, it appears to be a scam disguised as a legitimate business providing a legitimate service. As a lifelong renter, I appreciate someone...

Henry Anderson

Worst Company…

When your complex sticks you with this company you are screwed. They will do whatever they can to overcharge you with fees. Don't ever be late with payments they have no concern for your well being...

PizzaFire467

What a horrible company

What a horrible company. WAY over charged my 20 year old son for gas utilities because RGE kept telling us the account was switched and it wasn't. But RGE charged us $7 for gas for 23 days and Conserv...

Esteban Martínez

POCO IMPORTA EL CLIENTE, LO IMPORTANTE ES COBRAR.

16/7/2024, siete de la tarde, se produce la rotura de una tubería en un barrio de Vigo, cortan el suministro sin aviso previo, para poder hacer acopio de agua antes de que comiencen la reparación.Inic...

Miguel León

Atendiendo puntualmente a los clientes

Atendiendo puntualmente a los clientes, ya que funciona con "el venga usted mañana"

CompréYoMismo

Le pongo 1 estrella porque no está la…

Le pongo 1 estrella porque no está la opción de 0 son unos incompetentes no se preocupan de los ciudadanos solo de cobrar sus facturas, llevamos más de 2 años sufriendo cortes de agua de días enteros...

María

Aqualia penaliza a sus clientes por un menor consumo !

Actualmente se dice constantemente a la gente que hay que reducir el consumo de agua en la provincia de Málaga. Esto es cierto, porque aquí también hay escasez de agua.Aqualia agradece a sus clientes...

NO4

CORTES DE SUMINISTRO SIN RAZON

EN ILLESCAS CORTAN EL AGUA CUANDO QUIEREN, AHORA MISMO ESTAMOS SIN AGUA TODO EL DIA SOLO HAY AGUA POR LA NOCHE; A 40 GRADOS NOS TENEIS SIN AGUA SIN AVISO PREVIO NI EXPLICACION; SINVERGUENZAS

Lidia

Pésimo servicio y pésima atención al…

Pésimo servicio y pésima atención al cliente cuando se contacta con ellos para pedir información del motivo y tiempo que vamos a estar sin suministro de agua.

Ansh Shah

Mikayla was super helpful, made sure the information being shared was accurate and knowing it was my

Mikayla was super helpful, made sure the information being shared was accurate and knowing it was my first time setting up a water bill took me through everything thoroughly. Smooth experience and eas...

Elizabeth Taylor

Chloe Hurst, I cannot thank you enough today for your outstanding customer service! From the momen

Chloe Hurst, I cannot thank you enough today for your outstanding customer service! From the moment you picked up my call, you manner was cheery, friendly and professional. You engaged immediately a...

Chris Kitson

Had to call customer services to close my account after moving out of my address. Maddy S, who had a

Had to call customer services to close my account after moving out of my address. Maddy S, who had answered the call to me was extremely helpful, explaining the process clearly whilst being considerat...

Nicholas Lewis

An incredibly frustrating experience with this service.

This has been an incredibly frustrating experience with this service. There is a complete lack of support and communication. Instead of reaching out to offer assistance, they immediately send bills to...

Loretta F.

Extremely disappointing service from the technician.

I would give a negative rating if I could. I requested the installation of a water meter, but the technician who arrived was incredibly rude. When I suggested he could install it after showing me the...

Alexander Morris

Untrustworthy Charges

I feel like I'm dealing with scammers. I'm confused about the charges for fresh water at £35.39 and waste water at £84.32. How can the waste bill be higher than the water I actually used? I hardly spe...

Simon Magness

So! Came home Tuesday/Wednesday to 8 bottles of water on the doorstep. Apparently south staffs had f

So! Came home Tuesday/Wednesday to 8 bottles of water on the doorstep. Apparently south staffs had fixed a leak. BUT reckon now is a part blockage so the leak couldn't of been much of a leak if it's p...

Logan Morris

They say they are updating the online…

They say they are updating the online billing payment from 27th of January till the 6th of February. I still can't log on to check my account. Its the 7th today. What company takes over a week to upda...

Ealdwulf

I now have no faith in this company

I now have no faith in this company. Besides the data breach of all my details, and those of several hundreds of people also, they would not accept my meter reading, which through no fault of mine was...

SamPokemon

Data Breech from August!

So, I along with thousands of others have suffered from the data breech that saw our personal details being shared on the Dark Web. Oh but I didn't find out from SSW, no. I found out after a credit ca...

Nadine Harris

Log on problems

Got email (8thFeb) saying bill available to view on line...When attempting to log in message states unavailable updating billing system 27thJan to 6th Feb?I guess late completing update since now 9th...

Matthew C.

Management clearly don't see there are not enough customer service agents!

Trying to sign up to an online account. Using my ref number on the bill and the system tells me the details of name/post code and ref number don't match.So try to call customer service and it's over a...

Sue Duke

Uzair handled my call very professionally. He listened to me and then looked at the record he had of

Uzair handled my call very professionally. He listened to me and then looked at the record he had of my previous call on 9.2.26. He then dealt with the case that had not been dealt with properly on 9....

Alison Everness

Helpful customer advisor, even if problem not resolved!

Jaden Alexander did his best to answer a query, and advised me how to proceed to try to get a resolution. He remembered our conversation the previous month about the same issue and was able to access...

Julian Hawkins

Direct Debit Set-up

We had a query regarding a refund of charges and also wanted to set up a DD. My friendly Customer Advisor Jaden Alexander dealt with this quickly and efficiently.

Ken

Raaiqhah Parsons was helpful

Raaiqhah Parsons was helpful in resolving my query and the next steps.

Jane Roche

helpful and informative

Sally

I spoke to Munashra who was very…

I spoke to Munashra who was very helpful and resolved my query extremely quickly.

Maria Florencia Bensimon

I experienced an issue with my online account, and the chat support team handled it efficiently. The

I experienced an issue with my online account, and the chat support team handled it efficiently. The problem was understood and resolved quickly, making the whole process easy and stress-free. A very...

Anni Davey

We were advised by Maintain-A-Drain that our shared drain manhole was in need of repair, probably th

We were advised by Maintain-A-Drain that our shared drain manhole was in need of repair, probably the responsibility of Wessex Water. Their rep duly arrived on 18th February (as advised by them on th...

Donald

Poor service Having no supply, Wessex Water arrived and declared it a problem on the property side.

Poor service Having no supply, Wessex Water arrived and declared it a problem on the property side. 2 days later they were persuaded to return to discover the problem could be resolved at the supply...

Stephen Bevis

Had a water leak in the external main that was repaired, promptly, free of charge under"free water s

Had a water leak in the external main that was repaired, promptly, free of charge under"free water supply repair " scheme with the minimum of disruption.Everything was done exactly to their programme...

Pippa

I have had to contact Wessex due to a very unpleasant flood at back of property. They have been incr

I have had to contact Wessex due to a very unpleasant flood at back of property. They have been incredibly busy due to the weather over the past couple of days. However, today Loris and Rob came out a...

Paul Price

Timely customer service but delays in resolution

The issue (a blocked sewer) was reported late morning yesterday, and my interaction with the customer service team was positive. An engineer was promised within 4 hours, but he arrived around 8 p.m. H...

Tracey Barker

Absolute abysmal company. They have no idea what they are doing. Subcontract their waste service to

Absolute abysmal company. They have no idea what they are doing. Subcontract their waste service to premier waste who make every excuse not to service our bins. When you ring them to complain about a...

D L J MATHIAS & H D BOWEN.

Spoke to Janet again today and she is…

Spoke to Janet again today and she is more than helpful to be fair. Explaining everything thoroughly.

Customer

The agent was very helpful

The agent was very helpful

Sandra Chaplin

Janet was very clear and concise in the…

Janet was very clear and concise in the information she required and the information she needed from us.

Trevor Randall

Very polite and helpful lady👍

customer

Very nice and quick,thank u again

Very nice and quick,thank u again

Nicolas Barnes

Frustrating refund process

I mistakenly paid £248.76 to this service on their automated platform on 4th November 2025, and despite reaching out daily, I still have not received a refund. While the representatives are generally...

EL

Beyond a joke

On 07/06/2024 I reported a leak due to my water bill being exceptionally high. About a month later someone came out to have a look and said I needed to get my pipe cover to fix it. I had my pipe cover...

Jodi

School Visit Review

The educational Flow-zone centre and staff are fantastic and really look after you during the day. The activities are varied and you get a real insight into how water gets to our taps and the importa...

Booth Adams

So cheap and always reliable

I saw a news story about all utility bills going up in 2025 so did a price comparison... SES is actually going down! Felt like I had to (finally) come and review them. I've been with SES for years now...

Arnold Johnson

My bills increased significantly over a…

My bills increased significantly over a period of time, there was no change to our water usage during that time.I was advised to perform a tap test, however this wasn't possible as the meter on the pa...

Ellen

Good customer service

Hi I spoke to Vadsi today and she was great at explaining to me all the bills and charges.

Nena Scott

Efficient Resolution of Plumbing Issue

The outside meter stop tap at a vacant property I oversee wasn't fully shutting off. I reported the issue via email to the support team, and within ten minutes, I received confirmation that it was log...

Anya N.

Website is still down after 2 months

Delia Ross

Poor customer service, terrible website.

The website has been down for weeks now (probably longer). However after much hard work, I managed to get onto the app hoping to enter a water meter reading.I now find you can only enter a water meter...

Christina Kelly

Awesome service. We had a problem the outside stopcock and all was worked on and sorted within 2 hou

We had a problem with the outside stopcock and all was worked on and sorted within 2 hours. The rest of the work was done in 2 days. Most impressed.

Carson

Cambs. Water, where are your works signs?

I drove nine miles unnecessarily yesterday to reach home, because Cambridge Water's work in my village wasn't adequately marked with diversion signs. If I had been collecting a child or old person, o...

IB47

Un-useable website for months

Service has been fine but sort your website and app out!Maybe use some of the millions earned by the chief executives to fix the broken website and allow people to easily pay their bills....

Robert A.

Extremely disappointing experience

Extremely disappointing experience After my mother passed away, her account had a credit balance, and they assured me a refund would be processed to her bank account within 8 days. When the refund did...

Philip Andrew Goss

The agent did not show any empathy at…

The agent did not show any empathy at all: she was cold, distant, indifferent and made hardly any effort to answer the points I raised. This is an appalling company with a monopoly that is guilty of t...

Alan

horrible company

horrible company, I wish I could change suppliers, they are constantly on at me because I refuse to pay any of my bill on advance and keep telling me if I don't it will put me in debt and they will te...

Chris Smith

WELSH WATER

WELSH WATER. The majority residents of Ffynnongroyw were without water 14th-17th August. You promised compensation. You have now broken that promise, saying that the water supply was only cut off for...

LIz52

Welsh Water are the worse company I have ever encountered

Welsh Water are, by far, the worst company I have ever dealt with. Having changed to a water meter in April this year, I would strongly advise others not to do so and avoid for as long as you can. My...

Matt Powell

Wasteful and abhorrent company.

Liza Saatci

After many live chats, the issue I had with an invoice was finally resolved. Mr Lewis Dorward was qu

After many live chats, the issue I had with an invoice was finally resolved. Mr Lewis Dorward was quick, efficient and helpful in dealing with my problem.

havana yorulmaz

​"I had an issue with an incorrect email on my refund request form (CSREF0071428). Michelle Sek was

​"I had an issue with an incorrect email on my refund request form (CSREF0071428). Michelle Sek was incredibly helpful during our live chat. She quickly updated my contact details and processed my ref...

Марьяна Хоконова

I wanted to leave a positive review for the Castle Water support team. I had an issue with setting u

I wanted to leave a positive review for the Castle Water support team. I had an issue with setting up a second unit under my business acount, Niamh Dempsey resolved it extremely quickly. was very hel...

Keryl Goffe

Christmas Talbot took my call within minutes online. I explained my issue and he dealt with it promp

Christmas Talbot took my call within minutes online. I explained my issue and he dealt with it promptly and confirmed. I could also download our conversation with gives further peace of mind. Thank y...

Lacey Green Tennis

We are a non profit making tennis club who had a water supply installed in May 2024. There is no ma

We are a non profit making tennis club who had a water supply installed in May 2024. There is no mains drainage down our lane and yet Castle Water have tried to invoice us for something we don't have...

Albina Long

Helpful staff, but refund process needs improvement.

The staff members I interacted with were friendly and supportive. However, the steps to retrieve my funds are excessively lengthy and complicated. After receiving the final bill and closing my account...

Damla Savaş Edwards

Bad customer service and wrong information over the phone. They said you should be fine paying the b

Bad customer service and wrong information over the phone. They said you should be fine paying the bills until end of march but now received mail saying your credit rate will be affected if you don't...

Lloyd Morgan - Moore

For the 4th time in a month the water pressure in our area has dropped to close to zero. If it's not

For the 4th time in a month the water pressure in our area has dropped to close to zero. If it's not this, then it's the pumps partially failing every time there's a thunderstorm. They want to increas...

Katey

Exceptional Support Amidst Challenges

Despite the difficulties I've faced with various places, the support I've received has been outstanding. They are doing everything they can to help resolve my issues. Everyone has been courteous, help...

Bart C.

Frustrating experience with water billing after smart meter installation

I have owned a property for 23 years, and it has been rented out for the past 12 years. Supplied by a utility company with a water meter, I have had no issues with the water supply until recently. A f...

Chas Foster

Fantastic service from the start!

I relocated to Suffolk in 2018 and have been with the service since then. They have consistently been a wonderful provider, always helpful, efficient, friendly, and professional. Today, I spoke to a r...

Ford Barnes

Why are my standing charges higher than my bills? This feels like theft.

It's outrageous that my standing charges exceed my actual bills. This situation calls for more competition among service providers. It's hard to believe that this poor excuse for a company can continu...

CP79

Plumber Philip was great ,helpful and…

Plumber Philip was great ,helpful and courteous to our needs. Snaking out unknown backup plumbing. He found source was outside home and part of HOA.He even went and spoke with HOA with my husband. Alt...

Martin Price

Scammers

The service tech that came out was a scammer looking to overcharge for service. I had water hammering in my house and he said to change the fill values on 2 toilets for $325 if that doesn't do it to a...

Tonja C.

I would give it zero stars

I would give it zero stars, but at least they showed up. I looked at some of the reviews and it seems there's a commonality..they are scammers andunfortunately, they probably know the law and can get...

Humphrey Howard

Mr Rooter is great!

Mr. Rooter Plumbing in Camp Verde was fantastic. Called them and got an appointment within the hour. Taylor and Dustin were fantastic service professionals. They answered all my questions and provided...

RS1

Bryan Ellerbroek was our plumber in…

Bryan Ellerbroek was our plumber in Sioux Falls. He was very professional and competent. He opened up our kitchen drain which was plugged and noticed that our older home still had galvanized pipe and...

NR74

I hired this company to unclog the…

I hired this company to unclog the drain, called them around 6pm told me it would be within a hour. He didn’t show up until 10:30pm and told me toilet couldn’t put back at 12:15 Am ( midnight) because...

Kris Richards

There is something seriously systemic wrong with SW water. All I wanted to do is inform them of a ch

There is something seriously systemic wrong with SW water. All I wanted to do is inform them of a change of address. Apparently that is too simple. On a watts app call I was told the meter was in the...

Dawn Curtis

I applied for lower tarriff as my water bills were significantly higher, i didn't realise i had been

I applied for lower tarriff as my water bills were significantly higher, i didn't realise i had been on the lower tarriffstill as my bills kept creeping up, i was then transferred to the highest tarr...

Giantsoilder32162

Overpriced and Undrinkable

Overpriced and undrinkable. I used the same amount as last quarter, yet my bill increased by £50. I have no explanation for this since I even placed a brick in the toilet system. The water sometimes t...

Jen Hunt

I feel compiled to write this Review

I feel compiled to write this Review. An elderly friend of mine, in her 90’s with a Polperro address, had Simon come to read her Meter this morning. My friend had concerns over her last Bill and asked...

Ibn Tyne

A final opportunistic ambush

Left Devon to move to Midlands. Final bill was nearly 10 times my monthly bill. Lots of data presented but no explanation of how it relates to previous billing or why the massive jump.Then had 4 conse...

Cai

Accrued a debit despite paying direct…

Accrued a debit despite paying direct debit. No-one thought that maybe it would be smart to review the payments. Also HIGHLY questionable huge usage spike for 4 months when I basically was barely home...

Queen Riser

I have received my bill from Thames Water which covers the period from 1st April 2026 to 31st March

I have received my bill from Thames Water which covers the period from 1st April 2026 to 31st March 2027. They have told me that based on their illegal calculations, I owe them £371.39. They have als...

Paul Sage

About July 2025 after contacting thameswater concerning high bills thameswater water told me to go b

About July 2025 after contacting thameswater concerning high bills thameswater water told me to go back to DWP about the payments they were making to thameswater and after 2 months or more I found ou...

Paula Davies

Reported blockage in toilet, less than 24hrs all fixed, blockage cleared & line flowing kept up to d

Reported blockage in toilet, less than 24hrs all fixed, blockage cleared & line flowing kept up to date with job, via texts. Engineers were Cliff & Tyler overall great service 10/10.

Mihaela Rata

I've notified Thames water about a blockage and they promptly send a team. Armando and Carlo were ve

I've notified Thames water about a blockage and they promptly send a team. Armando and Carlo were very professional and they sorted the issue straight away. Thank you guys!!!

James Mowat

I had the unfortunate situation of my garden drain being blocked and sewage leaking in my garden. Ho

I had the unfortunate situation of my garden drain being blocked and sewage leaking in my garden. However I had the absolute pleasure of meeting Rob & Brian who I believe are technicians and speak...

James Mowat

I had an issue with a blocked drain at my property and had Michael Smith and Sam Price attend today.

I had an issue with a blocked drain at my property and had Michael Smith and Sam Price attend today. They were absolutely brilliant, incredibly respectful of my home; polite, friendly and clearly pass...

Myron Price

Outstanding Support for Account Setup

The representative was incredibly helpful in assisting me with my new account setup. They explained everything clearly and maintained a high level of professionalism while addressing all my questions....

Mr_Eroxe

Very happy with Tom's help and…

Very happy with Tom's help and assistance today

Marcus Howard

The gentleman whom I had spoken with…

The gentleman whom I had spoken with was very polite and helpful

Susanou98

Helpful and informative

Helpful and informative. Very efficient

Steve Parker

Water supply Disconnection

I spoke with a lovely Gentlemen named Oliver Rigby. I explained the situation and he was most helpful and helping me reach a resolution. Highly recommend.

Ella H.

very helpful

Mr Penn

Hard to know WHERE To start- as the phrase runs- past appalling eg CUSTOMER service- far far too man

Hard to know WHERE To start- as the phrase runs- past appalling eg CUSTOMER service- far far too many eg South African CALL CENTRES, deep deep groan/ sigh, yours truly, a penn, of HP9

FranElTete99

Frustrating Experience with Water Meter Requests

I have been trying to get a water meter since 2009 at my previous property. They couldn't reach me due to a phone number mistake, so I was charged for a two-bedroom property's water rates, which they...

Marilyn Sanders

Water Service Disruption Resolved Promptly

Yesterday, there was a water outage, and neighbors mentioned it was due to a burst mains. This occurred around 20:00. Since I had previously signed up for SMS alerts regarding issues, I received a sta...

Walden Howard

Outstanding support from a friendly representative

I spoke with a representative who was incredibly friendly, polite, and helpful. They listened attentively to my concerns, explained my issue thoroughly, and provided ample advice and reassurance. They...

Mr P Pathki

Easy to setup and move on

Easy to setup and move on, very friendly

R Jensen

Helpful staff

Helpful staff, easy way to pay.

COLLINS OWUSU-FORDJOUR

The agent I just spoke to was very polite and made sure my enquiries were duly addressed. He also e

The agent I just spoke to was very polite and made sure my enquiries were duly addressed. He also explained the services to me as a new client and I am happy about that

Wilf Carter

Exceptional Support from the Representative

The representative was truly outstanding and supportive. I encountered an issue while setting up an account and managing billing, but he resolved it effortlessly. He handled the call with such profess...

CW92

Excellent support experience with Tia!

I experienced great customer service on both occasions with the representative. They were warm and friendly, and the follow-up emails were appreciated. I had a minor leak in front of my home, which wa...

Deb Lewis

Helpful support with my billing issue

The representative offered valuable assistance with my inquiry. After moving into my home four months ago, I received an estimated bill that appeared quite high. Thanks to the representative's help in...

Stuart Hemmings

spoke to a lady called tia

spoke to a lady called tia, very proffesional and friendly , put me at ease, lots of info

Samantha Fry

Waiting time to be answered is not good…

Waiting time to be answered is not good but staff are always very helpful.

Chip Lewis

Completely dissatisfied with the service

This service is utterly frustrating. They raised my bill from £19 to £28 a month, and now I've had no water since Sunday morning. It's now Tuesday at 8:45 am, and still no water. I have health issues...

LP35

Lack of Water Supply Despite Priority Status

I am registered as a priority for water emergencies, yet there has been no water supply in my area of TN2. I was anticipating a delivery of water, but even after making two calls to the company's emer...

NA93

Rip off water companies

Just had my bill! Theyre improving my drinking water, so have raised my DD by £25 per month. It said that on average there would be a 20% rise, but in reality my bill is up by 50%, and the best part a...

Sykorax_97

The South East Water customer service…

The South East Water customer service is the worst service ever. I had a water leak in my house, causing a lot of damage to the toilet, the floor, and the walls, plus the adjacent rooms. I contacted t...

Skyler C.

Not only do they pollute rivers

Not only do they pollute rivers, harm wildlife, and destroy natural habitats, but they’ve also doubled my bills within a year, with a 50% increase. And guess what? They’re your only provider, so you’r...

Bob Powell

Mafia

They almost doubled my bill for no reason and still had the audacity to tell me to save water because of hot weather. Might as well let it run all the time to get the most for my money. Its a mafia an...